Gainsight status is Operational

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US1 Rules Engine Queue
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US2 Rules Engine Queue
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EU Rules Engine Queue
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Identified rule failures
Started 15 Nov 2024 14:13:06 (6 days ago), resolved 18 Nov 2024 01:49:10 (3 days ago)
Minor Incident
Resolved
US1 Rules Engine Queue
US2 Rules Engine Queue
EU Rules Engine Queue

We have identified that rule failures are occurring due to an ongoing Salesforce (SFDC) incident. Our team is actively monitoring the situation and will provide updates as more information becomes available.

Gainsight Outage Survival Guide

A step-by-step guide to help you survive a Gainsight outage
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    Gainsight Components

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    Gainsight CS - US1 Region

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    Gainsight CS US1 Application
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    US1 Rules Engine Queue
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    Identified rule failures
    Started 15 Nov 2024 14:13:06 (6 days ago), resolved 18 Nov 2024 01:49:10 (3 days ago)
    Minor Incident
    Resolved
    US1 Rules Engine Queue
    US2 Rules Engine Queue
    EU Rules Engine Queue

    We have identified that rule failures are occurring due to an ongoing Salesforce (SFDC) incident. Our team is actively monitoring the situation and will provide updates as more information becomes available.

    US1 Data Processor Queue
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    US1 Data Ingestion Queue
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    Gainsight CS - US2 Region

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    Gainsight CS US2 Application
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    US2 Rules Engine Queue
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    Identified rule failures
    Started 15 Nov 2024 14:13:06 (6 days ago), resolved 18 Nov 2024 01:49:10 (3 days ago)
    Minor Incident
    Resolved
    US1 Rules Engine Queue
    US2 Rules Engine Queue
    EU Rules Engine Queue

    We have identified that rule failures are occurring due to an ongoing Salesforce (SFDC) incident. Our team is actively monitoring the situation and will provide updates as more information becomes available.

    US2 Data Processor Queue
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    US2 Data Ingestion Queue
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    Gainsight CS - EU Region

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    Gainsight CS EU Application
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    EU Rules Engine Queue
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    Identified rule failures
    Started 15 Nov 2024 14:13:06 (6 days ago), resolved 18 Nov 2024 01:49:10 (3 days ago)
    Minor Incident
    Resolved
    US1 Rules Engine Queue
    US2 Rules Engine Queue
    EU Rules Engine Queue

    We have identified that rule failures are occurring due to an ongoing Salesforce (SFDC) incident. Our team is actively monitoring the situation and will provide updates as more information becomes available.

    EU Data Processor Queue
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    EU Data Ingestion Queue
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    Gainsight Alternatives

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    Close Application UI

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    Issue loading Leads, Opportunities, Inbox, and Reporting
    Started 26 Jul 2024 21:52:35 (4 months ago), still ongoing
    Minor Incident
    Monitoring
    Application UI
    API

    We had an issue with our backend search infrastructure. The issue affected Lead search, Inbox, Opportunities, Leads, and Reporting.

    The engineering team deployed a fix, and the items are being reindexed. We are monitoring the situation.

    Close API

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    Issue loading Leads, Opportunities, Inbox, and Reporting
    Started 26 Jul 2024 21:52:35 (4 months ago), still ongoing
    Minor Incident
    Monitoring
    Application UI
    API

    We had an issue with our backend search infrastructure. The issue affected Lead search, Inbox, Opportunities, Leads, and Reporting.

    The engineering team deployed a fix, and the items are being reindexed. We are monitoring the situation.

    See all
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    Web App
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    AI Agent configuration page public url sources setup unavailable
    Started 30 Jul 2024 07:42:46 (4 months ago), still ongoing
    Incident without Impact
    Investigating
    Web App

    We are currently investigating the issue

    WhatsApp
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    Outage on WhatsApp inbound and outbound messages
    Started 31 Aug 2024 16:07:57 (3 months ago), still ongoing
    Major Incident
    Investigating
    WhatsApp

    The problem persists, we are in contact with Meta support and we are trying to resolve the issue. We will have another update in 4 hours at the earliest

    See all
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