SecureX sign-on status is Operational

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AI Defense API
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Active Incidents

No active incidents

Recently Resolved Incidents

AI Defense Tenant Onboarding Disruption
Started 22 Jul 2026 09:48:42 (3 days ago), resolved 22 Jul 2026 11:16:32 (3 days ago)
Major Incident
Resolved
AI Defense API

What's happening: We're currently experiencing an issue in the AI Defense tenant onboarding flow that is preventing some new tenants from being onboarded successfully.

Impact: Onboarding for affected tenants is temporarily disrupted. As of now, the failure has only been observed in ap-northeast-1.

Status: The team has identified the root cause and a fix is in progress. We'll confirm once it's resolved and validated.

Note: No impact to existing customers, new onboarding is stalled for now

SecureX sign-on Outage Survival Guide

A step-by-step guide to help you survive a SecureX sign-on outage
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    SecureX sign-on Components

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    SecureX sign-on Security Cloud Control

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    Sign-On
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    Provisioning
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    SecureX sign-on Security Cloud Control

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    SecureX sign-on Duo SMS Message Delivery

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    SecureX sign-on Products

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    Security Cloud Control
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    SecureX sign-on Duo Cloud PKI

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    SecureX sign-on Identity Services

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    Firewall
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    AI Defense API
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    AI Defense Tenant Onboarding Disruption
    Started 22 Jul 2026 09:48:42 (3 days ago), resolved 22 Jul 2026 11:16:32 (3 days ago)
    Major Incident
    Resolved
    AI Defense API

    What's happening: We're currently experiencing an issue in the AI Defense tenant onboarding flow that is preventing some new tenants from being onboarded successfully.

    Impact: Onboarding for affected tenants is temporarily disrupted. As of now, the failure has only been observed in ap-northeast-1.

    Status: The team has identified the root cause and a fix is in progress. We'll confirm once it's resolved and validated.

    Note: No impact to existing customers, new onboarding is stalled for now

    AI Defense Management Portal
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