Granicus System Status

Granicus System Status

Real-time updates of Granicus System issues and outages

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Jump to:IncidentsOutage GuideAlternativesGranicus System siteStatus page

Granicus System status is Operational

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IQM2
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OneMeeting PrimeGov
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SmartGov
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CMS
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Active Incidents

Important Notice: Granicus OneMeeting Helo Encoder Certificate Renewal Process
Started 22 Jan 2026 02:22:20 (19 hours ago), still ongoing
Incident without Impact
Monitoring
OneMeeting PrimeGov

If you utilize OneMeeting video and the Helo/Helo+ Encoder, please contact Granicus Support as soon as possible for full details to renew your Helo Encoder Certificate.

Please note your current certificate will expire on Thursday the 22nd of January 2026. Other encoder models are not impacted, and do not require your attention.

See all updates

Recently Resolved Incidents

Granicus Issue Notification: govService SmartGov
Started 22 Jan 2026 14:25:00 (7 hours ago), resolved 22 Jan 2026 15:19:32 (6 hours ago)
Major Incident
Resolved
SmartGov

Granicus Engineering teams are currently investigating an issue impacting govService SmartGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService SmartGov Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

See all updates
Granicus Issue Notification: govMeetings IQM2
Started 21 Jan 2026 13:36:10 (1 day ago), resolved 22 Jan 2026 00:32:15 (21 hours ago)
Major Incident
Resolved
IQM2

Granicus Engineering teams are currently investigating an issue impacting govMeetings IQM2. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings IQM2

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

See all updates
SimpleView CMS Websites
Started 16 Jan 2026 05:48:49 (7 days ago), resolved 16 Jan 2026 07:52:33 (7 days ago)
Major Incident
Resolved
CMS

We are currently experiencing an issue with Simpleview CMS websites where some clients are unable to submit forms. Our teams are actively investigating and working to restore full functionality as quickly as possible.

See all updates
Simpleview CMS sites unavailable
Started 15 Jan 2026 21:44:26 (7 days ago), resolved 15 Jan 2026 23:06:54 (7 days ago)
Minor Incident
Resolved
CMS

We are aware of an active incident and investigating now.

See all updates

Granicus System Outage Survival Guide

A step-by-step guide to help you survive a Granicus System outage
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    Granicus System Components

    Granicus System Status

    Granicus System

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    Granicus System govDelivery - Communications

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    Communications Cloud
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    Communications Cloud - Stage
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    Targeted Messaging Service (TMS)
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    Targeted Messaging Service (TMS) - Stage
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    Granicus System govDelivery - EngagementHQ

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    EHQ - Australia
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    EHQ - Canada
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    EHQ - Europe
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    EHQ - UK
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    EHQ - US
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    Granicus System govMeetings - Live Video, Legislative and Agenda

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    MediaManager
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    Live Video
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    Archive Video
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    Legistar
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    ClearCast
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    Peak
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    InSite
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    Boards & Commissions
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    govAccess Civica CMS
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    iLegislate
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    SpeakUp
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    eComment
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    IQM2
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    Granicus Issue Notification: govMeetings IQM2
    Started 21 Jan 2026 13:36:10 (1 day ago), resolved 22 Jan 2026 00:32:15 (21 hours ago)
    Major Incident
    Resolved
    IQM2

    Granicus Engineering teams are currently investigating an issue impacting govMeetings IQM2. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

    Product: govMeetings IQM2

    Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

    See all updates
    Novus Agenda/Video
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    OneMeeting PrimeGov
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    Important Notice: Granicus OneMeeting Helo Encoder Certificate Renewal Process
    Started 22 Jan 2026 02:22:20 (19 hours ago), still ongoing
    Incident without Impact
    Monitoring
    OneMeeting PrimeGov

    If you utilize OneMeeting video and the Helo/Helo+ Encoder, please contact Granicus Support as soon as possible for full details to renew your Helo Encoder Certificate.

    Please note your current certificate will expire on Thursday the 22nd of January 2026. Other encoder models are not impacted, and do not require your attention.

    See all updates

    Granicus System govAccess - Website and Content

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    Vision CMS
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    OpenCities
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    Granicus System govRecords - Records Management

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    ROAM
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    Granicus System govService

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    govService U.K.
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    govService U.S.
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    Host Compliance
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    OneView Core
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    OneView Dynamics
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    Granicus System EHQ Australia

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    API
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    SIMA
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    Bluehaven
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    SmartGov
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    Granicus Issue Notification: govService SmartGov
    Started 22 Jan 2026 14:25:00 (7 hours ago), resolved 22 Jan 2026 15:19:32 (6 hours ago)
    Major Incident
    Resolved
    SmartGov

    Granicus Engineering teams are currently investigating an issue impacting govService SmartGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

    Product: govService SmartGov Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

    Thank you, Granicus Customer Support

    See all updates
    SmartGov - Reports
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    Reporting
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    Participant
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    GovQA
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    Amanda
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    Granicus System EHQ Canada

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    OpenForms
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    API
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    Bluehaven
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    Granicus System Simpleview Products

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    Reporting
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    CRM
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    CRM Apex
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    Participant
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    CMS
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    Simpleview CMS sites unavailable
    Started 15 Jan 2026 21:44:26 (7 days ago), resolved 15 Jan 2026 23:06:54 (7 days ago)
    Minor Incident
    Resolved
    CMS

    We are aware of an active incident and investigating now.

    See all updates
    SimpleView CMS Websites
    Started 16 Jan 2026 05:48:49 (7 days ago), resolved 16 Jan 2026 07:52:33 (7 days ago)
    Major Incident
    Resolved
    CMS

    We are currently experiencing an issue with Simpleview CMS websites where some clients are unable to submit forms. Our teams are actively investigating and working to restore full functionality as quickly as possible.

    See all updates

    Granicus System EHQ UK

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    Act-On
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    API
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    Book › Direct
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    Bluehaven
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    CRM Extranet
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    Reporting
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    Cvent
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    Participant
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    DAM
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    Granicus System EHQ US

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    Data Engine
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    API
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    Bluehaven
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    Destination Dashboards
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    Reporting
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    Destination Travel Network (DTN)
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    Participant
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    Eventsforce
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    FuturePace
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    Granicus System EHQ Europe

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    API
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    MINT+
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    Bluehaven
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    SendSites
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    Reporting
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    Granicus System Government Experience Agent

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    Participant
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