Flexera Status

Resolved: Access to the platform has been fully restored. Some background inventory and beacon processes are still completing post-recovery operations but are expected to finish normally.

All customer-facing functionality is now available, and the incident is considered resolved.

Identified: The final stage of the database work related to the maintenance activity has completed. Teams are now restoring services and performing validation to confirm recovery and ensure normal access is fully restored.

We will share the next update once validation is complete.

Identified: Our teams have made progress since the last update. The database process that was taking longer than expected has advanced, and efforts are now focused on completing the remaining steps required for recovery. Verification will follow to confirm full restoration of access once these operations are complete.

Identified: Our teams continue to work on recovery efforts. The current focus remains on completing a database process that is taking longer than expected following the recent maintenance activity. The situation remains largely unchanged since the last update, and the technical teams continue to review performance and explore options to expedite completion.

Identified: Incident Description: We have encountered an issue affecting the IT Asset Management platform in the North America region during a maintenance activity. As a result, the issue has extended beyond the scheduled window, and customers may experience errors or intermittent unavailability while accessing the application.

Priority: P1

Restoration Activity: Our teams are actively investigating unexpected errors identified in the database following the maintenance activity. We are working to contain the impact and restore full functionality as quickly as possible.

We will continue to provide updates as we progress with the investigation.

Resolved: The issue has been fully resolved, and the environment remains stable. Multiple customers have confirmed that beacon operations are functioning normally. Technical teams identified that a portion of application instances were not starting properly and took corrective actions to restore traffic through healthy instances.

We will continue to review the automation process to address the behavior that led to this condition and to prevent recurrence. A full post-mortem report will be shared in the coming days.

Monitoring: The platform remains stable, and beacon operations are functioning normally. Technical teams identified that some application instances were not starting properly and applied a fix to ensure traffic is routed only through healthy instances. The team also identified the underlying scenario that caused this behavior and is reviewing a permanent solution to prevent it from recurring. The environment remains stable, the issue has been mitigated, and no further problems have been observed. Teams will continue to monitor overnight to ensure normal operation before closing this out.

Monitoring: Technical teams have completed backend recovery actions to address the intermittent download errors previously reported from some beacon services. The issue was traced to a subset of application instances that were in an unhealthy state. New instances are now online and performing as expected, and the platform continues to appear stable. Additional validation is underway to confirm full recovery.

Monitoring: The platform remains stable, and most beacon operations have recovered. Uploads are processing as expected; however, some customers may still encounter intermittent errors when downloading data from some beacon services. Technical teams have taken targeted actions on the backend and are continuing to investigate these isolated reports to ensure full recovery.

Monitoring: The issue was traced to a post-maintenance configuration error where network access settings were not fully restored as expected, resulting in partial connectivity loss for some beacon endpoints. The configuration has since been corrected, and connectivity has been restored. We are now observing increased beacon traffic. Additional validation is underway to confirm full recovery.

Investigating: Incident Description: We are investigating an issue impacting beacon connectivity in the North America region. Some customers may experience intermittent errors when attempting to upload or download data through beacon endpoints, including messages indicating “Service Unavailable.”

Priority: P2

Restoration Activity: Our teams are actively investigating reports of connection failures. Initial findings indicate that certain beacon endpoints are returning intermittent errors when processing requests. Technical teams are reviewing routing and endpoint configurations to identify the cause and restore normal operation.

We will provide further updates as more information becomes available.

Resolved: Access to the platform has been fully restored. Some background inventory and beacon processes are still completing post-recovery operations but are expected to finish normally.

All customer-facing functionality is now available, and the incident is considered resolved.

Identified: The final stage of the database work related to the maintenance activity has completed. Teams are now restoring services and performing validation to confirm recovery and ensure normal access is fully restored.

We will share the next update once validation is complete.

Identified: Our teams have made progress since the last update. The database process that was taking longer than expected has advanced, and efforts are now focused on completing the remaining steps required for recovery. Verification will follow to confirm full restoration of access once these operations are complete.

Identified: Our teams continue to work on recovery efforts. The current focus remains on completing a database process that is taking longer than expected following the recent maintenance activity. The situation remains largely unchanged since the last update, and the technical teams continue to review performance and explore options to expedite completion.

Identified: Incident Description: We have encountered an issue affecting the IT Asset Management platform in the North America region during a maintenance activity. As a result, the issue has extended beyond the scheduled window, and customers may experience errors or intermittent unavailability while accessing the application.

Priority: P1

Restoration Activity: Our teams are actively investigating unexpected errors identified in the database following the maintenance activity. We are working to contain the impact and restore full functionality as quickly as possible.

We will continue to provide updates as we progress with the investigation.

Resolved: The issue has been fully resolved, and the environment remains stable. Multiple customers have confirmed that beacon operations are functioning normally. Technical teams identified that a portion of application instances were not starting properly and took corrective actions to restore traffic through healthy instances.

We will continue to review the automation process to address the behavior that led to this condition and to prevent recurrence. A full post-mortem report will be shared in the coming days.

Monitoring: The platform remains stable, and beacon operations are functioning normally. Technical teams identified that some application instances were not starting properly and applied a fix to ensure traffic is routed only through healthy instances. The team also identified the underlying scenario that caused this behavior and is reviewing a permanent solution to prevent it from recurring. The environment remains stable, the issue has been mitigated, and no further problems have been observed. Teams will continue to monitor overnight to ensure normal operation before closing this out.

Monitoring: Technical teams have completed backend recovery actions to address the intermittent download errors previously reported from some beacon services. The issue was traced to a subset of application instances that were in an unhealthy state. New instances are now online and performing as expected, and the platform continues to appear stable. Additional validation is underway to confirm full recovery.

Monitoring: The platform remains stable, and most beacon operations have recovered. Uploads are processing as expected; however, some customers may still encounter intermittent errors when downloading data from some beacon services. Technical teams have taken targeted actions on the backend and are continuing to investigate these isolated reports to ensure full recovery.

Monitoring: The issue was traced to a post-maintenance configuration error where network access settings were not fully restored as expected, resulting in partial connectivity loss for some beacon endpoints. The configuration has since been corrected, and connectivity has been restored. We are now observing increased beacon traffic. Additional validation is underway to confirm full recovery.

Investigating: Incident Description: We are investigating an issue impacting beacon connectivity in the North America region. Some customers may experience intermittent errors when attempting to upload or download data through beacon endpoints, including messages indicating “Service Unavailable.”

Priority: P2

Restoration Activity: Our teams are actively investigating reports of connection failures. Initial findings indicate that certain beacon endpoints are returning intermittent errors when processing requests. Technical teams are reviewing routing and endpoint configurations to identify the cause and restore normal operation.

We will provide further updates as more information becomes available.

Resolved: Access to the platform has been fully restored. Some background inventory and beacon processes are still completing post-recovery operations but are expected to finish normally.

All customer-facing functionality is now available, and the incident is considered resolved.

Identified: The final stage of the database work related to the maintenance activity has completed. Teams are now restoring services and performing validation to confirm recovery and ensure normal access is fully restored.

We will share the next update once validation is complete.

Identified: Our teams have made progress since the last update. The database process that was taking longer than expected has advanced, and efforts are now focused on completing the remaining steps required for recovery. Verification will follow to confirm full restoration of access once these operations are complete.

Identified: Our teams continue to work on recovery efforts. The current focus remains on completing a database process that is taking longer than expected following the recent maintenance activity. The situation remains largely unchanged since the last update, and the technical teams continue to review performance and explore options to expedite completion.

Identified: Incident Description: We have encountered an issue affecting the IT Asset Management platform in the North America region during a maintenance activity. As a result, the issue has extended beyond the scheduled window, and customers may experience errors or intermittent unavailability while accessing the application.

Priority: P1

Restoration Activity: Our teams are actively investigating unexpected errors identified in the database following the maintenance activity. We are working to contain the impact and restore full functionality as quickly as possible.

We will continue to provide updates as we progress with the investigation.

Resolved: Access to the platform has been fully restored. Some background inventory and beacon processes are still completing post-recovery operations but are expected to finish normally.

All customer-facing functionality is now available, and the incident is considered resolved.

Identified: The final stage of the database work related to the maintenance activity has completed. Teams are now restoring services and performing validation to confirm recovery and ensure normal access is fully restored.

We will share the next update once validation is complete.

Identified: Our teams have made progress since the last update. The database process that was taking longer than expected has advanced, and efforts are now focused on completing the remaining steps required for recovery. Verification will follow to confirm full restoration of access once these operations are complete.

Identified: Our teams continue to work on recovery efforts. The current focus remains on completing a database process that is taking longer than expected following the recent maintenance activity. The situation remains largely unchanged since the last update, and the technical teams continue to review performance and explore options to expedite completion.

Identified: Incident Description: We have encountered an issue affecting the IT Asset Management platform in the North America region during a maintenance activity. As a result, the issue has extended beyond the scheduled window, and customers may experience errors or intermittent unavailability while accessing the application.

Priority: P1

Restoration Activity: Our teams are actively investigating unexpected errors identified in the database following the maintenance activity. We are working to contain the impact and restore full functionality as quickly as possible.

We will continue to provide updates as we progress with the investigation.

Resolved: Access to the platform has been fully restored. Some background inventory and beacon processes are still completing post-recovery operations but are expected to finish normally.

All customer-facing functionality is now available, and the incident is considered resolved.

Identified: The final stage of the database work related to the maintenance activity has completed. Teams are now restoring services and performing validation to confirm recovery and ensure normal access is fully restored.

We will share the next update once validation is complete.

Identified: Our teams have made progress since the last update. The database process that was taking longer than expected has advanced, and efforts are now focused on completing the remaining steps required for recovery. Verification will follow to confirm full restoration of access once these operations are complete.

Identified: Our teams continue to work on recovery efforts. The current focus remains on completing a database process that is taking longer than expected following the recent maintenance activity. The situation remains largely unchanged since the last update, and the technical teams continue to review performance and explore options to expedite completion.

Identified: Incident Description: We have encountered an issue affecting the IT Asset Management platform in the North America region during a maintenance activity. As a result, the issue has extended beyond the scheduled window, and customers may experience errors or intermittent unavailability while accessing the application.

Priority: P1

Restoration Activity: Our teams are actively investigating unexpected errors identified in the database following the maintenance activity. We are working to contain the impact and restore full functionality as quickly as possible.

We will continue to provide updates as we progress with the investigation.

Resolved: All dashboards are now fully accessible across all regions, and our teams have confirmed normal operation.

The issue was caused by an internal service responsible for managing dashboard authentication not functioning as expected, which led to temporary loss of access across regions. The service has been corrected, and access has been fully restored.

A full retrospective will be conducted in the coming days to review the incident and implement long-term preventive measures.

Monitoring: Dashboards are now accessible in EU, and all regions (NAM, EU, and APAC) are restored. Our teams are monitoring the environment to ensure continued stability and will close this incident once verification is complete.

Identified: Dashboards in NAM and APAC are now stable and fully accessible following recovery efforts. Work continues to restore access in EU, where dashboards may remain unavailable. Our teams are monitoring progress closely and will provide another update once recovery in EU is confirmed.

Investigating: Analysis of the reporting components and data connections is ongoing to pinpoint the source of the disruption. Some improvement has been observed, though access remains limited in certain regions. Work toward full restoration continues, and we will provide further updates as more information becomes available.

Investigating: Our technical teams are performing detailed analysis of the reporting layer and related data connections to identify the cause of the disruption. We are actively working toward restoration and will provide further updates as progress continues.

Investigating: Incident Description: We are currently investigating an issue affecting Flexera One – IT Visibility (ITV) and Cloud License Management (CLM) dashboards. Customers across all regions may experience errors or inability to access dashboards and reports.

Priority: P1

Restoration Activity: Our technical teams are actively investigating the issue to determine the cause and restore functionality as soon as possible. Further updates will be provided as more information becomes available.

Resolved: All dashboards are now fully accessible across all regions, and our teams have confirmed normal operation.

The issue was caused by an internal service responsible for managing dashboard authentication not functioning as expected, which led to temporary loss of access across regions. The service has been corrected, and access has been fully restored.

A full retrospective will be conducted in the coming days to review the incident and implement long-term preventive measures.

Monitoring: Dashboards are now accessible in EU, and all regions (NAM, EU, and APAC) are restored. Our teams are monitoring the environment to ensure continued stability and will close this incident once verification is complete.

Identified: Dashboards in NAM and APAC are now stable and fully accessible following recovery efforts. Work continues to restore access in EU, where dashboards may remain unavailable. Our teams are monitoring progress closely and will provide another update once recovery in EU is confirmed.

Investigating: Analysis of the reporting components and data connections is ongoing to pinpoint the source of the disruption. Some improvement has been observed, though access remains limited in certain regions. Work toward full restoration continues, and we will provide further updates as more information becomes available.

Investigating: Our technical teams are performing detailed analysis of the reporting layer and related data connections to identify the cause of the disruption. We are actively working toward restoration and will provide further updates as progress continues.

Investigating: Incident Description: We are currently investigating an issue affecting Flexera One – IT Visibility (ITV) and Cloud License Management (CLM) dashboards. Customers across all regions may experience errors or inability to access dashboards and reports.

Priority: P1

Restoration Activity: Our technical teams are actively investigating the issue to determine the cause and restore functionality as soon as possible. Further updates will be provided as more information becomes available.

Resolved: All dashboards are now fully accessible across all regions, and our teams have confirmed normal operation.

The issue was caused by an internal service responsible for managing dashboard authentication not functioning as expected, which led to temporary loss of access across regions. The service has been corrected, and access has been fully restored.

A full retrospective will be conducted in the coming days to review the incident and implement long-term preventive measures.

Monitoring: Dashboards are now accessible in EU, and all regions (NAM, EU, and APAC) are restored. Our teams are monitoring the environment to ensure continued stability and will close this incident once verification is complete.

Identified: Dashboards in NAM and APAC are now stable and fully accessible following recovery efforts. Work continues to restore access in EU, where dashboards may remain unavailable. Our teams are monitoring progress closely and will provide another update once recovery in EU is confirmed.

Investigating: Analysis of the reporting components and data connections is ongoing to pinpoint the source of the disruption. Some improvement has been observed, though access remains limited in certain regions. Work toward full restoration continues, and we will provide further updates as more information becomes available.

Investigating: Our technical teams are performing detailed analysis of the reporting layer and related data connections to identify the cause of the disruption. We are actively working toward restoration and will provide further updates as progress continues.

Investigating: Incident Description: We are currently investigating an issue affecting Flexera One – IT Visibility (ITV) and Cloud License Management (CLM) dashboards. Customers across all regions may experience errors or inability to access dashboards and reports.

Priority: P1

Restoration Activity: Our technical teams are actively investigating the issue to determine the cause and restore functionality as soon as possible. Further updates will be provided as more information becomes available.

Resolved: All dashboards are now fully accessible across all regions, and our teams have confirmed normal operation.

The issue was caused by an internal service responsible for managing dashboard authentication not functioning as expected, which led to temporary loss of access across regions. The service has been corrected, and access has been fully restored.

A full retrospective will be conducted in the coming days to review the incident and implement long-term preventive measures.

Monitoring: Dashboards are now accessible in EU, and all regions (NAM, EU, and APAC) are restored. Our teams are monitoring the environment to ensure continued stability and will close this incident once verification is complete.

Identified: Dashboards in NAM and APAC are now stable and fully accessible following recovery efforts. Work continues to restore access in EU, where dashboards may remain unavailable. Our teams are monitoring progress closely and will provide another update once recovery in EU is confirmed.

Investigating: Analysis of the reporting components and data connections is ongoing to pinpoint the source of the disruption. Some improvement has been observed, though access remains limited in certain regions. Work toward full restoration continues, and we will provide further updates as more information becomes available.

Investigating: Our technical teams are performing detailed analysis of the reporting layer and related data connections to identify the cause of the disruption. We are actively working toward restoration and will provide further updates as progress continues.

Investigating: Incident Description: We are currently investigating an issue affecting Flexera One – IT Visibility (ITV) and Cloud License Management (CLM) dashboards. Customers across all regions may experience errors or inability to access dashboards and reports.

Priority: P1

Restoration Activity: Our technical teams are actively investigating the issue to determine the cause and restore functionality as soon as possible. Further updates will be provided as more information becomes available.

Resolved: All dashboards are now fully accessible across all regions, and our teams have confirmed normal operation.

The issue was caused by an internal service responsible for managing dashboard authentication not functioning as expected, which led to temporary loss of access across regions. The service has been corrected, and access has been fully restored.

A full retrospective will be conducted in the coming days to review the incident and implement long-term preventive measures.

Monitoring: Dashboards are now accessible in EU, and all regions (NAM, EU, and APAC) are restored. Our teams are monitoring the environment to ensure continued stability and will close this incident once verification is complete.

Identified: Dashboards in NAM and APAC are now stable and fully accessible following recovery efforts. Work continues to restore access in EU, where dashboards may remain unavailable. Our teams are monitoring progress closely and will provide another update once recovery in EU is confirmed.

Investigating: Analysis of the reporting components and data connections is ongoing to pinpoint the source of the disruption. Some improvement has been observed, though access remains limited in certain regions. Work toward full restoration continues, and we will provide further updates as more information becomes available.

Investigating: Our technical teams are performing detailed analysis of the reporting layer and related data connections to identify the cause of the disruption. We are actively working toward restoration and will provide further updates as progress continues.

Investigating: Incident Description: We are currently investigating an issue affecting Flexera One – IT Visibility (ITV) and Cloud License Management (CLM) dashboards. Customers across all regions may experience errors or inability to access dashboards and reports.

Priority: P1

Restoration Activity: Our technical teams are actively investigating the issue to determine the cause and restore functionality as soon as possible. Further updates will be provided as more information becomes available.

Resolved: All dashboards are now fully accessible across all regions, and our teams have confirmed normal operation.

The issue was caused by an internal service responsible for managing dashboard authentication not functioning as expected, which led to temporary loss of access across regions. The service has been corrected, and access has been fully restored.

A full retrospective will be conducted in the coming days to review the incident and implement long-term preventive measures.

Monitoring: Dashboards are now accessible in EU, and all regions (NAM, EU, and APAC) are restored. Our teams are monitoring the environment to ensure continued stability and will close this incident once verification is complete.

Identified: Dashboards in NAM and APAC are now stable and fully accessible following recovery efforts. Work continues to restore access in EU, where dashboards may remain unavailable. Our teams are monitoring progress closely and will provide another update once recovery in EU is confirmed.

Investigating: Analysis of the reporting components and data connections is ongoing to pinpoint the source of the disruption. Some improvement has been observed, though access remains limited in certain regions. Work toward full restoration continues, and we will provide further updates as more information becomes available.

Investigating: Our technical teams are performing detailed analysis of the reporting layer and related data connections to identify the cause of the disruption. We are actively working toward restoration and will provide further updates as progress continues.

Investigating: Incident Description: We are currently investigating an issue affecting Flexera One – IT Visibility (ITV) and Cloud License Management (CLM) dashboards. Customers across all regions may experience errors or inability to access dashboards and reports.

Priority: P1

Restoration Activity: Our technical teams are actively investigating the issue to determine the cause and restore functionality as soon as possible. Further updates will be provided as more information becomes available.