Granicus System Status
Real-time updates of Granicus System issues and outages
Granicus System status is Under Maintenance
Communications Cloud
Targeted Messaging Service (TMS)
Granicus System govDelivery - EngagementHQ
EHQ - Australia
EHQ - Canada
EHQ - Europe
EHQ - UK
Active Incidents
We are currently experiencing interruptions affecting Simpleview DAM (Barberstock) and are diligently working towards a solution. There is no action needed from you at this time, but please check back to this page for updates as we resolve this issue. We apologize for the inconvenience and thank you for your patience.
· Intercom support will be discontinued on July 1, 2025. · Starting that date, all support requests should be submitted through the Granicus Support Portal.
· You’ll be able to log in, submit cases, track their status, and access a growing self-service knowledge base—all in one place. We'll be sending more information in the upcoming weeks to help you get set up on the new portal, including login details and a walkthrough of how to use it. To help you get started, visit our Support Portal Guide with step-by-step instructions on how to access and use your new platform.
If you have any questions in the meantime, feel free to reach out to your Customer Success Consultant or write to us at [email protected] —we're here to help ensure a smooth transition.
We’re excited to bring you an even better support experience through the Granicus Support Portal.
Thank you,
Granicus Support Team
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService UK
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService UK
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService UK
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus Engineering teams are investigating an issue impacting the delivery of SMS messages in the govDelivery Communications Cloud. Our teams are working on this issue as a priority, and further updates will be provided as soon as possible. Product: govDelivery - Communications Cloud
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Recently Resolved Incidents
Granicus Engineering teams are currently investigating an issue impacting integrations between govDelivery Communications Cloud and govMeetings / govAccess. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: Integrations - govDelivery, govAccess, govMeetings
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus Engineering teams are currently investigating an issue impacting govService OneView Dynamics. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService OneView Dynamics
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus Engineering teams are currently investigating an issue impacting govDelivery EngagementHQ. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govDelivery EngagementHQ
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus Engineering teams have identified & restoring the issue impacting a subset of govDelivery EngagementHQ customers. Our teams are working closely with the impacted customers on this issue as priority and further updates will be provided as soon as possible.
Product: govDelivery EngagementHQ
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support Naem Sheikh
Current status -- Identified & Restoring
Granicus System Outage Survival Guide
Granicus System Components
Granicus System govDelivery - Communications
Communications Cloud
Granicus Engineering teams are currently investigating an issue impacting integrations between govDelivery Communications Cloud and govMeetings / govAccess. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: Integrations - govDelivery, govAccess, govMeetings
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Communications Cloud - Stage
Targeted Messaging Service (TMS)
Granicus Engineering teams are investigating an issue impacting the delivery of SMS messages in the govDelivery Communications Cloud. Our teams are working on this issue as a priority, and further updates will be provided as soon as possible. Product: govDelivery - Communications Cloud
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Targeted Messaging Service (TMS) - Stage
Granicus System govDelivery - EngagementHQ
EHQ - Australia
Granicus Engineering teams are currently investigating an issue impacting govDelivery EngagementHQ. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govDelivery EngagementHQ
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus Engineering teams have identified & restoring the issue impacting a subset of govDelivery EngagementHQ customers. Our teams are working closely with the impacted customers on this issue as priority and further updates will be provided as soon as possible.
Product: govDelivery EngagementHQ
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support Naem Sheikh
Current status -- Identified & Restoring
EHQ - Canada
Granicus Engineering teams are currently investigating an issue impacting govDelivery EngagementHQ. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govDelivery EngagementHQ
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
EHQ - Europe
Granicus Engineering teams are currently investigating an issue impacting govDelivery EngagementHQ. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govDelivery EngagementHQ
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
EHQ - UK
Granicus Engineering teams are currently investigating an issue impacting govDelivery EngagementHQ. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govDelivery EngagementHQ
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
EHQ - US
Granicus Engineering teams are currently investigating an issue impacting govDelivery EngagementHQ. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govDelivery EngagementHQ
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus System govMeetings - Live Video, Legislative and Agenda
MediaManager
Live Video
Archive Video
ClearCast
Legistar
Peak
InSite
govAccess Civica CMS
Boards & Commissions
iLegislate
SpeakUp
eComment
IQM2
Novus Agenda/Video
OneMeeting PrimeGov
Granicus System govAccess - Website and Content
Vision CMS
· Intercom support will be discontinued on July 1, 2025. · Starting that date, all support requests should be submitted through the Granicus Support Portal.
· You’ll be able to log in, submit cases, track their status, and access a growing self-service knowledge base—all in one place. We'll be sending more information in the upcoming weeks to help you get set up on the new portal, including login details and a walkthrough of how to use it. To help you get started, visit our Support Portal Guide with step-by-step instructions on how to access and use your new platform.
If you have any questions in the meantime, feel free to reach out to your Customer Success Consultant or write to us at [email protected] —we're here to help ensure a smooth transition.
We’re excited to bring you an even better support experience through the Granicus Support Portal.
Thank you,
Granicus Support Team
OpenCities
Granicus System govRecords - Records Management
ROAM
Granicus System govService
govService U.K.
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService UK
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService UK
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService UK
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
govService U.S.
Host Compliance
OneView Core
Granicus System EHQ Australia
OneView Dynamics
Granicus Engineering teams are currently investigating an issue impacting govService OneView Dynamics. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govService OneView Dynamics
Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you, Granicus Customer Support
SIMA
API
SmartGov
Bluehaven
Reporting
SmartGov - Reports
GovQA
Participant
Granicus System EHQ Canada
Amanda
Granicus System Simpleview Products
API
Bluehaven
CRM
Reporting
CRM Apex
CMS
Participant
Granicus System EHQ UK
Act-On
Book › Direct
API
CRM Extranet
Bluehaven
Reporting
Cvent
DAM
We are currently experiencing interruptions affecting Simpleview DAM (Barberstock) and are diligently working towards a solution. There is no action needed from you at this time, but please check back to this page for updates as we resolve this issue. We apologize for the inconvenience and thank you for your patience.
