Flexera Status

Resolved: Following remediation activities completed over the weekend, we continued to monitor the affected services to validate sustained stability and recovery. Customer validation has now been received confirming that App Portal functionality and API request processing are operating normally.

Further investigation identified an issue affecting authentication processing within a service component, resulting in HTTP 401 Unauthorized errors for affected API requests and errors when submitting requests through App Portal. Our technical teams implemented corrective actions to address the issue and performed additional validation after identifying and resolving a separate issue encountered during the remediation process.

Following remediation and extended monitoring, services have remained stable with no further issues observed.

A full root cause analysis will be conducted, and a post-incident report will be shared detailing the root cause, remediation activities, and corrective actions identified as part of the investigation.

Monitoring: The APIs are operating as expected, and the previously observed errors are no longer being detected. The incident remains in monitoring while additional validation is completed and customer confirmation is obtained.

Monitoring: Our teams have successfully implemented a hotfix, and initial validation confirms that services are operating as expected. We are continuing to closely monitor the environment while awaiting confirmation from affected customers.

Identified: The corrected hotfix is currently pending completion of the build process, which is taking longer than expected. Once the build is complete, our technical teams will proceed with UAT validation before moving forward with production deployment.

The team is also working to confirm the deployment plan, ownership, and expected timeline. Further updates will be provided as these activities progress.

Investigating: Incident Description: We are investigating an issue affecting certain IT Asset Management integration and App Portal services across all regions. Customers using affected API-based integrations may experience authentication failures resulting in HTTP 401 Unauthorized errors, which may prevent requests from completing successfully. App Portal users may also encounter errors when submitting requests.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and evaluating corrective actions. Investigation and validation activities are ongoing, and we are working to restore normal service functionality as quickly as possible. Further updates will be provided as more information becomes available.

Resolved: Following remediation activities completed over the weekend, we continued to monitor the affected services to validate sustained stability and recovery. Customer validation has now been received confirming that App Portal functionality and API request processing are operating normally.

Further investigation identified an issue affecting authentication processing within a service component, resulting in HTTP 401 Unauthorized errors for affected API requests and errors when submitting requests through App Portal. Our technical teams implemented corrective actions to address the issue and performed additional validation after identifying and resolving a separate issue encountered during the remediation process.

Following remediation and extended monitoring, services have remained stable with no further issues observed.

A full root cause analysis will be conducted, and a post-incident report will be shared detailing the root cause, remediation activities, and corrective actions identified as part of the investigation.

Monitoring: The APIs are operating as expected, and the previously observed errors are no longer being detected. The incident remains in monitoring while additional validation is completed and customer confirmation is obtained.

Monitoring: Our teams have successfully implemented a hotfix, and initial validation confirms that services are operating as expected. We are continuing to closely monitor the environment while awaiting confirmation from affected customers.

Identified: The corrected hotfix is currently pending completion of the build process, which is taking longer than expected. Once the build is complete, our technical teams will proceed with UAT validation before moving forward with production deployment.

The team is also working to confirm the deployment plan, ownership, and expected timeline. Further updates will be provided as these activities progress.

Investigating: Incident Description: We are investigating an issue affecting certain IT Asset Management integration and App Portal services across all regions. Customers using affected API-based integrations may experience authentication failures resulting in HTTP 401 Unauthorized errors, which may prevent requests from completing successfully. App Portal users may also encounter errors when submitting requests.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and evaluating corrective actions. Investigation and validation activities are ongoing, and we are working to restore normal service functionality as quickly as possible. Further updates will be provided as more information becomes available.

Resolved: Following remediation activities completed over the weekend, we continued to monitor the affected services to validate sustained stability and recovery. Customer validation has now been received confirming that App Portal functionality and API request processing are operating normally.

Further investigation identified an issue affecting authentication processing within a service component, resulting in HTTP 401 Unauthorized errors for affected API requests and errors when submitting requests through App Portal. Our technical teams implemented corrective actions to address the issue and performed additional validation after identifying and resolving a separate issue encountered during the remediation process.

Following remediation and extended monitoring, services have remained stable with no further issues observed.

A full root cause analysis will be conducted, and a post-incident report will be shared detailing the root cause, remediation activities, and corrective actions identified as part of the investigation.

Monitoring: The APIs are operating as expected, and the previously observed errors are no longer being detected. The incident remains in monitoring while additional validation is completed and customer confirmation is obtained.

Monitoring: Our teams have successfully implemented a hotfix, and initial validation confirms that services are operating as expected. We are continuing to closely monitor the environment while awaiting confirmation from affected customers.

Identified: The corrected hotfix is currently pending completion of the build process, which is taking longer than expected. Once the build is complete, our technical teams will proceed with UAT validation before moving forward with production deployment.

The team is also working to confirm the deployment plan, ownership, and expected timeline. Further updates will be provided as these activities progress.

Investigating: Incident Description: We are investigating an issue affecting certain IT Asset Management integration and App Portal services across all regions. Customers using affected API-based integrations may experience authentication failures resulting in HTTP 401 Unauthorized errors, which may prevent requests from completing successfully. App Portal users may also encounter errors when submitting requests.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and evaluating corrective actions. Investigation and validation activities are ongoing, and we are working to restore normal service functionality as quickly as possible. Further updates will be provided as more information becomes available.

Resolved: The issue affecting Power BI reporting dashboards in the APAC region has been resolved. Initial investigation indicates that a configuration update was required following a recent upgrade.

Our technical teams completed the necessary remediation, and subsequent validation confirmed that the affected dashboards are now accessible and operating as expected.

All services have returned to normal operation, and this incident is now considered resolved.

Investigating: Incident Description: We are investigating an issue affecting IT Visibility in the APAC region where Power BI dashboards are failing to load . Customers in the affected region may be unable to access the reporting dashboards within the application. Current investigation indicates the issue is limited to the APAC region, with no impact observed in other regions at this time.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue to identify the underlying cause and restore report functionality. We are continuing to assess the scope of impact, monitor service health, and implement corrective actions as appropriate. We will provide further updates as more information becomes available.

Resolved: After closely monitoring the services to confirm stability, our teams observed no further errors or recurrence of the issue. This incident is now resolved.

Investigating: Incident Description: We are investigating an issue affecting the event notification service across multiple production environments. Customers may experience delays or failures when receiving v2 event notifications, including notifications delivered through email, webhooks, Slack, and other supported channels. Events continue to be recorded and remain accessible through the Flexera One console and API. There is currently no indication that core platform functionality or event data has been impacted.

Priority: P3

Restoration Activity: Our technical teams have identified the issue and implemented service recovery actions. Monitoring indicates that error rates are decreasing, and teams are continuing to validate service stability and assess the full scope of the impact. Further updates will be provided as the investigation and recovery efforts progress.

Update: Further investigation confirmed that this issue did not impact customers. The affected notifications were not intended to be published.