Flexera Status

Resolved: Incident Description: Our teams identified an issue that caused a disruption impacting IT Asset Management in the EU region. As a result, IT Asset Management may have been inaccessible for the duration of the incident.

Priority: P1

Impact Start: July 23, 2025, 1:07 PM PDT Impact End: July 23, 2025, 3:38 PM PDT Impact Duration: 31 minutes

Restoration Activity: The disruption was caused by a failure in the underlying service supporting IT Asset Management in the EU region. This resulted in temporary inaccessibility of the application for affected users. Recovery mechanisms were triggered, and normal access was restored shortly after. This incident has been resolved.

We will be conducting a full retrospective and sharing a post-mortem report in the coming days.

Resolved: Incident Description: Our teams identified an issue that caused a disruption impacting IT Asset Management in the EU region. As a result, IT Asset Management may have been inaccessible for the duration of the incident.

Priority: P1

Impact Start: July 23, 2025, 1:07 PM PDT Impact End: July 23, 2025, 3:38 PM PDT Impact Duration: 31 minutes

Restoration Activity: The disruption was caused by a failure in the underlying service supporting IT Asset Management in the EU region. This resulted in temporary inaccessibility of the application for affected users. Recovery mechanisms were triggered, and normal access was restored shortly after. This incident has been resolved.

We will be conducting a full retrospective and sharing a post-mortem report in the coming days.

Resolved: Incident Description: Our teams identified an issue that caused a disruption impacting IT Asset Management in the EU region. As a result, IT Asset Management may have been inaccessible for the duration of the incident.

Priority: P1

Impact Start: July 23, 2025, 1:07 PM PDT Impact End: July 23, 2025, 3:38 PM PDT Impact Duration: 31 minutes

Restoration Activity: The disruption was caused by a failure in the underlying service supporting IT Asset Management in the EU region. This resulted in temporary inaccessibility of the application for affected users. Recovery mechanisms were triggered, and normal access was restored shortly after. This incident has been resolved.

We will be conducting a full retrospective and sharing a post-mortem report in the coming days.

Resolved: Incident Description: Our teams identified an issue that caused a disruption impacting IT Asset Management in the EU region. As a result, IT Asset Management may have been inaccessible for the duration of the incident.

Priority: P1

Impact Start: July 23, 2025, 1:07 PM PDT Impact End: July 23, 2025, 3:38 PM PDT Impact Duration: 31 minutes

Restoration Activity: The disruption was caused by a failure in the underlying service supporting IT Asset Management in the EU region. This resulted in temporary inaccessibility of the application for affected users. Recovery mechanisms were triggered, and normal access was restored shortly after. This incident has been resolved.

We will be conducting a full retrospective and sharing a post-mortem report in the coming days.

Resolved: Incident Description: Our teams identified an issue that caused a disruption impacting IT Asset Management in the EU region. As a result, IT Asset Management may have been inaccessible for the duration of the incident.

Priority: P1

Impact Start: July 23, 2025, 1:07 PM PDT Impact End: July 23, 2025, 3:38 PM PDT Impact Duration: 31 minutes

Restoration Activity: The disruption was caused by a failure in the underlying service supporting IT Asset Management in the EU region. This resulted in temporary inaccessibility of the application for affected users. Recovery mechanisms were triggered, and normal access was restored shortly after. This incident has been resolved.

We will be conducting a full retrospective and sharing a post-mortem report in the coming days.

Monitoring: Inventory data continues to be processed, and updates are appearing across customer environments. Earlier in the recovery process, an optimization was applied to quickly move past unaffected historical data and reach the point of impact. The system is now processing that relevant data in full, which is more resource-intensive and requires additional time to complete.

Some data may still be delayed by up to two days during this final stage of catch-up. We are continuing to monitor closely and will provide confirmation once data processing is fully current.

Monitoring: Backlog processing remains in progress and continues to trend in the right direction. We are monitoring closely and expect to see continued improvement throughout the day. Further updates will be shared as progress continues.

Monitoring: Inventory data processing is advancing, and earlier delays are being reduced as backlog processing continues. We are keeping a close watch on system performance and will provide updates as progress is made.

Monitoring: Inventory data processing continues to make progress. Most data sources have caught up, while a portion of agent-based inventory data is still being processed. This may take additional time to fully complete. Our teams continue to monitor closely and will provide further updates as needed.

Monitoring: Inventory data processing has largely returned to expected levels. A small portion of data is still catching up and is expected to complete shortly as processing continues.

We are also working through a backlog of agent-based inventory data, which may take additional time to process fully. Our teams are actively optimizing the process to help accelerate completion.

Monitoring: Inventory data processing has resumed. The platform remains fully accessible, though it may take a few hours for all data to reflect the most recent updates. Our teams are monitoring progress closely to ensure timely completion.

Identified: The full data reload has been completed. Technical teams are now working on restarting inventory data processing and will continue to monitor progress closely.

Identified: Our teams have confirmed that the issue was caused by automated patch updates from our cloud service provider. A fix has been implemented, and the teams are currently working on reloading the files. Due to the large volume of data, this process may take some time. We will share further updates as they become available.

Investigating: Incident Description: We are currently addressing an issue impacting inventory data processing for IT Visibility services in the NA region. While the system remains accessible, inventory data uploads have been delayed, which may affect the availability of updated inventory information. The issue might also impact Technopedia services.

Priority: P2

Restoration Activity: Our technical team is diligently working to identify the root cause and restore services. Initial investigations indicate that the issue may be related to automated patch updates from our cloud service provider. Our teams are continuing to investigate this matter and monitor the platform closely. We will provide further updates as we make progress .