Dixa Status

Resolved: All known issues to this incident have been resolved. We thank you for your patience and cooperation.

Post mortem about this incident will be posted within 5 business days.

Monitoring: Meta has informed us that the issue affecting Instagram message delivery for some connected accounts has been fixed, and our own testing confirms that incoming and outgoing Instagram messages are flowing through Dixa again.

We’re keeping this incident open while we monitor to make sure the fix holds.

If you were affected, please check that new Instagram messages are arriving in Dixa as expected. Messages received while the issue was ongoing (since 28 October) may not have reached Dixa, so we recommend reviewing your Instagram inbox directly in Meta for any conversations from that period.

If you’re still seeing issues, please contact Dixa Support.

Identified: We’ve identified the cause of the intermittent issues affecting incoming and outgoing Instagram messages in Dixa. The issue is on Meta’s side and affects Instagram message delivery for some third-party connected accounts. Meta’s engineering team is actively working on a fix, and we’re in close contact with them.

We’ll share an update as soon as Meta confirms a resolution.

Investigating: We’re investigating intermittent issues affecting incoming and outgoing Instagram messages in Dixa. Only some Instagram connections are affected, and Facebook Messenger is working as expected.

We recommend checking whether your Instagram messages are coming through as usual. If they aren’t, please manage those conversations directly in your Meta account for now.

Reconnecting your Instagram page to Dixa won’t resolve the issue at this time.

We’ll share an update as soon as we have more information.