Flexera Status

Resolved: All backlog processing has been completed and services remain stable. This issue has now been resolved.

Our teams will continue to monitor the platform to ensure ongoing stability. Further details will be shared in a post mortem report.

Monitoring: Most data processing has completed, and the platform continues to operate in a stable state while keeping up with incoming data. Our teams are performing final validations to confirm everything is functioning as expected.

We will provide a final update once these validations are complete.

Monitoring: Processing continues following an overnight service restart that required a portion of data to be replayed. Most organizations are now processing within approximately one hour of real time, and the remaining backlog continues to reduce steadily.

Our teams are actively monitoring the environment to ensure full recovery and continued platform stability.

Monitoring: Most data is now being processed successfully, and the platform continues to operate in a stable state while keeping up with incoming data. A small amount of remaining backlog is still being worked through, with recovery activities managed carefully to maintain overall service stability.

We will continue to monitor progress and provide additional updates as recovery completes.

Monitoring: Our technical teams continue to closely monitor recovery progress. The system is steadily processing the existing backlog in a controlled manner, with priority placed on maintaining platform stability. We will continue to provide updates as recovery progresses or if there are any material changes.

Monitoring: Backlog processing continues, and the platform remains stable. The system is keeping up with incoming data while previously delayed inventory data is being processed in a controlled manner to ensure overall service stability.

We will continue to monitor progress and provide additional updates as recovery continues.

Monitoring: Backlog processing remains in progress, and the platform continues to operate in a stable state. Recovery activities are being carefully managed to ensure delayed inventory data is processed safely while maintaining overall service stability.

We will continue to monitor progress and provide additional updates as recovery continues.

Monitoring: Backlog processing continues to make steady progress following the previously deployed fix. The platform remains stable, and recovery activities are being carefully managed to ensure delayed inventory data is processed safely without impacting downstream services.

Customers may continue to experience delays in updated inventory data appearing during this recovery period. We will continue to monitor progress and provide further updates as appropriate.

Monitoring: Our technical teams continue to work through the backlog recovery process. Recovery activities are being carried out cautiously to avoid overwhelming downstream services and to ensure platform stability throughout the restoration process.

Monitoring: Our technical teams have successfully designed and implemented a fix. Services are now operating normally, and backlog processing is underway for the data accumulated during the incident.

Investigating: Incident Description: We are investigating an issue impacting IT Visibility (ITV) services in the US Production environment. Affected customers may experience delays in normalized inventory updates appearing in ITV .

Priority: P2

Restoration Activity: Our technical teams have identified that a backend service is experiencing elevated request throttling from an upstream cloud provider dependency, resulting in delayed inventory processing. Teams are actively investigating the issue and working to restore normal processing. We are monitoring the environment closely and will continue to provide updates as progress is made toward full restoration.

Monitoring: All uploads from the past days have now been processed successfully. Our teams will continue to closely monitor upcoming uploads over the weekend to ensure processing completes within expected timeframes and services remain stable.

Identified: We have identified a potential underlying issue that may cause some IT Visibility inventory imports to show a timeout status.

A fix has been put in place, and our technical teams are reprocessing affected inventory data. We are continuing to monitor progress and validate recovery. Further updates will be provided as reprocessing continues.

Investigating: Our technical teams are actively reviewing the import processing workflow to identify where the reported timeout behavior is occurring and determine the appropriate remediation path. We are continuing to monitor the environment and will provide another update as the investigation progresses.

Investigating: Incident Description: We are investigating reports of delayed updates for IT Visibility inventory data in the North America region. Some customers may observe recent inventory import activity showing a timeout status or delays in updated data becoming available within the application.

Priority: P2

Restoration Activity: Our technical teams are actively reviewing the reported behavior to confirm the current scope of impact and validate customer-facing data availability. We are continuing to monitor the situation closely and will provide further updates as the investigation progresses.

Resolved: Our technical teams have confirmed that all affected functionality has been fully restored.

Validation has completed successfully, including Elastigroup creation and page load performance. We are marking this incident as resolved and will continue standard monitoring.

Monitoring: Our technical teams have completed initial restoration actions, and validation confirms that Elastigroup creation is now working successfully.

We are continuing to monitor page load performance and overall functionality before confirming full resolution.

Identified: Our technical teams have identified that the issue is related to a recent change, and the change is currently being reverted.

Initial validation indicates that customers are now able to create Elastigroups again. We are continuing to validate page load performance and overall functionality before confirming full recovery.

Investigating: Incident Description: We are currently investigating degraded performance affecting Spot Elastigroup for AWS customers. Customers may experience delays when loading the Elastigroup page and may be unable to create new Elastigroups.

Priority: P2

Restoration Activity: Our technical teams are actively investigating and working to restore normal functionality. Current findings indicate the impact is limited to AWS customers. Validation is ongoing to confirm the full scope of impact.

Resolved: Our technical teams have confirmed that all affected functionality has been fully restored.

Validation has completed successfully, including Elastigroup creation and page load performance. We are marking this incident as resolved and will continue standard monitoring.

Monitoring: Our technical teams have completed initial restoration actions, and validation confirms that Elastigroup creation is now working successfully.

We are continuing to monitor page load performance and overall functionality before confirming full resolution.

Identified: Our technical teams have identified that the issue is related to a recent change, and the change is currently being reverted.

Initial validation indicates that customers are now able to create Elastigroups again. We are continuing to validate page load performance and overall functionality before confirming full recovery.

Investigating: Incident Description: We are currently investigating degraded performance affecting Spot Elastigroup for AWS customers. Customers may experience delays when loading the Elastigroup page and may be unable to create new Elastigroups.

Priority: P2

Restoration Activity: Our technical teams are actively investigating and working to restore normal functionality. Current findings indicate the impact is limited to AWS customers. Validation is ongoing to confirm the full scope of impact.