Flexera Status

Resolved: Incident Description: Our teams previously identified an issue affecting the Flexera One IT Asset Management (ITAM) service in the US region for a subset of customers. During this time, affected customers may have experienced difficulties accessing the platform and related functionality, with the ITAM interface either failing to load or experiencing longer-than-expected loading times.

Business Impact: A subset of customers in the affected US region may have experienced ITAM access issues, including pages failing to load or taking longer than expected to become available.

Restoration Activity: Our investigation identified an issue with a database server within the affected production cluster. Our technical teams took corrective action to address the database activity contributing to the issue, after which service returned to normal operation. The incident has been confirmed as resolved.

Resolved: Incident Description: Our teams previously identified an issue affecting the Flexera One IT Asset Management (ITAM) service in the US region for a subset of customers. During this time, affected customers may have experienced difficulties accessing the platform and related functionality, with the ITAM interface either failing to load or experiencing longer-than-expected loading times.

Business Impact: A subset of customers in the affected US region may have experienced ITAM access issues, including pages failing to load or taking longer than expected to become available. Impact Start : 3 November 2026, 9:56 PM PDT Impact End : 3 November 2026, 10:33 PM PDT

Restoration Activity: Our investigation identified an issue with a database server within the affected production cluster. Our technical teams took corrective action to address the database activity contributing to the issue, after which service returned to normal operation. The incident has been confirmed as resolved.

Resolved: The external service dependency issue affecting SaaS Manager has been resolved. Following restoration, our technical teams continued monitoring service behavior and have observed no further issues. Service stability has been confirmed, and this incident is now considered resolved.

Monitoring: Our teams have confirmed that successful responses are now being received from the affected APIs following actions taken by the service provider. While response times remain longer than expected, our teams continue to work with the service provider to investigate and monitor performance.

We have observed successful connector aggregations following the service recovery. Our teams are also implementing measures to further strengthen service resilience and continue to monitor the environment to confirm sustained stability.

Investigating: Our technical teams continue to investigate the issue affecting Microsoft 365 connector aggregations. The issue remains isolated to specific reporting operations used to retrieve mailbox usage and application user details, with no additional change to the scope confirmed at this time.

We are working with the external service provider toward resolution while continuing to monitor affected aggregation activity. Mitigation options are also being evaluated while the issue remains ongoing.

Further updates will be provided as additional information becomes available.

Investigating: Incident Description: Our teams have identified an issue affecting a connector within Flexera SaaS Management across all production regions. During this time, affected customers may experience data aggregation failures due to HTTP 504 (Gateway Timeout) errors affecting certain API requests used by the connector.

Business Impact: A subset of customers may experience unsuccessful or delayed data aggregation within Flexera SaaS Management and SNOW SaaS management.

Impact Start: 3 November 2026, 07:00 AM CET

Restoration Activity: The initial investigation by our teams identified timeout errors affecting specific reporting requests required by the connector. The service provider has been engaged and is actively investigating the issue. Our technical teams continue to monitor the affected environments and work closely with the service provider toward resolution. In parallel, additional mitigation measures are being evaluated to help restore successful data aggregation while the investigation continues.

Resolved: The external service dependency issue affecting SaaS Manager has been resolved. Following restoration, our technical teams continued monitoring service behavior and have observed no further issues. Service stability has been confirmed, and this incident is now considered resolved.

Monitoring: Our teams have confirmed that successful responses are now being received from the affected APIs following actions taken by the service provider. While response times remain longer than expected, our teams continue to work with the service provider to investigate and monitor performance.

We have observed successful connector aggregations following the service recovery. Our teams are also implementing measures to further strengthen service resilience and continue to monitor the environment to confirm sustained stability.

Investigating: Our technical teams continue to investigate the issue affecting Microsoft 365 connector aggregations. The issue remains isolated to specific reporting operations used to retrieve mailbox usage and application user details, with no additional change to the scope confirmed at this time.

We are working with the external service provider toward resolution while continuing to monitor affected aggregation activity. Mitigation options are also being evaluated while the issue remains ongoing.

Further updates will be provided as additional information becomes available.

Investigating: Incident Description: Our teams have identified an issue affecting a connector within Flexera SaaS Management across all production regions. During this time, affected customers may experience data aggregation failures due to HTTP 504 (Gateway Timeout) errors affecting certain API requests used by the connector.

Business Impact: A subset of customers may experience unsuccessful or delayed data aggregation within Flexera SaaS Management and SNOW SaaS management.

Impact Start: 3 November 2026, 07:00 AM CET

Restoration Activity: The initial investigation by our teams identified timeout errors affecting specific reporting requests required by the connector. The service provider has been engaged and is actively investigating the issue. Our technical teams continue to monitor the affected environments and work closely with the service provider toward resolution. In parallel, additional mitigation measures are being evaluated to help restore successful data aggregation while the investigation continues.

Resolved: The external service dependency issue affecting SaaS Manager has been resolved. Following restoration, our technical teams continued monitoring service behavior and have observed no further issues. Service stability has been confirmed, and this incident is now considered resolved.

Monitoring: Our teams have confirmed that successful responses are now being received from the affected APIs following actions taken by the service provider. While response times remain longer than expected, our teams continue to work with the service provider to investigate and monitor performance.

We have observed successful connector aggregations following the service recovery. Our teams are also implementing measures to further strengthen service resilience and continue to monitor the environment to confirm sustained stability.

Investigating: Our technical teams continue to investigate the issue affecting Microsoft 365 connector aggregations. The issue remains isolated to specific reporting operations used to retrieve mailbox usage and application user details, with no additional change to the scope confirmed at this time.

We are working with the external service provider toward resolution while continuing to monitor affected aggregation activity. Mitigation options are also being evaluated while the issue remains ongoing.

Further updates will be provided as additional information becomes available.

Investigating: Incident Description: Our teams have identified an issue affecting a connector within Flexera SaaS Management across all production regions. During this time, affected customers may experience data aggregation failures due to HTTP 504 (Gateway Timeout) errors affecting certain API requests used by the connector.

Business Impact: A subset of customers may experience unsuccessful or delayed data aggregation within Flexera SaaS Management and SNOW SaaS management.

Impact Start: 3 November 2026, 07:00 AM CET

Restoration Activity: The initial investigation by our teams identified timeout errors affecting specific reporting requests required by the connector. The service provider has been engaged and is actively investigating the issue. Our technical teams continue to monitor the affected environments and work closely with the service provider toward resolution. In parallel, additional mitigation measures are being evaluated to help restore successful data aggregation while the investigation continues.

Resolved: The external service dependency issue affecting SaaS Manager has been resolved. Following restoration, our technical teams continued monitoring service behavior and have observed no further issues. Service stability has been confirmed, and this incident is now considered resolved.

Monitoring: Our teams have confirmed that successful responses are now being received from the affected APIs following actions taken by the service provider. While response times remain longer than expected, our teams continue to work with the service provider to investigate and monitor performance.

We have observed successful connector aggregations following the service recovery. Our teams are also implementing measures to further strengthen service resilience and continue to monitor the environment to confirm sustained stability.

Investigating: Our technical teams continue to investigate the issue affecting Microsoft 365 connector aggregations. The issue remains isolated to specific reporting operations used to retrieve mailbox usage and application user details, with no additional change to the scope confirmed at this time.

We are working with the external service provider toward resolution while continuing to monitor affected aggregation activity. Mitigation options are also being evaluated while the issue remains ongoing.

Further updates will be provided as additional information becomes available.

Investigating: Incident Description: Our teams have identified an issue affecting a connector within Flexera SaaS Management across all production regions. During this time, affected customers may experience data aggregation failures due to HTTP 504 (Gateway Timeout) errors affecting certain API requests used by the connector.

Business Impact: A subset of customers may experience unsuccessful or delayed data aggregation within Flexera SaaS Management and SNOW SaaS management.

Impact Start: 3 November 2026, 07:00 AM CET

Restoration Activity: The initial investigation by our teams identified timeout errors affecting specific reporting requests required by the connector. The service provider has been engaged and is actively investigating the issue. Our technical teams continue to monitor the affected environments and work closely with the service provider toward resolution. In parallel, additional mitigation measures are being evaluated to help restore successful data aggregation while the investigation continues.

Resolved: The issue affecting Spot services for AWS has been resolved. AWS identified an issue affecting API request processing and implemented mitigation actions to restore normal service.

During the recovery period, some customers may have experienced increased throttling when performing instance termination operations. These restrictions have now been lifted, and service is operating normally.

Our teams have completed validation activities and will continue to monitor service stability. This incident is now resolved.

Monitoring: Following the mitigation actions implemented by AWS, we are observing a continued reduction in error rates and improved service performance. Our teams are successfully completing the majority of previously affected instance termination operations, and no further errors are currently being observed in our service logs.

Service conditions appear stable. Our technical teams continue to closely monitor the service and perform validation activities while awaiting further confirmation from AWS.

Identified: Our technical teams continue to monitor the service disruption affecting Spot services for AWS. AWS has identified the underlying issue and is actively deploying mitigation actions to restore normal service.

Our teams will continue to monitor service stability and validate affected Spot operations as AWS progresses with its mitigation activities.

Investigating: Incident Description: We are investigating an issue affecting Spot services for AWS in the us-west-2 region, where increased error rates are being observed. The issue is affecting a subset of customers in the region, who may experience failures or degraded performance when performing scale-up and scale-down operations through Spot.

Business Impact: Customers operating in the AWS us-west-2 region may experience failures or degraded performance with scale-up and scale-down operations. Our teams are assessing whether customers in other AWS regions may also be affected.

Restoration Activity: Our technical teams are actively investigating the increased error rates and working to determine the full scope of the impact. The investigation includes assessing whether the disruption is limited to the us-west-2 region or extends to additional AWS regions. Further updates will be provided as the investigation progresses.

Resolved: After extended monitoring , our teams have confirmed that the services are stable . This incident is now resolved. We will share further details via a post mortem report.

Monitoring: Incident Description:

We are investigating an issue affecting Spot services, where a subset of customers may experience launch and scaling issues with across multiple cloud providers. Our monitoring identified increased error rates and service interruptions affecting request processing.

Business Impact:

Affected customers may experience failures or degraded performance when launching resources or performing scaling operations through Elastigroup and Ocean. Our teams are continuing to assess the overall scope and duration of the impact.

Restoration Activity:

Our technical teams are actively investigating the underlying cause of the disruption and monitoring service health. The previously observed alerts have recovered, and request processing appears to be returning to normal levels. Teams are continuing to validate service stability and confirm full restoration. Further updates will be provided as the investigation progresses.

Resolved: AWS has confirmed resolution of the issue affecting services in the us-west-2 region. Our technical teams have successfully validated instance launches and Elastigroup creation, and the previously elevated error rates have returned to normal levels. Following continued monitoring and validation, Spot services in the affected region remain stable. This incident is now considered resolved.

Monitoring: Service functionality in the affected region is recovering. Our technical teams have successfully validated instance launches and Elastigroup creation, and the previously elevated error rate has significantly decreased. No new errors have been observed during the latest monitoring period. We are continuing to monitor service stability before confirming full resolution.

Investigating: Incident Description: We are investigating an issue affecting Spot services in the AWS us-west-2 region.

Business Impact: Customers may experience failures or degraded functionality, including when launching instances, scaling resources, and performing delete operations in the affected region.

Restoration Activity: Our technical teams are actively investigating elevated error rates affecting Spot operations in the AWS us-west-2 region and assessing the scope of impact. We are monitoring service behavior and will provide further updates as more information becomes available.