Granicus System Status

Monitoring: Granicus has implemented a Legistar SSO Login Fix – Action Is Required Important These actions only apply to Legistar SSO customers who have had trouble logging into Legistar.

To apply the fix for the Legistar SSO login issue:

1 - Close Legistar. 2 - Delete the L5 folder from your Legistar program directory (usually on your C:\Granicus\Legistar5\ folder. If it is installed in a different directory, you can locate it by right clicking on the Legistar program shortcut, choose 'Properties' and reference the path in the 'Target' line.) 3 - Restart Legistar.

This will download the updated files and restore SSO login functionality.

If you have any questions, please reach out to Customer Support at https://support.granicus.com/.

Identified: Granicus Engineers have identified a fix for the Legistar SSO login issue and are working to push a fix overnight 8/25/25.

Legistar users who login via username and password should still be able to login via the Forms Authentication option. If you need assistance with logging in via this method, please reach out to your Legistar Admin or Granicus support.

Investigating: While we are continuing to investigate, this impacts only for US & Canada clients using the SSO login only

Investigating: Granicus Engineering teams are currently investigating an issue impacting govMeetings Legistar. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings Legistar

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Monitoring: Granicus has scheduled maintenance for Thursday, September 5th, to address the ongoing issue affecting system performance.

What’s been done so far: Mitigation steps already implemented have improved overall stability.

What’s next: Additional enhancements will be deployed during this maintenance window to further strengthen system reliability and prevent recurrence.

We appreciate your patience and continued support. Our team will monitor the system closely and provide updates as progress is made.

Monitoring: Our engineering teams have completed a thorough analysis of the compile services and have made adjustments to the supporting infrastructure. The service performance has shown signs of stability in recent days, and we remain focused on monitoring the environment closely to ensure consistent operation.

We will continue to track performance and share updates here as needed. Thank you for your continued patience and support.

If you have any questions or need further assistance, please don’t hesitate to contact Customer Support.

Monitoring: We are aware of a few customers experiencing compile slowness. Our teams are working on this issue as a priority and further updates will be provided as soon as possible. Thank you for your continued patience.

Monitoring: The cause of this issue has been identified and addressed. We are continuing to monitor the systems to ensure stability.

Monitoring: We are currently experiencing performance impact with the OneMeeting compile service while processing the queue backlog. Our engineering team is actively working to optimize the system and mitigate these issues. As part of this effort, we may restart compiles that are currently in progress. You do not need to take any action or restart your compiles manually. If you have questions or need further assistance, please contact Customer Support.

Identified: We’ve identified an issue affecting our compile service and are actively working to implement a fix.

Investigating: Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings OneMeeting PrimeGov

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Resolved: Granicus Engineering teams have identified and resolved the issue impacting Simpleview CMS sites. We apologize for any inconvenience this service issue may have caused and thank you for your patience. Product: Simpleview - CMS

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Investigating: Granicus Engineering teams are currently investigating intermittent issues impacting a subset of Simpleview CMS sites. Our teams are working on this issue as a priority, and further updates will be provided as soon as possible.

Updates on this issue will continue to be provided on Status.Granicus.com. For other issues or questions, please contact us at Support.Granicus.com

Resolved: Granicus Engineering teams have identified and resolved the issue impacting govService SIMA. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support

Investigating: Granicus Engineering teams are currently investigating an issue impacting govService SIMA. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService SIMA Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you, Granicus Customer Support