Flexera Status

Resolved: Our teams have completed post-deployment validation and confirmed that service performance has returned to expected levels. Continued monitoring has shown stable platform operation with no further impact observed. Based on these results, this issue is now considered resolved.

Monitoring: The hotfix has been successfully deployed, and engineering teams are currently validating its effectiveness. Teams are continuing to monitor platform behaviour and review telemetry to confirm the issue resolution.

Identified: Our teams continue to work on implementing a hotfix to address the issue . During deployment, the hotfix encountered database conditions that are preventing it from completing successfully.

Our technical teams are actively working to resolve this and are evaluating targeted mitigation actions to allow the hotfix to complete. Once the hotfix has been successfully applied, teams will validate service performance and continue monitoring to confirm recovery. We will provide another update as more information becomes available.

Identified: Incident Description: We have identified an issue affecting inventory processing in Flexera One IT Asset Management following the deployment of the 2026 R1.1 release in our US production environment. As a result, some customers may experience degraded performance and intermittent reliability issues when accessing certain areas of the user interface and performing system-related tasks.

Priority: P3

Restoration Activity: Our investigation has determined that the issue is related to a software defect introduced with the 2026 R1.1 release. While the defect had been previously identified and mitigation procedures were incorporated into the deployment process, the automated remediation encountered unexpected execution issues . As a result, technical teams have implemented alternative mitigation measures to reduce customer impact and stabilise system performance.

We continue to actively monitor the environment and apply corrective actions to address the underlying defect and restore normal service operation.

Resolved: Further investigation identified a synchronisation issue as the underlying cause of the incident. Our technical teams implemented targeted remediation actions, including service restarts, to restore normal operations. Following extended monitoring and post-remediation validation, service performance has remained stable, and we have confirmed that all affected services have returned to normal operation. The issue is now considered resolved.

Identified: Our teams have applied the fix to all identified organizations. Initial validation indicates that the affected organizations are recovering as expected.

Technical teams are continuing to validate the effectiveness of the remediation across the broader Europe region to confirm that service has been fully restored. We are closely monitoring platform performance and will provide a further update once regional validation has been completed.

Identified: Corrective actions have now been applied to a larger number of affected organisations, and initial validation indicates that reports are loading successfully.

We are currently validating all affected organisations to confirm that report functionality and service performance have been fully restored. In parallel, teams continue to implement broader remediation measures across the environment and are closely monitoring the service to ensure stability while work towards full resolution continues.

Identified: Our investigation has identified a potential configuration-related issue within the affected environment. As part of our validation efforts, corrective actions were applied to a subset of impacted organisations, and reports are now loading successfully.

Our teams are currently focused on implementing a broader remediation across all affected organisations and are conducting a detailed review to understand why the configuration changes did not propagate as expected. We continue to validate the remediation and closely monitor service performance while working towards full resolution.

Investigating: Incident Description: We are investigating an issue affecting IT Visibility in the Europe region where multiple Power BI reports are failing to load . Customers in the affected region may be unable to view impacted reports within the application. Current investigation indicates the issue is limited to the Europe region, with no impact observed in other regions at this time.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue to identify the underlying cause and restore report functionality. We are continuing to assess the scope of impact, monitor service health, and implement corrective actions as appropriate. We will provide further updates as more information becomes available.

Resolved: This incident has been resolved.

Investigating: Our teams have resolved the issue affecting Snow Atlas customers in the APAC region.

The issue occurred when a platform service failed to start correctly, resulting in intermittent errors and access issues for some customers. Technical teams identified the underlying startup failure and restored service by restarting the affected platform components.

Validation activities have confirmed successful access to the platform, and we are not observing any ongoing customer impact at this time.

Our teams will continue to monitor the environment closely to ensure continued stability.

Investigating: Incident Description: We are investigating an issue affecting Snow Atlas customers in the APAC region. Affected users may be unable to access the platform and may encounter 404 errors when attempting to log in. Current investigation indicates the issue is limited to the APAC region, with no impact confirmed in other regions at this time.

Priority: P1

Restoration Activity: Our technical teams are actively investigating the issue to identify the underlying cause and restore service. We are monitoring the environment closely and implementing corrective actions as appropriate. Further updates will be provided as more information becomes available.

Resolved: This incident has been resolved.

Investigating: Our teams have resolved the issue affecting Snow Atlas customers in the APAC region.

The issue occurred when a platform service failed to start correctly, resulting in intermittent errors and access issues for some customers. Technical teams identified the underlying startup failure and restored service by restarting the affected platform components.

Validation activities have confirmed successful access to the platform, and we are not observing any ongoing customer impact at this time.

Our teams will continue to monitor the environment closely to ensure continued stability.

Investigating: Incident Description: We are investigating an issue affecting Snow Atlas customers in the APAC region. Affected users may be unable to access the platform and may encounter 404 errors when attempting to log in. Current investigation indicates the issue is limited to the APAC region, with no impact confirmed in other regions at this time.

Priority: P1

Restoration Activity: Our technical teams are actively investigating the issue to identify the underlying cause and restore service. We are monitoring the environment closely and implementing corrective actions as appropriate. Further updates will be provided as more information becomes available.