Flexera Status

Identified: We continue to make progress in addressing the performance issues affecting a subset of customers in the APAC and Europe production environments. The identified fixes have now been deployed, and we are actively monitoring the environment as customer processing activities continue. Our teams are validating the effectiveness of these changes and assessing overall platform performance. We will provide additional updates as more information becomes available.

Identified: Incident Description: We have identified an issue affecting inventory processing in Flexera One IT Asset Management following the deployment of the 2026 R1.1 release in our APAC and Europe environments. As a result, a subset of customers may experience degraded performance when accessing certain areas of the user interface and while performing system-related tasks.

Priority: P3

Restoration Activity: Our technical teams have identified the issue as a software defect introduced with the 2026 R1.1 release. Mitigation measures have been implemented to reduce customer impact, and teams are actively working to fully restore service performance. We will continue to provide updates as progress is made.

Resolved: Incident Description:Our teams identified an issue affecting Cognos Analytics in the EU Production environment. During the impact window, affected customers may have been unable to access or load Cognos Analytics. Current investigation confirmed that the impact was limited to the EU Production region.

Priority:P2

Restoration Activity: Our technical teams determined that the issue was related to a recent upgrade to Cognos Analytics , which was completed as part of the EU Production IT Asset Management release activities. The team identified a configuration issue introduced during the upgrade, implemented the necessary configuration corrections, and restored normal service functionality. The environment remains stable under monitoring. Further details, including the root cause and preventative measures, will be shared in a post-mortem report.

Identified: We continue to make progress in addressing the performance issues affecting a subset of customers in the APAC and Europe production environments. The identified fixes have now been deployed, and we are actively monitoring the environment as customer processing activities continue. Our teams are validating the effectiveness of these changes and assessing overall platform performance. We will provide additional updates as more information becomes available.

Identified: Incident Description: We have identified an issue affecting inventory processing in Flexera One IT Asset Management following the deployment of the 2026 R1.1 release in our APAC and Europe environments. As a result, a subset of customers may experience degraded performance when accessing certain areas of the user interface and while performing system-related tasks.

Priority: P3

Restoration Activity: Our technical teams have identified the issue as a software defect introduced with the 2026 R1.1 release. Mitigation measures have been implemented to reduce customer impact, and teams are actively working to fully restore service performance. We will continue to provide updates as progress is made.

Resolved: Following extended monitoring, we have confirmed that service performance has remained stable and is operating as expected. This issue is now resolved.

Identified: Our investigation has identified a potential configuration issue associated with the affected functionality. As part of ongoing mitigation efforts, configuration changes have been reverted, and previously initiated capacity increases have now been completed.

We are actively monitoring the environment and validating platform behavior as these changes take effect. Work remains ongoing to restore full functionality for affected customers, and we will provide further updates as progress is made.

Identified: Our investigation has identified elevated resource utilization affecting the functionality associated with the reported issue. Mitigation actions are currently underway, including increasing system capacity to support recovery efforts.

We are actively monitoring the environment and validating platform behavior as these changes are implemented. Work remains ongoing to restore full functionality for affected customers, and we will share additional updates as progress is made.

Investigating: Incident Description: We are experiencing an issue affecting Flexera One IT Asset Management (ITAM) customers in the APAC region. Customers may notice that certain navigation and menu items within the ITAM interface are not visible, resulting in limited access to some functionality.

Priority: P2

Restoration Activity: Our technical teams are actively investigating this issue and working to restore full functionality. We will continue to provide updates as more information becomes available.

Identified: Our investigation and validation efforts to date have not identified any impact to Spot billing or cost analysis data. The billing and pricing data reviewed remains consistent with expected values. While initial validation results are positive, we are continuing additional validation activities as further data becomes available to confirm these findings. We remain engaged with AWS and will continue to monitor the situation closely. We will share additional updates as our validation activities continue.

Identified: We continue to closely monitor the service provider outage and its impact on affected services. Further updates will be provided as new information becomes available.

Investigating: We are continuing to investigate this issue.

Investigating: Incident Description: We have identified an issue impacting billing and cost visibility for AWS customers in all regions. As a result of an active service provider disruption, customers may observe inaccurate, incomplete, or delayed estimated cost and usage information within the Billing and Cost Management Console. This issue is limited to AWS-based services and does not affect customers using other cloud platforms.

Priority: P2

Restoration Activity: Our technical teams have confirmed that the issue is related to an active AWS service event affecting all regions. We are actively monitoring the situation and working closely with AWS updates to assess customer impact. Service restoration is dependent on AWS resolving the underlying issue, and we will continue to provide updates as additional information becomes available.