Revel Systems status is Partially Degraded Service

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Core Services
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Revel Systems Delivery XT

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Revel Systems Customer Support

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Active Incidents

Issue with Australian and Toronto Support Lines
Started 1 Oct 2025 02:56:16 (26 days ago), still ongoing
Minor Incident
Identified
Customer Support

We are aware that calls to the Australian Help Line at +61 2 8520 3344 return the message: ‘The number you are calling is currently suspended.’ At this time, Support is not reachable through this line. If urgent assistance is required while the phone line is unavailable, please contact us via email at [email protected]

Recently Resolved Incidents

Widespread Server Disruption
Started 20 Oct 2025 09:47:41 (6 days ago), resolved 21 Oct 2025 08:57:35 (5 days ago)
Incident without Impact
Resolved
Core Services
Delivery XT

Revel management consoles and online ordering are affected by a widespread AWS outage: https://health.aws.amazon.com/health/status. Our teams are working to recover from this incident and we will be providing further updates. Most POS functions will remain available in Always On Mode during the disruption - please refer to this article for more information: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418

Revel Systems Outage Survival Guide

A step-by-step guide to help you survive a Revel Systems outage
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    Revel Systems Components

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    Revel Systems Management Console

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    User Authentication (Auth0)
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    Core Services
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    Widespread Server Disruption
    Started 20 Oct 2025 09:47:41 (6 days ago), resolved 21 Oct 2025 08:57:35 (5 days ago)
    Incident without Impact
    Resolved
    Core Services
    Delivery XT

    Revel management consoles and online ordering are affected by a widespread AWS outage: https://health.aws.amazon.com/health/status. Our teams are working to recover from this incident and we will be providing further updates. Most POS functions will remain available in Always On Mode during the disruption - please refer to this article for more information: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418

    Revel Systems Payments Processing

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    WorldPay TriPOS
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    FreedomPay
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    Adyen
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    Windcave
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    Revel Systems Gift integrations

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    Tyro
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    Paytronix
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    Moneris
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    Givex
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    Mercury
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    Valutec
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    SVS
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    Synergy
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    Eigen
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    LevelUp
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    Revel Systems Loyalty integrations

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    Vantiv Storecard
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    Como
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    Worldpay Storecard
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    Paytronix
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    Punchh
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    Loyalty Plant
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    LevelUp
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    Synergy
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    Session M (formerly LoyaltyTree)
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    Revel Systems Loyalty XT

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    Revel Systems Payments Platform Canada/UK/EU

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    EU Card Payments - Not Skytab
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    Revel Systems Delivery XT

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    Widespread Server Disruption
    Started 20 Oct 2025 09:47:41 (6 days ago), resolved 21 Oct 2025 08:57:35 (5 days ago)
    Incident without Impact
    Resolved
    Core Services
    Delivery XT

    Revel management consoles and online ordering are affected by a widespread AWS outage: https://health.aws.amazon.com/health/status. Our teams are working to recover from this incident and we will be providing further updates. Most POS functions will remain available in Always On Mode during the disruption - please refer to this article for more information: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418

    Revel Systems Driver XT

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    EU APM Payments
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    EU Reporting for Card Payments
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    Revel Systems Revel Guard XT

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    Revel Systems Revel Data Connector

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    EU Data API
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    EU Insights Portal
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    Revel Systems QSR Automations

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    Revel Systems Core Reporting XT

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    Revel Systems Revel Advantage Merchant Portal

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    EU Outbound Webhooks
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    Revel Systems Customer Support

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    Issue with Australian and Toronto Support Lines
    Started 1 Oct 2025 02:56:16 (26 days ago), still ongoing
    Minor Incident
    Identified
    Customer Support

    We are aware that calls to the Australian Help Line at +61 2 8520 3344 return the message: ‘The number you are calling is currently suspended.’ At this time, Support is not reachable through this line. If urgent assistance is required while the phone line is unavailable, please contact us via email at [email protected]

    EU Payment Page
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    Revel Systems Worldpay

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    EU Fraud Prevention Service
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    EU 3D Secure
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    EU Merchant Management API
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    Revel Systems SkyTab

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    SkyTab POS - Canada
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    SkyTab POS - UK/EU
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    SkyTab Solo
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    SkyTab Online Ordering
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    SkyTab Kiosk
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    SkyTab QR Pay
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    SkyTab BI Reporting
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    SkyTab Mobile
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    SkyTab Venue POS
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    SkyTab POS - US
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    Revel Systems Online Ordering XT

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