University of South Australia Status: check for University of South Australia outages and issues

University of South Australia status is Operational

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Student Enquiry Management (CRM Service Cloud)

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Active Incidents

Unplanned Service Interruption - Adelaide University Service Cloud CRM

Started 22 Sep 2025 00:57:29 (15 days ago), still ongoing

Incident without Impact

Monitoring

Student Enquiry Management (CRM Service Cloud)

We are currently experiencing an unplanned outage of the Adelaide University Service Cloud CRM system.

This outage will impact: Students using https://ask.adelaideuni.edu.au to apply to study at Adelaide University

Staff using the CRM in the following spaces: Future student enquiries teams using Service Cloud Applications and admissions teams using Service Cloud Current student enquiries teams using Service Cloud Teams using Service Cloud for task management

This outage is impacting multiple customers using the Service Cloud technology and is actively being worked on by the vendor.

Updates will be provided as they become available.

See all updates

Recently Resolved Incidents

No recent incidents

University of South Australia Outage Survival Guide

A step-by-step guide to help you survive a University of South Australia outage

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University of South Australia Components

University of South Australia

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University of South Australia Learning and Teaching

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learnonline (Moodle)

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learnonline (UniSA Online Moodle)

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Lecture Recording System

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Virtual Classroom (Zoom)

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Course Outline

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myUniSA Student Portal

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Student Mobile App

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Teaching Dashboard

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ePortfolio (Mahara)

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On Campus Computing

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Student Applications

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Plagiarism Detection (Turnitin)

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Course Evaluation (myCourseExperience)

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Study Room Bookings

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Media Library

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University of South Australia Research

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Research Activity Management (Research Master)

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Research Data Storage

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Research Ethics Management

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Research Self Help (AskResearch)

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My Research Projects (myRP)

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Data Management Plans (myDMP)

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Research Data Access Portal

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Research Instrument Locator

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Research Instrument Booking

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Research Data Capture (REDCap)

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University of South Australia Student Lifecycle

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myEnrolment

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myGraduation

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Student Administration (Medici)

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Student Enquiry Management (CRM Service Cloud)

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Unplanned Service Interruption - Adelaide University Service Cloud CRM

Started 22 Sep 2025 00:57:29 (15 days ago), still ongoing

Incident without Impact

Monitoring

Student Enquiry Management (CRM Service Cloud)

We are currently experiencing an unplanned outage of the Adelaide University Service Cloud CRM system.

This outage will impact: Students using https://ask.adelaideuni.edu.au to apply to study at Adelaide University

Staff using the CRM in the following spaces: Future student enquiries teams using Service Cloud Applications and admissions teams using Service Cloud Current student enquiries teams using Service Cloud Teams using Service Cloud for task management

This outage is impacting multiple customers using the Service Cloud technology and is actively being worked on by the vendor.

Updates will be provided as they become available.

See all updates

Future Student Engagement (CRM Marketing Cloud)

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Student Placement Management (inPlace)

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Product Marketing Platform

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Result Entry

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Student and Staff Self Help (FAQ self service help)

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myResearch

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CareerHub

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Alumni Management (NXT)

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University of South Australia Enabling Systems

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BI Reporting (Cognos)

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Call Queuing (Webex Contact Centre, Webex Calling)

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Card and Access Management (Cardax)

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Casual Staff Management

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Change/Forgot password

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Employee Self Service (myHR)

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Expense Management (Promaster)

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Financial Management (FinanceOne)

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Human Resource Management (EmpowerHR)

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IT Service Management (Marval)

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Library Catalogue

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Access to Library eBooks, eJournals and Databases

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Library Website

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Microsoft OneDrive (Office 365)

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Microsoft Teams (Office 365)

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myCostCentres

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myUniSA Staff Portal

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Network Share Drives U:, S: (UDFS Storage)

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Online FAQs (AskIT)

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Online Meeting and Collaboration (Zoom)

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SharePoint Online (Office 365)

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Staff Email

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Staff Printing

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Student Email (Office 365)

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Student Printing

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Telephony

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UniSA Website

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Business workflow management (Appian)

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Pay Now

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Windows Standard Operating Environment

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Mac Standard Operating Environment

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University of South Australia Network

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Authentication Services (AD, ADFS, Okta)

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Wireless Services

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City West Campus Network

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Mawson Lakes Campus Network

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City East Campus Network

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Magill Campus Network

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Whyalla Campus Network

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Mt Gambier Campus Network

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VPN Services

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