Flexera Status

Resolved: Data processing has remained stable across all regions following the rollback of the recent change. After extended monitoring, inventory data is flowing normally and no further issues have been observed. As all processing has returned to expected behavior, this incident is now considered resolved.

Monitoring: Our teams have completed the rollback of the recent change, and data processing has resumed across all regions. Inventory data is now flowing again in APAC, US, and EU. Some customers may still see delayed updates while the remaining backlog is processed, but this is expected to clear as processing continues. We are actively monitoring the service to ensure full restoration and will provide further updates as needed.

Identified: Our teams identified a recent change that required rollback. Following this action, data processing has resumed in the APAC and US regions. Processing in the EU region is still being restored, and customers in that region may continue to experience delays in inventory data updates. We are continuing to monitor progress across all regions and will provide further updates as restoration efforts continue.

Investigating: Incident Description: We are currently investigating an issue affecting inventory processing for Flexera One IT Asset Management in the NAM, EU, and APAC regions. While the application remains accessible, affected customers may experience delayed or missing inventory updates, and some beacon interfaces may appear as not connected even though uploads have occurred. Usage data continues to process normally at this time.

Priority: P2

Restoration Activity: Our technical teams are actively engaged and are investigating a disruption in the flow of inventory data to the IT Asset Management service. Further updates will be provided as we work to identify the cause and restore full processing.

Resolved: After extended monitoring, our teams have confirmed that services are fully restored. Inventory processing has returned to normal, and the backlog has been completely cleared

Monitoring: Processing activity continues to improve following the recent database capacity increase. The remaining delayed inventory tasks are moving through the system, and recovery is progressing as expected. Some customers may notice slower than normal response times in areas that load larger datasets, and this is expected to ease as the remaining processing completes.

We are monitoring progress closely and will provide further updates as recovery continues.

Monitoring: Our teams have completed a storage capacity increase and applied additional adjustments to improve processing for the affected customers. Processing activity is now moving through the queue, and we are monitoring progression to confirm that all workflows are running as expected. We will provide another update once validation is complete.

Investigating: Our teams have identified a storage-related condition as a potential contributing factor and are expanding capacity as part of the ongoing work to address the delays affecting inventory processing. We are monitoring processing activity as this change is applied and will share further updates as we validate its impact.

Investigating: Our teams remain focused on reviewing the inventory processing workflow for affected NAM customers, working to pinpoint the source of the slowdown and verify conditions impacting scheduled activities and reconciliation. Monitoring continues, and engineering teams are actively collaborating on resolution efforts. We will provide additional updates as new details emerge.

Investigating: Our teams are continuing to review the workflow steps involved in inventory processing for customers in the NAM region. Interim measures are being applied to keep affected processing activity moving while deeper analysis continues. Validation work is underway to narrow down where processing behavior is slowing and to confirm the conditions affecting related scheduled activities. Monitoring remains active across the impacted customers as this work progresses.

Investigating: Our teams are reviewing the specific stages involved in inventory processing to pinpoint the source of the delays observed by affected customers in the NAM region. Activity across impacted environments continues to be monitored closely while this analysis is underway.

Further updates will be shared as soon as we have additional findings or observable changes in processing behavior.

Investigating: Incident Description: We are currently investigating an issue affecting inventory uploads for IT Asset Management in the NAM region. The impact is limited to a subset of our customers, and while the platform remains accessible, those affected may experience delays or failures in inventory data processing, along with related error messages. Reconciliation processes may also be impacted for these customers.

Priority: P2

Restoration Activity: Our technical teams are actively engaged in investigating the inventory processing delays. Further updates will be provided as we continue to address the issue.

Resolved: Data processing has remained stable across all regions following the rollback of the recent change. After extended monitoring, inventory data is flowing normally and no further issues have been observed. As all processing has returned to expected behavior, this incident is now considered resolved.

Monitoring: Our teams have completed the rollback of the recent change, and data processing has resumed across all regions. Inventory data is now flowing again in APAC, US, and EU. Some customers may still see delayed updates while the remaining backlog is processed, but this is expected to clear as processing continues. We are actively monitoring the service to ensure full restoration and will provide further updates as needed.

Identified: Our teams identified a recent change that required rollback. Following this action, data processing has resumed in the APAC and US regions. Processing in the EU region is still being restored, and customers in that region may continue to experience delays in inventory data updates. We are continuing to monitor progress across all regions and will provide further updates as restoration efforts continue.

Investigating: Incident Description: We are currently investigating an issue affecting inventory processing for Flexera One IT Asset Management in the NAM, EU, and APAC regions. While the application remains accessible, affected customers may experience delayed or missing inventory updates, and some beacon interfaces may appear as not connected even though uploads have occurred. Usage data continues to process normally at this time.

Priority: P2

Restoration Activity: Our technical teams are actively engaged and are investigating a disruption in the flow of inventory data to the IT Asset Management service. Further updates will be provided as we work to identify the cause and restore full processing.

Resolved: Our service provider has resolved the outage that was contributing to intermittent login issues in the North America region. Access has been monitored for an extended period and continues to remain stable and functioning normally, with no further login failures or timeouts observed. This incident is now closed.

Monitoring: Our teams have completed an initial assessment and confirmed that the intermittent login issues observed earlier were related to an outage on our authentication provider’s side. Our services have been operating as expected, and no changes were required within the Flexera One environment.

No further login issues have been observed at this time. However, as the provider-side outage is still ongoing, intermittent timeouts may still be possible. We are monitoring the situation closely and will provide additional updates as more information becomes available.

Investigating: Incident Description: We are evaluating reports of intermittent issues when accessing Flexera One in the North America region. Some customers may experience slow or unsuccessful login attempts, while access may continue to work normally for others.

Priority: P2

Restoration Activity: Our technical teams are reviewing the behavior and working to determine the scope and underlying cause. Intermittent recovery has been observed, but login attempts may still fail for some users. We will continue to monitor closely and provide further updates as more information becomes available.

Investigating: Issue Description: We are currently investigating a service degradation affecting the Flexera One platform in the North America region. Customers may experience issues accessing services at this time.

Priority: P1

Restoration Activity: Our technical teams have been engaged and are working to identify the affected service and determine the scope of impact. Further updates will be shared as the investigation progresses.

Resolved: Our service provider has resolved the outage that was contributing to intermittent login issues in the North America region. Access has been monitored for an extended period and continues to remain stable and functioning normally, with no further login failures or timeouts observed. This incident is now closed.

Monitoring: Our teams have completed an initial assessment and confirmed that the intermittent login issues observed earlier were related to an outage on our authentication provider’s side. Our services have been operating as expected, and no changes were required within the Flexera One environment.

No further login issues have been observed at this time. However, as the provider-side outage is still ongoing, intermittent timeouts may still be possible. We are monitoring the situation closely and will provide additional updates as more information becomes available.

Investigating: Incident Description: We are evaluating reports of intermittent issues when accessing Flexera One in the North America region. Some customers may experience slow or unsuccessful login attempts, while access may continue to work normally for others.

Priority: P2

Restoration Activity: Our technical teams are reviewing the behavior and working to determine the scope and underlying cause. Intermittent recovery has been observed, but login attempts may still fail for some users. We will continue to monitor closely and provide further updates as more information becomes available.

Resolved: Data processing has remained stable across all regions following the rollback of the recent change. After extended monitoring, inventory data is flowing normally and no further issues have been observed. As all processing has returned to expected behavior, this incident is now considered resolved.

Monitoring: Our teams have completed the rollback of the recent change, and data processing has resumed across all regions. Inventory data is now flowing again in APAC, US, and EU. Some customers may still see delayed updates while the remaining backlog is processed, but this is expected to clear as processing continues. We are actively monitoring the service to ensure full restoration and will provide further updates as needed.

Identified: Our teams identified a recent change that required rollback. Following this action, data processing has resumed in the APAC and US regions. Processing in the EU region is still being restored, and customers in that region may continue to experience delays in inventory data updates. We are continuing to monitor progress across all regions and will provide further updates as restoration efforts continue.

Investigating: Incident Description: We are currently investigating an issue affecting inventory processing for Flexera One IT Asset Management in the NAM, EU, and APAC regions. While the application remains accessible, affected customers may experience delayed or missing inventory updates, and some beacon interfaces may appear as not connected even though uploads have occurred. Usage data continues to process normally at this time.

Priority: P2

Restoration Activity: Our technical teams are actively engaged and are investigating a disruption in the flow of inventory data to the IT Asset Management service. Further updates will be provided as we work to identify the cause and restore full processing.

Resolved: Data processing has remained stable across all regions following the rollback of the recent change. After extended monitoring, inventory data is flowing normally and no further issues have been observed. As all processing has returned to expected behavior, this incident is now considered resolved.

Monitoring: Our teams have completed the rollback of the recent change, and data processing has resumed across all regions. Inventory data is now flowing again in APAC, US, and EU. Some customers may still see delayed updates while the remaining backlog is processed, but this is expected to clear as processing continues. We are actively monitoring the service to ensure full restoration and will provide further updates as needed.

Identified: Our teams identified a recent change that required rollback. Following this action, data processing has resumed in the APAC and US regions. Processing in the EU region is still being restored, and customers in that region may continue to experience delays in inventory data updates. We are continuing to monitor progress across all regions and will provide further updates as restoration efforts continue.

Investigating: Incident Description: We are currently investigating an issue affecting inventory processing for Flexera One IT Asset Management in the NAM, EU, and APAC regions. While the application remains accessible, affected customers may experience delayed or missing inventory updates, and some beacon interfaces may appear as not connected even though uploads have occurred. Usage data continues to process normally at this time.

Priority: P2

Restoration Activity: Our technical teams are actively engaged and are investigating a disruption in the flow of inventory data to the IT Asset Management service. Further updates will be provided as we work to identify the cause and restore full processing.

Resolved: Data processing has remained stable across all regions following the rollback of the recent change. After extended monitoring, inventory data is flowing normally and no further issues have been observed. As all processing has returned to expected behavior, this incident is now considered resolved.

Monitoring: Our teams have completed the rollback of the recent change, and data processing has resumed across all regions. Inventory data is now flowing again in APAC, US, and EU. Some customers may still see delayed updates while the remaining backlog is processed, but this is expected to clear as processing continues. We are actively monitoring the service to ensure full restoration and will provide further updates as needed.

Identified: Our teams identified a recent change that required rollback. Following this action, data processing has resumed in the APAC and US regions. Processing in the EU region is still being restored, and customers in that region may continue to experience delays in inventory data updates. We are continuing to monitor progress across all regions and will provide further updates as restoration efforts continue.

Investigating: Incident Description: We are currently investigating an issue affecting inventory processing for Flexera One IT Asset Management in the NAM, EU, and APAC regions. While the application remains accessible, affected customers may experience delayed or missing inventory updates, and some beacon interfaces may appear as not connected even though uploads have occurred. Usage data continues to process normally at this time.

Priority: P2

Restoration Activity: Our technical teams are actively engaged and are investigating a disruption in the flow of inventory data to the IT Asset Management service. Further updates will be provided as we work to identify the cause and restore full processing.

Resolved: Data processing has remained stable across all regions following the rollback of the recent change. After extended monitoring, inventory data is flowing normally and no further issues have been observed. As all processing has returned to expected behavior, this incident is now considered resolved.

Monitoring: Our teams have completed the rollback of the recent change, and data processing has resumed across all regions. Inventory data is now flowing again in APAC, US, and EU. Some customers may still see delayed updates while the remaining backlog is processed, but this is expected to clear as processing continues. We are actively monitoring the service to ensure full restoration and will provide further updates as needed.

Identified: Our teams identified a recent change that required rollback. Following this action, data processing has resumed in the APAC and US regions. Processing in the EU region is still being restored, and customers in that region may continue to experience delays in inventory data updates. We are continuing to monitor progress across all regions and will provide further updates as restoration efforts continue.

Investigating: Incident Description: We are currently investigating an issue affecting inventory processing for Flexera One IT Asset Management in the NAM, EU, and APAC regions. While the application remains accessible, affected customers may experience delayed or missing inventory updates, and some beacon interfaces may appear as not connected even though uploads have occurred. Usage data continues to process normally at this time.

Priority: P2

Restoration Activity: Our technical teams are actively engaged and are investigating a disruption in the flow of inventory data to the IT Asset Management service. Further updates will be provided as we work to identify the cause and restore full processing.

Resolved: Our service provider has resolved the outage that was contributing to intermittent login issues in the North America region. Access has been monitored for an extended period and continues to remain stable and functioning normally, with no further login failures or timeouts observed. This incident is now closed.

Monitoring: Our teams have completed an initial assessment and confirmed that the intermittent login issues observed earlier were related to an outage on our authentication provider’s side. Our services have been operating as expected, and no changes were required within the Flexera One environment.

No further login issues have been observed at this time. However, as the provider-side outage is still ongoing, intermittent timeouts may still be possible. We are monitoring the situation closely and will provide additional updates as more information becomes available.

Investigating: Incident Description: We are evaluating reports of intermittent issues when accessing Flexera One in the North America region. Some customers may experience slow or unsuccessful login attempts, while access may continue to work normally for others.

Priority: P2

Restoration Activity: Our technical teams are reviewing the behavior and working to determine the scope and underlying cause. Intermittent recovery has been observed, but login attempts may still fail for some users. We will continue to monitor closely and provide further updates as more information becomes available.

Investigating: Issue Description: We are currently investigating a service degradation affecting the Flexera One platform in the North America region. Customers may experience issues accessing services at this time.

Priority: P1

Restoration Activity: Our technical teams have been engaged and are working to identify the affected service and determine the scope of impact. Further updates will be shared as the investigation progresses.

Resolved: Our service provider has resolved the outage that was contributing to intermittent login issues in the North America region. Access has been monitored for an extended period and continues to remain stable and functioning normally, with no further login failures or timeouts observed. This incident is now closed.

Monitoring: Our teams have completed an initial assessment and confirmed that the intermittent login issues observed earlier were related to an outage on our authentication provider’s side. Our services have been operating as expected, and no changes were required within the Flexera One environment.

No further login issues have been observed at this time. However, as the provider-side outage is still ongoing, intermittent timeouts may still be possible. We are monitoring the situation closely and will provide additional updates as more information becomes available.

Investigating: Incident Description: We are evaluating reports of intermittent issues when accessing Flexera One in the North America region. Some customers may experience slow or unsuccessful login attempts, while access may continue to work normally for others.

Priority: P2

Restoration Activity: Our technical teams are reviewing the behavior and working to determine the scope and underlying cause. Intermittent recovery has been observed, but login attempts may still fail for some users. We will continue to monitor closely and provide further updates as more information becomes available.

Investigating: Issue Description: We are currently investigating a service degradation affecting the Flexera One platform in the North America region. Customers may experience issues accessing services at this time.

Priority: P1

Restoration Activity: Our technical teams have been engaged and are working to identify the affected service and determine the scope of impact. Further updates will be shared as the investigation progresses.

Resolved: Our service provider has resolved the outage that was contributing to intermittent login issues in the North America region. Access has been monitored for an extended period and continues to remain stable and functioning normally, with no further login failures or timeouts observed. This incident is now closed.

Monitoring: Our teams have completed an initial assessment and confirmed that the intermittent login issues observed earlier were related to an outage on our authentication provider’s side. Our services have been operating as expected, and no changes were required within the Flexera One environment.

No further login issues have been observed at this time. However, as the provider-side outage is still ongoing, intermittent timeouts may still be possible. We are monitoring the situation closely and will provide additional updates as more information becomes available.

Investigating: Incident Description: We are evaluating reports of intermittent issues when accessing Flexera One in the North America region. Some customers may experience slow or unsuccessful login attempts, while access may continue to work normally for others.

Priority: P2

Restoration Activity: Our technical teams are reviewing the behavior and working to determine the scope and underlying cause. Intermittent recovery has been observed, but login attempts may still fail for some users. We will continue to monitor closely and provide further updates as more information becomes available.

Investigating: Issue Description: We are currently investigating a service degradation affecting the Flexera One platform in the North America region. Customers may experience issues accessing services at this time.

Priority: P1

Restoration Activity: Our technical teams have been engaged and are working to identify the affected service and determine the scope of impact. Further updates will be shared as the investigation progresses.

Resolved: Our service provider has resolved the outage that was contributing to intermittent login issues in the North America region. Access has been monitored for an extended period and continues to remain stable and functioning normally, with no further login failures or timeouts observed. This incident is now closed.

Monitoring: Our teams have completed an initial assessment and confirmed that the intermittent login issues observed earlier were related to an outage on our authentication provider’s side. Our services have been operating as expected, and no changes were required within the Flexera One environment.

No further login issues have been observed at this time. However, as the provider-side outage is still ongoing, intermittent timeouts may still be possible. We are monitoring the situation closely and will provide additional updates as more information becomes available.

Investigating: Incident Description: We are evaluating reports of intermittent issues when accessing Flexera One in the North America region. Some customers may experience slow or unsuccessful login attempts, while access may continue to work normally for others.

Priority: P2

Restoration Activity: Our technical teams are reviewing the behavior and working to determine the scope and underlying cause. Intermittent recovery has been observed, but login attempts may still fail for some users. We will continue to monitor closely and provide further updates as more information becomes available.

Resolved: Our service provider has resolved the outage that was contributing to intermittent login issues in the North America region. Access has been monitored for an extended period and continues to remain stable and functioning normally, with no further login failures or timeouts observed. This incident is now closed.

Monitoring: Our teams have completed an initial assessment and confirmed that the intermittent login issues observed earlier were related to an outage on our authentication provider’s side. Our services have been operating as expected, and no changes were required within the Flexera One environment.

No further login issues have been observed at this time. However, as the provider-side outage is still ongoing, intermittent timeouts may still be possible. We are monitoring the situation closely and will provide additional updates as more information becomes available.

Investigating: Incident Description: We are evaluating reports of intermittent issues when accessing Flexera One in the North America region. Some customers may experience slow or unsuccessful login attempts, while access may continue to work normally for others.

Priority: P2

Restoration Activity: Our technical teams are reviewing the behavior and working to determine the scope and underlying cause. Intermittent recovery has been observed, but login attempts may still fail for some users. We will continue to monitor closely and provide further updates as more information becomes available.