Flexera Status

Resolved: Inventory processing performance has been restored across the platform. Additional measures have been taken to ensure continued processing efficiency where needed.

This incident is now considered resolved, and we will continue to monitor the environment to ensure ongoing stability.

Monitoring: Inventory processing performance continues to trend in a positive direction following the changes implemented yesterday. We plan to reassess progress in the morning after the overnight imports have completed and will provide further updates as needed.

Monitoring: Inventory processing performance continues to improve, with overall progress trending in the right direction. Additional infrastructure adjustments were made earlier to support processing throughput. Monitoring remains in place as we continue working to ensure consistent performance across the platform.

Monitoring: A significant portion of the inventory data backlog has now been cleared, and the platform is progressing steadily toward full resolution. Our teams continue to monitor performance and will provide further updates as we move closer to full recovery.

Investigating: We have continued tuning infrastructure allocations to improve processing throughput for tenants with higher inventory volumes. Recent adjustments have contributed to a meaningful reduction in backlog across several environments. In some cases, additional capacity has been added to help stabilize processing rates and support further progress.

Our teams are closely monitoring platform performance and will continue to implement optimizations as needed to ensure timely inventory data updates.

Investigating: We have made adjustments within the platform to optimize processing for tenants with higher inventory volumes. Early indicators suggest that these changes are beginning to reduce the backlog. Our teams are continuing to monitor performance closely and will evaluate further tuning as needed to ensure continued progress.

Investigating: We are preparing additional enhancements to optimize how inventory processing is prioritized across the platform. These improvements are intended to dynamically allocate resources based on backlog size, helping to improve responsiveness for tenants with higher volumes. Implementation planning is underway, and we will continue to provide updates as progress continues.

Investigating: We have implemented additional infrastructure changes to improve inventory processing throughput. These changes build on previous efforts and are designed to accelerate progress in reducing the existing backlog. Monitoring remains ongoing, and we continue to evaluate further adjustments as needed to ensure consistent and timely inventory data updates across the platform.

Investigating: We have implemented infrastructure optimizations to improve inventory processing throughput. Early indicators show increased processing rates, and our teams are actively monitoring the impact of these changes. Additional measures are being evaluated to further reduce the backlog and ensure timely reflection of inventory data across the platform.

Investigating: Incident Description: We are currently investigating an inventory processing backlog affecting IT Asset Management (ITAM) services in the North America region. As a result, customers may experience delays in the reflection of the most recent inventory data within the platform.

Priority: P2

Restoration Activity: Our teams are actively reviewing processing behavior and evaluating targeted remediation steps to reduce the backlog and ensure timely inventory updates. We are continuing to assess options to mitigate impact and will share further updates as progress is made.

Resolved: The SVR platform has remained stable across both the web application and automated access during the extended monitoring period. No further issues have been observed, and technical teams have confirmed that all services are functioning as expected. This incident has been resolved.

Monitoring: The redeployment of the application has been completed. Initial sanity checks have passed, and the platform is currently functioning as expected. The incident has now moved into the monitoring phase to ensure continued stability across both the web application and automated access.

Investigating: We are currently redeploying the Software Vulnerability Research (SVR) application to address ongoing service instability. As part of this process, a brief interruption is expected across the platform, affecting both the user interface and automated access to vulnerability data.

Our teams are actively working to restore full functionality and are closely monitoring system behavior during this transition. We will provide further updates as progress continues.

Investigating: The API servers became unresponsive again after being reintroduced, and the issue has resurfaced. In addition, the SVR web application is now experiencing degraded performance.

We are actively investigating both the recurrence of the automated access issue and the new impact to the application. Monitoring and diagnostics are ongoing.

Monitoring: The services supporting automated access to vulnerability data have been brought back online and are now responding as expected. Users are able to authenticate successfully, and we are closely monitoring performance and stability at this time. Further updates will be provided as needed.

Investigating: Our teams have removed a backend component contributing to the issue and have temporarily isolated the services supporting automated access to vulnerability data. We are actively assessing the situation and working toward recovery. Further updates will be shared as progress continues.

Investigating: Incident Description: We are currently investigating an issue affecting automated access to vulnerability data within the Software Vulnerability Research (SVR) platform. A subset of customers using integrations or scheduled processes to retrieve SVR data may be experiencing interruptions.

Note: This incident was initially classified as P2 during the early stages of investigation and troubleshooting, when the impact appeared to be limited to automated access only. As the situation progressed and broader platform instability was observed, including issues affecting the SVR web application - the priority was elevated to P1 to reflect the full scope of impact.

Priority: P1

Restoration Activity: Our technical teams have identified instability in the underlying API services that support automated access. Restoration efforts are underway, including isolating affected components and monitoring service behavior. Further updates will be provided as progress continues.