Flexera Status

Resolved: Our investigation and mitigation efforts have been completed, and the issue has now been resolved. Services are operating as expected, and impacted functionality has been restored.

Our technical teams will continue to closely monitor the platform to ensure ongoing stability and validate continued healthy system behavior.

Investigating: Our technical teams continue to actively investigate and troubleshoot the issue to determine the underlying cause of the observed behavior. Investigation efforts remain ongoing, with teams reviewing multiple potential contributing factors and analyzing system activity.

At this time, the root cause has not yet been conclusively identified, and work is continuing to isolate and resolve the issue. Further updates will be shared as additional information becomes available.

Investigating: Investigation is ongoing, and technical teams are continuing to review the timeout behavior and related errors to confirm the root cause and identify the appropriate remediation steps. We will provide another update as more information becomes available.

Investigating: Incident Description: We are investigating an issue affecting Flexera One IT Asset Management in the NAM region. Customers may experience intermittent Beacon-related issues, including timeouts, inventory upload delays, and some Beacon download failures.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and working to identify the appropriate remediation steps. We are monitoring the situation closely and will provide updates as more information becomes available.

Resolved: Following the hotfix deployment, no additional customer reconcile failures have been observed. After an extended monitoring period and validation of platform behavior, the issue is now being declared as resolved.

Monitoring: The hotfix has been deployed, and our teams are currently monitoring the services to ensure resolution.

Identified: Incident Description: We are investigating an issue affecting Flexera One IT Asset Management customers in the EU & APAC regions where, following a recent production release, reconcile jobs have been failing for multiple customers.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and have identified the primary cause. Subsequent reconcile runs for customers who encountered errors are expected to complete successfully. In parallel, teams are deploying a hotfix to prevent the issue from impacting customers who have not yet completed their first reconcile following the recent release.

Resolved: Our investigation has been completed, and the issue has now been declared resolved based on current system behavior and validation results. Platform activity and processing have returned to expected levels, and our teams have confirmed stability across the broader environment.

Based on current observations and available data, a small number of customers continue to experience isolated processing slowness. These cases appear to be limited in scope and are being tracked separately by the relevant technical teams, who are actively working toward resolution.

At this time, no broader impact has been identified, and monitoring activities will continue to ensure ongoing platform stability.

Identified: Our technical teams continue to actively investigate the issue while closely monitoring the environment and validating recent system activity following the implemented changes. Investigation and validation efforts remain ongoing, and we are currently awaiting additional findings and updates from the technical teams.

Further updates will be shared as more information becomes available.

Identified: Our technical teams continue to closely monitor the environment and validate recent inventory processing activity following the changes implemented within the data ingestion flow. Investigation and validation efforts remain ongoing, and we are currently awaiting additional updates from the technical teams.

Further updates will be provided as more information becomes available.

Identified: Our technical teams continue to monitor the environment and validate recent inventory processing activity following the changes made to the data ingestion flow. At this time, we are awaiting further updates from the technical teams as investigation and validation efforts continue.

Further updates will be shared as more information becomes available.

Identified: Our technical teams have made changes to the data ingestion flow, and initial validation shows recent inventory updates are moving through the expected processing path. We are continuing to validate recent activity and monitor for any remaining delays as processing continues.

Further updates will be provided as validation continues.

Monitoring: Our technical teams continue to investigate reports of intermittent issues affecting certain uploads and ingestion activity. Current findings suggest this behavior may be related to a separate issue, though investigation and validation are still ongoing to determine the overall scope of impact.

We will provide further updates as more information becomes available.

Monitoring: We are continuing to investigate delayed IT Visibility inventory data updates.

Our technical teams are reviewing the data ingestion process for affected inventory sources, as some updates are not being consistently received or reflected in the application. We are actively assessing the scope of impact and will provide further updates as more information becomes available.

Monitoring: Processing behavior continues to improve, and previously delayed inventory updates are continuing to progress.

Our technical teams have made additional changes to improve processing performance and visibility. We are continuing to monitor progress, validate recent activity, and ensure inventory updates continue moving toward current processing. Further updates will be provided as validation continues.

Monitoring: Processing behavior has improved, and our teams continue to monitor the environment and validate recent import activity.

Some previously affected imports are now processing successfully, and technical teams continue to review remaining slow-processing behavior to ensure new imports complete as expected. We will provide another update as validation continues.

Monitoring: Our teams continue to closely monitor the environment to ensure ongoing platform stability and the successful processing of new imports. A small subset of customers may continue to experience delays in the processing of new imports. Our technical teams are actively investigating the underlying cause of the slowness and are working to implement a resolution as quickly as possible.

Monitoring: Processing across all organizations has returned to normal, and the backlog has been fully cleared. New imports are now completing successfully, and the platform is operating within expected levels.

Some customers may continue to see certain historical imports displayed as timed out in the UI. This is expected behavior for imports that exceeded the UI timeout threshold during the recovery period and does not necessarily indicate an active processing issue. Our teams continue to closely monitor the environment to ensure ongoing platform stability and successful processing of new imports.

Monitoring: We are continuing to monitor IT Visibility inventory data processing.

During validation, additional processing errors were identified that are delaying completion for some inventory updates. Recovery efforts are continuing, and we are validating the remaining affected processing activity to confirm inventory updates complete successfully.

We will continue to provide updates as recovery and validation continue.

Monitoring: All uploads from the past days have now been processed successfully. Our teams will continue to closely monitor upcoming uploads over the weekend to ensure processing completes within expected timeframes and services remain stable.

Identified: We have identified a potential underlying issue that may cause some IT Visibility inventory imports to show a timeout status.

A fix has been put in place, and our technical teams are reprocessing affected inventory data. We are continuing to monitor progress and validate recovery. Further updates will be provided as reprocessing continues.

Investigating: Our technical teams are actively reviewing the import processing workflow to identify where the reported timeout behavior is occurring and determine the appropriate remediation path. We are continuing to monitor the environment and will provide another update as the investigation progresses.

Investigating: Incident Description: We are investigating reports of delayed updates for IT Visibility inventory data in the North America region. Some customers may observe recent inventory import activity showing a timeout status or delays in updated data becoming available within the application.

Priority: P2

Restoration Activity: Our technical teams are actively reviewing the reported behavior to confirm the current scope of impact and validate customer-facing data availability. We are continuing to monitor the situation closely and will provide further updates as the investigation progresses.

Resolved: Our teams continue to monitor the environment closely. No ongoing customer-facing impact had been reported, and systems remain stable with the current workaround in place.

Root cause investigation efforts are still ongoing, and technical teams continue to validate a permanent fix to prevent recurrence. Further updates will be shared via a post-mortem report.

Monitoring: Incident Description: We are currently experiencing an issue affecting a subset of Snow Atlas customers in the APAC region. Affected users may encounter HTTP 500 errors when accessing the application.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and have identified a potential root cause. As an immediate mitigation, service restarts were performed on the affected components, which restored functionality for impacted customers. Teams are continuing their investigation to implement a permanent resolution and are closely monitoring the environment to ensure ongoing stability. Further updates will be provided as more information becomes available.

Resolved: Our teams continue to monitor the environment closely. No ongoing customer-facing impact had been reported, and systems remain stable with the current workaround in place.

Root cause investigation efforts are still ongoing, and technical teams continue to validate a permanent fix to prevent recurrence. Further updates will be shared via a post-mortem report.

Monitoring: Incident Description: We are currently experiencing an issue affecting a subset of Snow Atlas customers in the APAC region. Affected users may encounter HTTP 500 errors when accessing the application.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and have identified a potential root cause. As an immediate mitigation, service restarts were performed on the affected components, which restored functionality for impacted customers. Teams are continuing their investigation to implement a permanent resolution and are closely monitoring the environment to ensure ongoing stability. Further updates will be provided as more information becomes available.