Granicus System Status
Real-time updates of Granicus System issues and outages
Granicus System status is Operational
Targeted Messaging Service (TMS)
Archive Video
Peak
OneMeeting PrimeGov
Vision CMS
govService U.K.
OneView Core
Active Incidents
We are currently experiencing interruptions affecting Simpleview DAM (Barberstock) and are diligently working towards a solution. There is no action needed from you at this time, but please check back to this page for updates as we resolve this issue. We apologize for the inconvenience and thank you for your patience.
· Intercom support will be discontinued on July 1, 2025. · Starting that date, all support requests should be submitted through the Granicus Support Portal.
· You’ll be able to log in, submit cases, track their status, and access a growing self-service knowledge base—all in one place. We'll be sending more information in the upcoming weeks to help you get set up on the new portal, including login details and a walkthrough of how to use it. To help you get started, visit our Support Portal Guide with step-by-step instructions on how to access and use your new platform.
If you have any questions in the meantime, feel free to reach out to your Customer Success Consultant or write to us at [email protected] —we're here to help ensure a smooth transition.
We’re excited to bring you an even better support experience through the Granicus Support Portal.
Thank you,
Granicus Support Team
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService UK
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService UK
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService UK
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus Engineering teams are investigating an issue impacting the delivery of SMS messages in the govDelivery Communications Cloud. Our teams are working on this issue as a priority, and further updates will be provided as soon as possible. Product: govDelivery - Communications Cloud
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Recently Resolved Incidents
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService UK
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
We would like to inform you that the govAccess Vision Monthly Software Release for June will be shared with you soon. This release includes important updates, enhancements, and Bug fixes aimed at improving the overall functionality and user experience of the platform.
Please stay tuned, as we will be providing the release notes and relevant documentation to help you understand the changes and prepare accordingly.
Thank you for your continued collaboration.
Granicus Engineering teams are currently investigating an issue impacting govService OneView Core. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService OneView Core
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
You may have recently received a password reset email from [email protected]. We want to assure you that this message is legitimate and part of a planned update to our support process.
As we phase out the use of Intercom, we are transitioning support communications and case management to the Granicus Support Portal in Salesforce. The password reset email was sent to all client contacts to help you activate or access your account in the new portal.
This change will allow you to:
• Submit and track support cases more efficiently • View case history and updates in one centralized location • Communicate directly with our support team through the portal
If you have any questions or need assistance accessing your account, please don’t hesitate to reach out to our team.
[email protected] Login
If you have additional questions regarding this email or the Granicus Customer Support Portal please contact us at [email protected].
To change your password, please visit support.granicus.com/login
Thank you,
Granicus Customer Support
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService UK
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus Engineering teams are currently investigating an issue impacting govMeetings Archive Video. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings Archive Video
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings OneMeeting PrimeGov
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Granicus Engineering teams are currently investigating an issue impacting govMeetings Peak. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings Peak
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Granicus System Outage Survival Guide
Granicus System Components
Granicus System govDelivery - Communications
Communications Cloud
Communications Cloud - Stage
Targeted Messaging Service (TMS)
Granicus Engineering teams are investigating an issue impacting the delivery of SMS messages in the govDelivery Communications Cloud. Our teams are working on this issue as a priority, and further updates will be provided as soon as possible. Product: govDelivery - Communications Cloud
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Targeted Messaging Service (TMS) - Stage
Granicus System govDelivery - EngagementHQ
EHQ - Australia
EHQ - Canada
EHQ - Europe
EHQ - UK
EHQ - US
Granicus System govMeetings - Live Video, Legislative and Agenda
MediaManager
Live Video
Archive Video
Granicus Engineering teams are currently investigating an issue impacting govMeetings Archive Video. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings Archive Video
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
ClearCast
Legistar
Peak
Granicus Engineering teams are currently investigating an issue impacting govMeetings Peak. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings Peak
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
InSite
govAccess Civica CMS
Boards & Commissions
SpeakUp
iLegislate
eComment
IQM2
Novus Agenda/Video
OneMeeting PrimeGov
Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings OneMeeting PrimeGov
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Granicus System govAccess - Website and Content
Vision CMS
· Intercom support will be discontinued on July 1, 2025. · Starting that date, all support requests should be submitted through the Granicus Support Portal.
· You’ll be able to log in, submit cases, track their status, and access a growing self-service knowledge base—all in one place. We'll be sending more information in the upcoming weeks to help you get set up on the new portal, including login details and a walkthrough of how to use it. To help you get started, visit our Support Portal Guide with step-by-step instructions on how to access and use your new platform.
If you have any questions in the meantime, feel free to reach out to your Customer Success Consultant or write to us at [email protected] —we're here to help ensure a smooth transition.
We’re excited to bring you an even better support experience through the Granicus Support Portal.
Thank you,
Granicus Support Team
You may have recently received a password reset email from [email protected]. We want to assure you that this message is legitimate and part of a planned update to our support process.
As we phase out the use of Intercom, we are transitioning support communications and case management to the Granicus Support Portal in Salesforce. The password reset email was sent to all client contacts to help you activate or access your account in the new portal.
This change will allow you to:
• Submit and track support cases more efficiently • View case history and updates in one centralized location • Communicate directly with our support team through the portal
If you have any questions or need assistance accessing your account, please don’t hesitate to reach out to our team.
[email protected] Login
If you have additional questions regarding this email or the Granicus Customer Support Portal please contact us at [email protected].
To change your password, please visit support.granicus.com/login
Thank you,
Granicus Customer Support
We would like to inform you that the govAccess Vision Monthly Software Release for June will be shared with you soon. This release includes important updates, enhancements, and Bug fixes aimed at improving the overall functionality and user experience of the platform.
Please stay tuned, as we will be providing the release notes and relevant documentation to help you understand the changes and prepare accordingly.
Thank you for your continued collaboration.
OpenCities
Granicus System govRecords - Records Management
ROAM
Granicus System govService
govService U.K.
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService UK
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService UK
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService UK
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService UK
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService UK
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
govService U.S.
Host Compliance
OneView Core
Granicus Engineering teams are currently investigating an issue impacting govService OneView Core. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService OneView Core
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
OneView Dynamics
Granicus System EHQ Australia
SIMA
API
Bluehaven
SmartGov
Reporting
SmartGov - Reports
GovQA
Participant
Granicus System EHQ Canada
Amanda
API
Granicus System Simpleview Products
CRM
Bluehaven
Reporting
CRM Apex
CMS
Participant
Granicus System EHQ UK
Act-On
API
Book › Direct
Bluehaven
CRM Extranet
Reporting
Cvent
DAM
We are currently experiencing interruptions affecting Simpleview DAM (Barberstock) and are diligently working towards a solution. There is no action needed from you at this time, but please check back to this page for updates as we resolve this issue. We apologize for the inconvenience and thank you for your patience.
