Gorgias Status
Real-time updates of Gorgias issues and outages
Gorgias status is Operational
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europe-west3-86c1
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents
Outage on WhatsApp inbound and outbound messages
Started 31 Aug 2024 16:07:57 (3 months ago), still ongoing
Major Incident
Investigating
WhatsApp
The problem persists, we are in contact with Meta support and we are trying to resolve the issue. We will have another update in 4 hours at the earliest
AI Agent configuration page public url sources setup unavailable
Started 30 Jul 2024 07:42:46 (4 months ago), still ongoing
Incident without Impact
Investigating
Web App
We are currently investigating the issue
Recently Resolved Incidents
High CPU Usage on PostgreSQL Database in Cluster europe-west3-86c1
Started 14 Nov 2024 09:09:29 (7 days ago), resolved 14 Nov 2024 17:47:56 (7 days ago)
Major Incident
Resolved
europe-west3-86c1
Our monitoring has detected high CPU usage on one of our PostgreSQL databases within the europe-west3-86c1 cluster. This may impact database performance and cause delays in processing requests. Our team is actively investigating and working to resolve the issue to restore optimal performance. We appreciate your patience and will provide updates as we make progress.
Gorgias Outage Survival Guide
A step-by-step guide to help you survive a Gorgias outage
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Gorgias Components
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Gorgias Automate
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AI Agent
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Flows
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Order Management
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Gorgias Helpdesk
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REST API
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Web App
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AI Agent configuration page public url sources setup unavailable
Started 30 Jul 2024 07:42:46 (4 months ago), still ongoing
Incident without Impact
Investigating
Web App
We are currently investigating the issue
Mobile Apps
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Gorgias Helpdesk Integrations
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Mailgun SMTP
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Mailgun inbound email
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Mailgun outbound email
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Mailgun API
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Gmail
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Outlook
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Live Chat
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Smooch Core API
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Facebook Posts & Comments
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Instagram comments
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Shopify integration
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Shopify API & Mobile
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Aircall Public API
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Aircall Aircall Apps
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Stripe API
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Facebook Messenger
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ReCharge integration
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Native Phone
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Instagram Direct Messages
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Yotpo
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SMS
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Outage on WhatsApp inbound and outbound messages
Started 31 Aug 2024 16:07:57 (3 months ago), still ongoing
Major Incident
Investigating
WhatsApp
The problem persists, we are in contact with Meta support and we are trying to resolve the issue. We will have another update in 4 hours at the earliest
Gorgias Helpdesk Clusters
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us-east1-635c
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us-east4-65cd
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us-east1-2607
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aus-southeast1-fcb9
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europe-west3-86c1
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High CPU Usage on PostgreSQL Database in Cluster europe-west3-86c1
Started 14 Nov 2024 09:09:29 (7 days ago), resolved 14 Nov 2024 17:47:56 (7 days ago)
Major Incident
Resolved
europe-west3-86c1
Our monitoring has detected high CPU usage on one of our PostgreSQL databases within the europe-west3-86c1 cluster. This may impact database performance and cause delays in processing requests. Our team is actively investigating and working to resolve the issue to restore optimal performance. We appreciate your patience and will provide updates as we make progress.
us-central1-d8ff
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us-east4-5f09
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europe-west1-c511
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us-central1-c433
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us-east1-c94b
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Gorgias Help Center
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REST API
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Customer Help Center website
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Custom Domains
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Gorgias Infrastructure & Cloud
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Google Cloud Platform Google Container Engine
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Google Cloud Platform Google Cloud Storage
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Google Cloud Platform Google Kubernetes Engine
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Google Cloud Platform Google Compute Engine
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Google Cloud Platform Google Cloud Networking
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Google Cloud Platform Google Cloud Pub/Sub
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Google Cloud Platform Google Cloud DNS
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Google Cloud Platform Google Cloud SQL
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Gorgias Website
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Gorgias Convert
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Campaigns
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Gorgias Alternatives
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Close Application UI
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Issue loading Leads, Opportunities, Inbox, and Reporting
Started 26 Jul 2024 21:52:35 (4 months ago), still ongoing
Minor Incident
Monitoring
Application UI
API
We had an issue with our backend search infrastructure. The issue affected Lead search, Inbox, Opportunities, Leads, and Reporting.
The engineering team deployed a fix, and the items are being reindexed. We are monitoring the situation.
Close API
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Issue loading Leads, Opportunities, Inbox, and Reporting
Started 26 Jul 2024 21:52:35 (4 months ago), still ongoing
Minor Incident
Monitoring
Application UI
API
We had an issue with our backend search infrastructure. The issue affected Lead search, Inbox, Opportunities, Leads, and Reporting.
The engineering team deployed a fix, and the items are being reindexed. We are monitoring the situation.
See all
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GoTo Resolve GoTo StatusPage
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