Flexera Status

Resolved: Following extended monitoring, our teams have confirmed that the platform has remained stable and no recurrence of the issue has been observed since the remediation actions were completed. Reconciliation processing continues to operate normally, connectivity with the Reconcile service remains healthy, and all validation checks have been successful.

Based on the sustained stability of the environment and the absence of any further failures, this incident has been resolved

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Our teams identified a configuration issue introduced during the completion of a standard release earlier today, which prevented an instance from successfully communicating with the Reconcile service.

The affected instance's configuration process was successfully re-executed, restoring the required settings and re-establishing connectivity with the Reconcile service. Validation testing confirmed normal service operation, and reconciliation processing has resumed successfully. The environment remains under monitoring to ensure continued stability.

Investigating: Incident Description: We are currently investigating an issue impacting the reconciliation process within the IT Asset Management platform in the EU region. Affected customers may experience failures when attempting to run reconciliation jobs. As a result, reconciliation processes may not complete successfully, potentially delaying data updates and downstream processing.

Priority: P2

Restoration Activity: Our technical teams have been engaged and are actively working to identify the root cause and restore services. Further updates will be provided as we continue working toward resolution.

Resolved: Following extended monitoring and verification activities, our teams have confirmed that services remain stable and no further impact has been observed. The incident has been resolved, and all affected services are fully operational.

Monitoring: A fix has been implemented, and access to the Flexera One platform has been restored. Our teams are conducting additional validation activities and continue to closely monitor service health and performance to confirm stability and ensure all services remain fully operational.

Identified: We are continuing to work on a fix for this issue.

Identified: As the investigation has progressed, our teams have identified indications that the issue is not isolated to IT Asset Management and may have broader impact across the Flexera One platform in APAC. Remediation efforts are underway against the identified cause, and teams are focused on restoring full service stability. Additional updates will be provided as more information becomes available.

Identified: Our investigation has identified a configuration issue as the likely cause of the impact. Teams are actively working to implement and validate corrective measures to restore normal service operation. Further updates will be provided as the investigation progresses.

Investigating: Incident Description: We are currently investigating an issue affecting access to Flexera One services in the APAC region. The impacted customers may experience difficulties accessing the platform or may encounter errors after authentication.

Priority: P1

Restoration Activity: Our technical have been engaged and are actively investigating the issue to identify the underlying cause and restore normal service as quickly as possible.

Resolved: Following extended monitoring and verification activities, our teams have confirmed that services remain stable and no further impact has been observed. The incident has been resolved, and all affected services are fully operational.

Monitoring: A fix has been implemented, and access to the Flexera One platform has been restored. Our teams are conducting additional validation activities and continue to closely monitor service health and performance to confirm stability and ensure all services remain fully operational.

Identified: We are continuing to work on a fix for this issue.

Identified: As the investigation has progressed, our teams have identified indications that the issue is not isolated to IT Asset Management and may have broader impact across the Flexera One platform in APAC. Remediation efforts are underway against the identified cause, and teams are focused on restoring full service stability. Additional updates will be provided as more information becomes available.

Identified: Our investigation has identified a configuration issue as the likely cause of the impact. Teams are actively working to implement and validate corrective measures to restore normal service operation. Further updates will be provided as the investigation progresses.

Investigating: Incident Description: We are currently investigating an issue affecting access to Flexera One services in the APAC region. The impacted customers may experience difficulties accessing the platform or may encounter errors after authentication.

Priority: P1

Restoration Activity: Our technical have been engaged and are actively investigating the issue to identify the underlying cause and restore normal service as quickly as possible.