Flexera Status

Resolved: Incident Description: An issue was identified that affected access to the Managed SaaS Applications page within the Flexera One SaaS Manager application. Customers encountered errors when attempting to load this page, impacting visibility into managed SaaS applications.

Priority: P2

Impact Start Time: March 27, 2026, 12:37 PM PDT Impact End Time: March 27, 2026, 1:59 PM PDT Impact Duration: 1 hour 22 minutes

Restoration Activity: The issue was traced to a subset of services supporting this functionality entering an error state. Corrective actions were taken, including restarting affected services and validating recovery across impacted regions. Full functionality has been restored, and the service continues to be monitored closely.

Resolved: Incident Description: An issue was identified that affected access to the Managed SaaS Applications page within the Flexera One SaaS Manager application. Customers encountered errors when attempting to load this page, impacting visibility into managed SaaS applications.

Priority: P2

Impact Start Time: March 27, 2026, 12:37 PM PDT Impact End Time: March 27, 2026, 1:59 PM PDT Impact Duration: 1 hour 22 minutes

Restoration Activity: The issue was traced to a subset of services supporting this functionality entering an error state. Corrective actions were taken, including restarting affected services and validating recovery across impacted regions. Full functionality has been restored, and the service continues to be monitored closely.

Resolved: Rollback actions have been completed successfully, and Data Explorer functionality has been restored in the NA region. Our investigation determined the issue was related to a service-side deployment/configuration problem affecting request processing. Service has been validated following mitigation, and requests are now completing as expected. We will complete a full root cause analysis with the teams involved and provide a post-mortem report outlining the underlying cause and preventive measures identified.

Identified: Our technical teams have identified a potential cause and are actively implementing mitigation steps to restore Data Explorer functionality in the NA region. Current investigation indicates the failure is related to a service-side issue affecting request processing, and rollback actions are currently in progress. We are monitoring the outcome of these changes closely and will provide a further update as soon as more information becomes available.

Investigating: Incident Description: We are investigating an issue affecting Data Explorer within Flexera One IT Visibility in the NA region. Customers may encounter errors when using Data Explorer, and requests may fail to return results as expected.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and working to restore normal functionality. We are closely monitoring progress and will provide further updates as they become available.

Identified: Backlog processing continues to progress at a steady rate following the hotfix implementation. Our teams are actively monitoring the recovery to ensure complete resolution and system stability.

Identified: Our technical teams have identified the root cause and implemented a hotfix to restore normal data notification flow across the affected regions. Recovery activity is now focused on replaying missed notifications generated during the affected period. As this work continues, some customers may still experience residual delays and timeouts while backlog processing completes.

Identified: Incident Description: We are currently investigating an issue affecting third-party inventory imports in Flexera One IT Visibility across all regions. As a result, some customers may experience delays in inventory processing and timeouts during imports.

Priority: P2

Restoration Activity: Our technical teams have identified the issue and are actively implementing mitigation steps to restore normal processing. Recovery actions are underway across the affected processing path. As processing resumes, some customers may continue to experience residual delays and timeouts while backlog processing is worked through.

Resolved: Mitigation steps were completed successfully, and full recovery has been confirmed. Affected services in the EU region are now operating normally. We will conduct a full root cause analysis and provide a post-mortem report highlighting the underlying cause and the preventative measures identified as part of our follow-up to this incident.

Monitoring: Our technical teams have completed mitigation steps, and current indicators point to recovery of affected services in the EU region. Some customers may continue to experience temporary impact for a limited period while network updates complete in their environment.

If the issue persists, restarting the affected machine may help. We are continuing to monitor restoration closely.

Identified: Our technical teams have completed mitigation and moved traffic to the restored service path. Early indications show the issue has been resolved, though some customers may continue to experience temporary impact while network updates propagate. We are continuing to validate recovery and will provide a further update once full restoration has been confirmed.

Identified: Our technical teams have identified a recent change as a likely contributor to the issue and are actively working to restore affected functionality in the EU region. As part of mitigation, teams are preparing an alternate recovery path while continuing efforts to resolve the issue as quickly as possible. We will share further updates as soon as more information becomes available.

Investigating: Incident Description: We are investigating an issue affecting Flexera One IT Visibility in the EU region. Customers may experience errors when accessing the Evidence UI and may also encounter failures with ZIP exports and Query exports.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and working to restore full functionality as quickly as possible.

Identified: Backlog processing continues to progress at a steady rate following the hotfix implementation. Our teams are actively monitoring the recovery to ensure complete resolution and system stability.

Identified: Our technical teams have identified the root cause and implemented a hotfix to restore normal data notification flow across the affected regions. Recovery activity is now focused on replaying missed notifications generated during the affected period. As this work continues, some customers may still experience residual delays and timeouts while backlog processing completes.

Identified: Incident Description: We are currently investigating an issue affecting third-party inventory imports in Flexera One IT Visibility across all regions. As a result, some customers may experience delays in inventory processing and timeouts during imports.

Priority: P2

Restoration Activity: Our technical teams have identified the issue and are actively implementing mitigation steps to restore normal processing. Recovery actions are underway across the affected processing path. As processing resumes, some customers may continue to experience residual delays and timeouts while backlog processing is worked through.

Identified: Backlog processing continues to progress at a steady rate following the hotfix implementation. Our teams are actively monitoring the recovery to ensure complete resolution and system stability.

Identified: Our technical teams have identified the root cause and implemented a hotfix to restore normal data notification flow across the affected regions. Recovery activity is now focused on replaying missed notifications generated during the affected period. As this work continues, some customers may still experience residual delays and timeouts while backlog processing completes.

Identified: Incident Description: We are currently investigating an issue affecting third-party inventory imports in Flexera One IT Visibility across all regions. As a result, some customers may experience delays in inventory processing and timeouts during imports.

Priority: P2

Restoration Activity: Our technical teams have identified the issue and are actively implementing mitigation steps to restore normal processing. Recovery actions are underway across the affected processing path. As processing resumes, some customers may continue to experience residual delays and timeouts while backlog processing is worked through.