Kindly status is Operational

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Kindly Handover to human chat

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Last updated 1 minute ago from official status page. Learn more

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Active Incidents

No active incidents

Recently Resolved Incidents

Chatwoot issues rejecting handover requests
Started 20 Oct 2026 11:36:20 (6 days ago), resolved 20 Oct 2026 11:51:47 (6 days ago)
Major Incident
Resolved
Handover to human chat

We are investigating an issue where handover requests to Chatwoot live chat are being rejected and closed. End-users may see a message that the handover was cancelled. This affects multiple customers.

We recommend adding a temporary notice for end-users informing them about issues with live chat.

We will post an update as soon as we have more information.

Kindly Outage Survival Guide

A step-by-step guide to help you survive a Kindly outage
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    Kindly Components

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    Kindly Bot message delivery

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    Kindly Handover to human chat

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    Chatwoot issues rejecting handover requests
    Started 20 Oct 2026 11:36:20 (6 days ago), resolved 20 Oct 2026 11:51:47 (6 days ago)
    Major Incident
    Resolved
    Handover to human chat

    We are investigating an issue where handover requests to Chatwoot live chat are being rejected and closed. End-users may see a message that the handover was cancelled. This affects multiple customers.

    We recommend adding a temporary notice for end-users informing them about issues with live chat.

    We will post an update as soon as we have more information.

    Kindly Chat messaging client

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    Kindly Platform

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    Analytics dashboard
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    Platform app
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    Kindly Messaging channels and integrations

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    Facebook Messenger integration
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    Plugin integrations
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    Application API
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    Kindly Public APIs

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    Statistics API
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    Chat log API
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    Handover API
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    Dialogue webhooks
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    Kindly Onsite and data capture

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    KPI dashboard
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    Email services
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    Data capture ingest
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    Spinnaker
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