Flexera Status

Resolved: Further investigation identified a communication issue affecting a backend service supporting Agreements functionality in Snow Atlas Australia. Technical teams implemented recovery actions, including restarting the affected service components, which restored communication and normal operation.

Functionality has been validated across multiple customer environments, and Agreements data is now displaying correctly. We have not observed any further issues following recovery and validation activities.

The issue is now considered resolved.

Investigating: Incident Description: We are investigating an issue affecting the Agreements functionality in Snow Atlas for customers in Australia. Customers may experience missing or unavailable data when accessing the Agreements tab, and data refresh operations may fail.

Priority: P2

Restoration Activity: Technical teams are actively investigating the issue and assessing the extent of customer impact. Work is underway to identify the cause of the issue and restore normal functionality. Further updates will be provided as more information becomes available.

Resolved: Following validation and a period of monitoring, the service has remained stable and License functionality is loading successfully across the affected regions. The issue is now considered resolved.

Monitoring: We have identified the issue as being related to a recent deployment affecting the Licenses service. Corrective changes have been implemented, and service functionality has been restored.

We are currently validating service health and monitoring the environment to ensure continued stability. Further updates will be provided as additional validation is completed.

Investigating: Incident Description: We are investigating an issue affecting the License Service within SAM Core. Users may be unable to load license information and may encounter error messages while accessing License Service functionality. The issue has been confirmed in UK South and West Europe, and technical teams are currently assessing the full scope of impact.

Priority: P2

Restoration Activity: Technical teams are actively investigating the issue and reviewing the affected service. Additional validation is underway to determine the full scope of impact and restore normal service operation. Further updates will be provided as more information becomes available.

Resolved: Following validation and a period of monitoring, the service has remained stable and License functionality is loading successfully across the affected regions. The issue is now considered resolved.

Monitoring: We have identified the issue as being related to a recent deployment affecting the Licenses service. Corrective changes have been implemented, and service functionality has been restored.

We are currently validating service health and monitoring the environment to ensure continued stability. Further updates will be provided as additional validation is completed.

Investigating: Incident Description: We are investigating an issue affecting the License Service within SAM Core. Users may be unable to load license information and may encounter error messages while accessing License Service functionality. The issue has been confirmed in UK South and West Europe, and technical teams are currently assessing the full scope of impact.

Priority: P2

Restoration Activity: Technical teams are actively investigating the issue and reviewing the affected service. Additional validation is underway to determine the full scope of impact and restore normal service operation. Further updates will be provided as more information becomes available.

Resolved: We have not observed any additional occurrences since the original reported impact, and service stability has been maintained. Technical teams completed additional investigation into the intermittent connectivity issues reported earlier today.

Multiple potential correlations were reviewed during the investigation, and final analysis is still pending.

Based on the sustained stability observed and the absence of any recurrence, this incident is now considered resolved. Technical teams will continue monitoring and investigation activities to further understand the behavior observed during the reported impact window, and a formal RCA report will be provided once the analysis has been completed.

Monitoring: Based on the sustained stability observed since the originally reported impact window and the absence of any additional reported occurrences, we are moving this incident to Monitoring. Technical teams continue to investigate the underlying cause while service stability is being monitored. Further updates will be provided as more information becomes available.

Investigating: We have not observed any additional occurrences since the originally reported impact window, and service stability has been maintained. Technical teams continue to investigate the underlying cause of the intermittent connectivity issues reported earlier today.

Investigating: We continue to investigate the intermittent connectivity issues previously reported. At this time, no additional occurrences have been observed since the original impact window. Technical teams are actively reviewing available telemetry and investigation findings to determine the underlying cause and validate the overall scope of impact. Further updates will be provided as more information becomes available.

Investigating: Incident Description: We are investigating reports of intermittent issues affecting Ocean Kubernetes customers. Some customers have reported receiving alerts related to connectivity between Ocean Kubernetes components and their clusters. Technical teams are actively investigating the scope of impact and any associated service degradation.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the reported behavior, reviewing customer reports, and validating the scope and impact across affected environments. We will provide additional updates as more information becomes available.