Granicus System Status

Resolved: The issue impacting govMeetings Media Manager and Peak has been resolved. Our engineering teams have monitored the platform and have confirmed stability across all affected products.

Investigating: We are continuing to investigate this issue.

Investigating: Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager & Peak. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings MediaManager & Peak

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Resolved: The live feed playback issue affecting Chrome-based browsers has been resolved; all services are fully operational, and we apologize for any inconvenience caused.

Thank you for your patience and partnership. Granicus Support Team

Identified: We have identified a solution for the live video playback issue affecting some viewers using Chrome and other Chromium-based browsers. Testing has been successful, and we are preparing a maintenance window on Saturday to deploy the update. Customers may continue to experience intermittent live-stream playback issues until the update has been implemented.

Identified: Our engineering teams have made progress toward restoring live stream playback functionality in Google Chrome and Microsoft Edge and are currently validating corrective changes prior to deployment. At this time, testing remains in progress to confirm the effectiveness and stability of the solution. Once validation is complete, we will share deployment details and an expected timeline for full service restoration. The issue continues to affect live stream playback for some users accessing Swagit through Chrome and Edge browsers. As a temporary workaround, Mozilla Firefox and Apple Safari remain available and fully supported for live viewing. Recorded meetings and on-demand content continue to operate normally and are not impacted by this issue. We understand that reliable access to live meetings is important to your organization and community. Our teams remain actively engaged in resolving this issue and are carefully validating the solution to ensure a stable and lasting resolution. We sincerely appreciate your patience and understanding while this work continues, and we will provide another update as soon as additional information becomes available.

Identified: Our teams continue to work on a resolution and have identified an issue with Swagit live streams related to how different video stream formats are processed in our environment. We are implementing updates to optimize our platform's ability to reliably handle multiple video formats and improve playback consistency. We appreciate your patience and understanding as we work toward a full resolution.

Investigating: We are aware of an issue affecting some customers who may be unable to view Swagit live streams when using Google Chrome or Microsoft Edge. As a temporary workaround, affected users can access live streams using an alternate web browser while our team investigates the issue. This issue only impacts live stream viewing and does not affect recorded content or playback of previously recorded meetings. Our team is actively working to identify the cause and restore full functionality as quickly as possible. We apologize for the inconvenience and appreciate your patience and understanding.

Investigating: We are currently investigating an issue affecting the Swagit live feed. Our team is actively working to identify the cause and will provide updates as they become available.

Resolved: The issue impacting govMeetings Live Video has been fully resolved. Services have been stable since recovery and no further impact has been observed. Our engineering teams have confirmed stability across all affected streaming endpoints.

We apologize for any inconvenience and thank you for your patience.

Monitoring: govMeetings Live Video services have recovered and are functioning normally. Our engineering teams are continuing to monitor to ensure stability. We will provide a final update shortly to confirm full resolution.

Investigating: Granicus Engineering teams are currently investigating an issue impacting govMeetings Live Video. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings Live Video

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Monitoring: We have implemented mitigation measures to address the issue impacting the Swagit Admin Portal, Broadcast page, and access to video archives. Service stability has improved, and we are observing recovery across the affected services. Our teams are continuing to closely monitor the environment and validate full functionality. Users may experience intermittent issues while monitoring continues. We will provide additional updates as needed and appreciate your patience throughout this incident.

Identified: We continue to investigate an issue impacting the Swagit Admin Portal, Broadcast page, and access to video archives. Users may experience intermittent 504 Gateway Timeout errors and delays when accessing these services. Our engineering and infrastructure teams have identified service instability within components supporting the platform and are actively implementing mitigation measures to improve performance and restore full functionality. Investigation into the underlying cause remains ongoing. We will continue to provide updates as more information becomes available. Thank you for your patience while we work to resolve this issue.

Investigating: We are currently investigating an issue impacting the Swagit Admin Portal, Broadcast page, and access to some video archives. Users may experience intermittent errors, including 504 Gateway Timeout messages, when accessing these services. Our engineering teams are actively investigating the issue and working to identify the root cause. We will provide additional updates as more information becomes available. We apologize for the disruption and appreciate your patience while we work to restore full service.

Resolved: The issue impacting govMeetings Media Manager and Peak has been resolved. Our engineering teams have monitored the platform and have confirmed stability across all affected products.

Investigating: We are continuing to investigate this issue.

Investigating: Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager & Peak. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings MediaManager & Peak

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Resolved: Granicus Engineering has resolved the issue impacting a subset of govAccess OpenCities US sites. Services have remained stable during the monitoring period, and all impacted sites are now accessible and operating normally. Our teams will continue to review the incident and perform a full root cause analysis. We sincerely apologize for the disruption and appreciate your patience while we worked to restore service.

Monitoring: A fix has been implemented for the issue impacting a subset of govAccess OpenCities US sites. We are seeing positive results and stability has returned to the affected services. Sites should now be accessible as expected. Our teams will continue to monitor to ensure sustained stability. We sincerely apologize for the disruption and any inconvenience caused. A final update will be provided once monitoring is complete.

Identified: Granicus Engineering teams have identified the root cause of the issue impacting a subset of govAccess OpenCities US sites. Restoration is currently in progress and services are expected to return to normal shortly. We appreciate your patience and apologize for any inconvenience.

Investigating: Granicus Engineering teams continue to actively investigate this issue impacting a subset of govAccess OpenCities US sites. The issue is not affecting all sites across the platform. We apologize for any inconvenience and will provide further updates as more information becomes available.

Investigating: Granicus Engineering teams are currently investigating an issue impacting govAccess OpenCities. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govAccess OpenCities

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Resolved: Granicus Engineering teams have identified and resolved the issue impacting govService GovQA. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Investigating: Granicus Engineering teams are currently investigating an issue impacting govService GovQA. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService GovQA

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Resolved: Granicus Engineering teams have identified and resolved the issue impacting govService GovQA. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Investigating: Granicus Engineering teams are currently investigating an issue impacting govService GovQA. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService GovQA

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Resolved: The fix for the Redaction Annotations Not Loading issue has been successfully deployed. All affected functionality has been fully restored. We sincerely apologise for any disruption this may have caused and appreciate your patience and understanding throughout the resolution process.

Thank you for your continued partnership.

Identified: We have identified the issue affecting GovQA redaction annotations. Some customers may be unable to load previously saved redaction annotations, which may impact document review and redaction workflows. A maintenance window has been scheduled tonight to implement corrective updates and restore normal functionality. Please refer to the scheduled maintenance notice for additional details. We will continue to provide updates as progress is made.

Investigating: We are aware of an issue affecting document redaction annotations. Some customers may be unable to load previously saved redaction annotations, which may impact document review and redaction workflows. Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We will continue to provide updates as additional information becomes available.

Resolved: All affected Simpleview CRM sites have been restored to full service. Our engineering teams will continue to monitor for stability. We sincerely apologize for any inconvenience caused and appreciate your patience during this incident.

Monitoring: Mitigation efforts continue and the majority of affected Simpleview CRM sites have been restored to normal operation. Our engineering teams are actively monitoring stability across the platform and continue working to bring the remaining affected sites back to full service. We will provide a further update once full recovery is confirmed.

Identified: Engineering teams have identified the cause of the issue impacting a subset of Simpleview CRM sites. Mitigation actions are currently being implemented and teams are actively monitoring recovery. We will continue to provide updates as service restoration progresse

Investigating: Granicus engineering teams are investigating an issue that affects a subset of Simpleview CRM sites. Our teams are engaged and working to identify the underlying cause and restore full service stability. We appreciate your patience and will provide further updates as additional information becomes available.

Resolved: The issue affecting CRM-to-Act-On synchronization has been resolved. Engineering identified and corrected the underlying cause, and synchronization services have been restored. Customers should now be able to successfully perform both scheduled and manual synchronizations between CRM and Act-On. Our teams have completed validation testing and continue to closely monitor the environment to ensure ongoing stability. We sincerely apologize for the disruption and inconvenience this issue may have caused. Thank you for your patience while our teams worked to restore service.

Investigating: Our engineering teams continue to actively investigate the Act-On synchronization issue and are working through multiple lines of investigation to isolate and resolve the problem.

We apologize for the continued inconvenience and understand the impact this has on your marketing operations. Restoring normal synchronization remains our top priority.

We will provide another update as soon as we have more information. Thank you for your patience.

Investigating: Granicus Engineering team is currently investigating an issue impacting the Act-On integration within the CRM platform. Customers using Act-On may experience failures with both scheduled and manual synchronisation of contact data between CRM and Act-On.

Subscribers who were opted out in Act-On will remain opted out and will not receive emails. However, subscriber record changes may not be reflected due to outdated contact lists. Recent contact additions, updates, preference changes, or removals may not appear in Act-On until the issue is resolved. Existing contact data and previously synchronised information remain intact, and there is currently no indication of data loss.

Our engineering teams are actively investigating the issue and working to restore normal synchronisation functionality as quickly as possible. We will provide further updates as more information becomes available.