Flexera Status

Resolved: Incident Description: Our teams previously identified an issue impacting the IT Asset Management service in the NAM region, affecting a subset of customers. The issue began on April 12 and was fully resolved on April 13 at 2:21 AM PDT. While the platform remained accessible throughout, some customers experienced intermittent failures when their beacons attempted to communicate with the Flexera One platform. During this time, certain requests returned internal server errors. As a result, impacted customers may have encountered delays or failures in data retrieval processes that rely on beacon connectivity.

Priority: P3

Restoration Activity: Our teams identified the underlying cause of the intermittent internal server errors as a resource constraint on a server. Corrective actions were implemented to restore system stability and ensure adequate capacity. Following these actions, beacon communications returned to normal operation. The platform continues to be closely monitored to confirm sustained stability, and additional safeguards are being evaluated to reduce the recurence of similar issues in the future.

Resolved: Incident Description: Our teams previously identified an issue impacting the IT Asset Management service in the NAM region, affecting a subset of customers. The issue began on April 12 and was fully resolved on April 13 at 2:21 AM PDT. While the platform remained accessible throughout, some customers experienced intermittent failures when their beacons attempted to communicate with the Flexera One platform. During this time, certain requests returned internal server errors. As a result, impacted customers may have encountered delays or failures in data retrieval processes that rely on beacon connectivity.

Priority: P3

Restoration Activity: Our teams identified the underlying cause of the intermittent internal server errors as a resource constraint on a server. Corrective actions were implemented to restore system stability and ensure adequate capacity. Following these actions, beacon communications returned to normal operation. The platform continues to be closely monitored to confirm sustained stability, and additional safeguards are being evaluated to reduce the recurence of similar issues in the future.

Resolved: We have identified the issue affecting inventory uploads in the EU region. The disruption was caused by a service responsible for handling communication between components becoming unavailable following an unexpected system event.

The service has since been successfully restored, and inventory uploads are now processing as expected. There has been no data loss, as affected uploads will automatically retry and complete.

Our teams are actively monitoring the system to ensure stability as processing returns to normal and are investigating the underlying cause of the event. Additional safeguards are also being implemented to help prevent recurrence.

Investigating: Incident Description: We are investigating an issue impacting inventory data uploads for IT Asset Management (ITAM) in the EU region. Affected customers may experience upload failures and related error messages.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the cause and working to restore normal upload processing. We are monitoring the environment closely and will continue to share updates as progress is made toward full restoration.

Resolved: Following the fix deployment across all CloudCheckr regions, the environment has remained stable and technical team validation has confirmed recovery. This incident is now considered resolved.

Monitoring: Fix deployment has been successfully completed across all regions, and our teams are actively monitoring the services to ensure continued stability and expected performance.

Identified: Our technical teams continue to work on the issue affecting CloudCheckr inventory and cost collection across all regions. A product-side mitigation is now being deployed across CloudCheckr regions to help address the ongoing impact on collection workflows when communication with the affected external region fails.

Testing is being finalized, and deployments are in progress across CloudCheckr regions. We will continue to provide updates as more information becomes available.

Identified: Our technical teams continue to monitor the issue affecting CloudCheckr inventory and cost collection across all regions and are assessing the potential for broader impact over the next couple of days as billing-related processing activity increases. We will continue to provide updates as more information becomes available.

Investigating: Incident Description: We have identified an issue affecting CloudCheckr inventory and cost collection across all regions. As a result, some customers may experience delays in inventory and cost data collection.

Priority: P2

Restoration Activity: The disruption has been linked to service issues affecting our service provider. Our technical teams are monitoring the situation closely, assessing any downstream impact, and will provide further updates as more information becomes available.

Resolved: Following the fix deployment across all CloudCheckr regions, the environment has remained stable and technical team validation has confirmed recovery. This incident is now considered resolved.

Monitoring: Fix deployment has been successfully completed across all regions, and our teams are actively monitoring the services to ensure continued stability and expected performance.

Identified: Our technical teams continue to work on the issue affecting CloudCheckr inventory and cost collection across all regions. A product-side mitigation is now being deployed across CloudCheckr regions to help address the ongoing impact on collection workflows when communication with the affected external region fails.

Testing is being finalized, and deployments are in progress across CloudCheckr regions. We will continue to provide updates as more information becomes available.

Identified: Our technical teams continue to monitor the issue affecting CloudCheckr inventory and cost collection across all regions and are assessing the potential for broader impact over the next couple of days as billing-related processing activity increases. We will continue to provide updates as more information becomes available.

Investigating: Incident Description: We have identified an issue affecting CloudCheckr inventory and cost collection across all regions. As a result, some customers may experience delays in inventory and cost data collection.

Priority: P2

Restoration Activity: The disruption has been linked to service issues affecting our service provider. Our technical teams are monitoring the situation closely, assessing any downstream impact, and will provide further updates as more information becomes available.

Resolved: Following the fix deployment across all CloudCheckr regions, the environment has remained stable and technical team validation has confirmed recovery. This incident is now considered resolved.

Monitoring: Fix deployment has been successfully completed across all regions, and our teams are actively monitoring the services to ensure continued stability and expected performance.

Identified: Our technical teams continue to work on the issue affecting CloudCheckr inventory and cost collection across all regions. A product-side mitigation is now being deployed across CloudCheckr regions to help address the ongoing impact on collection workflows when communication with the affected external region fails.

Testing is being finalized, and deployments are in progress across CloudCheckr regions. We will continue to provide updates as more information becomes available.

Identified: Our technical teams continue to monitor the issue affecting CloudCheckr inventory and cost collection across all regions and are assessing the potential for broader impact over the next couple of days as billing-related processing activity increases. We will continue to provide updates as more information becomes available.

Investigating: Incident Description: We have identified an issue affecting CloudCheckr inventory and cost collection across all regions. As a result, some customers may experience delays in inventory and cost data collection.

Priority: P2

Restoration Activity: The disruption has been linked to service issues affecting our service provider. Our technical teams are monitoring the situation closely, assessing any downstream impact, and will provide further updates as more information becomes available.

Resolved: Following the fix deployment across all CloudCheckr regions, the environment has remained stable and technical team validation has confirmed recovery. This incident is now considered resolved.

Monitoring: Fix deployment has been successfully completed across all regions, and our teams are actively monitoring the services to ensure continued stability and expected performance.

Identified: Our technical teams continue to work on the issue affecting CloudCheckr inventory and cost collection across all regions. A product-side mitigation is now being deployed across CloudCheckr regions to help address the ongoing impact on collection workflows when communication with the affected external region fails.

Testing is being finalized, and deployments are in progress across CloudCheckr regions. We will continue to provide updates as more information becomes available.

Identified: Our technical teams continue to monitor the issue affecting CloudCheckr inventory and cost collection across all regions and are assessing the potential for broader impact over the next couple of days as billing-related processing activity increases. We will continue to provide updates as more information becomes available.

Investigating: Incident Description: We have identified an issue affecting CloudCheckr inventory and cost collection across all regions. As a result, some customers may experience delays in inventory and cost data collection.

Priority: P2

Restoration Activity: The disruption has been linked to service issues affecting our service provider. Our technical teams are monitoring the situation closely, assessing any downstream impact, and will provide further updates as more information becomes available.

Resolved: Following the fix deployment across all CloudCheckr regions, the environment has remained stable and technical team validation has confirmed recovery. This incident is now considered resolved.

Monitoring: Fix deployment has been successfully completed across all regions, and our teams are actively monitoring the services to ensure continued stability and expected performance.

Identified: Our technical teams continue to work on the issue affecting CloudCheckr inventory and cost collection across all regions. A product-side mitigation is now being deployed across CloudCheckr regions to help address the ongoing impact on collection workflows when communication with the affected external region fails.

Testing is being finalized, and deployments are in progress across CloudCheckr regions. We will continue to provide updates as more information becomes available.

Identified: Our technical teams continue to monitor the issue affecting CloudCheckr inventory and cost collection across all regions and are assessing the potential for broader impact over the next couple of days as billing-related processing activity increases. We will continue to provide updates as more information becomes available.

Investigating: Incident Description: We have identified an issue affecting CloudCheckr inventory and cost collection across all regions. As a result, some customers may experience delays in inventory and cost data collection.

Priority: P2

Restoration Activity: The disruption has been linked to service issues affecting our service provider. Our technical teams are monitoring the situation closely, assessing any downstream impact, and will provide further updates as more information becomes available.