Dixa Status

Postmortem: ## Summary

On the 9th of September, 2025, a deployment at 2:45 PM CEST caused an ingestion delay affecting the Intelligence and the Realtime Dashboards. The incident was detected at 2:47 PM CEST by internal alerts as well as reports coming in to our Customer Support. A fix was released at 3:25 PM CEST, and all data was caught up at 3:51 PM CEST. The total incident was 66 minutes, with an impact on customers relying on our real-time dashboard and Intelligence module.

Timeline

• 2:45 PM CEST - Deployment released that caused the incident where ingestion of data to Intelligence- and the Realtime Dashboards was delayed
• 2:47 PM CEST - Internal alerts notified relevant stakeholders at Dixa around the incident, and a fix was worked on
• 3:25 PM CEST - A fix was released, and delayed data started catching up
• 3:51 PM CEST - All delayed data had caught up
  Total Duration: 66 minutes

Root Cause

The incident was caused by a deployment that resulted in a delay in the ingestion of data.

Impact

• Realtime Dashboards
• Intelligence/Analytics

Resolution

Immediate Resolution:

• The engineering team started working on a fix as soon as internal alarms notified relevant stakeholders
• Service functionality was restored following the fix, and the delayed data started catching up

Prevention Measures:

• Expand test coverage

Resolved: All known issues to this incident have been resolved. We thank you for your patience and cooperation.

Post mortem about this incident will be posted within 5 business days.

Monitoring: All data has now caught up, and we'll continue to monitor the service closely

Identified: We are experiencing some difficulties with Analytics data being delayed, which affects the Analytics and Real-time Dashboard modules.

We have identified and fixed the issue, so the data ingestion is catching up quickly.