Flexera Status

Resolved: We have identified the issue affecting inventory uploads in the EU region. The disruption was caused by a service responsible for handling communication between components becoming unavailable following an unexpected system event.

The service has since been successfully restored, and inventory uploads are now processing as expected. There has been no data loss, as affected uploads will automatically retry and complete.

Our teams are actively monitoring the system to ensure stability as processing returns to normal and are investigating the underlying cause of the event. Additional safeguards are also being implemented to help prevent recurrence.

Investigating: Incident Description: We are investigating an issue impacting inventory data uploads for IT Asset Management (ITAM) in the EU region. Affected customers may experience upload failures and related error messages.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the cause and working to restore normal upload processing. We are monitoring the environment closely and will continue to share updates as progress is made toward full restoration.

Resolved: Our teams have completed the validation for all remaining organizations and confirmed that services have returned to normal. The incident has been closed, and additional details will be shared in a post-mortem report.

Identified: Our technical teams have completed further validation and confirmed that newly submitted data is now flowing as expected for the affected processing path. Based on this validation, retroactive replay of previously missed messages is not required. Recovery efforts are now focused on confirming full restoration of the remaining impact, and some customers may continue to experience temporary delays until that validation is complete.

Identified: Our technical teams are continuing to validate the replay approach required for reingestion of previously missed messages. Newly submitted inventory packages are processing as expected, and recovery efforts for missed messages remain actively in progress.

Identified: Our technical teams have completed generation of the retroactive messages needed for recovery and are now validating the replay approach before reingestion begins. This work is being carried out carefully to minimize excessive downstream strain during recovery. Newly submitted inventory packages continue to process as expected, while recovery for missed messages remains in progress.

Identified: Our technical teams continue recovery efforts following the hotfix, and newly submitted inventory packages are progressing through processing as expected. Recovery work is currently focused on addressing missed messages from the affected period and validating the backfill approach for those items. As this work continues, some customers may still experience delays in processing.

Identified: Backlog processing continues to progress at a steady rate following the hotfix implementation. Our teams are actively monitoring the recovery to ensure complete resolution and system stability.

Identified: Our technical teams have identified the root cause and implemented a hotfix to restore normal data notification flow across the affected regions. Recovery activity is now focused on replaying missed notifications generated during the affected period. As this work continues, some customers may still experience residual delays and timeouts while backlog processing completes.

Identified: Incident Description: We are currently investigating an issue affecting third-party inventory imports in Flexera One IT Visibility across all regions. As a result, some customers may experience delays in inventory processing and timeouts during imports.

Priority: P2

Restoration Activity: Our technical teams have identified the issue and are actively implementing mitigation steps to restore normal processing. Recovery actions are underway across the affected processing path. As processing resumes, some customers may continue to experience residual delays and timeouts while backlog processing is worked through.

Resolved: Our teams have completed the validation for all remaining organizations and confirmed that services have returned to normal. The incident has been closed, and additional details will be shared in a post-mortem report.

Identified: Our technical teams have completed further validation and confirmed that newly submitted data is now flowing as expected for the affected processing path. Based on this validation, retroactive replay of previously missed messages is not required. Recovery efforts are now focused on confirming full restoration of the remaining impact, and some customers may continue to experience temporary delays until that validation is complete.

Identified: Our technical teams are continuing to validate the replay approach required for reingestion of previously missed messages. Newly submitted inventory packages are processing as expected, and recovery efforts for missed messages remain actively in progress.

Identified: Our technical teams have completed generation of the retroactive messages needed for recovery and are now validating the replay approach before reingestion begins. This work is being carried out carefully to minimize excessive downstream strain during recovery. Newly submitted inventory packages continue to process as expected, while recovery for missed messages remains in progress.

Identified: Our technical teams continue recovery efforts following the hotfix, and newly submitted inventory packages are progressing through processing as expected. Recovery work is currently focused on addressing missed messages from the affected period and validating the backfill approach for those items. As this work continues, some customers may still experience delays in processing.

Identified: Backlog processing continues to progress at a steady rate following the hotfix implementation. Our teams are actively monitoring the recovery to ensure complete resolution and system stability.

Identified: Our technical teams have identified the root cause and implemented a hotfix to restore normal data notification flow across the affected regions. Recovery activity is now focused on replaying missed notifications generated during the affected period. As this work continues, some customers may still experience residual delays and timeouts while backlog processing completes.

Identified: Incident Description: We are currently investigating an issue affecting third-party inventory imports in Flexera One IT Visibility across all regions. As a result, some customers may experience delays in inventory processing and timeouts during imports.

Priority: P2

Restoration Activity: Our technical teams have identified the issue and are actively implementing mitigation steps to restore normal processing. Recovery actions are underway across the affected processing path. As processing resumes, some customers may continue to experience residual delays and timeouts while backlog processing is worked through.

Resolved: Our teams have completed the validation for all remaining organizations and confirmed that services have returned to normal. The incident has been closed, and additional details will be shared in a post-mortem report.

Identified: Our technical teams have completed further validation and confirmed that newly submitted data is now flowing as expected for the affected processing path. Based on this validation, retroactive replay of previously missed messages is not required. Recovery efforts are now focused on confirming full restoration of the remaining impact, and some customers may continue to experience temporary delays until that validation is complete.

Identified: Our technical teams are continuing to validate the replay approach required for reingestion of previously missed messages. Newly submitted inventory packages are processing as expected, and recovery efforts for missed messages remain actively in progress.

Identified: Our technical teams have completed generation of the retroactive messages needed for recovery and are now validating the replay approach before reingestion begins. This work is being carried out carefully to minimize excessive downstream strain during recovery. Newly submitted inventory packages continue to process as expected, while recovery for missed messages remains in progress.

Identified: Our technical teams continue recovery efforts following the hotfix, and newly submitted inventory packages are progressing through processing as expected. Recovery work is currently focused on addressing missed messages from the affected period and validating the backfill approach for those items. As this work continues, some customers may still experience delays in processing.

Identified: Backlog processing continues to progress at a steady rate following the hotfix implementation. Our teams are actively monitoring the recovery to ensure complete resolution and system stability.

Identified: Our technical teams have identified the root cause and implemented a hotfix to restore normal data notification flow across the affected regions. Recovery activity is now focused on replaying missed notifications generated during the affected period. As this work continues, some customers may still experience residual delays and timeouts while backlog processing completes.

Identified: Incident Description: We are currently investigating an issue affecting third-party inventory imports in Flexera One IT Visibility across all regions. As a result, some customers may experience delays in inventory processing and timeouts during imports.

Priority: P2

Restoration Activity: Our technical teams have identified the issue and are actively implementing mitigation steps to restore normal processing. Recovery actions are underway across the affected processing path. As processing resumes, some customers may continue to experience residual delays and timeouts while backlog processing is worked through.

Resolved: Following the fix deployment across all CloudCheckr regions, the environment has remained stable and technical team validation has confirmed recovery. This incident is now considered resolved.

Monitoring: Fix deployment has been successfully completed across all regions, and our teams are actively monitoring the services to ensure continued stability and expected performance.

Identified: Our technical teams continue to work on the issue affecting CloudCheckr inventory and cost collection across all regions. A product-side mitigation is now being deployed across CloudCheckr regions to help address the ongoing impact on collection workflows when communication with the affected external region fails.

Testing is being finalized, and deployments are in progress across CloudCheckr regions. We will continue to provide updates as more information becomes available.

Identified: Our technical teams continue to monitor the issue affecting CloudCheckr inventory and cost collection across all regions and are assessing the potential for broader impact over the next couple of days as billing-related processing activity increases. We will continue to provide updates as more information becomes available.

Investigating: Incident Description: We have identified an issue affecting CloudCheckr inventory and cost collection across all regions. As a result, some customers may experience delays in inventory and cost data collection.

Priority: P2

Restoration Activity: The disruption has been linked to service issues affecting our service provider. Our technical teams are monitoring the situation closely, assessing any downstream impact, and will provide further updates as more information becomes available.

Resolved: Following the fix deployment across all CloudCheckr regions, the environment has remained stable and technical team validation has confirmed recovery. This incident is now considered resolved.

Monitoring: Fix deployment has been successfully completed across all regions, and our teams are actively monitoring the services to ensure continued stability and expected performance.

Identified: Our technical teams continue to work on the issue affecting CloudCheckr inventory and cost collection across all regions. A product-side mitigation is now being deployed across CloudCheckr regions to help address the ongoing impact on collection workflows when communication with the affected external region fails.

Testing is being finalized, and deployments are in progress across CloudCheckr regions. We will continue to provide updates as more information becomes available.

Identified: Our technical teams continue to monitor the issue affecting CloudCheckr inventory and cost collection across all regions and are assessing the potential for broader impact over the next couple of days as billing-related processing activity increases. We will continue to provide updates as more information becomes available.

Investigating: Incident Description: We have identified an issue affecting CloudCheckr inventory and cost collection across all regions. As a result, some customers may experience delays in inventory and cost data collection.

Priority: P2

Restoration Activity: The disruption has been linked to service issues affecting our service provider. Our technical teams are monitoring the situation closely, assessing any downstream impact, and will provide further updates as more information becomes available.

Resolved: Following the fix deployment across all CloudCheckr regions, the environment has remained stable and technical team validation has confirmed recovery. This incident is now considered resolved.

Monitoring: Fix deployment has been successfully completed across all regions, and our teams are actively monitoring the services to ensure continued stability and expected performance.

Identified: Our technical teams continue to work on the issue affecting CloudCheckr inventory and cost collection across all regions. A product-side mitigation is now being deployed across CloudCheckr regions to help address the ongoing impact on collection workflows when communication with the affected external region fails.

Testing is being finalized, and deployments are in progress across CloudCheckr regions. We will continue to provide updates as more information becomes available.

Identified: Our technical teams continue to monitor the issue affecting CloudCheckr inventory and cost collection across all regions and are assessing the potential for broader impact over the next couple of days as billing-related processing activity increases. We will continue to provide updates as more information becomes available.

Investigating: Incident Description: We have identified an issue affecting CloudCheckr inventory and cost collection across all regions. As a result, some customers may experience delays in inventory and cost data collection.

Priority: P2

Restoration Activity: The disruption has been linked to service issues affecting our service provider. Our technical teams are monitoring the situation closely, assessing any downstream impact, and will provide further updates as more information becomes available.

Resolved: Following the fix deployment across all CloudCheckr regions, the environment has remained stable and technical team validation has confirmed recovery. This incident is now considered resolved.

Monitoring: Fix deployment has been successfully completed across all regions, and our teams are actively monitoring the services to ensure continued stability and expected performance.

Identified: Our technical teams continue to work on the issue affecting CloudCheckr inventory and cost collection across all regions. A product-side mitigation is now being deployed across CloudCheckr regions to help address the ongoing impact on collection workflows when communication with the affected external region fails.

Testing is being finalized, and deployments are in progress across CloudCheckr regions. We will continue to provide updates as more information becomes available.

Identified: Our technical teams continue to monitor the issue affecting CloudCheckr inventory and cost collection across all regions and are assessing the potential for broader impact over the next couple of days as billing-related processing activity increases. We will continue to provide updates as more information becomes available.

Investigating: Incident Description: We have identified an issue affecting CloudCheckr inventory and cost collection across all regions. As a result, some customers may experience delays in inventory and cost data collection.

Priority: P2

Restoration Activity: The disruption has been linked to service issues affecting our service provider. Our technical teams are monitoring the situation closely, assessing any downstream impact, and will provide further updates as more information becomes available.

Resolved: Following the fix deployment across all CloudCheckr regions, the environment has remained stable and technical team validation has confirmed recovery. This incident is now considered resolved.

Monitoring: Fix deployment has been successfully completed across all regions, and our teams are actively monitoring the services to ensure continued stability and expected performance.

Identified: Our technical teams continue to work on the issue affecting CloudCheckr inventory and cost collection across all regions. A product-side mitigation is now being deployed across CloudCheckr regions to help address the ongoing impact on collection workflows when communication with the affected external region fails.

Testing is being finalized, and deployments are in progress across CloudCheckr regions. We will continue to provide updates as more information becomes available.

Identified: Our technical teams continue to monitor the issue affecting CloudCheckr inventory and cost collection across all regions and are assessing the potential for broader impact over the next couple of days as billing-related processing activity increases. We will continue to provide updates as more information becomes available.

Investigating: Incident Description: We have identified an issue affecting CloudCheckr inventory and cost collection across all regions. As a result, some customers may experience delays in inventory and cost data collection.

Priority: P2

Restoration Activity: The disruption has been linked to service issues affecting our service provider. Our technical teams are monitoring the situation closely, assessing any downstream impact, and will provide further updates as more information becomes available.