Granicus System Status

Resolved: We have resolved the issue affecting GovDelivery Targeted Message System (TMS) message processing. Engineering identified the cause of the message delivery delays and implemented corrective actions. Email, SMS, voice, and 2FA message processing have returned to normal operation, and all critical message queues have been successfully cleared. Teams have validated service functionality across affected channels and continue to monitor the platform to ensure ongoing stability.

We apologize for any inconvenience and appreciate your patience while we worked to restore service.

Identified: We identified the cause of the message delivery delays and implemented mitigation actions. Message processing has resumed and queues are recovering. Engineering teams are monitoring the environment to ensure services continue operating normally while remaining backlog messages are processed.

Investigating: We are investigating an issue causing delays in outbound email, SMS, and voice message delivery through GovDelivery TMS. Messages are processing slower than normal and may be delayed. Engineering teams are actively investigating and working to restore normal service.

Thank you, Granicus Customer Support

Investigating: Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Resolved: The issue impacting multiple govMeetings applications has been resolved. Granicus engineering teams identified and addressed the underlying cause, and services have now stabilised. We sincerely apologise for any inconvenience this disruption may have caused and appreciate your patience while we worked to resolve it. We will continue to monitor the platform closely to ensure ongoing stability.

Investigating: Granicus Engineering teams are currently investigating an issue impacting multiple govMeetings applications. Customers may experience intermittent issues logging in or performing actions across affected services. Our teams are actively working to identify the root cause and restore full functionality as a priority.

Investigating: Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Resolved: The issue impacting multiple govMeetings applications has been resolved. Granicus engineering teams identified and addressed the underlying cause, and services have now stabilised. We sincerely apologise for any inconvenience this disruption may have caused and appreciate your patience while we worked to resolve it. We will continue to monitor the platform closely to ensure ongoing stability.

Investigating: Granicus Engineering teams are currently investigating an issue impacting multiple govMeetings applications. Customers may experience intermittent issues logging in or performing actions across affected services. Our teams are actively working to identify the root cause and restore full functionality as a priority.

Investigating: Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Monitoring: This issue has been identified as originating from a recent update to Microsoft 365 Office Version 2606 and the update introduced a change that impacts the ability to open or edit legislative files through the Word integration feature. We are closely monitoring the software provider's progress under: https://learn.microsoft.com/en-us/answers/questions/5917867/after-installation-of-kb5094126-the-word-integrati and will communicate any updates as soon as they become available.

Monitoring: We understand the importance of this functionality to your day-to-day operations and are treating this matter with urgency. Our teams are actively monitoring developments, investigating possible workarounds, and working to minimize customer impact wherever possible. We will continue to share updates as additional information becomes available.

Thank you for your patience and understanding.

Identified: Word Integration Advisory for Legistar Users We would like to make customers aware of an issue affecting the Microsoft Word integration functionality used within Legistar. Our teams have identified that users running Microsoft 365 Office Version 2606 may experience issues when opening or editing legislative files through the Word integration feature. We are actively monitoring the situation and working with our Engineering and Technical Support teams to evaluate any available mitigation options while a permanent resolution is being developed. Additional information regarding the issue can be found here: https://learn.microsoft.com/en-us/answers/questions/2338779/after-installation-of-kb5094126-the-word-integrati Recommended Action for Users Who Have Not Updated to Version 2606 To help prevent potential disruption, we recommend pausing Microsoft Office updates until additional guidance becomes available. To pause Office updates: Open Microsoft Word. Select File > Account. Under Office Updates, select Update Options. Choose Disable Updates. Confirm the action if prompted. Note: Disabling updates will help prevent installation of Version 2606 until this issue has been resolved.

For Users Currently Experiencing the Issue If you are currently unable to open or edit legislative files through the Word integration feature, please contact Granicus Technical Support if you have not already done so. We are actively tracking reported cases and will continue to provide updates as new information becomes available.

Resolved: The issue impacting multiple govMeetings applications has been resolved. Granicus engineering teams identified and addressed the underlying cause, and services have now stabilised. We sincerely apologise for any inconvenience this disruption may have caused and appreciate your patience while we worked to resolve it. We will continue to monitor the platform closely to ensure ongoing stability.

Investigating: Granicus Engineering teams are currently investigating an issue impacting multiple govMeetings applications. Customers may experience intermittent issues logging in or performing actions across affected services. Our teams are actively working to identify the root cause and restore full functionality as a priority.

Investigating: Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Resolved: The issue impacting multiple govMeetings applications has been resolved. Granicus engineering teams identified and addressed the underlying cause, and services have now stabilised. We sincerely apologise for any inconvenience this disruption may have caused and appreciate your patience while we worked to resolve it. We will continue to monitor the platform closely to ensure ongoing stability.

Investigating: Granicus Engineering teams are currently investigating an issue impacting multiple govMeetings applications. Customers may experience intermittent issues logging in or performing actions across affected services. Our teams are actively working to identify the root cause and restore full functionality as a priority.

Investigating: Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Resolved: The issue impacting multiple govMeetings applications has been resolved. Granicus engineering teams identified and addressed the underlying cause, and services have now stabilised. We sincerely apologise for any inconvenience this disruption may have caused and appreciate your patience while we worked to resolve it. We will continue to monitor the platform closely to ensure ongoing stability.

Investigating: Granicus Engineering teams are currently investigating an issue impacting multiple govMeetings applications. Customers may experience intermittent issues logging in or performing actions across affected services. Our teams are actively working to identify the root cause and restore full functionality as a priority.

Investigating: Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Resolved: The issue impacting multiple govMeetings applications has been resolved. Granicus engineering teams identified and addressed the underlying cause, and services have now stabilised. We sincerely apologise for any inconvenience this disruption may have caused and appreciate your patience while we worked to resolve it. We will continue to monitor the platform closely to ensure ongoing stability.

Investigating: Granicus Engineering teams are currently investigating an issue impacting multiple govMeetings applications. Customers may experience intermittent issues logging in or performing actions across affected services. Our teams are actively working to identify the root cause and restore full functionality as a priority.

Investigating: Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Resolved: The issue impacting multiple govMeetings applications has been resolved. Granicus engineering teams identified and addressed the underlying cause, and services have now stabilised. We sincerely apologise for any inconvenience this disruption may have caused and appreciate your patience while we worked to resolve it. We will continue to monitor the platform closely to ensure ongoing stability.

Investigating: Granicus Engineering teams are currently investigating an issue impacting multiple govMeetings applications. Customers may experience intermittent issues logging in or performing actions across affected services. Our teams are actively working to identify the root cause and restore full functionality as a priority.

Investigating: Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Resolved: The issue impacting multiple govMeetings applications has been resolved. Granicus engineering teams identified and addressed the underlying cause, and services have now stabilised. We sincerely apologise for any inconvenience this disruption may have caused and appreciate your patience while we worked to resolve it. We will continue to monitor the platform closely to ensure ongoing stability.

Investigating: Granicus Engineering teams are currently investigating an issue impacting multiple govMeetings applications. Customers may experience intermittent issues logging in or performing actions across affected services. Our teams are actively working to identify the root cause and restore full functionality as a priority.

Investigating: Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings MediaManager

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Resolved: The platform continues to operate normally with no impact to new submissions. Recovery of affected integrations is actively underway. Our Engineering team has successfully completed and deployed the recovery solution, and processing for opted-in customers has commenced. Multiple customer environments have already been recovered. Going forward, our Technical Support Team will continue to work directly with each remaining impacted customer on a one-to-one basis to coordinate and complete their specific recovery. This will be our final update on this status page for this issue. All further communication will be handled directly with impacted customers through our Technical Support Team. We sincerely apologise for the duration and impact of this incident and thank you for your patience and cooperation throughout the recovery process.

Monitoring: The platform continues to operate normally with no impact to new submissions.

Our Engineering team has completed the recovery solution and has begun final validation. We expect to commence recovery for opted-in customers shortly.

Our Technical Support Team will continue to work directly with impacted customers to coordinate the recovery of their specific integrations. If you have not yet responded to our earlier communication regarding your recovery preference, please do so at your earliest convenience.

We sincerely apologise for the time this has taken and appreciate your continued patience as we work through the final stages of recovery.

Monitoring: The platform continues to operate normally with no impact to new submissions. Our Engineering team has completed development and is finalising testing of the recovery solution. We expect to begin executing recovery for customers who have opted in later this week. Our Technical Support Team will continue to work directly with impacted customers through to resolution. We sincerely apologise for the ongoing inconvenience and appreciate your continued patience.

Monitoring: The platform continues to operate normally with no impact to new submissions. Testing of the recovery solution is progressing well and nearing completion. Our Technical Support Team has sent follow-up communications to impacted customers who opted in, with detailed information for their review and confirmation. We will provide the next update once the recovery solution has been deployed and is available for use. We sincerely apologise for the ongoing inconvenience and appreciate your continued patience.

Monitoring: The platform continues to operate normally with no impact to new submissions. Our Engineering team is currently conducting testing of the recovery solution and our Technical Support Team will be sending a follow-up communication to impacted customers with further details. We sincerely apologise for the ongoing inconvenience and appreciate your continued patience as we work toward completing the recovery for all affected customers.

Monitoring: The platform continues to operate normally with no impact to new submissions. Our Technical Support Team is continuing to contact all impacted customers with specific details and available recovery options. Our Engineering team has made significant progress on a solution. We sincerely apologise for the inconvenience caused and appreciate your continued patience as we work toward a complete resolution for all affected customers.

Monitoring: The platform continues to operate normally with no impact to new submissions.

Our Technical Support Team has begun contacting impacted customers directly with specific details of the affected integrations and available recovery options. If you have been impacted, you will receive communication from our team.

We understand the disruption this has caused and sincerely apologies for the inconvenience. We appreciate your continued patience as we work toward a complete resolution for all affected customers.

Monitoring: The platform continues to operate normally with no impact to new submissions. Our Technical Support Team has begun contacting impacted customers directly with specific details of the affected integrations and available recovery options. If you have been impacted, you will receive communication from our team. We understand the disruption this has caused and sincerely apologise for the inconvenience. We appreciate your continued patience as we work toward a complete resolution for all affected customers.

Monitoring: The platform remains stable and fully operational for all new submissions. Integrations running on the submission and creation stages of processes submitted between approximately 4:00 AM and 2:00 PM BST on 10th June may not have completed their downstream execution as expected. Granicus engineering team is finalising the detailed per-customer impact assessment and expects to have this completed today. Our Technical Support Team will begin contacting impacted customers directly today with specific details of the affected submissions and available recovery options. We sincerely apologise for the inconvenience caused and appreciate your continued patience.

Monitoring: Our engineering team has identified the root cause and successfully contained the issue. As of now, all new submissions are processing correctly, and the platform is stable and fully functional.

Our ongoing analysis indicates that some submissions created prior to the fix may not have completed their downstream integrations as expected. These impacted submissions are currently being assessed in detail and our Technical Support Team will contact any impacted customers tomorrow to assist with recovery of any missing integrations.

We sincerely apologise for the inconvenience caused and appreciate your patience and understanding as we work toward a complete resolution for impacted customers.

Identified: Granicus Engineering team has identified the root cause of the integration failures and has successfully contained the issue. New submissions are now processing as expected, and the platform is stable and fully operational. Our teams are continuing to review the previously impacted integrations and submissions to assess their status and determine appropriate recovery actions. We will provide further updates as this work progresses. We sincerely apologize for any inconvenience this incident may have caused and appreciate your patience and understanding.

Identified: Following the earlier mitigation, we have identified additional issues impacting some integrations. The Granicus Engineering team is actively investigating these findings and working on further corrective actions to restore full service. We will provide an update shortly. We apologise for the continued disruption and appreciate your patience.

Monitoring: 12:20 GMT The Granicus Engineering team has identified and implemented corrective actions to mitigate the cause of the issue.

Support teams are actively engaged to resolve the integrations that had already failed to achieve full service recovery. We will share the next update shortly. We apologize for the inconvenience and appreciate your patience and cooperation.

Investigating: We are continuing to investigate this issue.

Investigating: 11:30 GMT The Granicus Engineering team is investigating issues with Database & Email Integrations on Firmstep UK. Support teams are actively engaged on this incident.

We will share the next update shortly. We apologise for the inconvenience and appreciate your patience and cooperation.