Close status is Operational

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Close Application UI

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Close API

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Indexing
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Active Incidents

Issue loading Leads, Opportunities, Inbox, and Reporting
Started 26 Jul 2024 21:52:35 (1 year ago), still ongoing
Minor Incident
Monitoring
Application UI
API

We had an issue with our backend search infrastructure. The issue affected Lead search, Inbox, Opportunities, Leads, and Reporting.

The engineering team deployed a fix, and the items are being reindexed. We are monitoring the situation.

Recently Resolved Incidents

Experiencing delays with computing derived fields
Started 22 Jul 2025 19:34:38 (4 days ago), resolved 22 Jul 2025 20:18:07 (4 days ago)
Minor Incident
Resolved
Indexing

Some customers may experience delayed updates to derived fields such as "Last Communication Date". The delay should be resolved soon.

Close Outage Survival Guide

A step-by-step guide to help you survive a Close outage
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    Close Components

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    now

    Close Application UI

    Sat 19
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    Fri 25
    now
    Issue loading Leads, Opportunities, Inbox, and Reporting
    Started 26 Jul 2024 21:52:35 (1 year ago), still ongoing
    Minor Incident
    Monitoring
    Application UI
    API

    We had an issue with our backend search infrastructure. The issue affected Lead search, Inbox, Opportunities, Leads, and Reporting.

    The engineering team deployed a fix, and the items are being reindexed. We are monitoring the situation.

    Close API

    Sat 19
    Sun 20
    Mon 21
    Tue 22
    Wed 23
    Thu 24
    Fri 25
    now
    Issue loading Leads, Opportunities, Inbox, and Reporting
    Started 26 Jul 2024 21:52:35 (1 year ago), still ongoing
    Minor Incident
    Monitoring
    Application UI
    API

    We had an issue with our backend search infrastructure. The issue affected Lead search, Inbox, Opportunities, Leads, and Reporting.

    The engineering team deployed a fix, and the items are being reindexed. We are monitoring the situation.

    Close Public Website

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    now

    Close Search

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    now
    Indexing
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    now
    Experiencing delays with computing derived fields
    Started 22 Jul 2025 19:34:38 (4 days ago), resolved 22 Jul 2025 20:18:07 (4 days ago)
    Minor Incident
    Resolved
    Indexing

    Some customers may experience delayed updates to derived fields such as "Last Communication Date". The delay should be resolved soon.

    Querying
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    now

    Close Email

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    Syncing
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    Sending
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    Close Phone

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    Phone Service
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    Incoming Calls
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    Outgoing Calls
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    Dialer
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    Call Recording
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    SMS
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    Telephony Provider Connectivity
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    Downstream Telephony Carriers
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    Outgoing Calls - Infrastructure (Twilio Conference Calling API)
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    Outgoing Calls - Infrastructure (Twilio REST API)
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    Outgoing Calls - Infrastructure (Twilio TwiML)
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    Call Recording (secondary)
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    Close Support Center

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    Downstream telephony carriers (secondary)
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    Close Calendar - Syncing

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    SIP & SIP Registrar (secondary)
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