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Real-time updates of Close issues and outages
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Indexing
Active Incidents
We are investigating an issue where our Search Indexer's ingestion of new events is delayed. This may result in the latest changes not being reflected on many pages across the application – Leads Search, Contacts Search, Inbox, Opportunities, Reporting, etc.
We had an issue with our backend search infrastructure. The issue affected Lead search, Inbox, Opportunities, Leads, and Reporting.
The engineering team deployed a fix, and the items are being reindexed. We are monitoring the situation.
Recently Resolved Incidents
No recent incidents
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Close Application UI
We had an issue with our backend search infrastructure. The issue affected Lead search, Inbox, Opportunities, Leads, and Reporting.
The engineering team deployed a fix, and the items are being reindexed. We are monitoring the situation.
Close API
We had an issue with our backend search infrastructure. The issue affected Lead search, Inbox, Opportunities, Leads, and Reporting.
The engineering team deployed a fix, and the items are being reindexed. We are monitoring the situation.
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Close Search
Indexing
We are investigating an issue where our Search Indexer's ingestion of new events is delayed. This may result in the latest changes not being reflected on many pages across the application – Leads Search, Contacts Search, Inbox, Opportunities, Reporting, etc.
Querying
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Syncing
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Phone Service
Incoming Calls
Outgoing Calls
Dialer
Call recording (primary)
SMS (primary)
Telephony provider connectivity (primary)
Downstream telephony carriers (primary)
Outgoing Calls - Infrastructure (Twilio conference calling API)
Outgoing Calls - Infrastructure (Twilio REST API)
Outgoing Calls - Infrastructure (Twilio TwiML)
Call Recording (secondary)
Downstream telephony carriers (secondary)
SIP & SIP Registrar (secondary)
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Salesloft Web Application
The Salesloft team has been informed that the most recent version of MacOS Sequoia (MacOS 15) is causing widespread issues with VPNs, antivirus software, and various web browsers which is also impacting users of the Dialer. Some users on MacOS 15 might experience dropped calls and other connectivity issues.
The Salesloft team is monitoring this closely with Apple and our technology partners for remediation. Our recommendation is not to update to the newest OS until an "all clear" is received and these widespread known issues with MacOS 15 are resolved.
We will continue to post updates as we receive them.
