Gorgias Status
Real-time updates of Gorgias issues and outages
Gorgias status is Operational
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AI Agent
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Active Incidents
No active incidents
Recently Resolved Incidents
AI agent replies might refer to stale Shopify information
Started 11 Nov 2025 15:45:00 (11 hours ago), resolved 11 Nov 2025 19:37:13 (7 hours ago)
Major Incident
Resolved
AI Agent
europe-west3-86c1
Our ecommerce data synchronization component for the AI Agent is experiencing delays in europe-west3-86c1 cluster. Shoppers can get the replies referring to the stale Shopify information, such as not accounting for the last orders or the latest status updates.
We are continuing to work on a solution to resolve this issue.
Gorgias Outage Survival Guide
A step-by-step guide to help you survive a Gorgias outage
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Gorgias Components
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Gorgias Automate
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AI Agent
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AI agent replies might refer to stale Shopify information
Started 11 Nov 2025 15:45:00 (11 hours ago), resolved 11 Nov 2025 19:37:13 (7 hours ago)
Major Incident
Resolved
AI Agent
europe-west3-86c1
Our ecommerce data synchronization component for the AI Agent is experiencing delays in europe-west3-86c1 cluster. Shoppers can get the replies referring to the stale Shopify information, such as not accounting for the last orders or the latest status updates.
We are continuing to work on a solution to resolve this issue.
Flows
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Order Management
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Gorgias Helpdesk
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REST API
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Web App
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Mobile Apps
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Gorgias Helpdesk Integrations
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Mailgun SMTP
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Mailgun inbound email
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Mailgun outbound email
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Mailgun API
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Gmail
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Outlook
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Live Chat
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Smooch Core API
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Facebook Posts & Comments
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Instagram comments
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Shopify integration
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Shopify API & Mobile
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Aircall Public API
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Aircall Aircall Apps
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Stripe API
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Facebook Messenger
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ReCharge integration
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Native Phone
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Instagram Direct Messages
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Yotpo
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SMS
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Gorgias Helpdesk Clusters
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europe-west3-86c1
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AI agent replies might refer to stale Shopify information
Started 11 Nov 2025 15:45:00 (11 hours ago), resolved 11 Nov 2025 19:37:13 (7 hours ago)
Major Incident
Resolved
AI Agent
europe-west3-86c1
Our ecommerce data synchronization component for the AI Agent is experiencing delays in europe-west3-86c1 cluster. Shoppers can get the replies referring to the stale Shopify information, such as not accounting for the last orders or the latest status updates.
We are continuing to work on a solution to resolve this issue.
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Gorgias Help Center
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REST API
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Customer Help Center website
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Custom Domains
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Gorgias Infrastructure & Cloud
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Google Cloud Platform Google Container Engine
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Google Cloud Platform Google Cloud Storage
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Google Cloud Platform Google Kubernetes Engine
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Google Cloud Platform Google Compute Engine
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Google Cloud Platform Google Cloud Networking
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Google Cloud Platform Google Cloud Pub/Sub
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Google Cloud Platform Google Cloud DNS
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Google Cloud Platform Google Cloud SQL
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Gorgias Website
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Gorgias Convert
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Campaigns
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Gorgias Chargebee API (US)
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Gorgias Chargebee API (EU)
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Gorgias Chargebee API (AU)
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Gorgias Chargebee Admin Console (US)
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Gorgias Chargebee Admin Console (EU)
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Gorgias Chargebee Admin Console (AU)
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Gorgias Chargebee Accounting Services
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Gorgias Chargebee Reporting and Analytics
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Gorgias Chargebee RevRec Portal
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Gorgias Chargebee Anrok
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Gorgias Chargebee Webhooks (US)
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Gorgias Chargebee Webhooks (EU)
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Gorgias Chargebee Webhooks (AU)
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Gorgias Chargebee Email Notifications (US)
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Gorgias Chargebee Email Notifications (EU)
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Gorgias Chargebee Email Notifications (AU)
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