Flexera Status

Resolved: Service has been restored and is operating normally. Following recovery, technical teams completed extended monitoring and validation activities and have confirmed stable operation. The incident is now considered resolved.

Monitoring: The upgrade has been completed successfully, and the site is now back online. Our team is performing final validation checks to confirm service stability before declaring the incident resolved.

Monitoring: The upgrade has been completed successfully. Our teams are now working to restore the services and perform post-deployment validation.

Investigating: Our technical teams have completed a major phase of the ongoing maintenance activity and are continuing with the remaining processing required to complete the upgrade. The process is taking longer than originally estimated. The environment remains unavailable while these activities are in progress.

Teams are actively monitoring the remaining processing and evaluating options to restore service as quickly and safely as possible. Further updates will be provided as the upgrade progresses and the restoration timeline becomes clearer.

Investigating: Incident Description: We are currently investigating an issue affecting the Flexera One IT Asset Management (ITAM) North America Production environment, which remains unavailable due to scheduled maintenance extending beyond the planned maintenance window. The maintenance activity is still in progress while a database rebuild completes.

Priority: P1

Restoration Activity: Our technical teams are actively working to complete the remaining maintenance activity and restore service as quickly as possible. The ETA for the database rebuild is approximately 2 Hours. Our teams are closely monitoring the progress and will provide further details as they become available.

Resolved: Service has been restored and is operating normally. Following recovery, technical teams completed extended monitoring and validation activities and have confirmed stable operation. The incident is now considered resolved.

Monitoring: The upgrade has been completed successfully, and the site is now back online. Our team is performing final validation checks to confirm service stability before declaring the incident resolved.

Monitoring: The upgrade has been completed successfully. Our teams are now working to restore the services and perform post-deployment validation.

Investigating: Our technical teams have completed a major phase of the ongoing maintenance activity and are continuing with the remaining processing required to complete the upgrade. The process is taking longer than originally estimated. The environment remains unavailable while these activities are in progress.

Teams are actively monitoring the remaining processing and evaluating options to restore service as quickly and safely as possible. Further updates will be provided as the upgrade progresses and the restoration timeline becomes clearer.

Investigating: Incident Description: We are currently investigating an issue affecting the Flexera One IT Asset Management (ITAM) North America Production environment, which remains unavailable due to scheduled maintenance extending beyond the planned maintenance window. The maintenance activity is still in progress while a database rebuild completes.

Priority: P1

Restoration Activity: Our technical teams are actively working to complete the remaining maintenance activity and restore service as quickly as possible. The ETA for the database rebuild is approximately 2 Hours. Our teams are closely monitoring the progress and will provide further details as they become available.

Resolved: Service has been restored and is operating normally. Following recovery, technical teams completed extended monitoring and validation activities and have confirmed stable operation. The incident is now considered resolved.

Monitoring: The upgrade has been completed successfully, and the site is now back online. Our team is performing final validation checks to confirm service stability before declaring the incident resolved.

Monitoring: The upgrade has been completed successfully. Our teams are now working to restore the services and perform post-deployment validation.

Investigating: Our technical teams have completed a major phase of the ongoing maintenance activity and are continuing with the remaining processing required to complete the upgrade. The process is taking longer than originally estimated. The environment remains unavailable while these activities are in progress.

Teams are actively monitoring the remaining processing and evaluating options to restore service as quickly and safely as possible. Further updates will be provided as the upgrade progresses and the restoration timeline becomes clearer.

Investigating: Incident Description: We are currently investigating an issue affecting the Flexera One IT Asset Management (ITAM) North America Production environment, which remains unavailable due to scheduled maintenance extending beyond the planned maintenance window. The maintenance activity is still in progress while a database rebuild completes.

Priority: P1

Restoration Activity: Our technical teams are actively working to complete the remaining maintenance activity and restore service as quickly as possible. The ETA for the database rebuild is approximately 2 Hours. Our teams are closely monitoring the progress and will provide further details as they become available.

Resolved: Service has been restored and is operating normally. Following recovery, technical teams completed extended monitoring and validation activities and have confirmed stable operation. The incident is now considered resolved.

Monitoring: The upgrade has been completed successfully, and the site is now back online. Our team is performing final validation checks to confirm service stability before declaring the incident resolved.

Monitoring: The upgrade has been completed successfully. Our teams are now working to restore the services and perform post-deployment validation.

Investigating: Our technical teams have completed a major phase of the ongoing maintenance activity and are continuing with the remaining processing required to complete the upgrade. The process is taking longer than originally estimated. The environment remains unavailable while these activities are in progress.

Teams are actively monitoring the remaining processing and evaluating options to restore service as quickly and safely as possible. Further updates will be provided as the upgrade progresses and the restoration timeline becomes clearer.

Investigating: Incident Description: We are currently investigating an issue affecting the Flexera One IT Asset Management (ITAM) North America Production environment, which remains unavailable due to scheduled maintenance extending beyond the planned maintenance window. The maintenance activity is still in progress while a database rebuild completes.

Priority: P1

Restoration Activity: Our technical teams are actively working to complete the remaining maintenance activity and restore service as quickly as possible. The ETA for the database rebuild is approximately 2 Hours. Our teams are closely monitoring the progress and will provide further details as they become available.

Resolved: Service has been restored and is operating normally. Following recovery, technical teams completed extended monitoring and validation activities and have confirmed stable operation. The incident is now considered resolved.

Monitoring: The upgrade has been completed successfully, and the site is now back online. Our team is performing final validation checks to confirm service stability before declaring the incident resolved.

Monitoring: The upgrade has been completed successfully. Our teams are now working to restore the services and perform post-deployment validation.

Investigating: Our technical teams have completed a major phase of the ongoing maintenance activity and are continuing with the remaining processing required to complete the upgrade. The process is taking longer than originally estimated. The environment remains unavailable while these activities are in progress.

Teams are actively monitoring the remaining processing and evaluating options to restore service as quickly and safely as possible. Further updates will be provided as the upgrade progresses and the restoration timeline becomes clearer.

Investigating: Incident Description: We are currently investigating an issue affecting the Flexera One IT Asset Management (ITAM) North America Production environment, which remains unavailable due to scheduled maintenance extending beyond the planned maintenance window. The maintenance activity is still in progress while a database rebuild completes.

Priority: P1

Restoration Activity: Our technical teams are actively working to complete the remaining maintenance activity and restore service as quickly as possible. The ETA for the database rebuild is approximately 2 Hours. Our teams are closely monitoring the progress and will provide further details as they become available.

Resolved: Following deployment of the updated hotfix, our teams continued monitoring the services and confirmed that they remained stable, with no new errors observed. The issue is now resolved. Further details will be shared in a post-mortem report.

Identified: Technical teams have implemented an updated remediation in the affected production environments and are currently reviewing the outcome of the deployment.

We are working to confirm whether inventory processing has returned to normal operation for affected customers and whether the issue has been fully resolved.

Further updates will be provided once validation activities have been completed.

Identified: Our investigation remains ongoing, and recent testing has shown that the previously deployed hotfix has not fully resolved the issue.

To address this, our teams have developed and deployed an updated hotfix to a validation environment, where additional testing and verification activities are currently underway. The investigation has narrowed the scope of the issue, and teams are actively working to identify the remaining factors contributing to the behaviour.

We remain focused on implementing a permanent resolution and will continue to provide updates as progress is made.

Monitoring: The hotfix has been successfully deployed to the production environment. Our teams are currently validating the results and closely monitoring the service to ensure continued stability and performance.

Identified: Our teams have successfully completed testing and validation of the hotfix designed to address the identified issue. The hotfix is now ready to be deployed to the production environment. Our technical teams are currently working to implement the fix in the production environment.

Following deployment, we will continue to closely monitor the service to ensure stability and expected performance. We will provide additional updates as progress is made.

Identified: Our teams have completed the hotfix development and successfully merged the changes . We are currently coordinating the deployment activities required to implement the fix in the production environment. Our teams are actively working to move the fix through the next stage as quickly as possible.

We will provide another update when additional progress has been made.

Identified: Our teams continue to make progress toward implementing a permanent resolution. During the validation process, additional issues were identified that required further review and remediation before the fix could be safely deployed.

Current investigations indicate that these validation findings do not appear to be related to the planned fix itself. The hotfix has since been rebuilt, and our teams are continuing validation and additional testing to ensure the solution can be deployed safely and effectively.

We will provide a further update as validation progresses .

Identified: Our teams continue to make progress toward implementing a permanent resolution. During the validation process, issues were identified that require further review and remediation before the fix can be safely deployed. As a result, the validation timeline has been extended while the team works through these findings and completes the necessary testing.

We will continue to provide updates as significant progress is made and additional information becomes available.

Identified: Our teams continue to progress through the validation phase for the proposed hotfix. Given the scale and complexity of the affected processing workflows, the validation activities are expected to take additional time to ensure the solution addresses the issue effectively.

We are closely monitoring progress and will provide further updates as validation continues and more information becomes available.

Identified: Our teams have identified the underlying cause of the issue and developed a targeted hotfix to address it. The hotfix is currently undergoing comprehensive validation to confirm its effectiveness and ensure service stability. Upon successful completion of validation, the fix will be deployed to the affected environments.

We will continue to provide updates as progress is made and additional information becomes available.

Investigating: Incident Description: We are investigating an issue affecting inventory .zip file processing for a subset of our customers using Flexera One IT Asset Management in the EU and APAC regions. Affected customers may experience issues with inventory .zip file processing. Inventory upload tasks may remain in an "In Progress" state for an extended period before eventually timing out, which may result in delays to inventory processing and data updates within Flexera One IT Asset Management.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and analysing inventory processing activity in the affected environments. Efforts are focused on identifying the root cause of the processing failures and implementing remediation as quickly as possible. We will continue to provide updates as additional information becomes available.

Resolved: Technical teams have confirmed that inventory data processing in EU has returned to normal operation following the previously implemented remediation.

The issue was traced to a deployment configuration issue affecting inventory data processing. The required configuration updates were applied, restoring normal processing.

Following validation and extended monitoring, backlog recovery in EU has completed and inventory processing remains stable across both EU and APAC. This incident is now considered resolved.

Monitoring: Recovery efforts continue in EU, and technical teams are observing continued reduction of the backlog following the previously implemented optimizations.

Based on current recovery trends, backlog levels have been significantly reduced and continue to move in the expected direction.

Further updates will be provided as progress continues.

Monitoring: Recovery continues to progress, with the remaining backlog steadily decreasing. Additional optimisations implemented in the EU environment are supporting backlog processing effectively. Our teams continue to closely monitor recovery progress and will provide further updates as appropriate.

Monitoring: Recovery efforts continue in EU, and technical teams are observing ongoing reduction of the remaining backlog.

Additional recovery optimizations have been implemented to support backlog processing in EU, and technical teams continue to monitor throughput and overall recovery progress.

Further updates will be provided as progress continues.

Monitoring: Backlog recovery has completed in APAC following the previously implemented remediation, and inventory data processing has returned to expected levels in the region.

Recovery activities continue in EU, where technical teams are monitoring processing throughput and backlog reduction. Additional recovery measures are being evaluated to support backlog processing as recovery progresses.

Monitoring: Inventory data processing continues following the previously implemented remediation. Technical teams are actively monitoring processing throughput and backlog recovery across the affected environments.

Technical teams are continuing to assess recovery progress and any additional actions that may help accelerate backlog processing. Further updates will be provided as recovery progresses.

Monitoring: Inventory data processing continues to recover, and technical teams are observing a downward trend in backlog volume. Additional processing capacity remains in place, and recovery progress is being closely monitored across the affected environments.

We will continue to monitor backlog reduction and provide further updates as recovery progresses.

Identified: Technical teams have completed the required configuration updates, and inventory data continues to be processed successfully.

Additional processing capacity has been allocated to accelerate backlog recovery, and technical teams are actively monitoring throughput and backlog reduction across the affected environments.

Recovery activities remain in progress, and further updates will be provided as backlog processing continues.

Identified: Our technical teams have traced the issue to a recent deployment and have implemented remediation actions. Initial validation indicates inventory processing has resumed, and technical teams are actively monitoring processing activity and backlog recovery.

We are continuing to validate recovery across the affected environments and will provide further updates as more information becomes available.

Investigating: Incident Description: We are investigating an issue affecting inventory data processing in the EU and APAC production environments. Customers may observe delays in inventory updates, resulting in inventory data not reflecting the most recent import activity.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue, validating the scope of impact, and working with relevant dependencies to restore normal inventory processing. Further updates will be provided as more information becomes available.

Resolved: Our teams have continued to monitor the platform and have observed no recurrence of the issue. This incident is now resolved. We will continue our investigation to determine the underlying root cause and identify appropriate corrective actions. Further details will be provided in the post-mortem report.

Monitoring: The services have been restored, and access is now functioning as expected. Our teams are closely monitoring the platform to ensure continued stability.

Investigating: Incident Description: We are currently investigating an issue affecting access to our services in the EU environment. Customers in the EU may experience issues accessing the service.

Priority: P1

Restoration Activity: Our technical teams are actively investigating the issue as a priority and working to restore normal service as quickly as possible.

Resolved: Following deployment of the updated hotfix, our teams continued monitoring the services and confirmed that they remained stable, with no new errors observed. The issue is now resolved. Further details will be shared in a post-mortem report.

Identified: Technical teams have implemented an updated remediation in the affected production environments and are currently reviewing the outcome of the deployment.

We are working to confirm whether inventory processing has returned to normal operation for affected customers and whether the issue has been fully resolved.

Further updates will be provided once validation activities have been completed.

Identified: Our investigation remains ongoing, and recent testing has shown that the previously deployed hotfix has not fully resolved the issue.

To address this, our teams have developed and deployed an updated hotfix to a validation environment, where additional testing and verification activities are currently underway. The investigation has narrowed the scope of the issue, and teams are actively working to identify the remaining factors contributing to the behaviour.

We remain focused on implementing a permanent resolution and will continue to provide updates as progress is made.

Monitoring: The hotfix has been successfully deployed to the production environment. Our teams are currently validating the results and closely monitoring the service to ensure continued stability and performance.

Identified: Our teams have successfully completed testing and validation of the hotfix designed to address the identified issue. The hotfix is now ready to be deployed to the production environment. Our technical teams are currently working to implement the fix in the production environment.

Following deployment, we will continue to closely monitor the service to ensure stability and expected performance. We will provide additional updates as progress is made.

Identified: Our teams have completed the hotfix development and successfully merged the changes . We are currently coordinating the deployment activities required to implement the fix in the production environment. Our teams are actively working to move the fix through the next stage as quickly as possible.

We will provide another update when additional progress has been made.

Identified: Our teams continue to make progress toward implementing a permanent resolution. During the validation process, additional issues were identified that required further review and remediation before the fix could be safely deployed.

Current investigations indicate that these validation findings do not appear to be related to the planned fix itself. The hotfix has since been rebuilt, and our teams are continuing validation and additional testing to ensure the solution can be deployed safely and effectively.

We will provide a further update as validation progresses .

Identified: Our teams continue to make progress toward implementing a permanent resolution. During the validation process, issues were identified that require further review and remediation before the fix can be safely deployed. As a result, the validation timeline has been extended while the team works through these findings and completes the necessary testing.

We will continue to provide updates as significant progress is made and additional information becomes available.

Identified: Our teams continue to progress through the validation phase for the proposed hotfix. Given the scale and complexity of the affected processing workflows, the validation activities are expected to take additional time to ensure the solution addresses the issue effectively.

We are closely monitoring progress and will provide further updates as validation continues and more information becomes available.

Identified: Our teams have identified the underlying cause of the issue and developed a targeted hotfix to address it. The hotfix is currently undergoing comprehensive validation to confirm its effectiveness and ensure service stability. Upon successful completion of validation, the fix will be deployed to the affected environments.

We will continue to provide updates as progress is made and additional information becomes available.

Investigating: Incident Description: We are investigating an issue affecting inventory .zip file processing for a subset of our customers using Flexera One IT Asset Management in the EU and APAC regions. Affected customers may experience issues with inventory .zip file processing. Inventory upload tasks may remain in an "In Progress" state for an extended period before eventually timing out, which may result in delays to inventory processing and data updates within Flexera One IT Asset Management.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and analysing inventory processing activity in the affected environments. Efforts are focused on identifying the root cause of the processing failures and implementing remediation as quickly as possible. We will continue to provide updates as additional information becomes available.

Resolved: Technical teams have confirmed that inventory data processing in EU has returned to normal operation following the previously implemented remediation.

The issue was traced to a deployment configuration issue affecting inventory data processing. The required configuration updates were applied, restoring normal processing.

Following validation and extended monitoring, backlog recovery in EU has completed and inventory processing remains stable across both EU and APAC. This incident is now considered resolved.

Monitoring: Recovery efforts continue in EU, and technical teams are observing continued reduction of the backlog following the previously implemented optimizations.

Based on current recovery trends, backlog levels have been significantly reduced and continue to move in the expected direction.

Further updates will be provided as progress continues.

Monitoring: Recovery continues to progress, with the remaining backlog steadily decreasing. Additional optimisations implemented in the EU environment are supporting backlog processing effectively. Our teams continue to closely monitor recovery progress and will provide further updates as appropriate.

Monitoring: Recovery efforts continue in EU, and technical teams are observing ongoing reduction of the remaining backlog.

Additional recovery optimizations have been implemented to support backlog processing in EU, and technical teams continue to monitor throughput and overall recovery progress.

Further updates will be provided as progress continues.

Monitoring: Backlog recovery has completed in APAC following the previously implemented remediation, and inventory data processing has returned to expected levels in the region.

Recovery activities continue in EU, where technical teams are monitoring processing throughput and backlog reduction. Additional recovery measures are being evaluated to support backlog processing as recovery progresses.

Monitoring: Inventory data processing continues following the previously implemented remediation. Technical teams are actively monitoring processing throughput and backlog recovery across the affected environments.

Technical teams are continuing to assess recovery progress and any additional actions that may help accelerate backlog processing. Further updates will be provided as recovery progresses.

Monitoring: Inventory data processing continues to recover, and technical teams are observing a downward trend in backlog volume. Additional processing capacity remains in place, and recovery progress is being closely monitored across the affected environments.

We will continue to monitor backlog reduction and provide further updates as recovery progresses.

Identified: Technical teams have completed the required configuration updates, and inventory data continues to be processed successfully.

Additional processing capacity has been allocated to accelerate backlog recovery, and technical teams are actively monitoring throughput and backlog reduction across the affected environments.

Recovery activities remain in progress, and further updates will be provided as backlog processing continues.

Identified: Our technical teams have traced the issue to a recent deployment and have implemented remediation actions. Initial validation indicates inventory processing has resumed, and technical teams are actively monitoring processing activity and backlog recovery.

We are continuing to validate recovery across the affected environments and will provide further updates as more information becomes available.

Investigating: Incident Description: We are investigating an issue affecting inventory data processing in the EU and APAC production environments. Customers may observe delays in inventory updates, resulting in inventory data not reflecting the most recent import activity.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue, validating the scope of impact, and working with relevant dependencies to restore normal inventory processing. Further updates will be provided as more information becomes available.

Resolved: Our teams have continued to monitor the platform and have observed no recurrence of the issue. This incident is now resolved. We will continue our investigation to determine the underlying root cause and identify appropriate corrective actions. Further details will be provided in the post-mortem report.

Monitoring: The services have been restored, and access is now functioning as expected. Our teams are closely monitoring the platform to ensure continued stability.

Investigating: Incident Description: We are currently investigating an issue affecting access to our services in the EU environment. Customers in the EU may experience issues accessing the service.

Priority: P1

Restoration Activity: Our technical teams are actively investigating the issue as a priority and working to restore normal service as quickly as possible.

Resolved: Our teams continued to monitor the services overnight and confirmed that no new issues have been observed. Additional spot checks were also completed successfully. This incident is now being resolved. Further information regarding the root cause and actions taken will be provided in the post-mortem report.

Monitoring: The remediation actions have resolved the processing delays and stale data issues. Some residual issues remain and are currently under investigation by our technical teams. The teams are monitoring the services and will continue collecting and reviewing logs over the next 24 hours to support the investigation.

We will continue to monitor the services closely and provide further updates as more information becomes available.

Investigating: Our teams have performed targeted service restarts, which have improved the processing delays. Monitoring indicates that inventory data is now being updated successfully. The remaining errors are still under investigation, and our teams are working to identify the underlying cause and implement a permanent fix.

Investigating: Incident Description: We are currently investigating an issue affecting a subset of our customers using Snow Atlas in the Australia region. The affected customers may experience delays in seeing the latest computer information and data ingestion may also be impacted.

Priority: P2

Restoration Activity: An earlier DNS-related issue was identified and has been resolved. However, additional errors are now being observed. Our technical teams are actively investigating these errors to determine the underlying cause and restore normal processing. We will continue to assess the impact and provide further updates as additional information becomes available.

Resolved: Our teams have continued to monitor the service throughout the recovery period, and no additional issues have been observed. Based on the sustained stability of the service, this incident is now considered resolved.

Monitoring: Our service provider has declared the underlying incident resolved following successful mitigation and extended validation.

Community remains accessible, and no confirmed ongoing impact has been identified. Monitoring throughout the recovery period has not identified any additional issues.

This incident is now considered resolved.

Monitoring: Our service provider reports that service telemetry has remained healthy following deployment of the mitigation. Community remains accessible at this time, and no confirmed ongoing impact has been identified.

We will continue monitoring the environment to ensure ongoing stability while final validation activities are completed. We will provide a further update as additional information becomes available.

Identified: The service provider has successfully validated the fix in a test environment and has begun deploying it across all affected instances. The rollout is progressing on a region-by-region basis, and services are returning to normal in regions where deployment has been completed.

Identified: Incident Description: We are currently experiencing an issue affecting the Flexera Community site. Due to an ongoing outage impacting a third-party service provider, customers may be unable to access the Flexera Community portal or may experience intermittent and unreliable behaviour. Additionally, customers may be unable to create, update, or interact with support cases through the Community site. Emails sent to [email protected] during this period may not be received or processed until the underlying outage has been resolved. This third party service provider outage also impacts the proactive monitoring ability for Spot support teams to detect any customer environment issues along with a chatbot widget inside the Spot console as well.

Priority: P3

Restoration Activity: Our technical teams are actively monitoring the situation and working with the third-party provider to track restoration efforts. We will continue to assess customer impact and provide further updates as additional information becomes available.