Granicus System Status

Identified: Granicus detected malicious activity targeted at the file upload functionality in the Granicus Vision Content Management System.

In accordance with our security protocol, that targeted functionality has been promptly disabled.

At this time, there is no evidence to suggest that customer information was accessed.

The public file upload functionality will be unavailable on all Vision websites until further notice, while the security and engineering teams work on it. The upload functionality for authenticated backend users is operational.

We will provide further updates as more information becomes available.

Resolved: The issue affecting SMS text message delivery within the Targeted Messaging Service (TMS) has been resolved. SMS-based multi-factor authentication (MFA) has been restored, and normal service has been confirmed. We apologize for any inconvenience caused and thank you for your patience.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A corrective action has been implemented, and we are monitoring the service to confirm the recovery of SMS-based multi-factor authentication (MFA). Email-based MFA remains available as a workaround where enabled. We will provide a further update once normal service has been validated.

Investigating: We continue to investigate and work toward restoring normal SMS delivery for the Targeted Messaging Service (TMS). SMS and phone-call multi-factor authentication (MFA) are currently impaired, which may prevent some users from completing login using those methods.

Workaround: Users who have email-based MFA enabled may use email to receive their verification code and complete authentication.

We apologize for the inconvenience and will provide further updates as progress is made.

Investigating: We are currently investigating an issue affecting SMS text message delivery within the Targeted Messaging Service (TMS). Impacted users may not receive SMS-based multi-factor authentication (MFA) verification codes and could be unable to complete login using the text message method. At this time, the issue appears limited to SMS/text delivery. Our engineering teams are actively investigating and working to restore normal SMS delivery as quickly as possible.

Resolved: This incident has been resolved.

Monitoring: Granicus Engineering has completed remediation for the issue affecting OneView map and location features. Following the remediation, performance has returned to expected levels and validation of the affected functionality has been successful. We will continue to monitor service performance. We apologize for the disruption and appreciate your patience while our teams worked to resolve the issue.

Identified: Granicus Engineering has identified a potential cause of the intermittent delays affecting OneView map and location features and is actively implementing remediation steps. While this work is underway, some customers may continue to experience slower-than-normal map loading, location selection, and related service-request functionality.

The team is actively validating performance as remediation progresses and will continue monitoring the affected functionality. We apologize for the ongoing impact and will provide a further update as soon as additional information is available.

Investigating: We continue to investigate intermittent delays affecting OneView map and location features. Granicus Engineering remains actively engaged and is working to restore normal performance. We apologize for the ongoing impact and will provide a further update as soon as we have more information.

Investigating: We are aware of an issue affecting map and location features in OneView for some customers. In some cases, maps may take longer than usual to load, or location selection and nearby-request views may respond slowly or not complete as expected. This can delay creating or viewing service requests that rely on the map. Granicus Engineering is actively investigating and working to restore normal performance as quickly as possible. We apologize for the inconvenience and will share a further update as soon as we have more information.

Resolved: This incident has been resolved.

Identified: All Vision sites are now back online.

Granicus detected malicious activity targeted at the file upload functionality in the Granicus Vision Content Management System.

In accordance with our security protocol, that targeted functionality has been promptly disabled.

At this time, there is no evidence to suggest that customer information was accessed.

The public file upload functionality will be unavailable on all Vision websites until further notice, while the security and engineering teams work on it. The upload functionality for authenticated backend users is operational.

Identified: A subset of Vision websites are experiencing an outage. As part of our investigation, we have disabled file upload functionality across all Vision websites. We will provide further updates as more information becomes available.

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Identified: Progress continues on the govAccess Vision availability issue. Additional corrective measures have been put in place, and our teams remain focused on restoring the affected sites as quickly and safely as possible. Impacted sites remain unavailable while this work is completed. We apologise for the disruption and appreciate your continued patience. We will share a further update as soon as we have more to report.

Identified: We continue to see some impact affecting Vision site availability. Some sites may experience intermittent flapping while we work through this. Fixes are being implemented, and we expect conditions to stabilize shortly. Service is not fully restored yet, as work continues. We apologise for the disruption and appreciate your patience.

Identified: Some govAccess Vision sites remain unavailable. Our engineering teams are actively working on a resolution and restoring service remains our top priority.

We apologise for the impact and thank you for your patience while we complete this work.

Identified: Granicus engineering teams have identified an issue affecting a subset of govAccess Vision sites. We are actively working to restore full service as quickly as possible. We apologise for any inconvenience this may cause and appreciate your patience. We will provide an update as soon as more information is available.

Resolved: This incident notification is being resolved. The issue is limited to a small number of customers, and Granicus Support is actively engaged with those affected to continue working with them directly. Any further updates will be communicated directly to the impacted customers.

Identified: We have identified that some SmartGov customers using the Laserfiche integration are experiencing permit submit and status-update issues related to Laserfiche template / metadata configuration. We are working directly with affected customers to validate and correct the configuration. We will provide further updates as progress is made.

Investigating: We continue to investigate an issue affecting some SmartGov customers using the Laserfiche integration. Our Product team is actively working to identify the cause and determine next steps. We will provide additional updates as information becomes available

Investigating: Granicus Engineering teams are currently investigating an issue impacting govService SmartGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService SmartGov Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Resolved: This incident has been resolved.

Monitoring: Thanks for your patience, a fix has been implemented to resolve the issue - Our teams will continue to monitor the situation as we progress to a resolved status.

Investigating: We are investigating intermittent processing delays affecting some Peak Agenda Management customers. Some jobs may remain queued longer than expected before processing. Our teams are actively investigating and monitoring the service. We will provide additional updates as more information becomes available.

Resolved: This incident has been resolved. We apologize for the inconvenience and thank you for your patience.

Investigating: We are investigating an issue affecting Vision Forms. Customers may experience difficulties publishing forms or accessing attachments. Our teams are actively working to identify and resolve the issue.

We apologize for the inconvenience and appreciate your patience. We will provide further updates as more information becomes available.

Investigating: Granicus Engineering teams are currently investigating an issue impacting govService SmartGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService SmartGov Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Resolved: Granicus engineering teams implemented a fix on the issue affecting a subset of govAccess Vision sites. All impacted sites are now accessible. We apologise for the ongoing inconvenience and appreciate your patience. We will provide a further update as soon as more information is available.

Identified: Granicus engineering teams continue to work on the issue affecting a subset of govAccess Vision sites. Progress is being made, and we are focused on restoring full service as quickly as possible. We apologise for the ongoing inconvenience and appreciate your patience. We will provide a further update as soon as more information is available.

Identified: Granicus engineering teams have identified an issue affecting a subset of govAccess Vision sites. We are actively working to restore full service as quickly as possible. We apologise for any inconvenience this may cause and appreciate your patience. We will provide an update as soon as more information is available.

Resolved: Communications Cloud UK bulletin delivery has been restored. We apologize for the inconvenience and thank you for your patience.

Investigating: Granicus Engineering is investigating an issue affecting Communications Cloud UK bulletin delivery. Some customers may experience delays sending bulletins. We apologize for the inconvenience and are actively working to restore normal service. We will provide updates as more information becomes available.