Granicus System Status

Monitoring: The platform continues to operate normally with no impact to new submissions. Our Technical Support Team is continuing to contact all impacted customers with specific details and available recovery options. Our Engineering team has made significant progress on a solution. We sincerely apologise for the inconvenience caused and appreciate your continued patience as we work toward a complete resolution for all affected customers.

Monitoring: The platform continues to operate normally with no impact to new submissions.

Our Technical Support Team has begun contacting impacted customers directly with specific details of the affected integrations and available recovery options. If you have been impacted, you will receive communication from our team.

We understand the disruption this has caused and sincerely apologies for the inconvenience. We appreciate your continued patience as we work toward a complete resolution for all affected customers.

Monitoring: The platform continues to operate normally with no impact to new submissions. Our Technical Support Team has begun contacting impacted customers directly with specific details of the affected integrations and available recovery options. If you have been impacted, you will receive communication from our team. We understand the disruption this has caused and sincerely apologise for the inconvenience. We appreciate your continued patience as we work toward a complete resolution for all affected customers.

Monitoring: The platform remains stable and fully operational for all new submissions. Integrations running on the submission and creation stages of processes submitted between approximately 4:00 AM and 2:00 PM BST on 10th June may not have completed their downstream execution as expected. Granicus engineering team is finalising the detailed per-customer impact assessment and expects to have this completed today. Our Technical Support Team will begin contacting impacted customers directly today with specific details of the affected submissions and available recovery options. We sincerely apologise for the inconvenience caused and appreciate your continued patience.

Monitoring: Our engineering team has identified the root cause and successfully contained the issue. As of now, all new submissions are processing correctly, and the platform is stable and fully functional.

Our ongoing analysis indicates that some submissions created prior to the fix may not have completed their downstream integrations as expected. These impacted submissions are currently being assessed in detail and our Technical Support Team will contact any impacted customers tomorrow to assist with recovery of any missing integrations.

We sincerely apologise for the inconvenience caused and appreciate your patience and understanding as we work toward a complete resolution for impacted customers.

Identified: Granicus Engineering team has identified the root cause of the integration failures and has successfully contained the issue. New submissions are now processing as expected, and the platform is stable and fully operational. Our teams are continuing to review the previously impacted integrations and submissions to assess their status and determine appropriate recovery actions. We will provide further updates as this work progresses. We sincerely apologize for any inconvenience this incident may have caused and appreciate your patience and understanding.

Identified: Following the earlier mitigation, we have identified additional issues impacting some integrations. The Granicus Engineering team is actively investigating these findings and working on further corrective actions to restore full service. We will provide an update shortly. We apologise for the continued disruption and appreciate your patience.

Monitoring: 12:20 GMT The Granicus Engineering team has identified and implemented corrective actions to mitigate the cause of the issue.

Support teams are actively engaged to resolve the integrations that had already failed to achieve full service recovery. We will share the next update shortly. We apologize for the inconvenience and appreciate your patience and cooperation.

Investigating: We are continuing to investigate this issue.

Investigating: 11:30 GMT The Granicus Engineering team is investigating issues with Database & Email Integrations on Firmstep UK. Support teams are actively engaged on this incident.

We will share the next update shortly. We apologise for the inconvenience and appreciate your patience and cooperation.

Resolved: Granicus Engineering teams have identified and resolved the issue impacting govService OneView Dynamics. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Resolved: Granicus Engineering teams have identified and resolved the issue impacting govService OneView Dynamics. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Investigating: Granicus Engineering teams are currently investigating an issue impacting govService OneView Dynamics. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService OneView Dynamics

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Investigating: Granicus Engineering teams are currently investigating an issue impacting govService OneView Dynamics. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService OneView Dynamics

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Resolved: This incident has been resolved.

Monitoring: The issue affecting Archive Video and Swagit services has been resolved. Granicus engineering team identified the cause, implemented a fix and restored services. We apologize for the inconvenience and thank you for your patience. If you continue to experience any issues, please contact our support team.

Identified: Granicus Engineering team has identified the issue impacting Archive Video and Swagit services and is actively working on implementing a fix. Our teams remain fully engaged in restoring services as quickly as possible. Additional updates will be provided as more information becomes available.

Investigating: Granicus Engineering team is currently investigating an issue impacting Archive Video and Swagit services. Customers may experience delays in video processing, uploads, or availability of meeting recordings and related video content.

Our teams are actively working to identify the root cause and restore normal service as quickly as possible. Further updates will be shared as they become available.

Investigating: Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService UK

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Investigating: Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService UK

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support