Flexera Status

Identified: Our teams continue to make progress toward implementing a permanent resolution. During the validation process, issues were identified that require further review and remediation before the fix can be safely deployed. As a result, the validation timeline has been extended while the team works through these findings and completes the necessary testing.

We will continue to provide updates as significant progress is made and additional information becomes available.

Identified: Our teams continue to progress through the validation phase for the proposed hotfix. Given the scale and complexity of the affected processing workflows, the validation activities are expected to take additional time to ensure the solution addresses the issue effectively.

We are closely monitoring progress and will provide further updates as validation continues and more information becomes available.

Identified: Our teams have identified the underlying cause of the issue and developed a targeted hotfix to address it. The hotfix is currently undergoing comprehensive validation to confirm its effectiveness and ensure service stability. Upon successful completion of validation, the fix will be deployed to the affected environments.

We will continue to provide updates as progress is made and additional information becomes available.

Investigating: Incident Description: We are investigating an issue affecting inventory .zip file processing for a subset of our customers using Flexera One IT Asset Management in the EU and APAC regions. Affected customers may experience issues with inventory .zip file processing. Inventory upload tasks may remain in an "In Progress" state for an extended period before eventually timing out, which may result in delays to inventory processing and data updates within Flexera One IT Asset Management.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and analysing inventory processing activity in the affected environments. Efforts are focused on identifying the root cause of the processing failures and implementing remediation as quickly as possible. We will continue to provide updates as additional information becomes available.

Resolved: Incident Description: Our teams earlier detected an intermittent issue that affected a subset of customers using Flexera One IT Asset Management in the EU environment. Affected customers may have intermittently experienced missing ITAM menu items, blank or pink error screens, or difficulty loading ITAM pages, while other Flexera One modules remained accessible.

Priority: P2

Impact Start: September 10, 2026 , 2:00 AM PDT Impact End: September 10, 2026 , 6:00 AM PDT

Resolution: The issue self-resolved, and affected customers regained access to ITAM functionality. Our technical teams monitored the environment and confirmed that error levels decreased and the service returned to a stable state.

Next Actions: Our teams will continue to investigate the underlying root cause for the issue and further details will be shared via a post mortem report.

Monitoring: Our investigation has identified an underlying defect contributing to the inventory processing issues. To mitigate customer impact, our teams have implemented targeted configuration changes and adjusted processing timeout thresholds in all regions. Initial observations indicate improved processing behaviour; however, we will continue to closely monitor the affected services over the weekend to validate the effectiveness of these measures and confirm service stability.

We remain actively engaged in our investigation and will provide further updates as additional information becomes available.

Identified: While the mitigation has reduced the number of failures, a small percentage of reconciliation requests continue to experience issues. Our technical teams continuing to investigate the remaining failures and the underlying cause of the extended processing times. We will provide further updates as soon as additional information becomes available.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Our technical teams have identified that some reconciliation requests are taking longer than the configured processing timeout, resulting in intermittent delays or failures for customers in the EU Production environment. As an immediate mitigation, changes have been made to the processing timeout , and early results show improved reconciliation success, with many of the requests that previously timed out now completing successfully. Teams are continuing to investigate the underlying performance issue and are working toward a permanent resolution. Further updates will be provided as significant progress is made.

Monitoring: The service continues to operate stably, and error levels remain very low. However, a small number of residual errors are still being observed. Our teams remain actively engaged in investigating these errors and are working to implement further mitigations to eliminate the remaining impact and ensure complete resolution.

Monitoring: Following overnight monitoring, our teams have confirmed that while the service remains stable overall, a small number of errors are still being observed. The error rate remains very low, but the issue has not been fully eliminated. We continue to actively investigate the remaining errors and are working to identify and implement additional mitigations to address the residual impact. Our teams remain engaged and will provide further updates as more information becomes available.

Monitoring: Alternate infrastructure has been created and the configuration has been updated to direct processing to the new environment. All executions of the previously affected processing step have succeeded since the change was initiated, with the last observed failure occurring at 2:43 AM PDT on September 9, 2026. Technical teams are continuing to monitor the transition and processing activity to confirm sustained stability.

Investigating: Technical teams have narrowed the investigation to the reconciliation results retrieval process and are evaluating a potential capacity-related issue. As a mitigation measure, service capacity has been increased, and teams are monitoring whether this reduces reconciliation failures. Some reconciliation jobs continue to complete successfully, while others are experiencing timeouts when retrieving results.

Investigating: Technical teams continue to investigate reconciliation failures in the EU Production environment. Some reconciliation jobs are encountering timeout errors while retrieving results from a dependent service, resulting in failed or delayed processing. Infrastructure-related errors are also being investigated, and the root cause has not yet been confirmed.

Technical teams are continuing to analyze service telemetry and infrastructure health data to identify the underlying cause and implement the appropriate remediation. Further updates will be provided as they become available.

Investigating: Incident Description: We are currently investigating an issue impacting the reconciliation process within the IT Asset Management platform in the EU region. Affected customers may experience failures when attempting to run reconciliation jobs. As a result, reconciliation processes may not complete successfully, potentially delaying data updates and downstream processing.

Priority: P2

Restoration Activity: Our technical teams have been engaged and are actively working to identify the root cause and restore services. Further updates will be provided as we continue working toward resolution.

Resolved: Post-deployment validation activities have concluded, and service availability and platform stability have been confirmed. Access to Flexera One IT Asset Management services in the APAC region has been fully restored.

Monitoring: The upgrade to version 2026R1.3 has been successfully completed. Our technical teams are now performing post-deployment validation activities to verify service availability, functionality, and overall platform stability . We are closely monitoring the environment as these validation checks are completed and will provide a further update once validation has concluded.

Identified: The issue has been identified and a fix has been implemented. The upgrade process has resumed and is currently progressing through the remaining deployment activities. Our technical teams are closely monitoring the environment to ensure the upgrade completes successfully and service availability is restored. Further updates will be provided as significant progress is made.

Investigating: Incident Description: We are investigating an issue affecting Flexera One IT Asset Management in the APAC region. During a scheduled upgrade to version 2026R1.3 in the Australian Production environment, an issue was encountered that prevented the maintenance activity from being completed within the planned maintenance window. As a result, customers may be unable to access Flexera One IT Asset Management services in the APAC region.

Priority: P1

Restoration Activity: Our technical teams are actively investigating the issue and reviewing the upgrade activity within the affected environment. We are working to identify the cause of the issue and implement a resolution to restore service availability as quickly as possible. Further updates will be provided as more information becomes available.

Resolved: Post-deployment validation activities have concluded, and service availability and platform stability have been confirmed. Access to Flexera One IT Asset Management services in the APAC region has been fully restored.

Monitoring: The upgrade to version 2026R1.3 has been successfully completed. Our technical teams are now performing post-deployment validation activities to verify service availability, functionality, and overall platform stability . We are closely monitoring the environment as these validation checks are completed and will provide a further update once validation has concluded.

Identified: The issue has been identified and a fix has been implemented. The upgrade process has resumed and is currently progressing through the remaining deployment activities. Our technical teams are closely monitoring the environment to ensure the upgrade completes successfully and service availability is restored. Further updates will be provided as significant progress is made.

Investigating: Incident Description: We are investigating an issue affecting Flexera One IT Asset Management in the APAC region. During a scheduled upgrade to version 2026R1.3 in the Australian Production environment, an issue was encountered that prevented the maintenance activity from being completed within the planned maintenance window. As a result, customers may be unable to access Flexera One IT Asset Management services in the APAC region.

Priority: P1

Restoration Activity: Our technical teams are actively investigating the issue and reviewing the upgrade activity within the affected environment. We are working to identify the cause of the issue and implement a resolution to restore service availability as quickly as possible. Further updates will be provided as more information becomes available.

Identified: Our teams continue to make progress toward implementing a permanent resolution. During the validation process, issues were identified that require further review and remediation before the fix can be safely deployed. As a result, the validation timeline has been extended while the team works through these findings and completes the necessary testing.

We will continue to provide updates as significant progress is made and additional information becomes available.

Identified: Our teams continue to progress through the validation phase for the proposed hotfix. Given the scale and complexity of the affected processing workflows, the validation activities are expected to take additional time to ensure the solution addresses the issue effectively.

We are closely monitoring progress and will provide further updates as validation continues and more information becomes available.

Identified: Our teams have identified the underlying cause of the issue and developed a targeted hotfix to address it. The hotfix is currently undergoing comprehensive validation to confirm its effectiveness and ensure service stability. Upon successful completion of validation, the fix will be deployed to the affected environments.

We will continue to provide updates as progress is made and additional information becomes available.

Investigating: Incident Description: We are investigating an issue affecting inventory .zip file processing for a subset of our customers using Flexera One IT Asset Management in the EU and APAC regions. Affected customers may experience issues with inventory .zip file processing. Inventory upload tasks may remain in an "In Progress" state for an extended period before eventually timing out, which may result in delays to inventory processing and data updates within Flexera One IT Asset Management.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and analysing inventory processing activity in the affected environments. Efforts are focused on identifying the root cause of the processing failures and implementing remediation as quickly as possible. We will continue to provide updates as additional information becomes available.

Resolved: Post-deployment validation activities have concluded, and service availability and platform stability have been confirmed. Access to Flexera One IT Asset Management services in the APAC region has been fully restored.

Monitoring: The upgrade to version 2026R1.3 has been successfully completed. Our technical teams are now performing post-deployment validation activities to verify service availability, functionality, and overall platform stability . We are closely monitoring the environment as these validation checks are completed and will provide a further update once validation has concluded.

Identified: The issue has been identified and a fix has been implemented. The upgrade process has resumed and is currently progressing through the remaining deployment activities. Our technical teams are closely monitoring the environment to ensure the upgrade completes successfully and service availability is restored. Further updates will be provided as significant progress is made.

Investigating: Incident Description: We are investigating an issue affecting Flexera One IT Asset Management in the APAC region. During a scheduled upgrade to version 2026R1.3 in the Australian Production environment, an issue was encountered that prevented the maintenance activity from being completed within the planned maintenance window. As a result, customers may be unable to access Flexera One IT Asset Management services in the APAC region.

Priority: P1

Restoration Activity: Our technical teams are actively investigating the issue and reviewing the upgrade activity within the affected environment. We are working to identify the cause of the issue and implement a resolution to restore service availability as quickly as possible. Further updates will be provided as more information becomes available.

Resolved: Post-deployment validation activities have concluded, and service availability and platform stability have been confirmed. Access to Flexera One IT Asset Management services in the APAC region has been fully restored.

Monitoring: The upgrade to version 2026R1.3 has been successfully completed. Our technical teams are now performing post-deployment validation activities to verify service availability, functionality, and overall platform stability . We are closely monitoring the environment as these validation checks are completed and will provide a further update once validation has concluded.

Identified: The issue has been identified and a fix has been implemented. The upgrade process has resumed and is currently progressing through the remaining deployment activities. Our technical teams are closely monitoring the environment to ensure the upgrade completes successfully and service availability is restored. Further updates will be provided as significant progress is made.

Investigating: Incident Description: We are investigating an issue affecting Flexera One IT Asset Management in the APAC region. During a scheduled upgrade to version 2026R1.3 in the Australian Production environment, an issue was encountered that prevented the maintenance activity from being completed within the planned maintenance window. As a result, customers may be unable to access Flexera One IT Asset Management services in the APAC region.

Priority: P1

Restoration Activity: Our technical teams are actively investigating the issue and reviewing the upgrade activity within the affected environment. We are working to identify the cause of the issue and implement a resolution to restore service availability as quickly as possible. Further updates will be provided as more information becomes available.

Resolved: Post-deployment validation activities have concluded, and service availability and platform stability have been confirmed. Access to Flexera One IT Asset Management services in the APAC region has been fully restored.

Monitoring: The upgrade to version 2026R1.3 has been successfully completed. Our technical teams are now performing post-deployment validation activities to verify service availability, functionality, and overall platform stability . We are closely monitoring the environment as these validation checks are completed and will provide a further update once validation has concluded.

Identified: The issue has been identified and a fix has been implemented. The upgrade process has resumed and is currently progressing through the remaining deployment activities. Our technical teams are closely monitoring the environment to ensure the upgrade completes successfully and service availability is restored. Further updates will be provided as significant progress is made.

Investigating: Incident Description: We are investigating an issue affecting Flexera One IT Asset Management in the APAC region. During a scheduled upgrade to version 2026R1.3 in the Australian Production environment, an issue was encountered that prevented the maintenance activity from being completed within the planned maintenance window. As a result, customers may be unable to access Flexera One IT Asset Management services in the APAC region.

Priority: P1

Restoration Activity: Our technical teams are actively investigating the issue and reviewing the upgrade activity within the affected environment. We are working to identify the cause of the issue and implement a resolution to restore service availability as quickly as possible. Further updates will be provided as more information becomes available.