EverTrue status is Partially Degraded Service

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EverTrue

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Application
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Last updated 1 minute ago from official status page. Learn more
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Lior Grossman
Maker of StatusSight

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Active Incidents

Signal Platform - Delays in Data Changes Appearing
Started 24 Oct 2026 15:28:57 (1 day ago), still ongoing
Minor Incident
Investigating
Application

We’re aware of an issue where customers have experienced delays in data changes appearing in Signal. We’ve fixed the issue and are monitoring the results. Recent changes are processing again and will appear in search, contact, gift, and assignment views. We expect everything to be up to date within the next couple of hours. No data was lost. Reach out to [email protected] if you have questions.

Temporary upload limits while we address a global security issue
Started 21 Oct 2026 17:31:36 (4 days ago), still ongoing
Minor Incident
Monitoring
Web Application

We're addressing a global security issue in PHP, software used by many web applications. While this work takes place you may experience issues uploading files.

DonorSearch: web uploads are limited to 8 MB. Larger files can still be sent by FTP. ThankView: uploads are limited to 32 MB. ODDER: uploads are limited to 32 MB. Larger files won't upload until the limit is lifted.

Other features may be unavailable while we work. All products remain online. We'll update this page when the limits are lifted.

Recently Resolved Incidents

Signal Platform - Some Constituent Records Temporarily not loading DonorSearch Summary View
Started 20 Oct 2026 13:45:29 (5 days ago), resolved 20 Oct 2026 16:46:38 (5 days ago)
Minor Incident
Resolved
Application

We are investigating an issue that is preventing some constituent records DonorSearch summary view to load. Please reach out to [email protected] if you have any questions.

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    EverTrue Components

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    EverTrue

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    LinkedIn Authentication
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    Facebook
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    Login
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    Email / Push
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    Imports
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    SFTP Server
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    Exports
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    Application
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    Signal Platform - Some Constituent Records Temporarily not loading DonorSearch Summary View
    Started 20 Oct 2026 13:45:29 (5 days ago), resolved 20 Oct 2026 16:46:38 (5 days ago)
    Minor Incident
    Resolved
    Application

    We are investigating an issue that is preventing some constituent records DonorSearch summary view to load. Please reach out to [email protected] if you have any questions.

    Signal Platform - Delays in Data Changes Appearing
    Started 24 Oct 2026 15:28:57 (1 day ago), still ongoing
    Minor Incident
    Investigating
    Application

    We’re aware of an issue where customers have experienced delays in data changes appearing in Signal. We’ve fixed the issue and are monitoring the results. Recent changes are processing again and will appear in search, contact, gift, and assignment views. We expect everything to be up to date within the next couple of hours. No data was lost. Reach out to [email protected] if you have questions.

    Signal Phone
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    Signal Email
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    iOS App
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    Android App
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    Clarity
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    EverTrue ThankView

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    Web Application
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    Temporary upload limits while we address a global security issue
    Started 21 Oct 2026 17:31:36 (4 days ago), still ongoing
    Minor Incident
    Monitoring
    Web Application

    We're addressing a global security issue in PHP, software used by many web applications. While this work takes place you may experience issues uploading files.

    DonorSearch: web uploads are limited to 8 MB. Larger files can still be sent by FTP. ThankView: uploads are limited to 32 MB. ODDER: uploads are limited to 32 MB. Larger files won't upload until the limit is lifted.

    Other features may be unavailable while we work. All products remain online. We'll update this page when the limits are lifted.

    Public API
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    Email Delivery
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    SMS Delivery
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    Video Processing
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    Closed Captioning (Automated)
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    Closed Captioning (Paid Human Captions)
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    BB RE NXT Integration
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    Salesforce Integration
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    EverTrue Two Step Verification SMS

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    EverTrue Volunteer

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