Granicus System status is Operational

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Communications Cloud
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Targeted Messaging Service (TMS)
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MediaManager
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Live Video
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Archive Video
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Legistar
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InSite
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Legistar (Canada Only) customers are unable to perform many applications actions
Started 18 Nov 2024 21:14:48 (2 days ago), resolved 20 Nov 2024 01:04:04 (1 day ago)
Major Incident
Resolved
Legistar

Legistar customers in Canada are experiencing application errors. We are investigating the source of the problem and will provide updates as they are available.

Granicus Issue Notification: govMeeting Access Issues
Started 18 Nov 2024 10:41:56 (3 days ago), resolved 18 Nov 2024 10:58:07 (3 days ago)
Minor Incident
Resolved
Legistar
InSite

Granicus Engineering teams are currently investigating an issue accessing govMeetings which is affecting a subset of customers. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings - Legistar, Insite & Media Vault (US)

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Granicus Issue Notification: govDelivery Communications Cloud
Started 15 Nov 2024 17:26:01 (6 days ago), resolved 15 Nov 2024 18:58:57 (6 days ago)
Minor Incident
Resolved
Communications Cloud

Granicus Engineering teams are currently investigating an issue impacting govDelivery Communications Cloud. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery Communications Cloud

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Granicus Issue Notification: GovMeetings Media Manager - Unable To Trim Recordings
Started 4 Nov 2024 20:34:55 (17 days ago), resolved 14 Nov 2024 19:24:44 (7 days ago)
Minor Incident
Resolved
MediaManager
Live Video
Archive Video

Some users of MediaManager are experiencing an issue while attempting to trim a video that was captured with their Granicus encoder.

This issue is currently being investigated and we will provide updates as soon as we have them.

In the meantime, if you have issues with the trimming function, please reach out to Granicus support for assistance. Email: support@granicus.com Support Portal: https://support.granicus.com/s/contactsupport?language=en_US

Granicus Issue Notification: GovDelivery 2FA login issue
Started 13 Nov 2024 15:45:12 (8 days ago), resolved 14 Nov 2024 15:17:09 (7 days ago)
Minor Incident
Resolved
Targeted Messaging Service (TMS)

Granicus Engineering teams have identified an issue where some govDelivery administrators are not receiving Two Factor Authentication texts. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.

Granicus System Outage Survival Guide

A step-by-step guide to help you survive a Granicus System outage
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    Granicus System Components

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    Granicus System govDelivery - Communications

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    Communications Cloud
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    Granicus Issue Notification: govDelivery Communications Cloud
    Started 15 Nov 2024 17:26:01 (6 days ago), resolved 15 Nov 2024 18:58:57 (6 days ago)
    Minor Incident
    Resolved
    Communications Cloud

    Granicus Engineering teams are currently investigating an issue impacting govDelivery Communications Cloud. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

    Product: govDelivery Communications Cloud

    Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

    Thank you, Granicus Customer Support

    Communications Cloud - Stage
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    Targeted Messaging Service (TMS)
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    Granicus Issue Notification: GovDelivery 2FA login issue
    Started 13 Nov 2024 15:45:12 (8 days ago), resolved 14 Nov 2024 15:17:09 (7 days ago)
    Minor Incident
    Resolved
    Targeted Messaging Service (TMS)

    Granicus Engineering teams have identified an issue where some govDelivery administrators are not receiving Two Factor Authentication texts. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.

    Targeted Messaging Service (TMS) - Stage
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    Granicus System govMeetings - Live Video, Legislative and Agenda

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    MediaManager
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    Granicus Issue Notification: GovMeetings Media Manager - Unable To Trim Recordings
    Started 4 Nov 2024 20:34:55 (17 days ago), resolved 14 Nov 2024 19:24:44 (7 days ago)
    Minor Incident
    Resolved
    MediaManager
    Live Video
    Archive Video

    Some users of MediaManager are experiencing an issue while attempting to trim a video that was captured with their Granicus encoder.

    This issue is currently being investigated and we will provide updates as soon as we have them.

    In the meantime, if you have issues with the trimming function, please reach out to Granicus support for assistance. Email: support@granicus.com Support Portal: https://support.granicus.com/s/contactsupport?language=en_US

    Live Video
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    Granicus Issue Notification: GovMeetings Media Manager - Unable To Trim Recordings
    Started 4 Nov 2024 20:34:55 (17 days ago), resolved 14 Nov 2024 19:24:44 (7 days ago)
    Minor Incident
    Resolved
    MediaManager
    Live Video
    Archive Video

    Some users of MediaManager are experiencing an issue while attempting to trim a video that was captured with their Granicus encoder.

    This issue is currently being investigated and we will provide updates as soon as we have them.

    In the meantime, if you have issues with the trimming function, please reach out to Granicus support for assistance. Email: support@granicus.com Support Portal: https://support.granicus.com/s/contactsupport?language=en_US

    Archive Video
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    Granicus Issue Notification: GovMeetings Media Manager - Unable To Trim Recordings
    Started 4 Nov 2024 20:34:55 (17 days ago), resolved 14 Nov 2024 19:24:44 (7 days ago)
    Minor Incident
    Resolved
    MediaManager
    Live Video
    Archive Video

    Some users of MediaManager are experiencing an issue while attempting to trim a video that was captured with their Granicus encoder.

    This issue is currently being investigated and we will provide updates as soon as we have them.

    In the meantime, if you have issues with the trimming function, please reach out to Granicus support for assistance. Email: support@granicus.com Support Portal: https://support.granicus.com/s/contactsupport?language=en_US

    Legistar
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    Granicus Issue Notification: govMeeting Access Issues
    Started 18 Nov 2024 10:41:56 (3 days ago), resolved 18 Nov 2024 10:58:07 (3 days ago)
    Minor Incident
    Resolved
    Legistar
    InSite

    Granicus Engineering teams are currently investigating an issue accessing govMeetings which is affecting a subset of customers. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

    Product: govMeetings - Legistar, Insite & Media Vault (US)

    Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

    Thank you, Granicus Customer Support

    Legistar (Canada Only) customers are unable to perform many applications actions
    Started 18 Nov 2024 21:14:48 (2 days ago), resolved 20 Nov 2024 01:04:04 (1 day ago)
    Major Incident
    Resolved
    Legistar

    Legistar customers in Canada are experiencing application errors. We are investigating the source of the problem and will provide updates as they are available.

    Peak
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    InSite
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    Granicus Issue Notification: govMeeting Access Issues
    Started 18 Nov 2024 10:41:56 (3 days ago), resolved 18 Nov 2024 10:58:07 (3 days ago)
    Minor Incident
    Resolved
    Legistar
    InSite

    Granicus Engineering teams are currently investigating an issue accessing govMeetings which is affecting a subset of customers. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

    Product: govMeetings - Legistar, Insite & Media Vault (US)

    Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

    Thank you, Granicus Customer Support

    Boards & Commissions
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    iLegislate
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    IQM2
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    ClearCast
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    Novus Agenda/Video
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    OneMeeting PrimeGov
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    Granicus System govAccess - Website and Content

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    govAccess Civica CMS
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    Vision CMS
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    OpenCities
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    Granicus System govRecords - Records Management

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    eComment
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    ROAM
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    Granicus System govService

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    govService U.K.
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    govService U.S.
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    Host Compliance
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    OneView Core
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    OneView Dynamics
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    SIMA
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    SmartGov
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    SmartGov - Reports
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    GovQA
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    Amanda
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    Granicus System EHQ Australia

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    API
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    Bluehaven
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    Reporting
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    Participant
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    API
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    Participant
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    Granicus System EHQ UK

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    API
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    Reporting
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    Participant
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    Granicus System EHQ US

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    API
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    Bluehaven
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    Reporting
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    Participant
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    Granicus System EHQ Europe

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    Reporting
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    Participant
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    Granicus System Alternatives

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    Voxox Cloud Phone

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    Voice Service
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    Voxox Voice & SMS - Services Outage
    Started 15 Nov 2024 18:53:37 (6 days ago), still ongoing
    Critical Incident
    Identified
    Voice Service
    Calling Service
    SMPP
    Origination
    SMS Service
    More...

    We are currently experiencing a major vendor outage affecting both Voice and SMS services across our network.

    See all
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    GoTo StatusPage

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