Granicus System Status

Resolved: This incident has been resolved.

Monitoring: Teams have implemented a fix and services have been restored. We are actively monitoring to ensure stability and full recovery. We apologize for the inconvenience and appreciate your patience.

Investigating: Granicus Engineering teams are currently investigating an issue impacting Indigov Websites - US House. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.

Product: Indigov Websites - US House

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Resolved: This incident has been resolved.

Monitoring: Granicus Engineering teams have implemented a fix and are continuing to monitor the environment to ensure stability. We appreciate your patience and understanding while we worked to resolve this issue. If you continue to experience any problems or have further questions, please contact Granicus Support.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Granicus Engineering teams are currently investigating an issue impacting govMeetings Insite. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings Insite

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Resolved: This incident has been resolved.

Monitoring: Our engineering team has identified the cause of the intermittent outages impacting multiple sites and has implemented mitigation measures. All sites are now fully operational. We sincerely apologize for the inconvenience caused and appreciate your patience. Our team will continue to monitor the environment closely and will keep you informed of any further updates if required.

Investigating: Granicus Engineering teams are currently investigating an issue impacting govMeetings Insite. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings Insite

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Resolved: This incident has been resolved.

Investigating: Granicus Engineering teams have restored SmartGov Job Processing (background services) functionality. We apologize for the disruption. The issue impacted background and automated operations, which are now working normally.

Investigating: Granicus Engineering teams are currently investigating an issue impacting govService SmartGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService SmartGov Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Investigating: Granicus Engineering teams are currently investigating an issue impacting govService SmartGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService SmartGov Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Resolved: This incident has been resolved.

Investigating: Our engineering team is working with high priority to resolve the performance and intermittent outage issues. We sincerely apologize for the inconvenience and appreciate your patience. We will provide the next update in approximately one hour as we make further progress.

Investigating: We are currently investigating an issue impacting EngagementHQ Canada. Our teams are actively working to identify the root cause and restore service as quickly as possible.

Resolved: The issue impacting Legistar data publishing to InSite has been mitigated and service has returned to normal performance. We apologize for the inconvenience this may have caused. Our teams will continue to monitor the platform to ensure ongoing stability.

Monitoring: We continue to observe improved stability across the govMeetings InSite platform following the corrective actions implemented by our Engineering teams. Performance for Legistar data syncing has shown sustained improvement, and customers should now be experiencing reduced latency and more consistent publishing behaviour. Our teams remain actively engaged and are closely monitoring the platform during peak load periods to ensure stability is maintained. We will continue to monitor and make further optimizations as needed to ensure full service reliability.

Monitoring: The Granicus Engineering team has implemented further corrective actions to mitigate the Sync latency issues in Insite. We continue to see signs of improvement, and a subset of customers should be experiencing improved performance in posting Legistar data to InSite. Support teams are actively engaged and monitoring the service stability. We will continue to monitor the platform till Monday US business hours for peak load window. We apologize for the inconvenience and appreciate your continued patience and cooperation.

Investigating: We are seeing early signs of improvement, and a subset of customers should be experiencing reduced delays in posting Legistar data to InSite. Our teams remain fully engaged and are working with the highest priority to restore full performance as quickly as possible.

Investigating: We continue to experience performance issues that are causing delays in posting Legistar data to InSite. Our teams are actively investigating and working to resolve this with the highest priority. We appreciate your patience and will provide further updates as progress is made.

Investigating: We continue to investigate the issue and are actively working to address performance impacts as they arise. Our teams remain engaged and are closely monitoring the situation while implementing mitigation steps. Further updates will be provided as more information becomes available.

Investigating: We are observing increased latency that may delay the posting of Legistar data into InSite. Our teams are actively investigating and working to resolve the issue. We are closely monitoring performance and will continue to provide updates as progress is made.

Monitoring: The Granicus Engineering team has identified and implemented corrective actions to mitigate the Sync latency issues in Insite. Support teams are actively engaged to test and implement further fixes to achieve full service stability. We will share the next update shortly. We apologize for the inconvenience and appreciate your patience and cooperation.

Investigating: Our technical teams are actively working on resolving the issue and stabilizing the service as a priority. We sincerely apologize for the inconvenience caused and will continue to provide regular updates on progress. Thank you for your continued patience as we work to resolve this matter.

Investigating: Our Engineers are continuing to investigate the issue, with a thorough review and analysis being conducted. We continue to treat this as a top priority and will provide an update as we progress to a resolution. Thank you for your continued patience as we work to resolve this matter.

Investigating: Our Engineers are continuing to investigate the issue and are treating this as a top priority. We will provide an update as we progress to a resolution. Thank you for your continued patience as we work to resolve this matter.

Monitoring: We have made a change in our environment to address delays impacting Insight publishing from Legistar. Early indicators show improved performance, and we are continuing to monitor to ensure full recovery and stability.

Investigating: Granicus Engineering teams are currently investigating an issue impacting govMeetings Insite. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings Insite

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Resolved: This incident has been resolved.

Investigating: Granicus Engineering teams are currently investigating an issue impacting govService US. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService US

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Resolved: Granicus Engineering teams have identified and resolved the issue impacting govService US. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Resolved: Granicus Engineering teams have identified and resolved the issue impacting govService US. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Investigating: Granicus Engineering teams are currently investigating an issue impacting govService US. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService US

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support