Gorgias Status
Real-time updates of Gorgias issues and outages
Gorgias status is Minor Service Outage
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Web App
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Native Phone
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Active Incidents
Outage on WhatsApp inbound and outbound messages
Started 31 Aug 2024 16:07:57 (7 months ago), still ongoing
Major Incident
Investigating
WhatsApp
The problem persists, we are in contact with Meta support and we are trying to resolve the issue. We will have another update in 4 hours at the earliest
AI Agent configuration page public url sources setup unavailable
Started 30 Jul 2024 07:42:46 (8 months ago), still ongoing
Incident without Impact
Investigating
Web App
We are currently investigating the issue
Recently Resolved Incidents
Statistics not loading
Started 1 Apr 2025 18:49:46 (13 hours ago), resolved 1 Apr 2025 19:59:45 (12 hours ago)
Major Incident
Resolved
REST API
Web App
us-central1-c433
We are currently investigating this issue.
Issues to connect some outbound calls
Started 31 Mar 2025 16:11:47 (2 days ago), resolved 31 Mar 2025 17:31:19 (2 days ago)
Major Incident
Resolved
Native Phone
We have raised the issue to our phone provider, and we are following up with them on resolving the issue.
Degraded API services performance related to ML
Started 28 Mar 2025 17:14:19 (5 days ago), resolved 29 Mar 2025 10:36:53 (4 days ago)
Critical Incident
Resolved
AI Agent
The following features have degraded performances on Machine Learning related features:
- AI agent
- Auto QA
- Ticket fields
Standard voice integration settings page not working
Started 28 Mar 2025 16:55:18 (5 days ago), resolved 28 Mar 2025 18:31:11 (5 days ago)
Major Incident
Resolved
Native Phone
We are currently investigating this issue.
Gorgias Outage Survival Guide
A step-by-step guide to help you survive a Gorgias outage
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Gorgias Components
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Gorgias Automate
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AI Agent
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Degraded API services performance related to ML
Started 28 Mar 2025 17:14:19 (5 days ago), resolved 29 Mar 2025 10:36:53 (4 days ago)
Critical Incident
Resolved
AI Agent
The following features have degraded performances on Machine Learning related features:
- AI agent
- Auto QA
- Ticket fields
Flows
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Order Management
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Gorgias Helpdesk
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REST API
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Statistics not loading
Started 1 Apr 2025 18:49:46 (13 hours ago), resolved 1 Apr 2025 19:59:45 (12 hours ago)
Major Incident
Resolved
REST API
Web App
us-central1-c433
We are currently investigating this issue.
Web App
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Tue 1
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AI Agent configuration page public url sources setup unavailable
Started 30 Jul 2024 07:42:46 (8 months ago), still ongoing
Incident without Impact
Investigating
Web App
We are currently investigating the issue
Statistics not loading
Started 1 Apr 2025 18:49:46 (13 hours ago), resolved 1 Apr 2025 19:59:45 (12 hours ago)
Major Incident
Resolved
REST API
Web App
us-central1-c433
We are currently investigating this issue.
Mobile Apps
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Gorgias Helpdesk Integrations
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Mailgun SMTP
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Mailgun inbound email
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Mailgun outbound email
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Mailgun API
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Gmail
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Outlook
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Live Chat
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Smooch Core API
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Facebook Posts & Comments
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Instagram comments
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Shopify integration
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Shopify API & Mobile
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Aircall Public API
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Aircall Aircall Apps
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Stripe API
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Facebook Messenger
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ReCharge integration
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Native Phone
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Issues to connect some outbound calls
Started 31 Mar 2025 16:11:47 (2 days ago), resolved 31 Mar 2025 17:31:19 (2 days ago)
Major Incident
Resolved
Native Phone
We have raised the issue to our phone provider, and we are following up with them on resolving the issue.
Standard voice integration settings page not working
Started 28 Mar 2025 16:55:18 (5 days ago), resolved 28 Mar 2025 18:31:11 (5 days ago)
Major Incident
Resolved
Native Phone
We are currently investigating this issue.
Instagram Direct Messages
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Yotpo
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SMS
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Outage on WhatsApp inbound and outbound messages
Started 31 Aug 2024 16:07:57 (7 months ago), still ongoing
Major Incident
Investigating
WhatsApp
The problem persists, we are in contact with Meta support and we are trying to resolve the issue. We will have another update in 4 hours at the earliest
Gorgias Helpdesk Clusters
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us-east1-635c
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us-east4-65cd
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us-east1-2607
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aus-southeast1-fcb9
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europe-west3-86c1
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europe-west1-c511
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us-central1-c433
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Statistics not loading
Started 1 Apr 2025 18:49:46 (13 hours ago), resolved 1 Apr 2025 19:59:45 (12 hours ago)
Major Incident
Resolved
REST API
Web App
us-central1-c433
We are currently investigating this issue.
us-east1-c94b
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Gorgias Help Center
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REST API
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Customer Help Center website
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Custom Domains
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Gorgias Infrastructure & Cloud
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Google Cloud Platform Google Container Engine
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Google Cloud Platform Google Cloud Storage
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Google Cloud Platform Google Kubernetes Engine
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Google Cloud Platform Google Compute Engine
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Google Cloud Platform Google Cloud Networking
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Google Cloud Platform Google Cloud Pub/Sub
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Google Cloud Platform Google Cloud DNS
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Google Cloud Platform Google Cloud SQL
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Gorgias Website
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Gorgias Convert
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Campaigns
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