Flexera Status

Resolved: Our teams have completed post-deployment validation and confirmed that service performance has returned to expected levels. Continued monitoring has shown stable platform operation with no further impact observed. Based on these results, this issue is now considered resolved.

Monitoring: The hotfix has been successfully deployed, and engineering teams are currently validating its effectiveness. Teams are continuing to monitor platform behaviour and review telemetry to confirm the issue resolution.

Identified: Our teams continue to work on implementing a hotfix to address the issue . During deployment, the hotfix encountered database conditions that are preventing it from completing successfully.

Our technical teams are actively working to resolve this and are evaluating targeted mitigation actions to allow the hotfix to complete. Once the hotfix has been successfully applied, teams will validate service performance and continue monitoring to confirm recovery. We will provide another update as more information becomes available.

Identified: Incident Description: We have identified an issue affecting inventory processing in Flexera One IT Asset Management following the deployment of the 2026 R1.1 release in our US production environment. As a result, some customers may experience degraded performance and intermittent reliability issues when accessing certain areas of the user interface and performing system-related tasks.

Priority: P3

Restoration Activity: Our investigation has determined that the issue is related to a software defect introduced with the 2026 R1.1 release. While the defect had been previously identified and mitigation procedures were incorporated into the deployment process, the automated remediation encountered unexpected execution issues . As a result, technical teams have implemented alternative mitigation measures to reduce customer impact and stabilise system performance.

We continue to actively monitor the environment and apply corrective actions to address the underlying defect and restore normal service operation.

Resolved: Following deployment of the identified fixes, previously impacted processing activities are now completing successfully, and we are no longer seeing recurrence of the issues observed following the recent release. Based on the results observed after deployment of the fixes, this incident is now resolved. We will publish a full RCA in the coming days that will include a detailed summary of the issue, root cause, and preventative measures being implemented to help prevent recurrence.

Monitoring: Our teams continue to validate the recently deployed hotfixes, and initial results look positive. We are closely monitoring affected processing activities to confirm the effectiveness of the fix and ensure platform stability.

Validation is ongoing, and we will continue to monitor performance before confirming full resolution. We will provide another update as more information becomes available.

Identified: We continue to make progress in addressing the performance issues affecting a subset of customers in the APAC and Europe production environments. The identified fixes have now been deployed, and we are actively monitoring the environment as customer processing activities continue. Our teams are validating the effectiveness of these changes and assessing overall platform performance. We will provide additional updates as more information becomes available.

Identified: Incident Description: We have identified an issue affecting inventory processing in Flexera One IT Asset Management following the deployment of the 2026 R1.1 release in our APAC and Europe environments. As a result, a subset of customers may experience degraded performance when accessing certain areas of the user interface and while performing system-related tasks.

Priority: P3

Restoration Activity: Our technical teams have identified the issue as a software defect introduced with the 2026 R1.1 release. Mitigation measures have been implemented to reduce customer impact, and teams are actively working to fully restore service performance. We will continue to provide updates as progress is made.

Resolved: Following deployment of the identified fixes, previously impacted processing activities are now completing successfully, and we are no longer seeing recurrence of the issues observed following the recent release. Based on the results observed after deployment of the fixes, this incident is now resolved. We will publish a full RCA in the coming days that will include a detailed summary of the issue, root cause, and preventative measures being implemented to help prevent recurrence.

Monitoring: Our teams continue to validate the recently deployed hotfixes, and initial results look positive. We are closely monitoring affected processing activities to confirm the effectiveness of the fix and ensure platform stability.

Validation is ongoing, and we will continue to monitor performance before confirming full resolution. We will provide another update as more information becomes available.

Identified: We continue to make progress in addressing the performance issues affecting a subset of customers in the APAC and Europe production environments. The identified fixes have now been deployed, and we are actively monitoring the environment as customer processing activities continue. Our teams are validating the effectiveness of these changes and assessing overall platform performance. We will provide additional updates as more information becomes available.

Identified: Incident Description: We have identified an issue affecting inventory processing in Flexera One IT Asset Management following the deployment of the 2026 R1.1 release in our APAC and Europe environments. As a result, a subset of customers may experience degraded performance when accessing certain areas of the user interface and while performing system-related tasks.

Priority: P3

Restoration Activity: Our technical teams have identified the issue as a software defect introduced with the 2026 R1.1 release. Mitigation measures have been implemented to reduce customer impact, and teams are actively working to fully restore service performance. We will continue to provide updates as progress is made.

Identified: Corrective actions have now been applied to a larger number of affected organisations, and initial validation indicates that reports are loading successfully.

We are currently validating all affected organisations to confirm that report functionality and service performance have been fully restored. In parallel, teams continue to implement broader remediation measures across the environment and are closely monitoring the service to ensure stability while work towards full resolution continues.

Identified: Our investigation has identified a potential configuration-related issue within the affected environment. As part of our validation efforts, corrective actions were applied to a subset of impacted organisations, and reports are now loading successfully.

Our teams are currently focused on implementing a broader remediation across all affected organisations and are conducting a detailed review to understand why the configuration changes did not propagate as expected. We continue to validate the remediation and closely monitor service performance while working towards full resolution.

Investigating: Incident Description: We are investigating an issue affecting IT Visibility in the Europe region where multiple Power BI reports are failing to load . Customers in the affected region may be unable to view impacted reports within the application. Current investigation indicates the issue is limited to the Europe region, with no impact observed in other regions at this time.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue to identify the underlying cause and restore report functionality. We are continuing to assess the scope of impact, monitor service health, and implement corrective actions as appropriate. We will provide further updates as more information becomes available.

Resolved: AWS resolved their service disruption on 18 July at 6:57 AM PDT. Following successful validation by our technical teams, we have confirmed that service functionality has been restored .

Monitoring: We continue to monitor the AWS service event and remain engaged with AWS as they complete their recovery activities. Validation completed to date has not identified any impact to Spot billing or cost analysis data. We are continuing to monitor the situation and complete any remaining validation activities before determining closure of this incident.

Identified: We remain actively engaged with AWS and continue to closely monitor the situation. AWS has identified the root cause and implemented mitigation measures to address the underlying issue that resulted in incorrect estimated cost and usage data being displayed.

AWS has begun backfilling data to restore accurate cost and usage information for all customers and full recovery is expected by 18 July 2026, 12:00 PM PDT.

Identified: Our investigation and validation efforts to date have not identified any impact to Spot billing or cost analysis data. The billing and pricing data reviewed remains consistent with expected values. While initial validation results are positive, we are continuing additional validation activities as further data becomes available to confirm these findings. We remain engaged with AWS and will continue to monitor the situation closely. We will share additional updates as our validation activities continue.

Identified: We continue to closely monitor the service provider outage and its impact on affected services. Further updates will be provided as new information becomes available.

Investigating: We are continuing to investigate this issue.

Investigating: Incident Description: We have identified an issue impacting billing and cost visibility for AWS customers in all regions. As a result of an active service provider disruption, customers may observe inaccurate, incomplete, or delayed estimated cost and usage information within the Billing and Cost Management Console. This issue is limited to AWS-based services and does not affect customers using other cloud platforms.

Priority: P2

Restoration Activity: Our technical teams have confirmed that the issue is related to an active AWS service event affecting all regions. We are actively monitoring the situation and working closely with AWS updates to assess customer impact. Service restoration is dependent on AWS resolving the underlying issue, and we will continue to provide updates as additional information becomes available.