Flexera Status

Resolved: Our technical teams performed a database failover as part of the recovery activity. Following the failover, service-related alerts cleared and ITAM service availability recovered.

After continued monitoring and validation, the environment has remained stable with no further service degradation observed. Service availability has been fully restored, and this incident is now considered resolved.

Investigating: Incident Description: We have been investigating intermittent service availability issues affecting a subset of Flexera One IT Asset Management customers in the NAM region. The impact was limited to a subset of customers hosted in the affected NAM environment and did not affect all ITAM customers in the region.

Business Impact: Affected customers may have experienced intermittent difficulty accessing ITAM, including pages failing to load or responding slowly.

Restoration Activity: Our technical teams performed a database failover as part of the recovery activity. Following the failover, service-related alerts have cleared and service availability has recovered. We are continuing to monitor the environment and validate service stability before considering the incident resolved.

Resolved: Our technical teams performed a database failover as part of the recovery activity. Following the failover, service-related alerts cleared and ITAM service availability recovered.

After continued monitoring and validation, the environment has remained stable with no further service degradation observed. Service availability has been fully restored, and this incident is now considered resolved.

Investigating: Incident Description: We have been investigating intermittent service availability issues affecting a subset of Flexera One IT Asset Management customers in the NAM region. The impact was limited to a subset of customers hosted in the affected NAM environment and did not affect all ITAM customers in the region.

Business Impact: Affected customers may have experienced intermittent difficulty accessing ITAM, including pages failing to load or responding slowly.

Restoration Activity: Our technical teams performed a database failover as part of the recovery activity. Following the failover, service-related alerts have cleared and service availability has recovered. We are continuing to monitor the environment and validate service stability before considering the incident resolved.

Resolved: Our technical teams performed a database failover as part of the recovery activity. Following the failover, service-related alerts cleared and ITAM service availability recovered.

After continued monitoring and validation, the environment has remained stable with no further service degradation observed. Service availability has been fully restored, and this incident is now considered resolved.

Investigating: Incident Description: We have been investigating intermittent service availability issues affecting a subset of Flexera One IT Asset Management customers in the NAM region. The impact was limited to a subset of customers hosted in the affected NAM environment and did not affect all ITAM customers in the region.

Business Impact: Affected customers may have experienced intermittent difficulty accessing ITAM, including pages failing to load or responding slowly.

Restoration Activity: Our technical teams performed a database failover as part of the recovery activity. Following the failover, service-related alerts have cleared and service availability has recovered. We are continuing to monitor the environment and validate service stability before considering the incident resolved.

Resolved: Our technical teams performed a database failover as part of the recovery activity. Following the failover, service-related alerts cleared and ITAM service availability recovered.

After continued monitoring and validation, the environment has remained stable with no further service degradation observed. Service availability has been fully restored, and this incident is now considered resolved.

Investigating: Incident Description: We have been investigating intermittent service availability issues affecting a subset of Flexera One IT Asset Management customers in the NAM region. The impact was limited to a subset of customers hosted in the affected NAM environment and did not affect all ITAM customers in the region.

Business Impact: Affected customers may have experienced intermittent difficulty accessing ITAM, including pages failing to load or responding slowly.

Restoration Activity: Our technical teams performed a database failover as part of the recovery activity. Following the failover, service-related alerts have cleared and service availability has recovered. We are continuing to monitor the environment and validate service stability before considering the incident resolved.

Resolved: The external service dependency issue affecting SaaS Manager has been resolved. Following restoration, our technical teams continued monitoring service behavior and have observed no further issues. Service stability has been confirmed, and this incident is now considered resolved.

Monitoring: Our teams have confirmed that successful responses are now being received from the affected APIs following actions taken by the service provider. While response times remain longer than expected, our teams continue to work with the service provider to investigate and monitor performance.

We have observed successful connector aggregations following the service recovery. Our teams are also implementing measures to further strengthen service resilience and continue to monitor the environment to confirm sustained stability.

Investigating: Our technical teams continue to investigate the issue affecting Microsoft 365 connector aggregations. The issue remains isolated to specific reporting operations used to retrieve mailbox usage and application user details, with no additional change to the scope confirmed at this time.

We are working with the external service provider toward resolution while continuing to monitor affected aggregation activity. Mitigation options are also being evaluated while the issue remains ongoing.

Further updates will be provided as additional information becomes available.

Investigating: Incident Description: Our teams have identified an issue affecting a connector within Flexera SaaS Management across all production regions. During this time, affected customers may experience data aggregation failures due to HTTP 504 (Gateway Timeout) errors affecting certain API requests used by the connector.

Business Impact: A subset of customers may experience unsuccessful or delayed data aggregation within Flexera SaaS Management and SNOW SaaS management.

Impact Start: 3 November 2026, 07:00 AM CET

Restoration Activity: The initial investigation by our teams identified timeout errors affecting specific reporting requests required by the connector. The service provider has been engaged and is actively investigating the issue. Our technical teams continue to monitor the affected environments and work closely with the service provider toward resolution. In parallel, additional mitigation measures are being evaluated to help restore successful data aggregation while the investigation continues.

Resolved: The external service dependency issue affecting SaaS Manager has been resolved. Following restoration, our technical teams continued monitoring service behavior and have observed no further issues. Service stability has been confirmed, and this incident is now considered resolved.

Monitoring: Our teams have confirmed that successful responses are now being received from the affected APIs following actions taken by the service provider. While response times remain longer than expected, our teams continue to work with the service provider to investigate and monitor performance.

We have observed successful connector aggregations following the service recovery. Our teams are also implementing measures to further strengthen service resilience and continue to monitor the environment to confirm sustained stability.

Investigating: Our technical teams continue to investigate the issue affecting Microsoft 365 connector aggregations. The issue remains isolated to specific reporting operations used to retrieve mailbox usage and application user details, with no additional change to the scope confirmed at this time.

We are working with the external service provider toward resolution while continuing to monitor affected aggregation activity. Mitigation options are also being evaluated while the issue remains ongoing.

Further updates will be provided as additional information becomes available.

Investigating: Incident Description: Our teams have identified an issue affecting a connector within Flexera SaaS Management across all production regions. During this time, affected customers may experience data aggregation failures due to HTTP 504 (Gateway Timeout) errors affecting certain API requests used by the connector.

Business Impact: A subset of customers may experience unsuccessful or delayed data aggregation within Flexera SaaS Management and SNOW SaaS management.

Impact Start: 3 November 2026, 07:00 AM CET

Restoration Activity: The initial investigation by our teams identified timeout errors affecting specific reporting requests required by the connector. The service provider has been engaged and is actively investigating the issue. Our technical teams continue to monitor the affected environments and work closely with the service provider toward resolution. In parallel, additional mitigation measures are being evaluated to help restore successful data aggregation while the investigation continues.

Resolved: The external service dependency issue affecting SaaS Manager has been resolved. Following restoration, our technical teams continued monitoring service behavior and have observed no further issues. Service stability has been confirmed, and this incident is now considered resolved.

Monitoring: Our teams have confirmed that successful responses are now being received from the affected APIs following actions taken by the service provider. While response times remain longer than expected, our teams continue to work with the service provider to investigate and monitor performance.

We have observed successful connector aggregations following the service recovery. Our teams are also implementing measures to further strengthen service resilience and continue to monitor the environment to confirm sustained stability.

Investigating: Our technical teams continue to investigate the issue affecting Microsoft 365 connector aggregations. The issue remains isolated to specific reporting operations used to retrieve mailbox usage and application user details, with no additional change to the scope confirmed at this time.

We are working with the external service provider toward resolution while continuing to monitor affected aggregation activity. Mitigation options are also being evaluated while the issue remains ongoing.

Further updates will be provided as additional information becomes available.

Investigating: Incident Description: Our teams have identified an issue affecting a connector within Flexera SaaS Management across all production regions. During this time, affected customers may experience data aggregation failures due to HTTP 504 (Gateway Timeout) errors affecting certain API requests used by the connector.

Business Impact: A subset of customers may experience unsuccessful or delayed data aggregation within Flexera SaaS Management and SNOW SaaS management.

Impact Start: 3 November 2026, 07:00 AM CET

Restoration Activity: The initial investigation by our teams identified timeout errors affecting specific reporting requests required by the connector. The service provider has been engaged and is actively investigating the issue. Our technical teams continue to monitor the affected environments and work closely with the service provider toward resolution. In parallel, additional mitigation measures are being evaluated to help restore successful data aggregation while the investigation continues.

Resolved: The external service dependency issue affecting SaaS Manager has been resolved. Following restoration, our technical teams continued monitoring service behavior and have observed no further issues. Service stability has been confirmed, and this incident is now considered resolved.

Monitoring: Our teams have confirmed that successful responses are now being received from the affected APIs following actions taken by the service provider. While response times remain longer than expected, our teams continue to work with the service provider to investigate and monitor performance.

We have observed successful connector aggregations following the service recovery. Our teams are also implementing measures to further strengthen service resilience and continue to monitor the environment to confirm sustained stability.

Investigating: Our technical teams continue to investigate the issue affecting Microsoft 365 connector aggregations. The issue remains isolated to specific reporting operations used to retrieve mailbox usage and application user details, with no additional change to the scope confirmed at this time.

We are working with the external service provider toward resolution while continuing to monitor affected aggregation activity. Mitigation options are also being evaluated while the issue remains ongoing.

Further updates will be provided as additional information becomes available.

Investigating: Incident Description: Our teams have identified an issue affecting a connector within Flexera SaaS Management across all production regions. During this time, affected customers may experience data aggregation failures due to HTTP 504 (Gateway Timeout) errors affecting certain API requests used by the connector.

Business Impact: A subset of customers may experience unsuccessful or delayed data aggregation within Flexera SaaS Management and SNOW SaaS management.

Impact Start: 3 November 2026, 07:00 AM CET

Restoration Activity: The initial investigation by our teams identified timeout errors affecting specific reporting requests required by the connector. The service provider has been engaged and is actively investigating the issue. Our technical teams continue to monitor the affected environments and work closely with the service provider toward resolution. In parallel, additional mitigation measures are being evaluated to help restore successful data aggregation while the investigation continues.

Resolved: AWS has confirmed resolution of the issue affecting services in the us-west-2 region. Our technical teams have successfully validated instance launches and Elastigroup creation, and the previously elevated error rates have returned to normal levels. Following continued monitoring and validation, Spot services in the affected region remain stable. This incident is now considered resolved.

Monitoring: Service functionality in the affected region is recovering. Our technical teams have successfully validated instance launches and Elastigroup creation, and the previously elevated error rate has significantly decreased. No new errors have been observed during the latest monitoring period. We are continuing to monitor service stability before confirming full resolution.

Investigating: Incident Description: We are investigating an issue affecting Spot services in the AWS us-west-2 region.

Business Impact: Customers may experience failures or degraded functionality, including when launching instances, scaling resources, and performing delete operations in the affected region.

Restoration Activity: Our technical teams are actively investigating elevated error rates affecting Spot operations in the AWS us-west-2 region and assessing the scope of impact. We are monitoring service behavior and will provide further updates as more information becomes available.

Resolved: Following recovery activity associated with the AWS service incident affecting the ap-northeast-1 region, normal functionality was restored across the affected Spot operations. Technical teams maintained an extended period of monitoring to verify service health and confirm that the earlier errors did not recur. With service behavior remaining stable throughout this period, the incident is now resolved.

Monitoring: AWS is reporting early signs of recovery from the service incident affecting the ap-northeast-1 region. Our initial validation of Spot services is also showing signs of recovery, with the previously observed instance management errors not currently being observed.

We are continuing to monitor Spot service functionality alongside AWS recovery and validate sustained service stability.

Investigating: Incident Description: We are investigating an issue affecting Spot services in AWS ap-northeast-1 related to an ongoing AWS service incident. Customers may experience errors with certain instance management operations.

Business Impact: Customers may experience failures when attempting to terminate instances. In addition, instance status information may be unavailable for some instances in the affected region.

Restoration Activity: Our technical teams have identified that the service degradation is related to the ongoing AWS incident affecting the ap-northeast-1 region. We are actively monitoring the AWS incident, including any recovery activity, and the resulting impact on Spot services. Further updates will be provided as more information becomes available.