Vitally status is Operational

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Vitally Product

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Active Incidents

No active incidents

Recently Resolved Incidents

Playbook Execution Delays
Started 3 Jan 2025 15:12:30 (10 days ago), resolved 6 Jan 2025 20:16:57 (7 days ago)
Minor Incident
Resolved
Product

Our playbook execution infrastructure is experiencing an unusually high number of jobs in our EU data centers, causing playbook executions to be delayed up to several hours. The delays started approximately 8 hours ago. No data has been lost, and playbook execution is almost caught up.

Vitally Outage Survival Guide

A step-by-step guide to help you survive a Vitally outage
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    Vitally Components

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    Vitally Product

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    Playbook Execution Delays
    Started 3 Jan 2025 15:12:30 (10 days ago), resolved 6 Jan 2025 20:16:57 (7 days ago)
    Minor Incident
    Resolved
    Product

    Our playbook execution infrastructure is experiencing an unusually high number of jobs in our EU data centers, causing playbook executions to be delayed up to several hours. The delays started approximately 8 hours ago. No data has been lost, and playbook execution is almost caught up.

    Vitally Analytics Data Processing

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    Vitally Alternatives

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    Close Application UI

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    Issue loading Leads, Opportunities, Inbox, and Reporting
    Started 26 Jul 2024 21:52:35 (6 months ago), still ongoing
    Minor Incident
    Monitoring
    Application UI
    API

    We had an issue with our backend search infrastructure. The issue affected Lead search, Inbox, Opportunities, Leads, and Reporting.

    The engineering team deployed a fix, and the items are being reindexed. We are monitoring the situation.

    App UI unavailable
    Started 6 Jan 2025 17:49:00 (7 days ago), resolved 6 Jan 2025 19:47:12 (7 days ago)
    Critical Incident
    Postmortem
    Application UI

    We are currently investigating the issue.

    Close API

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    Issue loading Leads, Opportunities, Inbox, and Reporting
    Started 26 Jul 2024 21:52:35 (6 months ago), still ongoing
    Minor Incident
    Monitoring
    Application UI
    API

    We had an issue with our backend search infrastructure. The issue affected Lead search, Inbox, Opportunities, Leads, and Reporting.

    The engineering team deployed a fix, and the items are being reindexed. We are monitoring the situation.

    See all
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    Web App
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    AI Agent configuration page public url sources setup unavailable
    Started 30 Jul 2024 07:42:46 (6 months ago), still ongoing
    Incident without Impact
    Investigating
    Web App

    We are currently investigating the issue

    WhatsApp
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    Outage on WhatsApp inbound and outbound messages
    Started 31 Aug 2024 16:07:57 (5 months ago), still ongoing
    Major Incident
    Investigating
    WhatsApp

    The problem persists, we are in contact with Meta support and we are trying to resolve the issue. We will have another update in 4 hours at the earliest

    See all