Sharpen Status

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor recovery. We have seen recovery for for most organizations at this point, and are continuing to investigate remaining symptoms for those who are still experiencing impact.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We have isolated the fault zone and are organizing next steps to correct the issue.

Investigating: Users of the Sharpen Q platform in IZ (app.iz1.sharpen.cx) may be experiencing slowness, disrupting the successful execution of Sharpen Q functions. We have all necessary subject matter experts engaged to resolve the issue as soon as possible.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor recovery. We have seen recovery for for most organizations at this point, and are continuing to investigate remaining symptoms for those who are still experiencing impact.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We have isolated the fault zone and are organizing next steps to correct the issue.

Investigating: Users of the Sharpen Q platform in IZ (app.iz1.sharpen.cx) may be experiencing slowness, disrupting the successful execution of Sharpen Q functions. We have all necessary subject matter experts engaged to resolve the issue as soon as possible.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor recovery. We have seen recovery for for most organizations at this point, and are continuing to investigate remaining symptoms for those who are still experiencing impact.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We have isolated the fault zone and are organizing next steps to correct the issue.

Investigating: Users of the Sharpen Q platform in IZ (app.iz1.sharpen.cx) may be experiencing slowness, disrupting the successful execution of Sharpen Q functions. We have all necessary subject matter experts engaged to resolve the issue as soon as possible.

Resolved: We've corrected the resource referencing issue in Insights for IZ1 customers. All validation efforts are now showing that the editor interface, Public dashboard links, agent vues, etc work as expected. We're monitoring the situation and running additional tests, but all services within Insights have been restored at this time.

Investigating: Our Dev Team has identified the underlying issue; which is causing resource directories to not be referenced properly for the Insights application (impacting Public dashboard URLs, the editor interface, etc).

We're in the process of performing a hot-fix to restore functionality. Additional information will be shared as soon as recovery has been established.

Investigating: We are currently investigating an incident preventing public dashboard (https://dashboard.iz1.sharpen.cx/...) pages from rendering correctly in our IZ1 isolate zone. Attempts to load the page are resulting in a blank white screen. If you are experiencing this issue, dashboards can still be accessed via the authenticated dashboard editor (https://app.iz1.sharpen.cx/dashboardBuilder/ in insights. We have all necessary resources engaged and are working to restore this service as soon as possible.