Flexera Status

Resolved: Technical teams identified a recent service change as the source of the disruption and reverted the affected changes during the incident. Following those actions, customer access in the NAM region was restored. Services have remained stable since recovery, and our technical teams continue to monitor closely to ensure sustained stability.

Monitoring: Service has been restored, and customer access in the NAM region is operating normally at this time. Our technical teams are continuing to monitor closely to ensure sustained stability following the mitigation steps that were implemented.

Identified: Incident Description: We are currently investigating an issue affecting access to the Flexera One UI in the NAM region. Customers may be unable to access the UI at this time. Our technical teams are actively investigating and working to restore access.

Priority: P1

Restoration Activity: Technical teams are engaged and actively implementing mitigation steps to restore access in the NAM region. We will continue to provide updates as more information becomes available.

Resolved: Technical teams identified a recent service change as the source of the disruption and reverted the affected changes during the incident. Following those actions, customer access in the NAM region was restored. Services have remained stable since recovery, and our technical teams continue to monitor closely to ensure sustained stability.

Monitoring: Service has been restored, and customer access in the NAM region is operating normally at this time. Our technical teams are continuing to monitor closely to ensure sustained stability following the mitigation steps that were implemented.

Identified: Incident Description: We are currently investigating an issue affecting access to the Flexera One UI in the NAM region. Customers may be unable to access the UI at this time. Our technical teams are actively investigating and working to restore access.

Priority: P1

Restoration Activity: Technical teams are engaged and actively implementing mitigation steps to restore access in the NAM region. We will continue to provide updates as more information becomes available.

Resolved: Technical teams identified a recent service change as the source of the disruption and reverted the affected changes during the incident. Following those actions, customer access in the NAM region was restored. Services have remained stable since recovery, and our technical teams continue to monitor closely to ensure sustained stability.

Monitoring: Service has been restored, and customer access in the NAM region is operating normally at this time. Our technical teams are continuing to monitor closely to ensure sustained stability following the mitigation steps that were implemented.

Identified: Incident Description: We are currently investigating an issue affecting access to the Flexera One UI in the NAM region. Customers may be unable to access the UI at this time. Our technical teams are actively investigating and working to restore access.

Priority: P1

Restoration Activity: Technical teams are engaged and actively implementing mitigation steps to restore access in the NAM region. We will continue to provide updates as more information becomes available.

Resolved: Technical teams identified a recent service change as the source of the disruption and reverted the affected changes during the incident. Following those actions, customer access in the NAM region was restored. Services have remained stable since recovery, and our technical teams continue to monitor closely to ensure sustained stability.

Monitoring: Service has been restored, and customer access in the NAM region is operating normally at this time. Our technical teams are continuing to monitor closely to ensure sustained stability following the mitigation steps that were implemented.

Identified: Incident Description: We are currently investigating an issue affecting access to the Flexera One UI in the NAM region. Customers may be unable to access the UI at this time. Our technical teams are actively investigating and working to restore access.

Priority: P1

Restoration Activity: Technical teams are engaged and actively implementing mitigation steps to restore access in the NAM region. We will continue to provide updates as more information becomes available.

Resolved: Technical teams identified a recent service change as the source of the disruption and reverted the affected changes during the incident. Following those actions, customer access in the NAM region was restored. Services have remained stable since recovery, and our technical teams continue to monitor closely to ensure sustained stability.

Monitoring: Service has been restored, and customer access in the NAM region is operating normally at this time. Our technical teams are continuing to monitor closely to ensure sustained stability following the mitigation steps that were implemented.

Identified: Incident Description: We are currently investigating an issue affecting access to the Flexera One UI in the NAM region. Customers may be unable to access the UI at this time. Our technical teams are actively investigating and working to restore access.

Priority: P1

Restoration Activity: Technical teams are engaged and actively implementing mitigation steps to restore access in the NAM region. We will continue to provide updates as more information becomes available.

Resolved: Technical teams identified a recent service change as the source of the disruption and reverted the affected changes during the incident. Following those actions, customer access in the NAM region was restored. Services have remained stable since recovery, and our technical teams continue to monitor closely to ensure sustained stability.

Monitoring: Service has been restored, and customer access in the NAM region is operating normally at this time. Our technical teams are continuing to monitor closely to ensure sustained stability following the mitigation steps that were implemented.

Identified: Incident Description: We are currently investigating an issue affecting access to the Flexera One UI in the NAM region. Customers may be unable to access the UI at this time. Our technical teams are actively investigating and working to restore access.

Priority: P1

Restoration Activity: Technical teams are engaged and actively implementing mitigation steps to restore access in the NAM region. We will continue to provide updates as more information becomes available.

Resolved: Technical teams identified a recent service change as the source of the disruption and reverted the affected changes during the incident. Following those actions, customer access in the NAM region was restored. Services have remained stable since recovery, and our technical teams continue to monitor closely to ensure sustained stability.

Monitoring: Service has been restored, and customer access in the NAM region is operating normally at this time. Our technical teams are continuing to monitor closely to ensure sustained stability following the mitigation steps that were implemented.

Identified: Incident Description: We are currently investigating an issue affecting access to the Flexera One UI in the NAM region. Customers may be unable to access the UI at this time. Our technical teams are actively investigating and working to restore access.

Priority: P1

Restoration Activity: Technical teams are engaged and actively implementing mitigation steps to restore access in the NAM region. We will continue to provide updates as more information becomes available.

Resolved: Rollback actions have been completed successfully, and Data Explorer functionality has been restored in the NA region. Our investigation determined the issue was related to a service-side deployment/configuration problem affecting request processing. Service has been validated following mitigation, and requests are now completing as expected. We will complete a full root cause analysis with the teams involved and provide a post-mortem report outlining the underlying cause and preventive measures identified.

Identified: Our technical teams have identified a potential cause and are actively implementing mitigation steps to restore Data Explorer functionality in the NA region. Current investigation indicates the failure is related to a service-side issue affecting request processing, and rollback actions are currently in progress. We are monitoring the outcome of these changes closely and will provide a further update as soon as more information becomes available.

Investigating: Incident Description: We are investigating an issue affecting Data Explorer within Flexera One IT Visibility in the NA region. Customers may encounter errors when using Data Explorer, and requests may fail to return results as expected.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and working to restore normal functionality. We are closely monitoring progress and will provide further updates as they become available.

Resolved: Our teams have completed the validation for all remaining organizations and confirmed that services have returned to normal. The incident has been closed, and additional details will be shared in a post-mortem report.

Identified: Our technical teams have completed further validation and confirmed that newly submitted data is now flowing as expected for the affected processing path. Based on this validation, retroactive replay of previously missed messages is not required. Recovery efforts are now focused on confirming full restoration of the remaining impact, and some customers may continue to experience temporary delays until that validation is complete.

Identified: Our technical teams are continuing to validate the replay approach required for reingestion of previously missed messages. Newly submitted inventory packages are processing as expected, and recovery efforts for missed messages remain actively in progress.

Identified: Our technical teams have completed generation of the retroactive messages needed for recovery and are now validating the replay approach before reingestion begins. This work is being carried out carefully to minimize excessive downstream strain during recovery. Newly submitted inventory packages continue to process as expected, while recovery for missed messages remains in progress.

Identified: Our technical teams continue recovery efforts following the hotfix, and newly submitted inventory packages are progressing through processing as expected. Recovery work is currently focused on addressing missed messages from the affected period and validating the backfill approach for those items. As this work continues, some customers may still experience delays in processing.

Identified: Backlog processing continues to progress at a steady rate following the hotfix implementation. Our teams are actively monitoring the recovery to ensure complete resolution and system stability.

Identified: Our technical teams have identified the root cause and implemented a hotfix to restore normal data notification flow across the affected regions. Recovery activity is now focused on replaying missed notifications generated during the affected period. As this work continues, some customers may still experience residual delays and timeouts while backlog processing completes.

Identified: Incident Description: We are currently investigating an issue affecting third-party inventory imports in Flexera One IT Visibility across all regions. As a result, some customers may experience delays in inventory processing and timeouts during imports.

Priority: P2

Restoration Activity: Our technical teams have identified the issue and are actively implementing mitigation steps to restore normal processing. Recovery actions are underway across the affected processing path. As processing resumes, some customers may continue to experience residual delays and timeouts while backlog processing is worked through.

Resolved: Technical teams identified a recent service change as the source of the disruption and reverted the affected changes during the incident. Following those actions, customer access in the NAM region was restored. Services have remained stable since recovery, and our technical teams continue to monitor closely to ensure sustained stability.

Monitoring: Service has been restored, and customer access in the NAM region is operating normally at this time. Our technical teams are continuing to monitor closely to ensure sustained stability following the mitigation steps that were implemented.

Identified: Incident Description: We are currently investigating an issue affecting access to the Flexera One UI in the NAM region. Customers may be unable to access the UI at this time. Our technical teams are actively investigating and working to restore access.

Priority: P1

Restoration Activity: Technical teams are engaged and actively implementing mitigation steps to restore access in the NAM region. We will continue to provide updates as more information becomes available.

Resolved: Mitigation steps were completed successfully, and full recovery has been confirmed. Affected services in the EU region are now operating normally. We will conduct a full root cause analysis and provide a post-mortem report highlighting the underlying cause and the preventative measures identified as part of our follow-up to this incident.

Monitoring: Our technical teams have completed mitigation steps, and current indicators point to recovery of affected services in the EU region. Some customers may continue to experience temporary impact for a limited period while network updates complete in their environment.

If the issue persists, restarting the affected machine may help. We are continuing to monitor restoration closely.

Identified: Our technical teams have completed mitigation and moved traffic to the restored service path. Early indications show the issue has been resolved, though some customers may continue to experience temporary impact while network updates propagate. We are continuing to validate recovery and will provide a further update once full restoration has been confirmed.

Identified: Our technical teams have identified a recent change as a likely contributor to the issue and are actively working to restore affected functionality in the EU region. As part of mitigation, teams are preparing an alternate recovery path while continuing efforts to resolve the issue as quickly as possible. We will share further updates as soon as more information becomes available.

Investigating: Incident Description: We are investigating an issue affecting Flexera One IT Visibility in the EU region. Customers may experience errors when accessing the Evidence UI and may also encounter failures with ZIP exports and Query exports.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and working to restore full functionality as quickly as possible.

Resolved: Our teams have completed the validation for all remaining organizations and confirmed that services have returned to normal. The incident has been closed, and additional details will be shared in a post-mortem report.

Identified: Our technical teams have completed further validation and confirmed that newly submitted data is now flowing as expected for the affected processing path. Based on this validation, retroactive replay of previously missed messages is not required. Recovery efforts are now focused on confirming full restoration of the remaining impact, and some customers may continue to experience temporary delays until that validation is complete.

Identified: Our technical teams are continuing to validate the replay approach required for reingestion of previously missed messages. Newly submitted inventory packages are processing as expected, and recovery efforts for missed messages remain actively in progress.

Identified: Our technical teams have completed generation of the retroactive messages needed for recovery and are now validating the replay approach before reingestion begins. This work is being carried out carefully to minimize excessive downstream strain during recovery. Newly submitted inventory packages continue to process as expected, while recovery for missed messages remains in progress.

Identified: Our technical teams continue recovery efforts following the hotfix, and newly submitted inventory packages are progressing through processing as expected. Recovery work is currently focused on addressing missed messages from the affected period and validating the backfill approach for those items. As this work continues, some customers may still experience delays in processing.

Identified: Backlog processing continues to progress at a steady rate following the hotfix implementation. Our teams are actively monitoring the recovery to ensure complete resolution and system stability.

Identified: Our technical teams have identified the root cause and implemented a hotfix to restore normal data notification flow across the affected regions. Recovery activity is now focused on replaying missed notifications generated during the affected period. As this work continues, some customers may still experience residual delays and timeouts while backlog processing completes.

Identified: Incident Description: We are currently investigating an issue affecting third-party inventory imports in Flexera One IT Visibility across all regions. As a result, some customers may experience delays in inventory processing and timeouts during imports.

Priority: P2

Restoration Activity: Our technical teams have identified the issue and are actively implementing mitigation steps to restore normal processing. Recovery actions are underway across the affected processing path. As processing resumes, some customers may continue to experience residual delays and timeouts while backlog processing is worked through.

Resolved: Our teams have completed the validation for all remaining organizations and confirmed that services have returned to normal. The incident has been closed, and additional details will be shared in a post-mortem report.

Identified: Our technical teams have completed further validation and confirmed that newly submitted data is now flowing as expected for the affected processing path. Based on this validation, retroactive replay of previously missed messages is not required. Recovery efforts are now focused on confirming full restoration of the remaining impact, and some customers may continue to experience temporary delays until that validation is complete.

Identified: Our technical teams are continuing to validate the replay approach required for reingestion of previously missed messages. Newly submitted inventory packages are processing as expected, and recovery efforts for missed messages remain actively in progress.

Identified: Our technical teams have completed generation of the retroactive messages needed for recovery and are now validating the replay approach before reingestion begins. This work is being carried out carefully to minimize excessive downstream strain during recovery. Newly submitted inventory packages continue to process as expected, while recovery for missed messages remains in progress.

Identified: Our technical teams continue recovery efforts following the hotfix, and newly submitted inventory packages are progressing through processing as expected. Recovery work is currently focused on addressing missed messages from the affected period and validating the backfill approach for those items. As this work continues, some customers may still experience delays in processing.

Identified: Backlog processing continues to progress at a steady rate following the hotfix implementation. Our teams are actively monitoring the recovery to ensure complete resolution and system stability.

Identified: Our technical teams have identified the root cause and implemented a hotfix to restore normal data notification flow across the affected regions. Recovery activity is now focused on replaying missed notifications generated during the affected period. As this work continues, some customers may still experience residual delays and timeouts while backlog processing completes.

Identified: Incident Description: We are currently investigating an issue affecting third-party inventory imports in Flexera One IT Visibility across all regions. As a result, some customers may experience delays in inventory processing and timeouts during imports.

Priority: P2

Restoration Activity: Our technical teams have identified the issue and are actively implementing mitigation steps to restore normal processing. Recovery actions are underway across the affected processing path. As processing resumes, some customers may continue to experience residual delays and timeouts while backlog processing is worked through.

Resolved: Technical teams identified a recent service change as the source of the disruption and reverted the affected changes during the incident. Following those actions, customer access in the NAM region was restored. Services have remained stable since recovery, and our technical teams continue to monitor closely to ensure sustained stability.

Monitoring: Service has been restored, and customer access in the NAM region is operating normally at this time. Our technical teams are continuing to monitor closely to ensure sustained stability following the mitigation steps that were implemented.

Identified: Incident Description: We are currently investigating an issue affecting access to the Flexera One UI in the NAM region. Customers may be unable to access the UI at this time. Our technical teams are actively investigating and working to restore access.

Priority: P1

Restoration Activity: Technical teams are engaged and actively implementing mitigation steps to restore access in the NAM region. We will continue to provide updates as more information becomes available.

Resolved: Technical teams identified a recent service change as the source of the disruption and reverted the affected changes during the incident. Following those actions, customer access in the NAM region was restored. Services have remained stable since recovery, and our technical teams continue to monitor closely to ensure sustained stability.

Monitoring: Service has been restored, and customer access in the NAM region is operating normally at this time. Our technical teams are continuing to monitor closely to ensure sustained stability following the mitigation steps that were implemented.

Identified: Incident Description: We are currently investigating an issue affecting access to the Flexera One UI in the NAM region. Customers may be unable to access the UI at this time. Our technical teams are actively investigating and working to restore access.

Priority: P1

Restoration Activity: Technical teams are engaged and actively implementing mitigation steps to restore access in the NAM region. We will continue to provide updates as more information becomes available.

Resolved: Technical teams identified a recent service change as the source of the disruption and reverted the affected changes during the incident. Following those actions, customer access in the NAM region was restored. Services have remained stable since recovery, and our technical teams continue to monitor closely to ensure sustained stability.

Monitoring: Service has been restored, and customer access in the NAM region is operating normally at this time. Our technical teams are continuing to monitor closely to ensure sustained stability following the mitigation steps that were implemented.

Identified: Incident Description: We are currently investigating an issue affecting access to the Flexera One UI in the NAM region. Customers may be unable to access the UI at this time. Our technical teams are actively investigating and working to restore access.

Priority: P1

Restoration Activity: Technical teams are engaged and actively implementing mitigation steps to restore access in the NAM region. We will continue to provide updates as more information becomes available.

Resolved: Technical teams identified a recent service change as the source of the disruption and reverted the affected changes during the incident. Following those actions, customer access in the NAM region was restored. Services have remained stable since recovery, and our technical teams continue to monitor closely to ensure sustained stability.

Monitoring: Service has been restored, and customer access in the NAM region is operating normally at this time. Our technical teams are continuing to monitor closely to ensure sustained stability following the mitigation steps that were implemented.

Identified: Incident Description: We are currently investigating an issue affecting access to the Flexera One UI in the NAM region. Customers may be unable to access the UI at this time. Our technical teams are actively investigating and working to restore access.

Priority: P1

Restoration Activity: Technical teams are engaged and actively implementing mitigation steps to restore access in the NAM region. We will continue to provide updates as more information becomes available.

Identified: Our technical teams continue to monitor the issue affecting CloudCheckr inventory and cost collection across all regions and are assessing the potential for broader impact over the next couple of days as billing-related processing activity increases. We will continue to provide updates as more information becomes available.

Investigating: Incident Description: We have identified an issue affecting CloudCheckr inventory and cost collection across all regions. As a result, some customers may experience delays in inventory and cost data collection.

Priority: P2

Restoration Activity: The disruption has been linked to service issues affecting our service provider. Our technical teams are monitoring the situation closely, assessing any downstream impact, and will provide further updates as more information becomes available.

Identified: Our technical teams continue to monitor the issue affecting CloudCheckr inventory and cost collection across all regions and are assessing the potential for broader impact over the next couple of days as billing-related processing activity increases. We will continue to provide updates as more information becomes available.

Investigating: Incident Description: We have identified an issue affecting CloudCheckr inventory and cost collection across all regions. As a result, some customers may experience delays in inventory and cost data collection.

Priority: P2

Restoration Activity: The disruption has been linked to service issues affecting our service provider. Our technical teams are monitoring the situation closely, assessing any downstream impact, and will provide further updates as more information becomes available.

Identified: Our technical teams continue to monitor the issue affecting CloudCheckr inventory and cost collection across all regions and are assessing the potential for broader impact over the next couple of days as billing-related processing activity increases. We will continue to provide updates as more information becomes available.

Investigating: Incident Description: We have identified an issue affecting CloudCheckr inventory and cost collection across all regions. As a result, some customers may experience delays in inventory and cost data collection.

Priority: P2

Restoration Activity: The disruption has been linked to service issues affecting our service provider. Our technical teams are monitoring the situation closely, assessing any downstream impact, and will provide further updates as more information becomes available.

Identified: Our technical teams continue to monitor the issue affecting CloudCheckr inventory and cost collection across all regions and are assessing the potential for broader impact over the next couple of days as billing-related processing activity increases. We will continue to provide updates as more information becomes available.

Investigating: Incident Description: We have identified an issue affecting CloudCheckr inventory and cost collection across all regions. As a result, some customers may experience delays in inventory and cost data collection.

Priority: P2

Restoration Activity: The disruption has been linked to service issues affecting our service provider. Our technical teams are monitoring the situation closely, assessing any downstream impact, and will provide further updates as more information becomes available.

Identified: Our technical teams continue to monitor the issue affecting CloudCheckr inventory and cost collection across all regions and are assessing the potential for broader impact over the next couple of days as billing-related processing activity increases. We will continue to provide updates as more information becomes available.

Investigating: Incident Description: We have identified an issue affecting CloudCheckr inventory and cost collection across all regions. As a result, some customers may experience delays in inventory and cost data collection.

Priority: P2

Restoration Activity: The disruption has been linked to service issues affecting our service provider. Our technical teams are monitoring the situation closely, assessing any downstream impact, and will provide further updates as more information becomes available.