Flexera Status

Identified: Our technical team is continuing recovery work to restore expected batch processing levels. Cleanup activities have been completed to reduce the current queue, and processing throughput is now improving. The team is continuing to monitor progress while recovery efforts remain in progress.

Identified: Our technical team is continuing recovery work to restore expected batch processing levels. Additional processing capacity has been added to help reduce the current queue, and the team is continuing to review how queued jobs are being distributed for processing to improve overall throughput. Recovery efforts remain in progress, and we will continue monitoring the environment while work continues.

Investigating: Incident Description: We are investigating an issue affecting batch job processing for Flexera One IT Asset Management in the North America region.

As a result, customers may experience delays in the completion of scheduled or queued batch processing jobs.

Priority: P2

Restoration Activity: Our technical team is actively working to restore expected batch processing levels. Recovery actions are underway to increase processing capacity, reduce the current queue, and improve batch job processing throughput. We will continue to monitor progress and provide updates as recovery work continues.

Resolved: The issue affecting Beacon-related workflows in the APAC region has been resolved. Technical teams completed a service update, and validation has confirmed that the affected workflow is now accessible. We will continue to monitor the service to ensure continued stability.

Identified: Technical teams have identified that the issue is likely related to a service compatibility issue affecting Beacon-related workflows in the APAC region.

As part of the remediation effort, the team is validating a service update in lower environments before making any production change. The team is also continuing to review the contributing factors that led to the compatibility issue. We will provide another update as validation progresses.

Identified: Our technical teams have identified a potential root cause for the issue and are actively working to implement and validate a fix.

Investigation and remediation efforts remain ongoing, and teams are closely monitoring the environment throughout the implementation process. Further updates will be provided as they become available.

Investigating: Incident Description: We are currently investigating an issue affecting a subset of our customers in the APAC production environment who may encounter Red bar errors when attempting to reconfigure or redirect a Beacon .

Priority: P2

Restoration Activity: Our technical and support teams havebeen engaged and they have identified that the issue is affecting multiple APAC production tenants. Initial investigations have ruled out several potential causes, and teams are continuing to analyze service dependencies and platform behavior to determine the root cause.

Identified: The technical team has confirmed that the EU region is operating normally at this time, and processing activity appears stable. We will continue monitoring the EU environment to ensure it remains stable.

Investigation and recovery efforts are continuing for North America, where some inventory imports may still display a timeout status while processing activity continues. The team is actively reviewing the remaining timed-out imports and tracking processing progress to confirm continued recovery. We will provide another update as more information becomes available.

Monitoring: Services are operating currently. Our teams are monitoring backlog processing and collecting data to track progress and validate that queue volumes are decreasing as expected.

We will continue to provide updates as more information becomes available.

Investigating: Our teams continue to investigate the issue and review the current processing activity across the platform. While some operations are completing successfully, we are still assessing the extent of the impact and validating overall system behavior.

Investigation and monitoring efforts remain ongoing as we work to better understand the underlying cause and identify any additional corrective actions that may be required. We will continue to provide updates as more information becomes available.

Investigating: The team has identified examples where inventory uploads and collection activity completed successfully, but some results are taking longer than expected to finish processing and may continue to display a timeout status. Further review is ongoing to better understand the current processing state and overall scope. We are continuing to monitor progress and will provide another update as more information becomes available.

Investigating: Incident Description: We are investigating an issue affecting inventory processing in Flexera One IT Visibility in the North America and Europe regions. Customers may experience longer-than-expected inventory processing times, and some inventory imports may display a timeout status while processing continues.

Priority: P2

Restoration Activity: Our technical team is actively investigating the issue and reviewing current processing activity to confirm scope and progress. We are monitoring the situation closely and will provide updates as more information becomes available.

Identified: The technical team has confirmed that the EU region is operating normally at this time, and processing activity appears stable. We will continue monitoring the EU environment to ensure it remains stable.

Investigation and recovery efforts are continuing for North America, where some inventory imports may still display a timeout status while processing activity continues. The team is actively reviewing the remaining timed-out imports and tracking processing progress to confirm continued recovery. We will provide another update as more information becomes available.

Monitoring: Services are operating currently. Our teams are monitoring backlog processing and collecting data to track progress and validate that queue volumes are decreasing as expected.

We will continue to provide updates as more information becomes available.

Investigating: Our teams continue to investigate the issue and review the current processing activity across the platform. While some operations are completing successfully, we are still assessing the extent of the impact and validating overall system behavior.

Investigation and monitoring efforts remain ongoing as we work to better understand the underlying cause and identify any additional corrective actions that may be required. We will continue to provide updates as more information becomes available.

Investigating: The team has identified examples where inventory uploads and collection activity completed successfully, but some results are taking longer than expected to finish processing and may continue to display a timeout status. Further review is ongoing to better understand the current processing state and overall scope. We are continuing to monitor progress and will provide another update as more information becomes available.

Investigating: Incident Description: We are investigating an issue affecting inventory processing in Flexera One IT Visibility in the North America and Europe regions. Customers may experience longer-than-expected inventory processing times, and some inventory imports may display a timeout status while processing continues.

Priority: P2

Restoration Activity: Our technical team is actively investigating the issue and reviewing current processing activity to confirm scope and progress. We are monitoring the situation closely and will provide updates as more information becomes available.

Resolved: The issue affecting Beacon-related workflows in the APAC region has been resolved. Technical teams completed a service update, and validation has confirmed that the affected workflow is now accessible. We will continue to monitor the service to ensure continued stability.

Identified: Technical teams have identified that the issue is likely related to a service compatibility issue affecting Beacon-related workflows in the APAC region.

As part of the remediation effort, the team is validating a service update in lower environments before making any production change. The team is also continuing to review the contributing factors that led to the compatibility issue. We will provide another update as validation progresses.

Identified: Our technical teams have identified a potential root cause for the issue and are actively working to implement and validate a fix.

Investigation and remediation efforts remain ongoing, and teams are closely monitoring the environment throughout the implementation process. Further updates will be provided as they become available.

Investigating: Incident Description: We are currently investigating an issue affecting a subset of our customers in the APAC production environment who may encounter Red bar errors when attempting to reconfigure or redirect a Beacon .

Priority: P2

Restoration Activity: Our technical and support teams havebeen engaged and they have identified that the issue is affecting multiple APAC production tenants. Initial investigations have ruled out several potential causes, and teams are continuing to analyze service dependencies and platform behavior to determine the root cause.

Resolved: Data ingestion and export functionality for Snow Atlas in the Australia region has been restored.

Following further validation, we have confirmed there was no impact to the availability of the Snow Atlas application itself. Customers were able to access the application and view existing data throughout the incident. The impact was limited to data ingestion and export functionality following a scheduled maintenance window that extended beyond the planned downtime.

We will continue to monitor the service to ensure continued stability. A full post-mortem report containing a detailed incident summary, root cause, and future preventative measures will be shared in the coming days.

Investigating: We are continuing to investigate the issue affecting Snow Atlas in the Australia region following the scheduled maintenance window that extended beyond the planned downtime. Initial reports indicated that Snow Atlas was unavailable; however, based on the latest update, customers can access the Snow Atlas application in the Australia region and view existing data.

At this time, customers may be unable to ingest new data or export data while remediation efforts continue. Ingestion and export requests are currently queuing and are expected to be processed once data ingestion is re-enabled. Our technical team is continuing work to restore full functionality, and we will provide further updates as progress is made.

Investigating: Incident Description: We are currently investigating reports of Snow Atlas being inaccessible in the Australia region. The issue began following a scheduled maintenance window that extended beyond the planned downtime. Customers in the Australia region may be unable to access Snow Atlas at this time.

Priority: P2

Restoration Activity: Our technical team is actively working to restore access and remediate the issue. We are continuing to monitor progress closely and will provide further updates as remediation efforts continue.

Note: Following further validation, we have confirmed there was no impact to the availability of the Snow Atlas application itself. Customers were able to access the application and view existing data throughout the incident. The impact was limited to data ingestion and export functionality following the scheduled maintenance window extending beyond the planned downtime.

Resolved: Our teams continue to monitor the environment closely. No ongoing customer-facing impact had been reported, and systems remain stable with the current workaround in place.

Root cause investigation efforts are still ongoing, and technical teams continue to validate a permanent fix to prevent recurrence. Further updates will be shared via a post-mortem report.

Monitoring: Incident Description: We are currently experiencing an issue affecting a subset of Snow Atlas customers in the APAC region. Affected users may encounter HTTP 500 errors when accessing the application.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and have identified a potential root cause. As an immediate mitigation, service restarts were performed on the affected components, which restored functionality for impacted customers. Teams are continuing their investigation to implement a permanent resolution and are closely monitoring the environment to ensure ongoing stability. Further updates will be provided as more information becomes available.

Resolved: Incident Description: We experienced a service disruption affecting Snow Atlas access through snowsoftware.io in the West EU region. During this time, customers in the affected region may have been unable to access the service.

Priority: P1

Impact Start Time: 6:11 AM PDT Impact End Time: 6:28 AM PDT Impact Duration: 17 minutes

Restoration Activity: The service disruption has been resolved, and Snow Atlas access in the West EU region has been restored.

We are continuing to monitor the environment to ensure sustained service stability.

A formal root cause analysis will be conducted, and a post-mortem report containing the incident summary, root cause, future preventative measures, and other relevant details will be shared in the coming days.

Resolved: Data ingestion and export functionality for Snow Atlas in the Australia region has been restored.

Following further validation, we have confirmed there was no impact to the availability of the Snow Atlas application itself. Customers were able to access the application and view existing data throughout the incident. The impact was limited to data ingestion and export functionality following a scheduled maintenance window that extended beyond the planned downtime.

We will continue to monitor the service to ensure continued stability. A full post-mortem report containing a detailed incident summary, root cause, and future preventative measures will be shared in the coming days.

Investigating: We are continuing to investigate the issue affecting Snow Atlas in the Australia region following the scheduled maintenance window that extended beyond the planned downtime. Initial reports indicated that Snow Atlas was unavailable; however, based on the latest update, customers can access the Snow Atlas application in the Australia region and view existing data.

At this time, customers may be unable to ingest new data or export data while remediation efforts continue. Ingestion and export requests are currently queuing and are expected to be processed once data ingestion is re-enabled. Our technical team is continuing work to restore full functionality, and we will provide further updates as progress is made.

Investigating: Incident Description: We are currently investigating reports of Snow Atlas being inaccessible in the Australia region. The issue began following a scheduled maintenance window that extended beyond the planned downtime. Customers in the Australia region may be unable to access Snow Atlas at this time.

Priority: P2

Restoration Activity: Our technical team is actively working to restore access and remediate the issue. We are continuing to monitor progress closely and will provide further updates as remediation efforts continue.

Note: Following further validation, we have confirmed there was no impact to the availability of the Snow Atlas application itself. Customers were able to access the application and view existing data throughout the incident. The impact was limited to data ingestion and export functionality following the scheduled maintenance window extending beyond the planned downtime.

Resolved: Our teams continue to monitor the environment closely. No ongoing customer-facing impact had been reported, and systems remain stable with the current workaround in place.

Root cause investigation efforts are still ongoing, and technical teams continue to validate a permanent fix to prevent recurrence. Further updates will be shared via a post-mortem report.

Monitoring: Incident Description: We are currently experiencing an issue affecting a subset of Snow Atlas customers in the APAC region. Affected users may encounter HTTP 500 errors when accessing the application.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and have identified a potential root cause. As an immediate mitigation, service restarts were performed on the affected components, which restored functionality for impacted customers. Teams are continuing their investigation to implement a permanent resolution and are closely monitoring the environment to ensure ongoing stability. Further updates will be provided as more information becomes available.

Resolved: Incident Description: We experienced a service disruption affecting Snow Atlas access through snowsoftware.io in the West EU region. During this time, customers in the affected region may have been unable to access the service.

Priority: P1

Impact Start Time: 6:11 AM PDT Impact End Time: 6:28 AM PDT Impact Duration: 17 minutes

Restoration Activity: The service disruption has been resolved, and Snow Atlas access in the West EU region has been restored.

We are continuing to monitor the environment to ensure sustained service stability.

A formal root cause analysis will be conducted, and a post-mortem report containing the incident summary, root cause, future preventative measures, and other relevant details will be shared in the coming days.