TechnologyOne Status

Resolved: After overnight monitoring this incident is now resolved.

We will perform a post incident review to identify underlying cause, and preventive action to avoid a repeat in the future and post here on completion.

We apologise for how you and your business may have been affected by this incident.

Monitoring: Our team has verified the implementation of a fix is complete for the impacted environments

We will monitor the logs for the next few hours to ensure no further customers are impacted.

Identified: Our team has identified a subsequent issue to the outage earlier today for a subset of customers impacting Spatial Services

We are currently applying fixes to the impacted environments with the goal to have the fix applied to all affected customers prior to the overnight processing commencing at 11.30PM.

We anticipate the implementation of the fix to take 2 hours to complete and verify.

The next update will be posted when the implementation of the fixes has been completed.

Resolved: After 2 hours monitoring this incident is now resolved.

We will undertake a Post Incident Review and findings will be posted here on completion.

We apologise for how you and your business may have been affected by this incident.

Monitoring: Our team has verified the implementation of a fix is completed for all impacted customers now.

As we have brought each of the Spatial Services back online, we have noted some performance degradation for customers due to timeouts for those not yet online.

We will monitor the logs for the next 2 hours to ensure no further customers are impacted.

Identified: Our team has restored Spatial Services to most of the impacted customers across the ANZ region.

We are continuing to apply a fix to the remaining customers.

We will provide another update in 60 minutes, or sooner if new information becomes available.

Identified: We are continuing to apply a fix to the remaining impacted customers.

We will provide another update in 60 minutes, or sooner if new information becomes available.

Identified: We are continuing to apply a fix to the remaining impacted customers.

As our incident has progressed we have found 2 separate issues. The first issue has been resolved and impacted customers restored.

For the remaining customers impacted this relates to a 2nd issue which we are continuing to work through applying a fix for and we anticipate this will take 4 hours to restore the remaining customers.

Identified: We are continuing to apply a fix to the remaining impacted customers.

We will provide another update in 60 minutes, or sooner if new information becomes available.

Identified: Our team has restored Spatial Services to a number of impacted customers across the ANZ region.

We are continuing to apply the fix to the remaining customers.

We will provide another update in 90 minutes, or sooner if new information becomes available.

Identified: Our team has identified a fix which is being implemented now.

We anticipate the implementation of the fix for all impacted customers to take up to 4 hours to complete and verify.

Investigating: Our team is troubleshooting an issue impacting Spatial Services for ANZ Region / ALL Releases.

Errors are presenting for IntraMaps and Config Manager.

Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.