Flexera Status

Resolved: Incident Description: A service outage impacted Flexera One SaaS Manager in the North America region. During the impact window, the application may have been unavailable, affecting access to Managed SaaS Applications.

Priority: P1

Impact Start Time: December 17, 2025, 5:16 AM PST Impact End Time: December 17, 2025, 6:48 AM PST

Restoration Activity: The disruption was caused by an unexpected backlog of internal processing activity that increased load on the service, resulting in temporary unavailability. Technical teams restored the service and adjusted system capacity to safely process the backlog. The application has been fully restored, and monitoring remains in place to ensure continued stability.

Resolved: Reporting functionality has been fully restored across all regions, and validation has confirmed stable operation.

This issue was related to a recent change affecting reporting, which has now been fully addressed. Our teams have completed the required updates and verified successful recovery.

Identified: NAM and APAC remain operational following completion and validation of recent updates.

Work is still ongoing in EU due to regional configuration differences. Additional updates are in progress, and validation will resume once those changes complete.

Identified: Reporting functionality has been restored for customers in NAM and APAC following completion and validation of recent updates.

Work is still ongoing in EU, where reporting access continues to be addressed. Our teams remain actively engaged and focused on completing restoration in EU.

We will continue to monitor closely and provide further updates as EU recovery progresses.

Identified: Corrective actions have been implemented for NA and APAC, and reporting functionality is showing signs of recovery in these regions as validation continues.

Work is still underway in the EU region, and teams remain actively focused on implementing remaining measures and confirming full restoration.

We will continue to monitor closely and provide further updates as recovery progresses.

Identified: We have identified that this issue is related to a recent change affecting reporting functionality for Flexera One IT Visibility (ITV) and Cloud License Management (CLM).

Our teams are actively implementing corrective updates across regions to restore access to reports. Recovery is progressing region by region, and customers may begin to see reports restored as updates complete.

We will continue to monitor progress closely and provide further updates as restoration continues.

Investigating: Incident Description: We have identified a service disruption impacting Flexera One IT Visibility (ITV) and Cloud License Management (CLM) across all regions. Customers may experience difficulty accessing certain reports at this time.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and working to restore reporting availability. Progress is being closely monitored, and further updates will be provided as additional information becomes available.

Resolved: Reporting functionality has been fully restored across all regions, and validation has confirmed stable operation.

This issue was related to a recent change affecting reporting, which has now been fully addressed. Our teams have completed the required updates and verified successful recovery.

Identified: NAM and APAC remain operational following completion and validation of recent updates.

Work is still ongoing in EU due to regional configuration differences. Additional updates are in progress, and validation will resume once those changes complete.

Identified: Reporting functionality has been restored for customers in NAM and APAC following completion and validation of recent updates.

Work is still ongoing in EU, where reporting access continues to be addressed. Our teams remain actively engaged and focused on completing restoration in EU.

We will continue to monitor closely and provide further updates as EU recovery progresses.

Identified: Corrective actions have been implemented for NA and APAC, and reporting functionality is showing signs of recovery in these regions as validation continues.

Work is still underway in the EU region, and teams remain actively focused on implementing remaining measures and confirming full restoration.

We will continue to monitor closely and provide further updates as recovery progresses.

Identified: We have identified that this issue is related to a recent change affecting reporting functionality for Flexera One IT Visibility (ITV) and Cloud License Management (CLM).

Our teams are actively implementing corrective updates across regions to restore access to reports. Recovery is progressing region by region, and customers may begin to see reports restored as updates complete.

We will continue to monitor progress closely and provide further updates as restoration continues.

Investigating: Incident Description: We have identified a service disruption impacting Flexera One IT Visibility (ITV) and Cloud License Management (CLM) across all regions. Customers may experience difficulty accessing certain reports at this time.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and working to restore reporting availability. Progress is being closely monitored, and further updates will be provided as additional information becomes available.

Resolved: Reporting functionality has been fully restored across all regions, and validation has confirmed stable operation.

This issue was related to a recent change affecting reporting, which has now been fully addressed. Our teams have completed the required updates and verified successful recovery.

Identified: NAM and APAC remain operational following completion and validation of recent updates.

Work is still ongoing in EU due to regional configuration differences. Additional updates are in progress, and validation will resume once those changes complete.

Identified: Reporting functionality has been restored for customers in NAM and APAC following completion and validation of recent updates.

Work is still ongoing in EU, where reporting access continues to be addressed. Our teams remain actively engaged and focused on completing restoration in EU.

We will continue to monitor closely and provide further updates as EU recovery progresses.

Identified: Corrective actions have been implemented for NA and APAC, and reporting functionality is showing signs of recovery in these regions as validation continues.

Work is still underway in the EU region, and teams remain actively focused on implementing remaining measures and confirming full restoration.

We will continue to monitor closely and provide further updates as recovery progresses.

Identified: We have identified that this issue is related to a recent change affecting reporting functionality for Flexera One IT Visibility (ITV) and Cloud License Management (CLM).

Our teams are actively implementing corrective updates across regions to restore access to reports. Recovery is progressing region by region, and customers may begin to see reports restored as updates complete.

We will continue to monitor progress closely and provide further updates as restoration continues.

Investigating: Incident Description: We have identified a service disruption impacting Flexera One IT Visibility (ITV) and Cloud License Management (CLM) across all regions. Customers may experience difficulty accessing certain reports at this time.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and working to restore reporting availability. Progress is being closely monitored, and further updates will be provided as additional information becomes available.

Resolved: Reporting functionality has been fully restored across all regions, and validation has confirmed stable operation.

This issue was related to a recent change affecting reporting, which has now been fully addressed. Our teams have completed the required updates and verified successful recovery.

Identified: NAM and APAC remain operational following completion and validation of recent updates.

Work is still ongoing in EU due to regional configuration differences. Additional updates are in progress, and validation will resume once those changes complete.

Identified: Reporting functionality has been restored for customers in NAM and APAC following completion and validation of recent updates.

Work is still ongoing in EU, where reporting access continues to be addressed. Our teams remain actively engaged and focused on completing restoration in EU.

We will continue to monitor closely and provide further updates as EU recovery progresses.

Identified: Corrective actions have been implemented for NA and APAC, and reporting functionality is showing signs of recovery in these regions as validation continues.

Work is still underway in the EU region, and teams remain actively focused on implementing remaining measures and confirming full restoration.

We will continue to monitor closely and provide further updates as recovery progresses.

Identified: We have identified that this issue is related to a recent change affecting reporting functionality for Flexera One IT Visibility (ITV) and Cloud License Management (CLM).

Our teams are actively implementing corrective updates across regions to restore access to reports. Recovery is progressing region by region, and customers may begin to see reports restored as updates complete.

We will continue to monitor progress closely and provide further updates as restoration continues.

Investigating: Incident Description: We have identified a service disruption impacting Flexera One IT Visibility (ITV) and Cloud License Management (CLM) across all regions. Customers may experience difficulty accessing certain reports at this time.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and working to restore reporting availability. Progress is being closely monitored, and further updates will be provided as additional information becomes available.

Resolved: Reporting functionality has been fully restored across all regions, and validation has confirmed stable operation.

This issue was related to a recent change affecting reporting, which has now been fully addressed. Our teams have completed the required updates and verified successful recovery.

Identified: NAM and APAC remain operational following completion and validation of recent updates.

Work is still ongoing in EU due to regional configuration differences. Additional updates are in progress, and validation will resume once those changes complete.

Identified: Reporting functionality has been restored for customers in NAM and APAC following completion and validation of recent updates.

Work is still ongoing in EU, where reporting access continues to be addressed. Our teams remain actively engaged and focused on completing restoration in EU.

We will continue to monitor closely and provide further updates as EU recovery progresses.

Identified: Corrective actions have been implemented for NA and APAC, and reporting functionality is showing signs of recovery in these regions as validation continues.

Work is still underway in the EU region, and teams remain actively focused on implementing remaining measures and confirming full restoration.

We will continue to monitor closely and provide further updates as recovery progresses.

Identified: We have identified that this issue is related to a recent change affecting reporting functionality for Flexera One IT Visibility (ITV) and Cloud License Management (CLM).

Our teams are actively implementing corrective updates across regions to restore access to reports. Recovery is progressing region by region, and customers may begin to see reports restored as updates complete.

We will continue to monitor progress closely and provide further updates as restoration continues.

Investigating: Incident Description: We have identified a service disruption impacting Flexera One IT Visibility (ITV) and Cloud License Management (CLM) across all regions. Customers may experience difficulty accessing certain reports at this time.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and working to restore reporting availability. Progress is being closely monitored, and further updates will be provided as additional information becomes available.

Resolved: Reporting functionality has been fully restored across all regions, and validation has confirmed stable operation.

This issue was related to a recent change affecting reporting, which has now been fully addressed. Our teams have completed the required updates and verified successful recovery.

Identified: NAM and APAC remain operational following completion and validation of recent updates.

Work is still ongoing in EU due to regional configuration differences. Additional updates are in progress, and validation will resume once those changes complete.

Identified: Reporting functionality has been restored for customers in NAM and APAC following completion and validation of recent updates.

Work is still ongoing in EU, where reporting access continues to be addressed. Our teams remain actively engaged and focused on completing restoration in EU.

We will continue to monitor closely and provide further updates as EU recovery progresses.

Identified: Corrective actions have been implemented for NA and APAC, and reporting functionality is showing signs of recovery in these regions as validation continues.

Work is still underway in the EU region, and teams remain actively focused on implementing remaining measures and confirming full restoration.

We will continue to monitor closely and provide further updates as recovery progresses.

Identified: We have identified that this issue is related to a recent change affecting reporting functionality for Flexera One IT Visibility (ITV) and Cloud License Management (CLM).

Our teams are actively implementing corrective updates across regions to restore access to reports. Recovery is progressing region by region, and customers may begin to see reports restored as updates complete.

We will continue to monitor progress closely and provide further updates as restoration continues.

Investigating: Incident Description: We have identified a service disruption impacting Flexera One IT Visibility (ITV) and Cloud License Management (CLM) across all regions. Customers may experience difficulty accessing certain reports at this time.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and working to restore reporting availability. Progress is being closely monitored, and further updates will be provided as additional information becomes available.

Resolved: The issue affecting the CloudCheckr Federal region has been resolved. Our teams identified a configuration issue within the service components responsible for managing application operations in this environment. The configuration has been corrected, and the region is now operating normally.

Identified: Our teams and our service provider continue to investigate the issue to determine the underlying cause and implement the necessary remediation. Additional diagnostic work is underway to further pinpoint the source of the problem and move toward restoration.

Identified: Our teams have confirmed that a core service responsible for managing application operations in the CloudCheckr Federal region is not responding as expected. This is preventing the region from operating normally. We are actively working with our service provider to resolve the issue and move toward restoration.

We will provide further updates as they become available.

Investigating: Incident Description: We are currently investigating a service degradation affecting the CloudCheckr platform in the Federal region. Customers may experience issues accessing services at this time.

Priority: P1

Restoration Activity: Our technical teams are engaged and working to determine the underlying cause and restore normal service. We are monitoring system behavior closely and will provide further updates as restoration work continues.