Flexera Status

Identified: Technical teams have performed targeted service recovery actions and are observing inventory processing resume for previously affected customers, with backlog levels decreasing.

Investigation remains ongoing as technical teams continue to monitor recovery and assess the underlying cause. While progress has been observed, teams are continuing to validate service stability and monitor for any remaining impact.

We will provide further updates as more information becomes available.

Investigating: Technical teams have identified that inventory processing behavior varies across affected customers. While inventory continues to be processed for some customers, others are experiencing significantly reduced processing rates or inventory that is not progressing through normal processing workflows.

Technical teams have also identified service availability errors affecting some inventory upload attempts and are actively investigating the scope of impact and underlying cause. Analysis of affected organizations and processing activity remains ongoing. Further updates will be provided as more information becomes available.

Investigating: Incident Description: We are investigating an issue affecting inventory processing within Flexera One IT Asset Management in North America. Customers may experience delays in inventory processing and delayed availability of updated inventory data within the platform.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and reviewing inventory processing activity across the affected service. We are working to identify the cause of the processing delays and restore normal processing. Further updates will be provided as more information becomes available.

Resolved: Following extended monitoring and verification activities, our teams have confirmed that services remain stable and no further impact has been observed. The incident has been resolved, and all affected services are fully operational.

Monitoring: A fix has been implemented, and access to the Flexera One platform has been restored. Our teams are conducting additional validation activities and continue to closely monitor service health and performance to confirm stability and ensure all services remain fully operational.

Identified: We are continuing to work on a fix for this issue.

Identified: As the investigation has progressed, our teams have identified indications that the issue is not isolated to IT Asset Management and may have broader impact across the Flexera One platform in APAC. Remediation efforts are underway against the identified cause, and teams are focused on restoring full service stability. Additional updates will be provided as more information becomes available.

Identified: Our investigation has identified a configuration issue as the likely cause of the impact. Teams are actively working to implement and validate corrective measures to restore normal service operation. Further updates will be provided as the investigation progresses.

Investigating: Incident Description: We are currently investigating an issue affecting access to Flexera One services in the APAC region. The impacted customers may experience difficulties accessing the platform or may encounter errors after authentication.

Priority: P1

Restoration Activity: Our technical have been engaged and are actively investigating the issue to identify the underlying cause and restore normal service as quickly as possible.

Resolved: Following extended monitoring and verification activities, our teams have confirmed that services remain stable and no further impact has been observed. The incident has been resolved, and all affected services are fully operational.

Monitoring: A fix has been implemented, and access to the Flexera One platform has been restored. Our teams are conducting additional validation activities and continue to closely monitor service health and performance to confirm stability and ensure all services remain fully operational.

Identified: We are continuing to work on a fix for this issue.

Identified: As the investigation has progressed, our teams have identified indications that the issue is not isolated to IT Asset Management and may have broader impact across the Flexera One platform in APAC. Remediation efforts are underway against the identified cause, and teams are focused on restoring full service stability. Additional updates will be provided as more information becomes available.

Identified: Our investigation has identified a configuration issue as the likely cause of the impact. Teams are actively working to implement and validate corrective measures to restore normal service operation. Further updates will be provided as the investigation progresses.

Investigating: Incident Description: We are currently investigating an issue affecting access to Flexera One services in the APAC region. The impacted customers may experience difficulties accessing the platform or may encounter errors after authentication.

Priority: P1

Restoration Activity: Our technical have been engaged and are actively investigating the issue to identify the underlying cause and restore normal service as quickly as possible.