Flexera Status

Resolved: The issue affecting IT Visibility in the APAC region has been resolved. Customers should no longer experience errors when running queries or exporting/downloading data.

The disruption was caused by an unintended configuration change introduced during a recent update, which impacted request routing for certain services. Our teams identified the issue and implemented corrective actions to restore normal service behavior.

All services have been validated and are operating normally. We will continue to monitor the environment to ensure sustained performance.

Monitoring: We have implemented a mitigation and are observing signs of recovery in the APAC region. Initial validation indicates that previously impacted operations, including queries and data exports/downloads, are now completing successfully.

Our teams are continuing to monitor the environment and perform validation to ensure full restoration of service.

Investigating: Incident Description: We are investigating an issue affecting IT Visibility in the APAC region. Customers may experience intermittent failures when performing actions such as running queries or exporting/downloading data, with requests returning 503 errors. The Flexera One UI remains accessible; however, some features may not function as expected due to these service disruptions.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and working to identify the underlying cause. Further updates will be provided as more information becomes available.

Resolved: Our technical teams have restored stability of the affected database cluster and resumed write operations. Services are operating normally, and we will continue to monitor the environment closely.

Identified: Our technical teams are actively working to restore full stability of the affected database cluster. Write activity remains paused to ensure data consistency and prevent further impact while recovery actions are in progress.

We continue to monitor the environment closely and will provide further updates as progress is made.

Identified: Incident Description: We are currently investigating an issue affecting data update operations in the North America (NAM) production environment. While the ITV platform remains accessible, customers may experience delays in workflows that rely on data updates.

Priority: P2

Restoration Activity: Our technical teams have identified an issue within the database cluster and are actively working with the service provider to restore stable operations. Write activity has been temporarily paused as a precaution while recovery actions are in progress. We continue to monitor the situation closely and will provide further updates as progress is made.

Resolved: The backlog affecting inventory processing in the EU production environment has been fully cleared.

Processing has returned to expected levels, and all services are functioning as expected.

Monitoring: Progress continues on infrastructure improvements to restore normal processing performance. The primary cluster upgrade has now been completed, and backlog reduction is ongoing.

Additional capacity has been brought online, and workload is being redistributed to further accelerate backlog clearance.

We will continue to monitor progress closely and provide further updates as processing performance improves.

Monitoring: Progress continues on the infrastructure improvements to restore normal processing performance. The primary cluster upgrade is now majorly complete and is beginning to gradually reduce the existing backlog. Our teams have taken additional actions to further accelerate backlog clearance and improve overall processing times. We will continue to provide updates as performance continues to improve.

Monitoring: The infrastructure upgrade to improve inventory normalization performance is currently in progress. At this time, the system is able to handle incoming data at the expected rate; however, the existing backlog is still being processed.

We continue to closely monitor progress as the upgrade completes and additional improvements take effect.

Identified: Incident Description: Our teams have identified and are actively investigating an issue impacting inventory processing in the EU production environment. While ITV platform remain accessible, some customers may experience delays in processing newly uploaded inventory, and status pages may intermittently show timeouts during the normalization stage.

Priority: P2

Restoration Activity: Our teams have identified resource constraints within the database cluster and are currently upgrading the capacity to improve throughput. Our teams continue to monitor the environment closely while these mitigation actions are in progress.