Flexera Status

Resolved: Incident Description: Our teams previously identified an issue affecting the Flexera One IT Asset Management (ITAM) service in the US region for a subset of customers. During this time, affected customers may have experienced difficulties accessing the platform and related functionality, with the ITAM interface either failing to load or experiencing longer-than-expected loading times.

Business Impact: A subset of customers in the affected US region may have experienced ITAM access issues, including pages failing to load or taking longer than expected to become available.

Restoration Activity: Our investigation identified an issue with a database server within the affected production cluster. Our technical teams took corrective action to address the database activity contributing to the issue, after which service returned to normal operation. The incident has been confirmed as resolved.

Resolved: Incident Description: Our teams previously identified an issue affecting the Flexera One IT Asset Management (ITAM) service in the US region for a subset of customers. During this time, affected customers may have experienced difficulties accessing the platform and related functionality, with the ITAM interface either failing to load or experiencing longer-than-expected loading times.

Business Impact: A subset of customers in the affected US region may have experienced ITAM access issues, including pages failing to load or taking longer than expected to become available. Impact Start : 3 November 2026, 9:56 PM PDT Impact End : 3 November 2026, 10:33 PM PDT

Restoration Activity: Our investigation identified an issue with a database server within the affected production cluster. Our technical teams took corrective action to address the database activity contributing to the issue, after which service returned to normal operation. The incident has been confirmed as resolved.

Resolved: Incident Description: Our teams previously identified an issue affecting the Flexera One IT Asset Management (ITAM) service in the US region for a subset of customers. During this time, affected customers may have experienced difficulties accessing the platform and related functionality, with the ITAM interface either failing to load or experiencing longer-than-expected loading times.

Business Impact: A subset of customers in the affected US region may have experienced ITAM access issues, including pages failing to load or taking longer than expected to become available.

Restoration Activity: Our investigation identified an issue with a database server within the affected production cluster. Our technical teams took corrective action to address the database activity contributing to the issue, after which service returned to normal operation. The incident has been confirmed as resolved.

Investigating: Incident Description: Our teams have identified an issue affecting a connector within Flexera SaaS Management across all production regions. During this time, affected customers may experience data aggregation failures due to HTTP 504 (Gateway Timeout) errors affecting certain API requests used by the connector.

Business Impact: A subset of customers may experience unsuccessful or delayed data aggregation within Flexera SaaS Management.

Impact Start: 3 November 2026, 07:00 AM CET

Restoration Activity: The initial investigation by our teams identified timeout errors affecting specific reporting requests required by the connector. The service provider has been engaged and is actively investigating the issue. Our technical teams continue to monitor the affected environments and work closely with the service provider toward resolution. In parallel, additional mitigation measures are being evaluated to help restore successful data aggregation while the investigation continues.

Resolved: Investigation identified a database configuration issue that prevented a supporting service from starting successfully, resulting in the Managed Applications page being unavailable in the EU region.

Our technical teams rebuilt the affected database configuration and restored the dependent services. The Managed Applications page is now accessible and functioning normally. Other SaaS Manager functionality remained available, and no impact was identified in other regions.

The incident is now resolved.

Investigating: Incident Description: We are investigating an issue affecting the Managed Applications page within SaaS Manager in the EU region.

Business Impact: Customers may be unable to load the Managed Applications landing page. Other SaaS Manager functionality remains accessible. The issue is currently isolated to the EU region, with no impact identified in other regions.

Restoration Activity: Our technical teams are actively investigating and working to restore normal functionality. Further updates will be provided as more information becomes available.

Investigating: Incident Description: Our teams have identified an issue affecting a connector within Flexera SaaS Management across all production regions. During this time, affected customers may experience data aggregation failures due to HTTP 504 (Gateway Timeout) errors affecting certain API requests used by the connector.

Business Impact: A subset of customers may experience unsuccessful or delayed data aggregation within Flexera SaaS Management.

Impact Start: 3 November 2026, 07:00 AM CET

Restoration Activity: The initial investigation by our teams identified timeout errors affecting specific reporting requests required by the connector. The service provider has been engaged and is actively investigating the issue. Our technical teams continue to monitor the affected environments and work closely with the service provider toward resolution. In parallel, additional mitigation measures are being evaluated to help restore successful data aggregation while the investigation continues.

Investigating: Incident Description: Our teams have identified an issue affecting a connector within Flexera SaaS Management across all production regions. During this time, affected customers may experience data aggregation failures due to HTTP 504 (Gateway Timeout) errors affecting certain API requests used by the connector.

Business Impact: A subset of customers may experience unsuccessful or delayed data aggregation within Flexera SaaS Management.

Impact Start: 3 November 2026, 07:00 AM CET

Restoration Activity: The initial investigation by our teams identified timeout errors affecting specific reporting requests required by the connector. The service provider has been engaged and is actively investigating the issue. Our technical teams continue to monitor the affected environments and work closely with the service provider toward resolution. In parallel, additional mitigation measures are being evaluated to help restore successful data aggregation while the investigation continues.

Resolved: Our technical teams have confirmed that affected Spot operations for AWS have returned to normal.

Investigation identified connectivity timeouts and service instability affecting the processing of AWS operations through Spot. To restore stability, technical teams increased resources for the affected service components and adjusted the service health-check timeout to reduce repeated service restarts.

Following these changes, service health and response times returned to normal operating levels. Validation confirmed recovery of affected customer-facing functionality, including Elastigroup creation and scaling and Ocean ECS operations. Service performance remained stable throughout the monitoring period, and the incident is now considered resolved.

We will continue to investigate the underlying cause. A customer-facing post-mortem report will be published in the coming days with further details on the underlying cause and future preventative measures.

Investigating: Our investigation identified connectivity timeouts and service instability affecting the processing of AWS operations through Spot. Technical teams increased resources for the affected service components and adjusted service health-check settings to improve stability and reduce repeated service restarts. Following these changes, service responsiveness has improved significantly, and validation has confirmed recovery of key customer-facing operations, including Elastigroup creation and scaling.

We are continuing to validate remaining affected functionality and closely monitor service performance and stability before considering the incident resolved.

Investigating: Further investigation has identified prolonged connectivity timeouts while processing requests associated with AWS operations, alongside degraded responsiveness across multiple Spot operations for AWS. Our technical teams are implementing configuration and resource adjustments to improve service stability while continuing to investigate the underlying cause and monitor affected customer operations.

Investigating: Incident Description: We are investigating an issue affecting multiple Spot operations for AWS. Customers may experience failures, delays, or degraded performance when performing AWS-related operations through Spot.

Business Impact: Affected customers may experience failures or delays across multiple Spot operations for AWS, including instance termination, scaling and capacity operations, and creating or managing Elastigroups. Customers may also experience slow or unresponsive AWS Elastigroup creation workflows and issues with Ocean ECS functionality, including ECS clusters not being listed when attempting to import them. The broader scope of affected functionality continues to be assessed.

Restoration Activity: Our technical teams continue to investigate elevated latency and communication failures affecting the processing of AWS operations through Spot. Mitigation changes are being deployed to improve service stability, while teams continue to monitor service recovery and validate functionality across affected Spot operations. Further updates will be provided as the investigation progresses.

Resolved: The billing-related issue affecting the AWS China account has been successfully resolved, and the account has been restored. Normal service has resumed, and the incident is confirmed as resolved.

Identified: Our teams continue to work with AWS Support to restore the affected AWS China account. The matter has been escalated within AWS for further assistance, while our teams are also exploring available options to facilitate restoration. We remain actively engaged with AWS and will provide further updates as more information becomes available.

Identified: Our teams have identified that the AWS China account is currently affected due to a billing-related issue. A support case has been raised with AWS to address the issue and restore the account. We will provide further updates as more information becomes available.

Investigating: Our technical teams have narrowed the investigation to account configuration associated with the affected environment. Teams are reviewing current configuration data against previously known configuration to determine whether identified differences contributed to the instance management failures.

The investigation remains ongoing while the identified configuration differences are validated and the appropriate remediation is determined.

Investigating: Incident Description: We are investigating an issue affecting instance management operations for a subset of Spot customers using the AWS China North region.

Business Impact: Affected customers may experience failures when attempting to launch or terminate instances.

Restoration Activity: Our technical teams are actively investigating the issue and working to identify the underlying cause and restore normal instance management operations. Further updates will be provided as the investigation progresses.

Resolved: Our technical teams have confirmed that affected Spot operations for AWS have returned to normal.

Investigation identified connectivity timeouts and service instability affecting the processing of AWS operations through Spot. To restore stability, technical teams increased resources for the affected service components and adjusted the service health-check timeout to reduce repeated service restarts.

Following these changes, service health and response times returned to normal operating levels. Validation confirmed recovery of affected customer-facing functionality, including Elastigroup creation and scaling and Ocean ECS operations. Service performance remained stable throughout the monitoring period, and the incident is now considered resolved.

We will continue to investigate the underlying cause. A customer-facing post-mortem report will be published in the coming days with further details on the underlying cause and future preventative measures.

Investigating: Our investigation identified connectivity timeouts and service instability affecting the processing of AWS operations through Spot. Technical teams increased resources for the affected service components and adjusted service health-check settings to improve stability and reduce repeated service restarts. Following these changes, service responsiveness has improved significantly, and validation has confirmed recovery of key customer-facing operations, including Elastigroup creation and scaling.

We are continuing to validate remaining affected functionality and closely monitor service performance and stability before considering the incident resolved.

Investigating: Further investigation has identified prolonged connectivity timeouts while processing requests associated with AWS operations, alongside degraded responsiveness across multiple Spot operations for AWS. Our technical teams are implementing configuration and resource adjustments to improve service stability while continuing to investigate the underlying cause and monitor affected customer operations.

Investigating: Incident Description: We are investigating an issue affecting multiple Spot operations for AWS. Customers may experience failures, delays, or degraded performance when performing AWS-related operations through Spot.

Business Impact: Affected customers may experience failures or delays across multiple Spot operations for AWS, including instance termination, scaling and capacity operations, and creating or managing Elastigroups. Customers may also experience slow or unresponsive AWS Elastigroup creation workflows and issues with Ocean ECS functionality, including ECS clusters not being listed when attempting to import them. The broader scope of affected functionality continues to be assessed.

Restoration Activity: Our technical teams continue to investigate elevated latency and communication failures affecting the processing of AWS operations through Spot. Mitigation changes are being deployed to improve service stability, while teams continue to monitor service recovery and validate functionality across affected Spot operations. Further updates will be provided as the investigation progresses.

Resolved: The issue affecting Spot services for AWS has been resolved. AWS identified an issue affecting API request processing and implemented mitigation actions to restore normal service.

During the recovery period, some customers may have experienced increased throttling when performing instance termination operations. These restrictions have now been lifted, and service is operating normally.

Our teams have completed validation activities and will continue to monitor service stability. This incident is now resolved.

Monitoring: Following the mitigation actions implemented by AWS, we are observing a continued reduction in error rates and improved service performance. Our teams are successfully completing the majority of previously affected instance termination operations, and no further errors are currently being observed in our service logs.

Service conditions appear stable. Our technical teams continue to closely monitor the service and perform validation activities while awaiting further confirmation from AWS.

Identified: Our technical teams continue to monitor the service disruption affecting Spot services for AWS. AWS has identified the underlying issue and is actively deploying mitigation actions to restore normal service.

Our teams will continue to monitor service stability and validate affected Spot operations as AWS progresses with its mitigation activities.

Investigating: Incident Description: We are investigating an issue affecting Spot services for AWS in the us-west-2 region, where increased error rates are being observed. The issue is affecting a subset of customers in the region, who may experience failures or degraded performance when performing scale-up and scale-down operations through Spot.

Business Impact: Customers operating in the AWS us-west-2 region may experience failures or degraded performance with scale-up and scale-down operations. Our teams are assessing whether customers in other AWS regions may also be affected.

Restoration Activity: Our technical teams are actively investigating the increased error rates and working to determine the full scope of the impact. The investigation includes assessing whether the disruption is limited to the us-west-2 region or extends to additional AWS regions. Further updates will be provided as the investigation progresses.

Resolved: After extended monitoring , our teams have confirmed that the services are stable . This incident is now resolved. We will share further details via a post mortem report.

Monitoring: Incident Description:

We are investigating an issue affecting Spot services, where a subset of customers may experience launch and scaling issues with across multiple cloud providers. Our monitoring identified increased error rates and service interruptions affecting request processing.

Business Impact:

Affected customers may experience failures or degraded performance when launching resources or performing scaling operations through Elastigroup and Ocean. Our teams are continuing to assess the overall scope and duration of the impact.

Restoration Activity:

Our technical teams are actively investigating the underlying cause of the disruption and monitoring service health. The previously observed alerts have recovered, and request processing appears to be returning to normal levels. Teams are continuing to validate service stability and confirm full restoration. Further updates will be provided as the investigation progresses.