Flexera Status

Resolved: The issue was traced to a recent configuration change that had been implemented to improve service performance. The change has been rolled back, and service functionality has been fully restored. This issue has been resolved. Our teams will continue to monitor the environment to ensure ongoing stability. Additional details, including the root cause analysis and preventative measures, will be shared in a post-mortem report.

Investigating: Incident Description: We have identified an issue affecting access to Flexera One IT Asset Management (ITAM) in the APAC region. Affected customers may encounter errors when attempting to access ITAM pages and functionality within the Flexera One platform.

Priority: P1

Restoration Activity: Technical teams have engaged and are actively investigating the issue to determine the underlying cause. Initial remediation efforts are underway, and teams are working to restore normal service functionality as quickly as possible. We are closely monitoring the environment and will provide additional updates as more information becomes available.

Resolved: The platform remains stable, and incoming imports are processing within expected timeframes. Any remaining import-related issues are being investigated separately as isolated cases . Based on the successful recovery and sustained platform stability, this incident has now been declared resolved. A post-mortem report containing additional details, including the root cause, remediation activities, and preventative measures, will be shared once the investigation is complete.

Monitoring: Recovery efforts continue to progress, with only a very small number of imports remaining under investigation. The platform remains stable, and incoming imports are processing within expected timeframes. Our teams are actively reviewing the remaining exceptions to determine their causes and ensure successful completion. We will continue to closely monitor processing activity and platform performance and will provide additional updates as more information becomes available.

Monitoring: Recovery efforts continue to make strong progress, and the platform remains stable. The small number of remaining imports continue to process as expected and are being closely monitored by our teams. We will continue to track processing activity and recovery progress and will provide further updates as additional information becomes available.

Monitoring: Recovery has progressed significantly, and the platform remains stable.

A workaround has been implemented for the imports affected by the remaining issue. Most of those imports have now completed successfully, and the remaining processing is being closely monitored.

We will continue monitoring processing progress and provide further updates as available.

Monitoring: Further remediation actions have been implemented to speed up the process, and imports are no longer blocked for the organizations affected by the identified issue. Imports have successfully completed for some of the impacted organizations, while processing continues for the remaining organization and is expected to complete later today. The platform remains stable, with incoming imports processing within expected timeframes. The team has identified the probable root cause of the remaining issue and is actively working on a permanent fix. The current target is to complete deployment of the permanent fix next week, pending validation and release readiness.

Monitoring: The recovery efforts continue to progress, with only a very small number of imports remaining under investigation. The platform remains stable, and the vast majority of imports are processing successfully within expected timeframes. Teams are implementing additional improvements to further optimize processing capacity while continuing to monitor recovery progress and validate sustained platform stability. Enhanced monitoring remains in place as we work toward confirming full recovery and incident closure.

Identified: Our teams continue to monitor recovery progress related to inventory processing delays and timeout status behavior. The recovery efforts continue to advance, with the number of remaining timed-out imports significantly reduced. Teams are reviewing the remaining impacted imports individually to ensure processing completes successfully. We are continuing to apply mitigation measures as needed, investigate the underlying factors contributing to the remaining delayed imports, and maintain enhanced monitoring to confirm continued recovery and full restoration of normal processing behavior. We will provide further updates as additional information becomes available.

Identified: Recovery efforts remain ongoing. The latest review shows that the number of inventory imports displaying timeout status has decreased overall compared to earlier recovery checks, although progress has been uneven while remaining queued activity is processed.

The technical team has deployed an additional fix to improve processing behavior during recovery and is continuing to monitor its effectiveness. Teams are also continuing recovery actions to help remaining queued inventory processing move through the system.

We will continue monitoring processing progress and platform stability, and will provide further updates as recovery continues.

Monitoring: Recovery efforts continue to progress as expected. The latest review from the technical team shows the processing activity steadily reducing the remaining backlog. The environment remains stable, and teams are continuing to monitor processing throughput and platform health to confirm sustained recovery. Monitoring will remain in place until inventory processing has fully returned to expected levels.

We will provide further updates as additional information becomes available.

Monitoring: Recovery efforts continue to show positive progress. Based on the latest review by the technical team, the number of inventory imports reporting timeout status has continued to decline and the backlog is steadily being reduced.

The team will continue to closely monitor processing activity and platform stability to ensure recovery progresses as expected. We will provide further updates as additional information becomes available.

Monitoring: Recovery progress continues to improve. The technical team’s latest review shows the number of inventory imports displaying timeout status has decreased compared to the previous review.

The team will continue monitoring processing progress over the weekend to confirm continued recovery and stability. We will provide another update as monitoring continues.

Monitoring: Our teams continue to monitor recovery progress, and the service remains stable following the corrective actions implemented previously. We will continue to monitor processing and overall platform health over the weekend to confirm full recovery and will provide further updates as they become available.

Identified: The technical team has confirmed that the underlying service issue has stabilized, and the system has been scaled up to support recovery. A corrective fix has also been deployed for an issue that may have contributed to longer-than-expected processing times and timeout statuses.

We are continuing to monitor inventory processing progress over the weekend to confirm continued recovery and stability. We will provide another update as monitoring continues.

Identified: Recovery efforts remain ongoing in North America. Our technical teams continue to monitor the corrective fix that was deployed to address a condition that may have contributed to processing delays and additional system load.

Recovery progress continues to be impacted by underlying service instability. To support recovery, traffic has been adjusted while the affected service continues to stabilize. Processing of the existing backlog is ongoing, and some inventory imports may continue to take longer than expected while queued activity is processed.

We are continuing to monitor recovery progress and overall platform stability, and will provide another update as more information becomes available.

Identified: Our technical teams continue to work on recovery efforts and monitor system performance. As part of the ongoing investigation, a corrective fix has been deployed to address a condition that may have contributed to processing delays and increased system load. Early monitoring is underway to validate the effectiveness of this change. While recovery activities continue, processing of the existing backlog is ongoing and may take additional time as the system works through queued activity. Teams are closely monitoring recovery progress and overall platform stability.

We will continue to provide updates as more information becomes available.

Identified: Recovery efforts remain ongoing in North America. Our technical team continues to review remaining inventory processing delays while monitoring processing activity and recovery progress.

In parallel, we are continuing targeted work to improve the reliability and recoverability of IT Visibility inventory updates. We will provide further updates as recovery progresses and additional information becomes available.

Identified: Recovery and monitoring efforts remain ongoing in North America. While processing activity continues, some inventory imports may still show a timeout status. Our teams are actively reviewing the remaining affected imports and monitoring processing trends to validate continued recovery and system stability.

We will provide further updates as additional information becomes available.

Identified: The technical team has confirmed that the EU region is operating normally at this time, and processing activity appears stable. We will continue monitoring the EU environment to ensure it remains stable.

Investigation and recovery efforts are continuing for North America, where some inventory imports may still display a timeout status while processing activity continues. The team is actively reviewing the remaining timed-out imports and tracking processing progress to confirm continued recovery. We will provide another update as more information becomes available.

Monitoring: Services are operating currently. Our teams are monitoring backlog processing and collecting data to track progress and validate that queue volumes are decreasing as expected.

We will continue to provide updates as more information becomes available.

Investigating: Our teams continue to investigate the issue and review the current processing activity across the platform. While some operations are completing successfully, we are still assessing the extent of the impact and validating overall system behavior.

Investigation and monitoring efforts remain ongoing as we work to better understand the underlying cause and identify any additional corrective actions that may be required. We will continue to provide updates as more information becomes available.

Investigating: The team has identified examples where inventory uploads and collection activity completed successfully, but some results are taking longer than expected to finish processing and may continue to display a timeout status. Further review is ongoing to better understand the current processing state and overall scope. We are continuing to monitor progress and will provide another update as more information becomes available.

Investigating: Incident Description: We are investigating an issue affecting inventory processing in Flexera One IT Visibility in the North America and Europe regions. Customers may experience longer-than-expected inventory processing times, and some inventory imports may display a timeout status while processing continues.

Priority: P2

Restoration Activity: Our technical team is actively investigating the issue and reviewing current processing activity to confirm scope and progress. We are monitoring the situation closely and will provide updates as more information becomes available.

Resolved: The platform remains stable, and incoming imports are processing within expected timeframes. Any remaining import-related issues are being investigated separately as isolated cases . Based on the successful recovery and sustained platform stability, this incident has now been declared resolved. A post-mortem report containing additional details, including the root cause, remediation activities, and preventative measures, will be shared once the investigation is complete.

Monitoring: Recovery efforts continue to progress, with only a very small number of imports remaining under investigation. The platform remains stable, and incoming imports are processing within expected timeframes. Our teams are actively reviewing the remaining exceptions to determine their causes and ensure successful completion. We will continue to closely monitor processing activity and platform performance and will provide additional updates as more information becomes available.

Monitoring: Recovery efforts continue to make strong progress, and the platform remains stable. The small number of remaining imports continue to process as expected and are being closely monitored by our teams. We will continue to track processing activity and recovery progress and will provide further updates as additional information becomes available.

Monitoring: Recovery has progressed significantly, and the platform remains stable.

A workaround has been implemented for the imports affected by the remaining issue. Most of those imports have now completed successfully, and the remaining processing is being closely monitored.

We will continue monitoring processing progress and provide further updates as available.

Monitoring: Further remediation actions have been implemented to speed up the process, and imports are no longer blocked for the organizations affected by the identified issue. Imports have successfully completed for some of the impacted organizations, while processing continues for the remaining organization and is expected to complete later today. The platform remains stable, with incoming imports processing within expected timeframes. The team has identified the probable root cause of the remaining issue and is actively working on a permanent fix. The current target is to complete deployment of the permanent fix next week, pending validation and release readiness.

Monitoring: The recovery efforts continue to progress, with only a very small number of imports remaining under investigation. The platform remains stable, and the vast majority of imports are processing successfully within expected timeframes. Teams are implementing additional improvements to further optimize processing capacity while continuing to monitor recovery progress and validate sustained platform stability. Enhanced monitoring remains in place as we work toward confirming full recovery and incident closure.

Identified: Our teams continue to monitor recovery progress related to inventory processing delays and timeout status behavior. The recovery efforts continue to advance, with the number of remaining timed-out imports significantly reduced. Teams are reviewing the remaining impacted imports individually to ensure processing completes successfully. We are continuing to apply mitigation measures as needed, investigate the underlying factors contributing to the remaining delayed imports, and maintain enhanced monitoring to confirm continued recovery and full restoration of normal processing behavior. We will provide further updates as additional information becomes available.

Identified: Recovery efforts remain ongoing. The latest review shows that the number of inventory imports displaying timeout status has decreased overall compared to earlier recovery checks, although progress has been uneven while remaining queued activity is processed.

The technical team has deployed an additional fix to improve processing behavior during recovery and is continuing to monitor its effectiveness. Teams are also continuing recovery actions to help remaining queued inventory processing move through the system.

We will continue monitoring processing progress and platform stability, and will provide further updates as recovery continues.

Monitoring: Recovery efforts continue to progress as expected. The latest review from the technical team shows the processing activity steadily reducing the remaining backlog. The environment remains stable, and teams are continuing to monitor processing throughput and platform health to confirm sustained recovery. Monitoring will remain in place until inventory processing has fully returned to expected levels.

We will provide further updates as additional information becomes available.

Monitoring: Recovery efforts continue to show positive progress. Based on the latest review by the technical team, the number of inventory imports reporting timeout status has continued to decline and the backlog is steadily being reduced.

The team will continue to closely monitor processing activity and platform stability to ensure recovery progresses as expected. We will provide further updates as additional information becomes available.

Monitoring: Recovery progress continues to improve. The technical team’s latest review shows the number of inventory imports displaying timeout status has decreased compared to the previous review.

The team will continue monitoring processing progress over the weekend to confirm continued recovery and stability. We will provide another update as monitoring continues.

Monitoring: Our teams continue to monitor recovery progress, and the service remains stable following the corrective actions implemented previously. We will continue to monitor processing and overall platform health over the weekend to confirm full recovery and will provide further updates as they become available.

Identified: The technical team has confirmed that the underlying service issue has stabilized, and the system has been scaled up to support recovery. A corrective fix has also been deployed for an issue that may have contributed to longer-than-expected processing times and timeout statuses.

We are continuing to monitor inventory processing progress over the weekend to confirm continued recovery and stability. We will provide another update as monitoring continues.

Identified: Recovery efforts remain ongoing in North America. Our technical teams continue to monitor the corrective fix that was deployed to address a condition that may have contributed to processing delays and additional system load.

Recovery progress continues to be impacted by underlying service instability. To support recovery, traffic has been adjusted while the affected service continues to stabilize. Processing of the existing backlog is ongoing, and some inventory imports may continue to take longer than expected while queued activity is processed.

We are continuing to monitor recovery progress and overall platform stability, and will provide another update as more information becomes available.

Identified: Our technical teams continue to work on recovery efforts and monitor system performance. As part of the ongoing investigation, a corrective fix has been deployed to address a condition that may have contributed to processing delays and increased system load. Early monitoring is underway to validate the effectiveness of this change. While recovery activities continue, processing of the existing backlog is ongoing and may take additional time as the system works through queued activity. Teams are closely monitoring recovery progress and overall platform stability.

We will continue to provide updates as more information becomes available.

Identified: Recovery efforts remain ongoing in North America. Our technical team continues to review remaining inventory processing delays while monitoring processing activity and recovery progress.

In parallel, we are continuing targeted work to improve the reliability and recoverability of IT Visibility inventory updates. We will provide further updates as recovery progresses and additional information becomes available.

Identified: Recovery and monitoring efforts remain ongoing in North America. While processing activity continues, some inventory imports may still show a timeout status. Our teams are actively reviewing the remaining affected imports and monitoring processing trends to validate continued recovery and system stability.

We will provide further updates as additional information becomes available.

Identified: The technical team has confirmed that the EU region is operating normally at this time, and processing activity appears stable. We will continue monitoring the EU environment to ensure it remains stable.

Investigation and recovery efforts are continuing for North America, where some inventory imports may still display a timeout status while processing activity continues. The team is actively reviewing the remaining timed-out imports and tracking processing progress to confirm continued recovery. We will provide another update as more information becomes available.

Monitoring: Services are operating currently. Our teams are monitoring backlog processing and collecting data to track progress and validate that queue volumes are decreasing as expected.

We will continue to provide updates as more information becomes available.

Investigating: Our teams continue to investigate the issue and review the current processing activity across the platform. While some operations are completing successfully, we are still assessing the extent of the impact and validating overall system behavior.

Investigation and monitoring efforts remain ongoing as we work to better understand the underlying cause and identify any additional corrective actions that may be required. We will continue to provide updates as more information becomes available.

Investigating: The team has identified examples where inventory uploads and collection activity completed successfully, but some results are taking longer than expected to finish processing and may continue to display a timeout status. Further review is ongoing to better understand the current processing state and overall scope. We are continuing to monitor progress and will provide another update as more information becomes available.

Investigating: Incident Description: We are investigating an issue affecting inventory processing in Flexera One IT Visibility in the North America and Europe regions. Customers may experience longer-than-expected inventory processing times, and some inventory imports may display a timeout status while processing continues.

Priority: P2

Restoration Activity: Our technical team is actively investigating the issue and reviewing current processing activity to confirm scope and progress. We are monitoring the situation closely and will provide updates as more information becomes available.

Resolved: This issue has been resolved. Data Explorer functionality in the APAC region has been fully restored following the identification and rollback of a recent service change that was impacting service communication. All services have been validated and are operating as expected. A full post-incident report, including detailed root cause and preventative measures, will be shared in the coming days.

Investigating: Incident Description: We are investigating an issue affecting Data Explorer functionality for Flexera One IT Visibility in the APAC region.

As a result, customers may experience failures when running queries, delays in retrieving data, and issues accessing related features that depend on Data Explorer.

Priority: P2

Restoration Activity: Our technical teams are actively investigating a disruption impacting upstream services required for Data Explorer. Recovery efforts are focused on restoring connectivity between dependent services and stabilizing query processing and data access. We will continue to monitor progress and provide updates as more information becomes available.

Resolved: The issue affecting Snow Atlas in the West Europe region has been resolved, and service is currently operating normally. Our technical teams have mitigated the underlying service instability and continue to monitor closely to ensure sustained stability. We will provide a detailed post-incident report outlining the root cause and preventative measures in the coming days.

Monitoring: Incident Description: We experienced an issue affecting Snow Atlas in the West Europe region.

During the incident window, customers may have experienced errors that prevented access to the platform and impacted functionality.

Priority: P1

Restoration Activity: Service has been restored and is currently stable. Our technical teams are continuing to investigate a disruption affecting underlying dependent services in the region. Efforts are focused on ensuring stability and preventing recurrence. We will continue to monitor closely and provide updates as more information becomes available.