HubSpot Status

Resolved: Between 04:18 PM EDT (UTC -04:00) and 03:15 PM EDT (UTC -04:00), some customers hosted in North America, Asia Pacific and Europe experienced issues with list size calculation.

This was caused by a race condition in list size calculation logic. Although aggregate values appeared incorrect during this period of time, no data was corrupted or lost.

As of 03:15 PM EDT (UTC -04:00), we have corrected these calculations and the incident has been fully resolved.

We apologize for any confusion and appreciate your patience while we corrected this.

Identified: We've identified the issue causing inaccurate sizes to be shown for lists. We've corrected many of the lists affected by the issue, but it may take several hours for the remaining lists to be fixed. Only customers hosted in North America and Europe are currently impacted.

Identified: We've identified the issue causing inaccurate sizes to be shown for lists. We're correcting lists that are affected by the issue, but it may take several hours for all lists to be fixed. Only customers hosted in North America, Asia Pacific and Europe are currently impacted. We will be back with an update within 3 hours.

Identified: We've identified the issue causing inaccurate sizes to be shown for lists. We're correcting lists that are affected by the issue. Only customers hosted in North America, Asia Pacific and Europe are currently impacted. We will be back with an update within an hour.

Identified: We've identified the issue that caused list sizes to be inaccurate. We're continuing to correct lists that were affected by the issue. Only customers hosted in North America, Asia Pacific and Europe are currently impacted. We will be back with an update within an hour.

Identified: We've identified the issue that caused list sizes to be inaccurate. We're continuing to correct lists that were affected by the issue. Only customers hosted in North America, Europe and Asia Pacific are currently impacted. We will be back with an update within an hour.

Identified: We've identified the issue that caused list sizes to be inaccurate. We're actively working to correct lists that were affected by the issue. We will be back with an update within 30 minutes. Only customers hosted in North America, Europe and Asia Pacific are currently impacted. We will be back with an update within an hour.

Identified: We've identified the issue that caused list sizes to be inaccurate. We're addressing the cause and hope to resolve for all customers soon. Only customers hosted in North America, Asia Pacific and Europe are currently impacted. We will be back with an update within 30 minutes.

Resolved: HubSpot is now working for all users. We identified and addressed the root cause of the issue that prevented HubSpot from loading, and the issue is fully resolved. No data was lost.

Investigating: We're investigating reports that HubSpot may be unavailable for some users. We'll update this page when we have more information.