Granicus System Status

Identified: Our engineering teams continue to work on restoring the Bulletin Link Overview section in the Bulletin Details Report. The feature remains under maintenance while recovery efforts progress. We will share further updates as work continues. Thank you for your patience.

Identified: The Bulletin Link Overview section in the Bulletin Details Report is still under maintenance. Our teams are actively working to restore full functionality.

We will continue to provide updates as the investigation progresses and recovery actions are implemented. Thank you for your patience.

Identified: Our engineering teams have resolved the recent performance issues and intermittent errors on the Communications Cloud platform, and the environment is now stable. We will continue to monitor it closely. The Bulletin Link Overview section in the Bulletin Details Report is still under maintenance. Our teams are actively working to restore full functionality. We will continue to provide updates as the investigation progresses and recovery actions are implemented. Thank you for your patience.

Identified: Subscriber uploads to topics may be impacted by the ongoing issues. We recommend delaying uploads until the issues are fully resolved.

Identified: We are continuing to work on a fix for this issue.

Identified: We are currently experiencing intermittent performance issues within Communications Cloud that may impact access to the Admin interface and the timely sending of scheduled bulletins. If you need to send a scheduled bulletin immediately, you may select the bulletin from the Scheduled tab, update it, and send it manually. Our engineering teams have identified the underlying cause and are actively working to restore full performance. Resolving this is our highest priority, and we will continue to provide updates until the service is fully stabilized.

Identified: We are continuing our restoration work and have observed that some areas of the Communications Cloud may be responding more slowly than expected. Our teams are actively optimizing performance, and service stability is improving. Further updates will follow as work progresses.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are currently investigating an issue where the tracking data (opens and clicks) not showing in reports that is affecting Communications Cloud functionality (US Region).

Our engineering teams are actively working to identify the root cause and restore normal job execution as quickly as possible. We will continue to provide updates as the investigation progresses and recovery actions are implemented. Thank you for your patience.

Product: govDelivery Communications Cloud

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Identified: Our engineering teams continue to work on restoring the Bulletin Link Overview section in the Bulletin Details Report. The feature remains under maintenance while recovery efforts progress. We will share further updates as work continues. Thank you for your patience.

Identified: The Bulletin Link Overview section in the Bulletin Details Report is still under maintenance. Our teams are actively working to restore full functionality.

We will continue to provide updates as the investigation progresses and recovery actions are implemented. Thank you for your patience.

Identified: Our engineering teams have resolved the recent performance issues and intermittent errors on the Communications Cloud platform, and the environment is now stable. We will continue to monitor it closely. The Bulletin Link Overview section in the Bulletin Details Report is still under maintenance. Our teams are actively working to restore full functionality. We will continue to provide updates as the investigation progresses and recovery actions are implemented. Thank you for your patience.

Identified: Subscriber uploads to topics may be impacted by the ongoing issues. We recommend delaying uploads until the issues are fully resolved.

Identified: We are continuing to work on a fix for this issue.

Identified: We are currently experiencing intermittent performance issues within Communications Cloud that may impact access to the Admin interface and the timely sending of scheduled bulletins. If you need to send a scheduled bulletin immediately, you may select the bulletin from the Scheduled tab, update it, and send it manually. Our engineering teams have identified the underlying cause and are actively working to restore full performance. Resolving this is our highest priority, and we will continue to provide updates until the service is fully stabilized.

Identified: We are continuing our restoration work and have observed that some areas of the Communications Cloud may be responding more slowly than expected. Our teams are actively optimizing performance, and service stability is improving. Further updates will follow as work progresses.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are currently investigating an issue where the tracking data (opens and clicks) not showing in reports that is affecting Communications Cloud functionality (US Region).

Our engineering teams are actively working to identify the root cause and restore normal job execution as quickly as possible. We will continue to provide updates as the investigation progresses and recovery actions are implemented. Thank you for your patience.

Product: govDelivery Communications Cloud

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Granicus Engineering teams are currently investigating an issue with EngagementHQ Canada sites. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery EngagementHQ

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Resolved: Granicus Engineering teams have identified and resolved the issue impacting govMeetings Live Video. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Investigating: Granicus Engineering teams are currently investigating an issue impacting govMeetings Live Video. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings Live Video

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Resolved: This incident has been resolved.

Monitoring: Granicus Engineering teams have identified and resolved the issue impacting govMeetings OneMeeting. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Identified: Our teams, along with our cloud vendors, have identified a likely solution and are in the process of applying a fix. We will share additional updates as soon as possible.

Identified: We have identified a potential issue and are working to find and implement a solution. Our teams are treating this as a priority and will provide further updates as soon as possible.

Investigating: Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings OneMeeting PrimeGov

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Resolved: This incident has been resolved.

Investigating: Granicus Engineering teams are currently investigating an issue impacting govService GovQA. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService GovQA

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support