LoopUp Status

Resolved: Further monitoring concludes that the incident is fully resolved and normal service has been restored. If you experience any further disruption, please contact [email protected]. Thank you for your patience and cooperation.

Monitoring: The carrier has made corrective changes and we haven't observed any further failures. However, we acknowledge that French working hours have now concluded. If you encounter any new issues or require immediate assistance, please let us know by emailing [email protected].

Identified: We've identified an issue causing domestic call failures to certain French mobile numbers. The problem has been traced to our downstream carrier, and we're actively working with them to resolve it.

We will provide updates as soon as more information becomes available. Thank you for your patience and understanding. For immediate assistance, our Support Team is available 24/7 at [email protected].

Resolved: We're closing this particular incident while Luware continues it's investigation.

If you would like to stay informed, please visit and follow https://status.luware.cloud/incident/1341765 for more updates.

Identified: The issue has been identified and isolated to the Luware Nimbus software. Luware’s engineers are actively working on a hotfix and will provide further updates soon. If you have any questions, please contact us at [email protected].

Identified: We have identified an issue affecting outbound calls from Luware Nimbus services, where calls may fail intermittently. This has been escalated to Luware and Microsoft, who are actively investigating.

In the meantime, affected users can still place outbound calls directly from the Microsoft Teams client. Please use this workaround while we work with Luware and Microsoft to resolve the issue.