Flexera Status

Resolved: Our teams identified that the issue was caused by a recent configuration change and successfully deployed a fix. All related errors have cleared, and services have been restored to normal operation.

Investigating: Incident Description: We are investigating an issue impacting beacon connectivity in the North America region. The affected customers may experience errors when attempting to upload or download data through beacon endpoints, including messages indicating “502 error (Bad Gateway).”

Priority: P2

Restoration Activity: Our teams are actively investigating reports of connection failures. Initial findings indicate that certain beacon endpoints are returning errors when processing requests. Technical teams are reviewing routing and endpoint configurations to identify the cause and restore normal operation.

Resolved: Our teams identified that the issue was caused by a recent configuration change and successfully deployed a fix. All related errors have cleared, and services have been restored to normal operation.

Investigating: Incident Description: We are investigating an issue impacting beacon connectivity in the North America region. The affected customers may experience errors when attempting to upload or download data through beacon endpoints, including messages indicating “502 error (Bad Gateway).”

Priority: P2

Restoration Activity: Our teams are actively investigating reports of connection failures. Initial findings indicate that certain beacon endpoints are returning errors when processing requests. Technical teams are reviewing routing and endpoint configurations to identify the cause and restore normal operation.

Resolved: Our teams have completed all validations and have not identified any further issues. We will continue to further investigate the root cause and will publish our findings in a post-mortem report once available.

Monitoring: Our teams have restored the database, which should fully recover all functionality. We are continuing to monitor the environment to ensure stability and to check for any residual issues.

Investigating: Incident Description: Our teams are currently investigating an issue affecting a subset of Flexera One users in the APAC region, resulting in degraded RBAC(Role-Based Access Control) functionality. Impacted non-admin users are missing several product functionalities due to missing privileges, and administrators were initially unable to create new organizations.

Priority: P2

Restoration Activity: Our teams have identified a database-related issue as the underlying cause. They are actively working to restore the appropriate access privileges for all affected users. The ability for administrators to create new organizations has already been fully restored. We will share further updates as they become available.

Resolved: Our teams have completed all validations and have not identified any further issues. We will continue to further investigate the root cause and will publish our findings in a post-mortem report once available.

Monitoring: Our teams have restored the database, which should fully recover all functionality. We are continuing to monitor the environment to ensure stability and to check for any residual issues.

Investigating: Incident Description: Our teams are currently investigating an issue affecting a subset of Flexera One users in the APAC region, resulting in degraded RBAC(Role-Based Access Control) functionality. Impacted non-admin users are missing several product functionalities due to missing privileges, and administrators were initially unable to create new organizations.

Priority: P2

Restoration Activity: Our teams have identified a database-related issue as the underlying cause. They are actively working to restore the appropriate access privileges for all affected users. The ability for administrators to create new organizations has already been fully restored. We will share further updates as they become available.

Resolved: Our teams have completed all validations and have not identified any further issues. We will continue to further investigate the root cause and will publish our findings in a post-mortem report once available.

Monitoring: Our teams have restored the database, which should fully recover all functionality. We are continuing to monitor the environment to ensure stability and to check for any residual issues.

Investigating: Incident Description: Our teams are currently investigating an issue affecting a subset of Flexera One users in the APAC region, resulting in degraded RBAC(Role-Based Access Control) functionality. Impacted non-admin users are missing several product functionalities due to missing privileges, and administrators were initially unable to create new organizations.

Priority: P2

Restoration Activity: Our teams have identified a database-related issue as the underlying cause. They are actively working to restore the appropriate access privileges for all affected users. The ability for administrators to create new organizations has already been fully restored. We will share further updates as they become available.

Resolved: Our teams have completed all validations and have not identified any further issues. We will continue to further investigate the root cause and will publish our findings in a post-mortem report once available.

Monitoring: Our teams have restored the database, which should fully recover all functionality. We are continuing to monitor the environment to ensure stability and to check for any residual issues.

Investigating: Incident Description: Our teams are currently investigating an issue affecting a subset of Flexera One users in the APAC region, resulting in degraded RBAC(Role-Based Access Control) functionality. Impacted non-admin users are missing several product functionalities due to missing privileges, and administrators were initially unable to create new organizations.

Priority: P2

Restoration Activity: Our teams have identified a database-related issue as the underlying cause. They are actively working to restore the appropriate access privileges for all affected users. The ability for administrators to create new organizations has already been fully restored. We will share further updates as they become available.

Resolved: Our teams have completed all validations and have not identified any further issues. We will continue to further investigate the root cause and will publish our findings in a post-mortem report once available.

Monitoring: Our teams have restored the database, which should fully recover all functionality. We are continuing to monitor the environment to ensure stability and to check for any residual issues.

Investigating: Incident Description: Our teams are currently investigating an issue affecting a subset of Flexera One users in the APAC region, resulting in degraded RBAC(Role-Based Access Control) functionality. Impacted non-admin users are missing several product functionalities due to missing privileges, and administrators were initially unable to create new organizations.

Priority: P2

Restoration Activity: Our teams have identified a database-related issue as the underlying cause. They are actively working to restore the appropriate access privileges for all affected users. The ability for administrators to create new organizations has already been fully restored. We will share further updates as they become available.

Resolved: Our teams have completed all validations and have not identified any further issues. We will continue to further investigate the root cause and will publish our findings in a post-mortem report once available.

Monitoring: Our teams have restored the database, which should fully recover all functionality. We are continuing to monitor the environment to ensure stability and to check for any residual issues.

Investigating: Incident Description: Our teams are currently investigating an issue affecting a subset of Flexera One users in the APAC region, resulting in degraded RBAC(Role-Based Access Control) functionality. Impacted non-admin users are missing several product functionalities due to missing privileges, and administrators were initially unable to create new organizations.

Priority: P2

Restoration Activity: Our teams have identified a database-related issue as the underlying cause. They are actively working to restore the appropriate access privileges for all affected users. The ability for administrators to create new organizations has already been fully restored. We will share further updates as they become available.

Resolved: Our teams have completed all validations and have not identified any further issues. We will continue to further investigate the root cause and will publish our findings in a post-mortem report once available.

Monitoring: Our teams have restored the database, which should fully recover all functionality. We are continuing to monitor the environment to ensure stability and to check for any residual issues.

Investigating: Incident Description: Our teams are currently investigating an issue affecting a subset of Flexera One users in the APAC region, resulting in degraded RBAC(Role-Based Access Control) functionality. Impacted non-admin users are missing several product functionalities due to missing privileges, and administrators were initially unable to create new organizations.

Priority: P2

Restoration Activity: Our teams have identified a database-related issue as the underlying cause. They are actively working to restore the appropriate access privileges for all affected users. The ability for administrators to create new organizations has already been fully restored. We will share further updates as they become available.

Resolved: Our teams have completed all validations and have not identified any further issues. We will continue to further investigate the root cause and will publish our findings in a post-mortem report once available.

Monitoring: Our teams have restored the database, which should fully recover all functionality. We are continuing to monitor the environment to ensure stability and to check for any residual issues.

Investigating: Incident Description: Our teams are currently investigating an issue affecting a subset of Flexera One users in the APAC region, resulting in degraded RBAC(Role-Based Access Control) functionality. Impacted non-admin users are missing several product functionalities due to missing privileges, and administrators were initially unable to create new organizations.

Priority: P2

Restoration Activity: Our teams have identified a database-related issue as the underlying cause. They are actively working to restore the appropriate access privileges for all affected users. The ability for administrators to create new organizations has already been fully restored. We will share further updates as they become available.

Resolved: Our teams have completed all validations and have not identified any further issues. We will continue to further investigate the root cause and will publish our findings in a post-mortem report once available.

Monitoring: Our teams have restored the database, which should fully recover all functionality. We are continuing to monitor the environment to ensure stability and to check for any residual issues.

Investigating: Incident Description: Our teams are currently investigating an issue affecting a subset of Flexera One users in the APAC region, resulting in degraded RBAC(Role-Based Access Control) functionality. Impacted non-admin users are missing several product functionalities due to missing privileges, and administrators were initially unable to create new organizations.

Priority: P2

Restoration Activity: Our teams have identified a database-related issue as the underlying cause. They are actively working to restore the appropriate access privileges for all affected users. The ability for administrators to create new organizations has already been fully restored. We will share further updates as they become available.

Monitoring: Access to the Snow Software portal has been restored. Our teams reverted to the last known good deployment state and have confirmed that the portal is now loading as expected. Some users may need to refresh their browser or clear cached data if they attempted to access the portal during the disruption.

We have monitored the service for an extended period to ensure continued stability and have completed all validations. This incident is now resolved.

Monitoring: Access to the Snow Software portal has been restored. Our teams have reverted to the last successful deployment state and confirmed that the portal is now loading as expected. Some users may need to refresh their browser or clear cached data if they attempted to access the portal during the disruption.

Identified: Our teams have confirmed that a recent change is linked to the access issue affecting the Snow Software portal. An update is currently being deployed to address this. Once the deployment completes, we will revalidate portal access and continue to monitor the situation closely.

We will provide the next update as soon as more information becomes available.

Investigating: Incident Description: We are currently investigating an issue affecting access to the Snow Software portal (https://www.snowsoftware.io/). Customers may experience the portal not loading as expected or becoming stuck on the sign-in screen.

Priority: P1

Restoration Activity: Our teams are actively investigating and working to identify the source of the disruption. We will continue to monitor the situation closely and share further updates as more information becomes available.

Monitoring: Access to the Snow Software portal has been restored. Our teams reverted to the last known good deployment state and have confirmed that the portal is now loading as expected. Some users may need to refresh their browser or clear cached data if they attempted to access the portal during the disruption.

We have monitored the service for an extended period to ensure continued stability and have completed all validations. This incident is now resolved.

Monitoring: Access to the Snow Software portal has been restored. Our teams have reverted to the last successful deployment state and confirmed that the portal is now loading as expected. Some users may need to refresh their browser or clear cached data if they attempted to access the portal during the disruption.

Identified: Our teams have confirmed that a recent change is linked to the access issue affecting the Snow Software portal. An update is currently being deployed to address this. Once the deployment completes, we will revalidate portal access and continue to monitor the situation closely.

We will provide the next update as soon as more information becomes available.

Investigating: Incident Description: We are currently investigating an issue affecting access to the Snow Software portal (https://www.snowsoftware.io/). Customers may experience the portal not loading as expected or becoming stuck on the sign-in screen.

Priority: P1

Restoration Activity: Our teams are actively investigating and working to identify the source of the disruption. We will continue to monitor the situation closely and share further updates as more information becomes available.

Monitoring: Access to the Snow Software portal has been restored. Our teams reverted to the last known good deployment state and have confirmed that the portal is now loading as expected. Some users may need to refresh their browser or clear cached data if they attempted to access the portal during the disruption.

We have monitored the service for an extended period to ensure continued stability and have completed all validations. This incident is now resolved.

Monitoring: Access to the Snow Software portal has been restored. Our teams have reverted to the last successful deployment state and confirmed that the portal is now loading as expected. Some users may need to refresh their browser or clear cached data if they attempted to access the portal during the disruption.

Identified: Our teams have confirmed that a recent change is linked to the access issue affecting the Snow Software portal. An update is currently being deployed to address this. Once the deployment completes, we will revalidate portal access and continue to monitor the situation closely.

We will provide the next update as soon as more information becomes available.

Investigating: Incident Description: We are currently investigating an issue affecting access to the Snow Software portal (https://www.snowsoftware.io/). Customers may experience the portal not loading as expected or becoming stuck on the sign-in screen.

Priority: P1

Restoration Activity: Our teams are actively investigating and working to identify the source of the disruption. We will continue to monitor the situation closely and share further updates as more information becomes available.

Monitoring: Access to the Snow Software portal has been restored. Our teams reverted to the last known good deployment state and have confirmed that the portal is now loading as expected. Some users may need to refresh their browser or clear cached data if they attempted to access the portal during the disruption.

We have monitored the service for an extended period to ensure continued stability and have completed all validations. This incident is now resolved.

Monitoring: Access to the Snow Software portal has been restored. Our teams have reverted to the last successful deployment state and confirmed that the portal is now loading as expected. Some users may need to refresh their browser or clear cached data if they attempted to access the portal during the disruption.

Identified: Our teams have confirmed that a recent change is linked to the access issue affecting the Snow Software portal. An update is currently being deployed to address this. Once the deployment completes, we will revalidate portal access and continue to monitor the situation closely.

We will provide the next update as soon as more information becomes available.

Investigating: Incident Description: We are currently investigating an issue affecting access to the Snow Software portal (https://www.snowsoftware.io/). Customers may experience the portal not loading as expected or becoming stuck on the sign-in screen.

Priority: P1

Restoration Activity: Our teams are actively investigating and working to identify the source of the disruption. We will continue to monitor the situation closely and share further updates as more information becomes available.

Monitoring: Access to the Snow Software portal has been restored. Our teams reverted to the last known good deployment state and have confirmed that the portal is now loading as expected. Some users may need to refresh their browser or clear cached data if they attempted to access the portal during the disruption.

We have monitored the service for an extended period to ensure continued stability and have completed all validations. This incident is now resolved.

Monitoring: Access to the Snow Software portal has been restored. Our teams have reverted to the last successful deployment state and confirmed that the portal is now loading as expected. Some users may need to refresh their browser or clear cached data if they attempted to access the portal during the disruption.

Identified: Our teams have confirmed that a recent change is linked to the access issue affecting the Snow Software portal. An update is currently being deployed to address this. Once the deployment completes, we will revalidate portal access and continue to monitor the situation closely.

We will provide the next update as soon as more information becomes available.

Investigating: Incident Description: We are currently investigating an issue affecting access to the Snow Software portal (https://www.snowsoftware.io/). Customers may experience the portal not loading as expected or becoming stuck on the sign-in screen.

Priority: P1

Restoration Activity: Our teams are actively investigating and working to identify the source of the disruption. We will continue to monitor the situation closely and share further updates as more information becomes available.