Close Status: check for Close outages and issues

Close status is Operational

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Close Application UI

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Close API

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See all 26 Close components

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Stay ahead of Close outages

Active Incidents

Application Loading Issue

Started 12 Sep 2024 19:29:23 (6 days ago), resolved 12 Sep 2024 21:01:00 (6 days ago)

Major Incident

Postmortem

Application UI

We are currently seeing intermittent issues with Close loading. We will let you know as soon as this is fixed.

Postmortem: Close sincerely apologizes for the interruption of our service. We take the stability of our platform very seriously. Below is an explanation of what happened and how we will prevent another such interruption from occurring.

Impact

Between 1900 and 2000 UTC on September 12, 2024 the Close app and API were severely degraded due to a partial outage of our back end MongoDB database. The database was restored to normal operation by 2000 UTC without data loss. The Close app and API returned to normal operation by 2000 UTC.

Root Cause and Resolution

At 1900 UTC on September 12, 2024 components of our back end MongoDB database in one of our data centers came under anomalous load and became unresponsive. This resulted in wide spread intermittent disruption to the Close app and API. Once the affected components were identified and restarted performance of the Close app and API returned to normal.

We are in the process of deploying a new architecture for this part of our system that will be more resilient to this class of failure. In the meantime we are deploying additional monitoring that will reduce the amount of time required to identify and mitigate such issues going forward.

Timeline

1900 UTC: The Close app and API begin to experience elevated error rates
1904 UTC: Close Engineering is alerted of the elevated error rate by automatic monitoring
1909 UTC: Close Engineering identifies a network issue affecting one of our data-centers
1945 UTC: Close Engineering identifies our back end MongoDB database as being critically impaired
1954 UTC: Close Engineering begins operating on the affected database to restore normal operation
2001 UTC: Close Engineering completes operations on the affected database
2001 UTC: The Close app and API returns to normal operation

13 Sep 2024 16:06:33 (5 days ago)

Resolved: This incident has been resolved, and Close is fully operational.

12 Sep 2024 21:01:00 (6 days ago)

Monitoring: The issue has been identified, and our team are currently monitoring performance.

12 Sep 2024 20:06:01 (6 days ago)

Investigating: We are currently seeing intermittent issues with Close loading. We will let you know as soon as this is fixed.

12 Sep 2024 19:29:23 (6 days ago)

See all updates

Issue loading Leads, Opportunities, Inbox, and Reporting

Started 26 Jul 2024 21:52:35 (2 months ago), still ongoing

Minor Incident

Monitoring

Application UI

API

We had an issue with our backend search infrastructure. The issue affected Lead search, Inbox, Opportunities, Leads, and Reporting.

The engineering team deployed a fix, and the items are being reindexed. We are monitoring the situation.

Recently Resolved Incidents

No recent incidents

Close Outage Survival Guide

A step-by-step guide to help you survive a Close outage

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Close Components

Close

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Close Application UI

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Issue loading Leads, Opportunities, Inbox, and Reporting

Started 26 Jul 2024 21:52:35 (2 months ago), still ongoing

Minor Incident

Monitoring

Application UI

API

We had an issue with our backend search infrastructure. The issue affected Lead search, Inbox, Opportunities, Leads, and Reporting.

The engineering team deployed a fix, and the items are being reindexed. We are monitoring the situation.

Application Loading Issue

Started 12 Sep 2024 19:29:23 (6 days ago), resolved 12 Sep 2024 21:01:00 (6 days ago)

Major Incident

Postmortem

Application UI

We are currently seeing intermittent issues with Close loading. We will let you know as soon as this is fixed.

Impact

Root Cause and Resolution

Timeline

1900 UTC: The Close app and API begin to experience elevated error rates
1904 UTC: Close Engineering is alerted of the elevated error rate by automatic monitoring
1909 UTC: Close Engineering identifies a network issue affecting one of our data-centers
1945 UTC: Close Engineering identifies our back end MongoDB database as being critically impaired
1954 UTC: Close Engineering begins operating on the affected database to restore normal operation
2001 UTC: Close Engineering completes operations on the affected database
2001 UTC: The Close app and API returns to normal operation

13 Sep 2024 16:06:33 (5 days ago)

Resolved: This incident has been resolved, and Close is fully operational.

12 Sep 2024 21:01:00 (6 days ago)

Monitoring: The issue has been identified, and our team are currently monitoring performance.

12 Sep 2024 20:06:01 (6 days ago)

Investigating: We are currently seeing intermittent issues with Close loading. We will let you know as soon as this is fixed.

12 Sep 2024 19:29:23 (6 days ago)

See all updates

Close API

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Issue loading Leads, Opportunities, Inbox, and Reporting

Started 26 Jul 2024 21:52:35 (2 months ago), still ongoing

Minor Incident

Monitoring

Application UI

API

We had an issue with our backend search infrastructure. The issue affected Lead search, Inbox, Opportunities, Leads, and Reporting.

The engineering team deployed a fix, and the items are being reindexed. We are monitoring the situation.

Close Public Website

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Close Search

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Indexing

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Querying

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Close Email

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Syncing

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Sending

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Close Phone

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Phone Service

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Incoming Calls

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Outgoing Calls

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Dialer

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Call recording (primary)

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SMS (primary)

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Telephony provider connectivity (primary)

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Downstream telephony carriers (primary)

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Outgoing Calls - Infrastructure (Twilio conference calling API)

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Outgoing Calls - Infrastructure (Twilio REST API)

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Outgoing Calls - Infrastructure (Twilio TwiML)

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Call Recording (secondary)

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Downstream telephony carriers (secondary)

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SIP & SIP Registrar (secondary)

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Close Support Center

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Close Alternatives

HubSpot

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VanillaSoft

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Outreach

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Outreach Application

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App1b

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Database timing out

Started 18 Sep 2024 07:10:41 (8 hours ago), still ongoing

Major Incident

Identified

App1b

We are currently aware of an incident with database timing out in bento App1b. We are currently investigating the issue, please bear with us as we check.

See all updates

See all

fullcast.io

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LeadSquared

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Avnio

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Salesloft

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FrontSpin

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Close Status

Real-time updates of Close issues and outages

Close status is Operational

Close Application UI

Close API

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Root Cause and Resolution

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Dialer

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Outgoing Calls - Infrastructure (Twilio conference calling API)

Outgoing Calls - Infrastructure (Twilio REST API)

Outgoing Calls - Infrastructure (Twilio TwiML)

Call Recording (secondary)

Downstream telephony carriers (secondary)

SIP & SIP Registrar (secondary)

Close Support Center

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App1b

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