LoopUp status is Operational

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Active Incidents

No active incidents

Recently Resolved Incidents

Calls to French Mobile Numbers
Started 27 Mar 2025 16:40:35 (6 days ago), resolved 31 Mar 2025 07:38:52 (2 days ago)
Incident without Impact
Resolved
Europe, the Middle East and Africa

We've identified an issue causing domestic call failures to certain French mobile numbers. The problem has been traced to our downstream carrier, and we're actively working with them to resolve it.

We will provide updates as soon as more information becomes available. Thank you for your patience and understanding. For immediate assistance, our Support Team is available 24/7 at [email protected].

Outbound Calls from Luware Nimbus Services
Started 26 Mar 2025 19:42:31 (6 days ago), resolved 28 Mar 2025 11:13:23 (5 days ago)
Incident without Impact
Resolved
Europe, the Middle East and Africa

We have identified an issue affecting outbound calls from Luware Nimbus services, where calls may fail intermittently. This has been escalated to Luware and Microsoft, who are actively investigating.

In the meantime, affected users can still place outbound calls directly from the Microsoft Teams client. Please use this workaround while we work with Luware and Microsoft to resolve the issue.

LoopUp Outage Survival Guide

A step-by-step guide to help you survive a LoopUp outage
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    LoopUp Components

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    Outbound Calls from Luware Nimbus Services
    Started 26 Mar 2025 19:42:31 (6 days ago), resolved 28 Mar 2025 11:13:23 (5 days ago)
    Incident without Impact
    Resolved
    Europe, the Middle East and Africa

    We have identified an issue affecting outbound calls from Luware Nimbus services, where calls may fail intermittently. This has been escalated to Luware and Microsoft, who are actively investigating.

    In the meantime, affected users can still place outbound calls directly from the Microsoft Teams client. Please use this workaround while we work with Luware and Microsoft to resolve the issue.

    Calls to French Mobile Numbers
    Started 27 Mar 2025 16:40:35 (6 days ago), resolved 31 Mar 2025 07:38:52 (2 days ago)
    Incident without Impact
    Resolved
    Europe, the Middle East and Africa

    We've identified an issue causing domestic call failures to certain French mobile numbers. The problem has been traced to our downstream carrier, and we're actively working with them to resolve it.

    We will provide updates as soon as more information becomes available. Thank you for your patience and understanding. For immediate assistance, our Support Team is available 24/7 at [email protected].

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