Flexera Status

Resolved: Following extended monitoring, our teams have confirmed that the platform has remained stable and no recurrence of the issue has been observed since the remediation actions were completed. Reconciliation processing continues to operate normally, connectivity with the Reconcile service remains healthy, and all validation checks have been successful.

Based on the sustained stability of the environment and the absence of any further failures, this incident has been resolved

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Our teams identified a configuration issue introduced during the completion of a standard release earlier today, which prevented an instance from successfully communicating with the Reconcile service.

The affected instance's configuration process was successfully re-executed, restoring the required settings and re-establishing connectivity with the Reconcile service. Validation testing confirmed normal service operation, and reconciliation processing has resumed successfully. The environment remains under monitoring to ensure continued stability.

Investigating: Incident Description: We are currently investigating an issue impacting the reconciliation process within the IT Asset Management platform in the EU region. Affected customers may experience failures when attempting to run reconciliation jobs. As a result, reconciliation processes may not complete successfully, potentially delaying data updates and downstream processing.

Priority: P2

Restoration Activity: Our technical teams have been engaged and are actively working to identify the root cause and restore services. Further updates will be provided as we continue working toward resolution.

Resolved: Following a period of monitoring, services have remained stable and no further issues have been observed.

This incident is now considered resolved.

Monitoring: The configuration changes have been deployed, and the affected service components are now operating with the intended resource configuration. Our technical teams have observed recovery of the impacted Cloud Cost Optimization (CCO) functionality in the North America region and are performing final validation to confirm service stability.

We will continue to monitor the environment closely and provide a further update once validation activities are complete.

Identified: Our investigation has identified the issue affecting certain Cloud Cost Optimization (CCO) functionality in the North America region. Following a recent service migration, some application components were not operating with the expected resource configuration, resulting in certain requests failing to complete and impacted pages remaining in a continuous loading state.

Our technical teams have implemented configuration changes to restore the appropriate resource allocation for the affected services and are currently deploying those changes. We are monitoring recovery and validating service functionality as the update takes effect.

We will provide additional updates as progress continues.

Investigating: Incident Description: We are investigating an issue affecting Cloud Cost Optimization (CCO) services in the North America (NAM) region. Customers may experience pages failing to load, prolonged loading behavior, or difficulty accessing certain Cloud Cost Optimization functionality within Flexera One.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and working to restore normal service. Current efforts are focused on identifying the cause of the degradation and validating corrective actions. We will provide additional updates as more information becomes available.