Granicus System Status
Real-time updates of Granicus System issues and outages
Granicus System status is Operational
Targeted Messaging Service (TMS)
Live Video
Peak
iLegislate
OneMeeting PrimeGov
Vision CMS
govService U.K.
Active Incidents
· Intercom support will be discontinued on July 1, 2025. · Starting that date, all support requests should be submitted through the Granicus Support Portal.
· You’ll be able to log in, submit cases, track their status, and access a growing self-service knowledge base—all in one place. We'll be sending more information in the upcoming weeks to help you get set up on the new portal, including login details and a walkthrough of how to use it. To help you get started, visit our Support Portal Guide with step-by-step instructions on how to access and use your new platform.
If you have any questions in the meantime, feel free to reach out to your Customer Success Consultant or write to us at [email protected] —we're here to help ensure a smooth transition.
We’re excited to bring you an even better support experience through the Granicus Support Portal.
Thank you,
Granicus Support Team
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService UK
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService UK
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService UK
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus Engineering teams are investigating an issue impacting the delivery of SMS messages in the govDelivery Communications Cloud. Our teams are working on this issue as a priority, and further updates will be provided as soon as possible. Product: govDelivery - Communications Cloud
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Recently Resolved Incidents
Granicus Engineering teams are currently investigating post release issue related to 503 error and intermittent outage. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: GOVSUITE - govMeetings (Peak Minutes, Legislate, LiveManager- Web)
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus Engineering teams are currently investigating an issue impacting govService OneView Core. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService OneView Core
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService UK
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings OneMeeting PrimeGov
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Granicus Engineering teams have identified an issue impacting site performance for Granicus GovMeetings OneMeeting Product, and you may notice intermittent slowness issue.
Our team has made updates to the OneMeeting service to resolve the issue and are actively monitoring the situation.
Product: govMeetings OneMeeting
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you for your patience as we work through this!
Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings OneMeeting PrimeGov
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings OneMeeting PrimeGov
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
May 5, 2025 6:14PM -04 [Monitoring] Our Engineers are continuing to investigate and monitor the issue, you may encounter degraded email serivce performance. Thanks for your continued patience.
April 30, 2025 5:12PM -04 [Monitoring] We have identified an issue causing errors when sending emails. Our team has made updates to the OneMeeting email service to resolve the issue and are actively monitoring the situation.
We apologize for any inconvenience this may have caused.
Thank you for your patience as we work through this.
Granicus Engineering teams are currently investigating an issue impacting govService OneView Core. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService OneView Core
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus System Outage Survival Guide
Granicus System Components
Granicus System govDelivery - Communications
Communications Cloud
Communications Cloud - Stage
Targeted Messaging Service (TMS)
Granicus Engineering teams are investigating an issue impacting the delivery of SMS messages in the govDelivery Communications Cloud. Our teams are working on this issue as a priority, and further updates will be provided as soon as possible. Product: govDelivery - Communications Cloud
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Targeted Messaging Service (TMS) - Stage
Granicus System govDelivery - EngagementHQ
EHQ - Australia
EHQ - Canada
EHQ - Europe
EHQ - UK
EHQ - US
Granicus System govMeetings - Live Video, Legislative and Agenda
MediaManager
Live Video
Granicus Engineering teams are currently investigating post release issue related to 503 error and intermittent outage. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: GOVSUITE - govMeetings (Peak Minutes, Legislate, LiveManager- Web)
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Archive Video
Legistar
ClearCast
Peak
Granicus Engineering teams are currently investigating post release issue related to 503 error and intermittent outage. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: GOVSUITE - govMeetings (Peak Minutes, Legislate, LiveManager- Web)
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
InSite
Boards & Commissions
govAccess Civica CMS
iLegislate
Granicus Engineering teams are currently investigating post release issue related to 503 error and intermittent outage. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: GOVSUITE - govMeetings (Peak Minutes, Legislate, LiveManager- Web)
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
SpeakUp
IQM2
eComment
Novus Agenda/Video
OneMeeting PrimeGov
May 5, 2025 6:14PM -04 [Monitoring] Our Engineers are continuing to investigate and monitor the issue, you may encounter degraded email serivce performance. Thanks for your continued patience.
April 30, 2025 5:12PM -04 [Monitoring] We have identified an issue causing errors when sending emails. Our team has made updates to the OneMeeting email service to resolve the issue and are actively monitoring the situation.
We apologize for any inconvenience this may have caused.
Thank you for your patience as we work through this.
Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings OneMeeting PrimeGov
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings OneMeeting PrimeGov
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Granicus Engineering teams have identified an issue impacting site performance for Granicus GovMeetings OneMeeting Product, and you may notice intermittent slowness issue.
Our team has made updates to the OneMeeting service to resolve the issue and are actively monitoring the situation.
Product: govMeetings OneMeeting
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you for your patience as we work through this!
Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings OneMeeting PrimeGov
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Granicus System govAccess - Website and Content
Vision CMS
· Intercom support will be discontinued on July 1, 2025. · Starting that date, all support requests should be submitted through the Granicus Support Portal.
· You’ll be able to log in, submit cases, track their status, and access a growing self-service knowledge base—all in one place. We'll be sending more information in the upcoming weeks to help you get set up on the new portal, including login details and a walkthrough of how to use it. To help you get started, visit our Support Portal Guide with step-by-step instructions on how to access and use your new platform.
If you have any questions in the meantime, feel free to reach out to your Customer Success Consultant or write to us at [email protected] —we're here to help ensure a smooth transition.
We’re excited to bring you an even better support experience through the Granicus Support Portal.
Thank you,
Granicus Support Team
OpenCities
Granicus System govRecords - Records Management
ROAM
Granicus System govService
govService U.K.
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService UK
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService UK
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService UK
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService UK
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
govService U.S.
Host Compliance
OneView Core
Granicus Engineering teams are currently investigating an issue impacting govService OneView Core. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService OneView Core
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus Engineering teams are currently investigating an issue impacting govService OneView Core. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService OneView Core
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
