HYPR Services Status

Identified: Fix identified. Working on rollout plans.

Identified: Workforce Access Clients are currently unavailable for download via Control Center.  Please reach out to HYPR Support for alternative download methods. https://support.hypr.com/

Monitoring: Good Evening,

We have released a new version of the HYPR app for iOS to the App Store, (Version 10.7.3). We recommend that all iOS users update to the latest version as the update includes important fixes that address the issue observed, and identified in HYPR's previous version (10.7.0 iOS).

Our team will continue to monitor the rollout and overall application performance.

Please contact HYPR Support if you experience any issues after updating or have additional questions

Thank you,

HYPR Support Team

Identified: Problem Statement: Some users upgrading to HYPR version 10.7, on iOS experienced a loss of existing HYPR registrations,making them unable to authenticate to their accounts. Impacted users are able to successfully re register on the same device without issue as a workaround.

Corrective Action: We have paused the rollout of the iOS 10.7 release. As a result, iOS devices will no longer automatically update to this version. Users may still manually update if they choose to do so, however it is not advised at this time.

Our engineering team is actively working on a patch release and is prioritizing a near term resolution. The updated version will be submitted to the App Store as soon as it is ready.

This page wil lbe updated once app store submission occurs.