Flexera Status

Resolved: Our investigation and mitigation efforts have been completed, and the issue has now been resolved. Services are operating as expected, and impacted functionality has been restored.

Our technical teams will continue to closely monitor the platform to ensure ongoing stability and validate continued healthy system behavior.

Investigating: Our technical teams continue to actively investigate and troubleshoot the issue to determine the underlying cause of the observed behavior. Investigation efforts remain ongoing, with teams reviewing multiple potential contributing factors and analyzing system activity.

At this time, the root cause has not yet been conclusively identified, and work is continuing to isolate and resolve the issue. Further updates will be shared as additional information becomes available.

Investigating: Investigation is ongoing, and technical teams are continuing to review the timeout behavior and related errors to confirm the root cause and identify the appropriate remediation steps. We will provide another update as more information becomes available.

Investigating: Incident Description: We are investigating an issue affecting Flexera One IT Asset Management in the NAM region. Customers may experience intermittent Beacon-related issues, including timeouts, inventory upload delays, and some Beacon download failures.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and working to identify the appropriate remediation steps. We are monitoring the situation closely and will provide updates as more information becomes available.

Resolved: Following the hotfix deployment, no additional customer reconcile failures have been observed. After an extended monitoring period and validation of platform behavior, the issue is now being declared as resolved.

Monitoring: The hotfix has been deployed, and our teams are currently monitoring the services to ensure resolution.

Identified: Incident Description: We are investigating an issue affecting Flexera One IT Asset Management customers in the EU & APAC regions where, following a recent production release, reconcile jobs have been failing for multiple customers.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and have identified the primary cause. Subsequent reconcile runs for customers who encountered errors are expected to complete successfully. In parallel, teams are deploying a hotfix to prevent the issue from impacting customers who have not yet completed their first reconcile following the recent release.

Resolved: The issue affecting Beacon-related workflows in the APAC region has been resolved. Technical teams completed a service update, and validation has confirmed that the affected workflow is now accessible. We will continue to monitor the service to ensure continued stability.

Identified: Technical teams have identified that the issue is likely related to a service compatibility issue affecting Beacon-related workflows in the APAC region.

As part of the remediation effort, the team is validating a service update in lower environments before making any production change. The team is also continuing to review the contributing factors that led to the compatibility issue. We will provide another update as validation progresses.

Identified: Our technical teams have identified a potential root cause for the issue and are actively working to implement and validate a fix.

Investigation and remediation efforts remain ongoing, and teams are closely monitoring the environment throughout the implementation process. Further updates will be provided as they become available.

Investigating: Incident Description: We are currently investigating an issue affecting a subset of our customers in the APAC production environment who may encounter Red bar errors when attempting to reconfigure or redirect a Beacon .

Priority: P2

Restoration Activity: Our technical and support teams havebeen engaged and they have identified that the issue is affecting multiple APAC production tenants. Initial investigations have ruled out several potential causes, and teams are continuing to analyze service dependencies and platform behavior to determine the root cause.

Investigating: The team has identified examples where inventory uploads and collection activity completed successfully, but some results are taking longer than expected to finish processing and may continue to display a timeout status. Further review is ongoing to better understand the current processing state and overall scope. We are continuing to monitor progress and will provide another update as more information becomes available.

Investigating: Incident Description: We are investigating an issue affecting inventory processing in Flexera One IT Visibility in the North America and Europe regions. Customers may experience longer-than-expected inventory processing times, and some inventory imports may display a timeout status while processing continues.

Priority: P2

Restoration Activity: Our technical team is actively investigating the issue and reviewing current processing activity to confirm scope and progress. We are monitoring the situation closely and will provide updates as more information becomes available.

Investigating: The team has identified examples where inventory uploads and collection activity completed successfully, but some results are taking longer than expected to finish processing and may continue to display a timeout status. Further review is ongoing to better understand the current processing state and overall scope. We are continuing to monitor progress and will provide another update as more information becomes available.

Investigating: Incident Description: We are investigating an issue affecting inventory processing in Flexera One IT Visibility in the North America and Europe regions. Customers may experience longer-than-expected inventory processing times, and some inventory imports may display a timeout status while processing continues.

Priority: P2

Restoration Activity: Our technical team is actively investigating the issue and reviewing current processing activity to confirm scope and progress. We are monitoring the situation closely and will provide updates as more information becomes available.

Resolved: The issue affecting Beacon-related workflows in the APAC region has been resolved. Technical teams completed a service update, and validation has confirmed that the affected workflow is now accessible. We will continue to monitor the service to ensure continued stability.

Identified: Technical teams have identified that the issue is likely related to a service compatibility issue affecting Beacon-related workflows in the APAC region.

As part of the remediation effort, the team is validating a service update in lower environments before making any production change. The team is also continuing to review the contributing factors that led to the compatibility issue. We will provide another update as validation progresses.

Identified: Our technical teams have identified a potential root cause for the issue and are actively working to implement and validate a fix.

Investigation and remediation efforts remain ongoing, and teams are closely monitoring the environment throughout the implementation process. Further updates will be provided as they become available.

Investigating: Incident Description: We are currently investigating an issue affecting a subset of our customers in the APAC production environment who may encounter Red bar errors when attempting to reconfigure or redirect a Beacon .

Priority: P2

Restoration Activity: Our technical and support teams havebeen engaged and they have identified that the issue is affecting multiple APAC production tenants. Initial investigations have ruled out several potential causes, and teams are continuing to analyze service dependencies and platform behavior to determine the root cause.

Resolved: Data ingestion and export functionality for Snow Atlas in the Australia region has been restored.

Following further validation, we have confirmed there was no impact to the availability of the Snow Atlas application itself. Customers were able to access the application and view existing data throughout the incident. The impact was limited to data ingestion and export functionality following a scheduled maintenance window that extended beyond the planned downtime.

We will continue to monitor the service to ensure continued stability. A full post-mortem report containing a detailed incident summary, root cause, and future preventative measures will be shared in the coming days.

Investigating: We are continuing to investigate the issue affecting Snow Atlas in the Australia region following the scheduled maintenance window that extended beyond the planned downtime. Initial reports indicated that Snow Atlas was unavailable; however, based on the latest update, customers can access the Snow Atlas application in the Australia region and view existing data.

At this time, customers may be unable to ingest new data or export data while remediation efforts continue. Ingestion and export requests are currently queuing and are expected to be processed once data ingestion is re-enabled. Our technical team is continuing work to restore full functionality, and we will provide further updates as progress is made.

Investigating: Incident Description: We are currently investigating reports of Snow Atlas being inaccessible in the Australia region. The issue began following a scheduled maintenance window that extended beyond the planned downtime. Customers in the Australia region may be unable to access Snow Atlas at this time.

Priority: P2

Restoration Activity: Our technical team is actively working to restore access and remediate the issue. We are continuing to monitor progress closely and will provide further updates as remediation efforts continue.

Note: Following further validation, we have confirmed there was no impact to the availability of the Snow Atlas application itself. Customers were able to access the application and view existing data throughout the incident. The impact was limited to data ingestion and export functionality following the scheduled maintenance window extending beyond the planned downtime.

Resolved: Our teams continue to monitor the environment closely. No ongoing customer-facing impact had been reported, and systems remain stable with the current workaround in place.

Root cause investigation efforts are still ongoing, and technical teams continue to validate a permanent fix to prevent recurrence. Further updates will be shared via a post-mortem report.

Monitoring: Incident Description: We are currently experiencing an issue affecting a subset of Snow Atlas customers in the APAC region. Affected users may encounter HTTP 500 errors when accessing the application.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and have identified a potential root cause. As an immediate mitigation, service restarts were performed on the affected components, which restored functionality for impacted customers. Teams are continuing their investigation to implement a permanent resolution and are closely monitoring the environment to ensure ongoing stability. Further updates will be provided as more information becomes available.

Resolved: Data ingestion and export functionality for Snow Atlas in the Australia region has been restored.

Following further validation, we have confirmed there was no impact to the availability of the Snow Atlas application itself. Customers were able to access the application and view existing data throughout the incident. The impact was limited to data ingestion and export functionality following a scheduled maintenance window that extended beyond the planned downtime.

We will continue to monitor the service to ensure continued stability. A full post-mortem report containing a detailed incident summary, root cause, and future preventative measures will be shared in the coming days.

Investigating: We are continuing to investigate the issue affecting Snow Atlas in the Australia region following the scheduled maintenance window that extended beyond the planned downtime. Initial reports indicated that Snow Atlas was unavailable; however, based on the latest update, customers can access the Snow Atlas application in the Australia region and view existing data.

At this time, customers may be unable to ingest new data or export data while remediation efforts continue. Ingestion and export requests are currently queuing and are expected to be processed once data ingestion is re-enabled. Our technical team is continuing work to restore full functionality, and we will provide further updates as progress is made.

Investigating: Incident Description: We are currently investigating reports of Snow Atlas being inaccessible in the Australia region. The issue began following a scheduled maintenance window that extended beyond the planned downtime. Customers in the Australia region may be unable to access Snow Atlas at this time.

Priority: P2

Restoration Activity: Our technical team is actively working to restore access and remediate the issue. We are continuing to monitor progress closely and will provide further updates as remediation efforts continue.

Note: Following further validation, we have confirmed there was no impact to the availability of the Snow Atlas application itself. Customers were able to access the application and view existing data throughout the incident. The impact was limited to data ingestion and export functionality following the scheduled maintenance window extending beyond the planned downtime.

Resolved: Our teams continue to monitor the environment closely. No ongoing customer-facing impact had been reported, and systems remain stable with the current workaround in place.

Root cause investigation efforts are still ongoing, and technical teams continue to validate a permanent fix to prevent recurrence. Further updates will be shared via a post-mortem report.

Monitoring: Incident Description: We are currently experiencing an issue affecting a subset of Snow Atlas customers in the APAC region. Affected users may encounter HTTP 500 errors when accessing the application.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and have identified a potential root cause. As an immediate mitigation, service restarts were performed on the affected components, which restored functionality for impacted customers. Teams are continuing their investigation to implement a permanent resolution and are closely monitoring the environment to ensure ongoing stability. Further updates will be provided as more information becomes available.