Flexera Status

Resolved: Technical teams completed the required updates to restore communication through the affected service path in the North America environment. Upload and download requests are now completing successfully, and functionality has been validated. We will continue monitoring to ensure the service remains operational. This incident has been resolved.

Identified: Our technical teams have identified the issue as a routing/configuration problem affecting Beacon communication following recent maintenance activity in the North America environment. This is preventing Beacon from successfully completing upload and download requests. Teams are working on the required configuration update to restore Beacon connectivity. We will provide another update as restoration work continues.

Investigating: Incident Description: We are currently investigating an issue affecting Beacon connectivity in the Flexera One IT Asset Management application in the North America region. Customers using Beacon may experience connectivity errors when attempting to upload inventory data or download Beacon-related updates.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and working to restore normal Beacon upload and download functionality. We will provide updates as more information becomes available.

Monitoring: Backlog processing continues to make steady progress following the previously deployed fix. The platform remains stable, and recovery activities are being carefully managed to ensure delayed inventory data is processed safely without impacting downstream services.

Customers may continue to experience delays in updated inventory data appearing during this recovery period. We will continue to monitor progress and provide further updates as appropriate.

Monitoring: Our technical teams continue to work through the backlog recovery process. Recovery activities are being carried out cautiously to avoid overwhelming downstream services and to ensure platform stability throughout the restoration process.

Monitoring: Our technical teams have successfully designed and implemented a fix. Services are now operating normally, and backlog processing is underway for the data accumulated during the incident.

Investigating: Incident Description: We are investigating an issue impacting IT Visibility (ITV) services in the US Production environment. Affected customers may experience delays in normalized inventory updates appearing in ITV .

Priority: P2

Restoration Activity: Our technical teams have identified that a backend service is experiencing elevated request throttling from an upstream cloud provider dependency, resulting in delayed inventory processing. Teams are actively investigating the issue and working to restore normal processing. We are monitoring the environment closely and will continue to provide updates as progress is made toward full restoration.

Resolved: Our technical teams have completed validation of the affected areas and confirmed that services have been fully restored.

The platform is now operating normally, and we are continuing to monitor to ensure sustained stability. This issue is considered resolved, and further details will be shared in a post-mortem report.

Monitoring: Our technical teams are actively investigating and validating the affected areas while continuing to monitor overall service behavior. Initial findings suggest the issue may have been influenced by a service provider disruption, which has now been resolved.

We are continuing to assess any residual impact and closely monitoring the platform to ensure stability. Further updates will be provided as more information becomes available.

Investigating: Incident Description: We are investigating a service degradation affecting Flexera One customers in the NAM region. Customers may experience intermittent errors, delayed page loading, or pages remaining in a loading state when accessing certain areas of the application, including Cloud Cost Optimization functionality and Administration > Shared Settings. Some Cloud Cost Optimization customers may also experience delays in cost data processing.

Priority: P2

Restoration Activity: Our technical teams are actively investigating and validating the affected areas. We are also monitoring upstream service provider disruptions that may be contributing to the issue. We will continue to monitor service behavior and work toward restoration.

We will provide another update as soon as additional information is available.

Resolved: Our technical teams have completed validation of the affected areas and confirmed that services have been fully restored.

The platform is now operating normally, and we are continuing to monitor to ensure sustained stability. This issue is considered resolved, and further details will be shared in a post-mortem report.

Monitoring: Our technical teams are actively investigating and validating the affected areas while continuing to monitor overall service behavior. Initial findings suggest the issue may have been influenced by a service provider disruption, which has now been resolved.

We are continuing to assess any residual impact and closely monitoring the platform to ensure stability. Further updates will be provided as more information becomes available.

Investigating: Incident Description: We are investigating a service degradation affecting Flexera One customers in the NAM region. Customers may experience intermittent errors, delayed page loading, or pages remaining in a loading state when accessing certain areas of the application, including Cloud Cost Optimization functionality and Administration > Shared Settings. Some Cloud Cost Optimization customers may also experience delays in cost data processing.

Priority: P2

Restoration Activity: Our technical teams are actively investigating and validating the affected areas. We are also monitoring upstream service provider disruptions that may be contributing to the issue. We will continue to monitor service behavior and work toward restoration.

We will provide another update as soon as additional information is available.

Resolved: Our technical teams have completed validation of the affected areas and confirmed that services have been fully restored.

The platform is now operating normally, and we are continuing to monitor to ensure sustained stability. This issue is considered resolved, and further details will be shared in a post-mortem report.

Monitoring: Our technical teams are actively investigating and validating the affected areas while continuing to monitor overall service behavior. Initial findings suggest the issue may have been influenced by a service provider disruption, which has now been resolved.

We are continuing to assess any residual impact and closely monitoring the platform to ensure stability. Further updates will be provided as more information becomes available.

Investigating: Incident Description: We are investigating a service degradation affecting Flexera One customers in the NAM region. Customers may experience intermittent errors, delayed page loading, or pages remaining in a loading state when accessing certain areas of the application, including Cloud Cost Optimization functionality and Administration > Shared Settings. Some Cloud Cost Optimization customers may also experience delays in cost data processing.

Priority: P2

Restoration Activity: Our technical teams are actively investigating and validating the affected areas. We are also monitoring upstream service provider disruptions that may be contributing to the issue. We will continue to monitor service behavior and work toward restoration.

We will provide another update as soon as additional information is available.

Resolved: Following an extended period of monitoring, our teams have confirmed that services have remained stable. The external service provider has also confirmed full resolution of their outage. This incident is now resolved, and a detailed post-mortem report will be shared with additional insights.

Monitoring: Our technical teams have completed internal stabilization actions to address the earlier service impact, and Spot services have remained stable for the last several hours. We have not observed any recurrence of customer-facing impact, and instance provisioning behavior continues to operate as expected.

We are continuing to monitor the environment and our service provider’s updates closely. The incident will remain in monitoring for the next few hours, with closure to follow once this additional monitoring period is complete.

Monitoring: Some customers may experience residual issues following the recent fix. Our technical teams are actively working to address these and ensure full service stability. We will provide further updates as more information becomes available.

Monitoring: Our teams have implemented mitigation measures to address the impact from the external service disruption, and services have now been restored. We are actively monitoring the platform to ensure continued stability and will provide further updates as more information becomes available.

Identified: Incident Description: We are currently investigating multiple issues impacting SPOT services.Customers may experience difficulties launching instances in the affected region, resulting in degraded provisioning capabilities. Initial findings indicate that the issue is related to an ongoing disruption within our cloud service provider, specifically in the us-east-1 region. As a result, customers may face difficulties launching instances, resulting in degraded service performance.

Priority: P2

Restoration Activity: Our technical teams are actively engaged and are working with the service provider to monitor the ongoing regional issue. We are assessing the impact on dependent services, including database connectivity and request processing, while identifying potential mitigation options. Further updates will be provided as more information becomes available and as service stability improves.

Resolved: Following an extended period of monitoring, our teams have confirmed that services have remained stable. The external service provider has also confirmed full resolution of their outage. This incident is now resolved, and a detailed post-mortem report will be shared with additional insights.

Monitoring: Our technical teams have completed internal stabilization actions to address the earlier service impact, and Spot services have remained stable for the last several hours. We have not observed any recurrence of customer-facing impact, and instance provisioning behavior continues to operate as expected.

We are continuing to monitor the environment and our service provider’s updates closely. The incident will remain in monitoring for the next few hours, with closure to follow once this additional monitoring period is complete.

Monitoring: Some customers may experience residual issues following the recent fix. Our technical teams are actively working to address these and ensure full service stability. We will provide further updates as more information becomes available.

Monitoring: Our teams have implemented mitigation measures to address the impact from the external service disruption, and services have now been restored. We are actively monitoring the platform to ensure continued stability and will provide further updates as more information becomes available.

Identified: Incident Description: We are currently investigating multiple issues impacting SPOT services.Customers may experience difficulties launching instances in the affected region, resulting in degraded provisioning capabilities. Initial findings indicate that the issue is related to an ongoing disruption within our cloud service provider, specifically in the us-east-1 region. As a result, customers may face difficulties launching instances, resulting in degraded service performance.

Priority: P2

Restoration Activity: Our technical teams are actively engaged and are working with the service provider to monitor the ongoing regional issue. We are assessing the impact on dependent services, including database connectivity and request processing, while identifying potential mitigation options. Further updates will be provided as more information becomes available and as service stability improves.

Resolved: Following an extended period of monitoring, our teams have confirmed that services have remained stable. The external service provider has also confirmed full resolution of their outage. This incident is now resolved, and a detailed post-mortem report will be shared with additional insights.

Monitoring: Our technical teams have completed internal stabilization actions to address the earlier service impact, and Spot services have remained stable for the last several hours. We have not observed any recurrence of customer-facing impact, and instance provisioning behavior continues to operate as expected.

We are continuing to monitor the environment and our service provider’s updates closely. The incident will remain in monitoring for the next few hours, with closure to follow once this additional monitoring period is complete.

Monitoring: Some customers may experience residual issues following the recent fix. Our technical teams are actively working to address these and ensure full service stability. We will provide further updates as more information becomes available.

Monitoring: Our teams have implemented mitigation measures to address the impact from the external service disruption, and services have now been restored. We are actively monitoring the platform to ensure continued stability and will provide further updates as more information becomes available.

Identified: Incident Description: We are currently investigating multiple issues impacting SPOT services.Customers may experience difficulties launching instances in the affected region, resulting in degraded provisioning capabilities. Initial findings indicate that the issue is related to an ongoing disruption within our cloud service provider, specifically in the us-east-1 region. As a result, customers may face difficulties launching instances, resulting in degraded service performance.

Priority: P2

Restoration Activity: Our technical teams are actively engaged and are working with the service provider to monitor the ongoing regional issue. We are assessing the impact on dependent services, including database connectivity and request processing, while identifying potential mitigation options. Further updates will be provided as more information becomes available and as service stability improves.