Sharpen Status

Resolved: We've identified the issue and have corrected it. This incident has been resolved.

Investigating: Thank you for your patience as we work through this impacting event. Investigation continues into the cause of the behavior. You may see different unexpected behaviors with Sharpen Q as we work through mitigating efforts to resolve the issue.

Investigating: We continue to narrow down on the issue internally and hope to have an update shortly.

Investigating: We continue to investigate this behavior with our internal development and infrastructure teams. Once an update is available we will post it here.

Investigating: We have received reports of agents being unable to place outbound calls from the IZ1 isolation zone. We are investigating and will post updates here as more information is available.

Resolved: We've identified the issue and have corrected it. This incident has been resolved.

Investigating: Thank you for your patience as we work through this impacting event. Investigation continues into the cause of the behavior. You may see different unexpected behaviors with Sharpen Q as we work through mitigating efforts to resolve the issue.

Investigating: We continue to narrow down on the issue internally and hope to have an update shortly.

Investigating: We continue to investigate this behavior with our internal development and infrastructure teams. Once an update is available we will post it here.

Investigating: We have received reports of agents being unable to place outbound calls from the IZ1 isolation zone. We are investigating and will post updates here as more information is available.

Resolved: We've identified the issue and have corrected it. This incident has been resolved.

Investigating: Thank you for your patience as we work through this impacting event. Investigation continues into the cause of the behavior. You may see different unexpected behaviors with Sharpen Q as we work through mitigating efforts to resolve the issue.

Investigating: We continue to narrow down on the issue internally and hope to have an update shortly.

Investigating: We continue to investigate this behavior with our internal development and infrastructure teams. Once an update is available we will post it here.

Investigating: We have received reports of agents being unable to place outbound calls from the IZ1 isolation zone. We are investigating and will post updates here as more information is available.