HYPR Services Status
Real-time updates of HYPR Services issues and outages
HYPR Services status is Operational
HYPR Authenticate
Active Incidents
Problem Statement: Some users upgrading to HYPR version 10.7, on iOS experienced a loss of existing HYPR registrations,making them unable to authenticate to their accounts. Impacted users are able to successfully re register on the same device without issue as a workaround.
Corrective Action: We have paused the rollout of the iOS 10.7 release. As a result, iOS devices will no longer automatically update to this version. Users may still manually update if they choose to do so, however it is not advised at this time.
Our engineering team is actively working on a patch release and is prioritizing a near term resolution. The updated version will be submitted to the App Store as soon as it is ready.
This page wil lbe updated once app store submission occurs.
Recently Resolved Incidents
No recent incidents
HYPR Services Outage Survival Guide
HYPR Services Components
HYPR Services HYPR Systems
HYPR Authenticate
Problem Statement: Some users upgrading to HYPR version 10.7, on iOS experienced a loss of existing HYPR registrations,making them unable to authenticate to their accounts. Impacted users are able to successfully re register on the same device without issue as a workaround.
Corrective Action: We have paused the rollout of the iOS 10.7 release. As a result, iOS devices will no longer automatically update to this version. Users may still manually update if they choose to do so, however it is not advised at this time.
Our engineering team is actively working on a patch release and is prioritizing a near term resolution. The updated version will be submitted to the App Store as soon as it is ready.
This page wil lbe updated once app store submission occurs.