Flexera Status

Resolved: Service has been restored and is operating normally. Following recovery, technical teams completed extended monitoring and validation activities and have confirmed stable operation. The incident is now considered resolved.

Monitoring: The upgrade has been completed successfully, and the site is now back online. Our team is performing final validation checks to confirm service stability before declaring the incident resolved.

Monitoring: The upgrade has been completed successfully. Our teams are now working to restore the services and perform post-deployment validation.

Investigating: Our technical teams have completed a major phase of the ongoing maintenance activity and are continuing with the remaining processing required to complete the upgrade. The process is taking longer than originally estimated. The environment remains unavailable while these activities are in progress.

Teams are actively monitoring the remaining processing and evaluating options to restore service as quickly and safely as possible. Further updates will be provided as the upgrade progresses and the restoration timeline becomes clearer.

Investigating: Incident Description: We are currently investigating an issue affecting the Flexera One IT Asset Management (ITAM) North America Production environment, which remains unavailable due to scheduled maintenance extending beyond the planned maintenance window. The maintenance activity is still in progress while a database rebuild completes.

Priority: P1

Restoration Activity: Our technical teams are actively working to complete the remaining maintenance activity and restore service as quickly as possible. The ETA for the database rebuild is approximately 2 Hours. Our teams are closely monitoring the progress and will provide further details as they become available.

Resolved: Service has been restored and is operating normally. Following recovery, technical teams completed extended monitoring and validation activities and have confirmed stable operation. The incident is now considered resolved.

Monitoring: The upgrade has been completed successfully, and the site is now back online. Our team is performing final validation checks to confirm service stability before declaring the incident resolved.

Monitoring: The upgrade has been completed successfully. Our teams are now working to restore the services and perform post-deployment validation.

Investigating: Our technical teams have completed a major phase of the ongoing maintenance activity and are continuing with the remaining processing required to complete the upgrade. The process is taking longer than originally estimated. The environment remains unavailable while these activities are in progress.

Teams are actively monitoring the remaining processing and evaluating options to restore service as quickly and safely as possible. Further updates will be provided as the upgrade progresses and the restoration timeline becomes clearer.

Investigating: Incident Description: We are currently investigating an issue affecting the Flexera One IT Asset Management (ITAM) North America Production environment, which remains unavailable due to scheduled maintenance extending beyond the planned maintenance window. The maintenance activity is still in progress while a database rebuild completes.

Priority: P1

Restoration Activity: Our technical teams are actively working to complete the remaining maintenance activity and restore service as quickly as possible. The ETA for the database rebuild is approximately 2 Hours. Our teams are closely monitoring the progress and will provide further details as they become available.

Resolved: This incident was inadvertently marked as resolved with an update intended for a separate incident. Inventory processing recovery remains under monitoring as the remaining backlog continues to clear. Technical teams continue to observe successful file processing and stable service operation.

Ongoing recovery updates and backlog monitoring will continue under the newly created incident: https://status.flexera.com/incidents/vztp63wmxjjb

We will provide further updates as backlog recovery progresses and recovery validation continues.

Monitoring: Our technical teams continue to observe successful inventory file processing and stable service operation following the recovery actions. Validation through monitoring confirms that affected inventory files are processing successfully.

Backlog recovery is currently in progress, with inventory processing queues continuing to decrease as files are processed. Technical teams are actively monitoring recovery progress and overall service health while the remaining backlog is cleared.

We will continue to provide updates as recovery progresses.

Monitoring: Our team performed targeted pod restarts, following which inventory file processing resumed successfully for all affected customers. Successful processing has been validated through logs and monitoring graphs. We will continue to closely monitor the services to ensure continued stability and provide further updates as additional information becomes available.

Investigating: Further investigation indicates that the issue appears to be associated with the service responsible for transferring inventory data to ITAM. Our technical teams are continuing to investigate the issue and are working to identify the underlying cause and determine the appropriate remediation. We will continue to provide further updates as more information becomes available.

Investigating: Incident Description: We identified an issue affecting inventory processing in Flexera One IT Asset Management (ITAM) in the NAM region, impacting a subset of customers. As a result, some inventory uploads are not being processed successfully, causing inventory data displayed in Flexera One ITAM to be delayed and not reflect the most recently uploaded inventory.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue to identify the underlying cause and implement a fix. We are continuing to monitor the situation closely and will provide further updates as the investigation progresses.

Resolved: The backlog accumulated during the incident has been successfully processed, and processing levels have returned to normal operating ranges. Our teams have completed recovery validation, and this incident is now being resolved.

Further details regarding the underlying cause and actions taken will be provided in the post-mortem report.

Monitoring: Backlog recovery continues as previously queued inventory files are processed. Backlog levels are now within an acceptable range, with one organisation remaining above expected levels. Technical teams continue to monitor recovery, service health, and processing activity while validation remains ongoing.

Monitoring: Incident Description: Earlier today, an issue affecting inventory processing in Flexera One IT Asset Management (ITAM) in the NAM region impacted a subset of customers. Investigation identified that inventory uploads were being received successfully but were not being processed for affected customers, resulting in delays to inventory data reflected within Flexera One ITAM. Recovery actions were implemented and inventory processing has since resumed successfully. Inventory files continue to process normally; however, recovery of the remaining backlog is still in progress and is being tracked through this incident.

Priority: P2

Restoration Activity: Technical teams implemented recovery actions that restored inventory file processing and have validated successful processing through monitoring and logging. Service operation remains stable, and backlog recovery is continuing as previously queued inventory files are processed. Technical teams are actively monitoring recovery progress, service health, and backlog reduction while ongoing validation activities continue.

Previous updates related to the earlier stages of this incident can be found in the incident history linked below. Further updates will be provided as backlog recovery progresses and validation activities continue.

https://status.flexera.com/incidents/5wrg6jl9bj2h

Resolved: All validation checks have been completed successfully, and services have returned to normal operation. The issue is now resolved.

Monitoring: Our technical teams successfully completed the required remediation activity. The blocking tasks were cleared.

Post-remediation validation confirmed that the relevant database functions and procedures are operating in the expected state. Teams will continue to monitor the environment to ensure stability.

Identified: Technical teams continue working through remediation activities associated with the issue and are actively executing rollback and corrective actions designed to restore normal inventory data processing. Recovery activities remain in progress, and technical teams are actively monitoring execution as remediation proceeds.

Identified: Technical teams continue working through remediation activities associated with the issue and are actively executing recovery actions designed to restore normal inventory data processing. During execution, teams encountered additional conditions that required adjustments to the remediation approach, and updated recovery activities are currently in progress.

Technical teams remain actively engaged and are working continuously to complete the remediation and restore normal service for affected customers as quickly as possible. We appreciate your patience while these efforts continue and apologize for the ongoing impact. Further updates will be provided as meaningful progress is made.

Identified: Technical teams have identified a likely cause of the issue associated with a recent capability level change affecting inventory data processing. Recovery activities are underway, including rollback and corrective actions designed to restore normal inventory data processing. Technical teams are actively working through the remediation and validating recovery for affected customers. Further updates will be provided as more information becomes available.

Investigating: Incident Description: We are investigating an issue affecting a subset of Flexera One IT Asset Management customers. Affected customers may experience missing inventory data or empty results when accessing the All Inventory view and related inventory-based views. The issue is limited to a subset of customers in North America.

Priority: P2

Restoration Activity: Technical teams are actively investigating the issue and reviewing inventory data processing workflows associated with the affected functionality. The scope of impact is being validated while mitigation and recovery options are assessed. Further updates will be provided as more information becomes available.

Resolved: Service has been restored and is operating normally. Following recovery, technical teams completed extended monitoring and validation activities and have confirmed stable operation. The incident is now considered resolved.

Monitoring: The upgrade has been completed successfully, and the site is now back online. Our team is performing final validation checks to confirm service stability before declaring the incident resolved.

Monitoring: The upgrade has been completed successfully. Our teams are now working to restore the services and perform post-deployment validation.

Investigating: Our technical teams have completed a major phase of the ongoing maintenance activity and are continuing with the remaining processing required to complete the upgrade. The process is taking longer than originally estimated. The environment remains unavailable while these activities are in progress.

Teams are actively monitoring the remaining processing and evaluating options to restore service as quickly and safely as possible. Further updates will be provided as the upgrade progresses and the restoration timeline becomes clearer.

Investigating: Incident Description: We are currently investigating an issue affecting the Flexera One IT Asset Management (ITAM) North America Production environment, which remains unavailable due to scheduled maintenance extending beyond the planned maintenance window. The maintenance activity is still in progress while a database rebuild completes.

Priority: P1

Restoration Activity: Our technical teams are actively working to complete the remaining maintenance activity and restore service as quickly as possible. The ETA for the database rebuild is approximately 2 Hours. Our teams are closely monitoring the progress and will provide further details as they become available.

Resolved: Service has been restored and is operating normally. Following recovery, technical teams completed extended monitoring and validation activities and have confirmed stable operation. The incident is now considered resolved.

Monitoring: The upgrade has been completed successfully, and the site is now back online. Our team is performing final validation checks to confirm service stability before declaring the incident resolved.

Monitoring: The upgrade has been completed successfully. Our teams are now working to restore the services and perform post-deployment validation.

Investigating: Our technical teams have completed a major phase of the ongoing maintenance activity and are continuing with the remaining processing required to complete the upgrade. The process is taking longer than originally estimated. The environment remains unavailable while these activities are in progress.

Teams are actively monitoring the remaining processing and evaluating options to restore service as quickly and safely as possible. Further updates will be provided as the upgrade progresses and the restoration timeline becomes clearer.

Investigating: Incident Description: We are currently investigating an issue affecting the Flexera One IT Asset Management (ITAM) North America Production environment, which remains unavailable due to scheduled maintenance extending beyond the planned maintenance window. The maintenance activity is still in progress while a database rebuild completes.

Priority: P1

Restoration Activity: Our technical teams are actively working to complete the remaining maintenance activity and restore service as quickly as possible. The ETA for the database rebuild is approximately 2 Hours. Our teams are closely monitoring the progress and will provide further details as they become available.

Resolved: Service has been restored and is operating normally. Following recovery, technical teams completed extended monitoring and validation activities and have confirmed stable operation. The incident is now considered resolved.

Monitoring: The upgrade has been completed successfully, and the site is now back online. Our team is performing final validation checks to confirm service stability before declaring the incident resolved.

Monitoring: The upgrade has been completed successfully. Our teams are now working to restore the services and perform post-deployment validation.

Investigating: Our technical teams have completed a major phase of the ongoing maintenance activity and are continuing with the remaining processing required to complete the upgrade. The process is taking longer than originally estimated. The environment remains unavailable while these activities are in progress.

Teams are actively monitoring the remaining processing and evaluating options to restore service as quickly and safely as possible. Further updates will be provided as the upgrade progresses and the restoration timeline becomes clearer.

Investigating: Incident Description: We are currently investigating an issue affecting the Flexera One IT Asset Management (ITAM) North America Production environment, which remains unavailable due to scheduled maintenance extending beyond the planned maintenance window. The maintenance activity is still in progress while a database rebuild completes.

Priority: P1

Restoration Activity: Our technical teams are actively working to complete the remaining maintenance activity and restore service as quickly as possible. The ETA for the database rebuild is approximately 2 Hours. Our teams are closely monitoring the progress and will provide further details as they become available.

Resolved: Technical teams have confirmed that service has remained stable and affected IT Asset Management functionality is operating normally.

During the investigation, technical teams identified connection saturation conditions affecting application components responsible for user access and navigation functions. These conditions were observed during the impact window and coincided with the failures experienced by affected users.

Service functionality recovered, and customer validation confirmed that affected ITAM pages and menu items were loading successfully. Following a period of monitoring with no recurrence of the issue, the incident is now considered resolved.

A detailed review of the incident is ongoing to further validate contributing factors and identify any additional preventative actions.

Monitoring: Technical teams are currently observing stable service behavior and a significant reduction in the errors associated with this incident. Affected application functions are operating normally based on current telemetry and monitoring data.

While service stability has improved, technical teams continue to monitor the environment closely to confirm that the issue does not recur. Investigation into the underlying cause remains ongoing.

We will continue monitoring and provide further updates as additional information becomes available.

Investigating: Technical teams have made progress narrowing the scope of the issue and are focusing on the application components involved in loading user access and navigation information. Current findings indicate that some requests within this process are not completing as expected, resulting in menu items failing to load for affected users.

Work remains ongoing to determine the underlying cause and validate the appropriate remediation. Additional updates will be provided as more information becomes available.

Investigating: Technical teams continue to investigate the issue affecting Flexera One IT Asset Management in the NAM Production environment.

Current efforts are focused on identifying where the failures are occurring within the affected workflow. Teams are reviewing application behavior, validation processes, service interactions, platform telemetry, and any recent changes or environmental conditions that may be contributing to the issue.

The investigation remains ongoing, and further updates will be provided as additional information becomes available.

Investigating: Incident Description: We are investigating an issue affecting a subset of customers using Flexera One IT Asset Management (ITAM) in the NAM region. Affected customers may experience issues with navigation, including menu items not being visible in the ITAM interface, resulting in limited access to some functionality.

Priority: P2

Restoration Activity: Our technical teams are actively investigating this issue and working to restore full functionality. We will continue to provide updates as more information becomes available.

Identified: The corrected hotfix is currently pending completion of the build process, which is taking longer than expected. Once the build is complete, our technical teams will proceed with UAT validation before moving forward with production deployment.

The team is also working to confirm the deployment plan, ownership, and expected timeline. Further updates will be provided as these activities progress.

Investigating: Incident Description: We are investigating an issue affecting certain IT Asset Management integration and App Portal services across all regions. Customers using affected API-based integrations may experience authentication failures resulting in HTTP 401 Unauthorized errors, which may prevent requests from completing successfully. App Portal users may also encounter errors when submitting requests.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and evaluating corrective actions. Investigation and validation activities are ongoing, and we are working to restore normal service functionality as quickly as possible. Further updates will be provided as more information becomes available.

Resolved: Technical teams have confirmed that inventory data processing in EU has returned to normal operation following the previously implemented remediation.

The issue was traced to a deployment configuration issue affecting inventory data processing. The required configuration updates were applied, restoring normal processing.

Following validation and extended monitoring, backlog recovery in EU has completed and inventory processing remains stable across both EU and APAC. This incident is now considered resolved.

Monitoring: Recovery efforts continue in EU, and technical teams are observing continued reduction of the backlog following the previously implemented optimizations.

Based on current recovery trends, backlog levels have been significantly reduced and continue to move in the expected direction.

Further updates will be provided as progress continues.

Monitoring: Recovery continues to progress, with the remaining backlog steadily decreasing. Additional optimisations implemented in the EU environment are supporting backlog processing effectively. Our teams continue to closely monitor recovery progress and will provide further updates as appropriate.

Monitoring: Recovery efforts continue in EU, and technical teams are observing ongoing reduction of the remaining backlog.

Additional recovery optimizations have been implemented to support backlog processing in EU, and technical teams continue to monitor throughput and overall recovery progress.

Further updates will be provided as progress continues.

Monitoring: Backlog recovery has completed in APAC following the previously implemented remediation, and inventory data processing has returned to expected levels in the region.

Recovery activities continue in EU, where technical teams are monitoring processing throughput and backlog reduction. Additional recovery measures are being evaluated to support backlog processing as recovery progresses.

Monitoring: Inventory data processing continues following the previously implemented remediation. Technical teams are actively monitoring processing throughput and backlog recovery across the affected environments.

Technical teams are continuing to assess recovery progress and any additional actions that may help accelerate backlog processing. Further updates will be provided as recovery progresses.

Monitoring: Inventory data processing continues to recover, and technical teams are observing a downward trend in backlog volume. Additional processing capacity remains in place, and recovery progress is being closely monitored across the affected environments.

We will continue to monitor backlog reduction and provide further updates as recovery progresses.

Identified: Technical teams have completed the required configuration updates, and inventory data continues to be processed successfully.

Additional processing capacity has been allocated to accelerate backlog recovery, and technical teams are actively monitoring throughput and backlog reduction across the affected environments.

Recovery activities remain in progress, and further updates will be provided as backlog processing continues.

Identified: Our technical teams have traced the issue to a recent deployment and have implemented remediation actions. Initial validation indicates inventory processing has resumed, and technical teams are actively monitoring processing activity and backlog recovery.

We are continuing to validate recovery across the affected environments and will provide further updates as more information becomes available.

Investigating: Incident Description: We are investigating an issue affecting inventory data processing in the EU and APAC production environments. Customers may observe delays in inventory updates, resulting in inventory data not reflecting the most recent import activity.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue, validating the scope of impact, and working with relevant dependencies to restore normal inventory processing. Further updates will be provided as more information becomes available.

Resolved: Our teams have continued to monitor the platform and have observed no recurrence of the issue. This incident is now resolved. We will continue our investigation to determine the underlying root cause and identify appropriate corrective actions. Further details will be provided in the post-mortem report.

Monitoring: The services have been restored, and access is now functioning as expected. Our teams are closely monitoring the platform to ensure continued stability.

Investigating: Incident Description: We are currently investigating an issue affecting access to our services in the EU environment. Customers in the EU may experience issues accessing the service.

Priority: P1

Restoration Activity: Our technical teams are actively investigating the issue as a priority and working to restore normal service as quickly as possible.

Identified: The corrected hotfix is currently pending completion of the build process, which is taking longer than expected. Once the build is complete, our technical teams will proceed with UAT validation before moving forward with production deployment.

The team is also working to confirm the deployment plan, ownership, and expected timeline. Further updates will be provided as these activities progress.

Investigating: Incident Description: We are investigating an issue affecting certain IT Asset Management integration and App Portal services across all regions. Customers using affected API-based integrations may experience authentication failures resulting in HTTP 401 Unauthorized errors, which may prevent requests from completing successfully. App Portal users may also encounter errors when submitting requests.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and evaluating corrective actions. Investigation and validation activities are ongoing, and we are working to restore normal service functionality as quickly as possible. Further updates will be provided as more information becomes available.

Resolved: Technical teams have confirmed that inventory data processing in EU has returned to normal operation following the previously implemented remediation.

The issue was traced to a deployment configuration issue affecting inventory data processing. The required configuration updates were applied, restoring normal processing.

Following validation and extended monitoring, backlog recovery in EU has completed and inventory processing remains stable across both EU and APAC. This incident is now considered resolved.

Monitoring: Recovery efforts continue in EU, and technical teams are observing continued reduction of the backlog following the previously implemented optimizations.

Based on current recovery trends, backlog levels have been significantly reduced and continue to move in the expected direction.

Further updates will be provided as progress continues.

Monitoring: Recovery continues to progress, with the remaining backlog steadily decreasing. Additional optimisations implemented in the EU environment are supporting backlog processing effectively. Our teams continue to closely monitor recovery progress and will provide further updates as appropriate.

Monitoring: Recovery efforts continue in EU, and technical teams are observing ongoing reduction of the remaining backlog.

Additional recovery optimizations have been implemented to support backlog processing in EU, and technical teams continue to monitor throughput and overall recovery progress.

Further updates will be provided as progress continues.

Monitoring: Backlog recovery has completed in APAC following the previously implemented remediation, and inventory data processing has returned to expected levels in the region.

Recovery activities continue in EU, where technical teams are monitoring processing throughput and backlog reduction. Additional recovery measures are being evaluated to support backlog processing as recovery progresses.

Monitoring: Inventory data processing continues following the previously implemented remediation. Technical teams are actively monitoring processing throughput and backlog recovery across the affected environments.

Technical teams are continuing to assess recovery progress and any additional actions that may help accelerate backlog processing. Further updates will be provided as recovery progresses.

Monitoring: Inventory data processing continues to recover, and technical teams are observing a downward trend in backlog volume. Additional processing capacity remains in place, and recovery progress is being closely monitored across the affected environments.

We will continue to monitor backlog reduction and provide further updates as recovery progresses.

Identified: Technical teams have completed the required configuration updates, and inventory data continues to be processed successfully.

Additional processing capacity has been allocated to accelerate backlog recovery, and technical teams are actively monitoring throughput and backlog reduction across the affected environments.

Recovery activities remain in progress, and further updates will be provided as backlog processing continues.

Identified: Our technical teams have traced the issue to a recent deployment and have implemented remediation actions. Initial validation indicates inventory processing has resumed, and technical teams are actively monitoring processing activity and backlog recovery.

We are continuing to validate recovery across the affected environments and will provide further updates as more information becomes available.

Investigating: Incident Description: We are investigating an issue affecting inventory data processing in the EU and APAC production environments. Customers may observe delays in inventory updates, resulting in inventory data not reflecting the most recent import activity.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue, validating the scope of impact, and working with relevant dependencies to restore normal inventory processing. Further updates will be provided as more information becomes available.

Identified: The corrected hotfix is currently pending completion of the build process, which is taking longer than expected. Once the build is complete, our technical teams will proceed with UAT validation before moving forward with production deployment.

The team is also working to confirm the deployment plan, ownership, and expected timeline. Further updates will be provided as these activities progress.

Investigating: Incident Description: We are investigating an issue affecting certain IT Asset Management integration and App Portal services across all regions. Customers using affected API-based integrations may experience authentication failures resulting in HTTP 401 Unauthorized errors, which may prevent requests from completing successfully. App Portal users may also encounter errors when submitting requests.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and evaluating corrective actions. Investigation and validation activities are ongoing, and we are working to restore normal service functionality as quickly as possible. Further updates will be provided as more information becomes available.

Resolved: Our teams have continued to monitor the platform and have observed no recurrence of the issue. This incident is now resolved. We will continue our investigation to determine the underlying root cause and identify appropriate corrective actions. Further details will be provided in the post-mortem report.

Monitoring: The services have been restored, and access is now functioning as expected. Our teams are closely monitoring the platform to ensure continued stability.

Investigating: Incident Description: We are currently investigating an issue affecting access to our services in the EU environment. Customers in the EU may experience issues accessing the service.

Priority: P1

Restoration Activity: Our technical teams are actively investigating the issue as a priority and working to restore normal service as quickly as possible.

Resolved: Our teams continued to monitor the services overnight and confirmed that no new issues have been observed. Additional spot checks were also completed successfully. This incident is now being resolved. Further information regarding the root cause and actions taken will be provided in the post-mortem report.

Monitoring: The remediation actions have resolved the processing delays and stale data issues. Some residual issues remain and are currently under investigation by our technical teams. The teams are monitoring the services and will continue collecting and reviewing logs over the next 24 hours to support the investigation.

We will continue to monitor the services closely and provide further updates as more information becomes available.

Investigating: Our teams have performed targeted service restarts, which have improved the processing delays. Monitoring indicates that inventory data is now being updated successfully. The remaining errors are still under investigation, and our teams are working to identify the underlying cause and implement a permanent fix.

Investigating: Incident Description: We are currently investigating an issue affecting a subset of our customers using Snow Atlas in the Australia region. The affected customers may experience delays in seeing the latest computer information and data ingestion may also be impacted.

Priority: P2

Restoration Activity: An earlier DNS-related issue was identified and has been resolved. However, additional errors are now being observed. Our technical teams are actively investigating these errors to determine the underlying cause and restore normal processing. We will continue to assess the impact and provide further updates as additional information becomes available.

Resolved: Further investigation determined that a recent change affecting instance provisioning behavior contributed to the issue. Technical teams completed a rollback of the change and validated recovery. Following the rollback, error levels returned to normal and new instance provisioning resumed successfully.

Throughout the incident, existing instances and workloads remained operational. The impact was limited to new instance launches and cluster scale-up operations.

The issue is now considered resolved. A detailed post-mortem report will be shared following completion of the root cause analysis and post-incident review, documenting the full sequence of events, contributing factors, lessons learned, and any follow-up actions identified.

Identified: Incident Description: We are investigating an issue affecting Spot Ocean for AWS. Customers may be unable to launch new instances due to instance provisioning failures. As a result, affected clusters may be unable to scale as expected. Existing workloads remain operational. Our technical teams are actively investigating the scope and impact of the issue.

Priority: P2

Restoration Activity: Our technical teams have identified a potential issue related to a recent change affecting instance provisioning and are actively validating the impact. Mitigation activities are underway, including rollback of a recent change while teams monitor recovery and service behavior. Further updates will be provided as more information becomes available.