HYPR Services Status

Resolved: After careful monitoring overnight, we are pleased to report all systems are operating normally following yesterdays outage of US East 1.

Monitoring: Event Bridge continues to show normal traffic patterns since the previous update. We will continue to keep careful watch on our systems as well as the upstream services they depend on. Please continue to monitor this page for any further developments.

Monitoring: As of 3:30PM EDT we are seeing a return to normal traffic volume for the Event Bridge. We will continue to monitor this system closely and provide further updates if any issues arise.

Identified: HYPR Event Bridge for Webhooks Integration is currently experiencing an outage related to the ongoing AWS issues: https://health.aws.amazon.com/health/status .

This may also impact the accuracy of certain metrics dashboards in the Control Center, due to data being delayed. HYPR Event Bridge depends upon impacted services in AWS. We are working with AWS to restore service ASAP. If you have any questions please contact support via the portal: https://csp.hypr.com

Resolved: After careful monitoring overnight, we are pleased to report all systems are operating normally following yesterdays outage of US East 1.

Monitoring: HYPR Affirm is functionaing normally as of 4:30 EDT and has remained stable for the past 90 minutes. We will continue to keep a vigilant watch on our systems and the upstream services on which they depend. Please continue to monitor this page for any further developments.

Identified: We are continuing to work on a fix for this issue.

Identified: HYPR Affirm is currently experiencing an outage related to the ongoing AWS issues: https://health.aws.amazon.com/health/status . HYPR Affirm depends upon impacted services in AWS as well as other sub processors, who are also impacted by the AWS service disruption. We are working with AWS to restore service ASAP. If you have any questions please contact support via the portal: https://csp.hypr.com

Resolved: After careful monitoring overnight, we are pleased to report all systems are operating normally following yesterdays outage of US East 1.

Monitoring: All HYPR Authenticate/Control Center tenants have continued to operate normally throughout the day. We will continue to monitor them and their upstream services vigilantly. Please continue to monitor this page for any further updates.

Monitoring: As of 5:50 AM EDT, All affected HYPR Customer tenants are restored to normal service. Though all tenants are currently healthy, HYPR is continuing to actively monitor this incident vigilantly.

HYPR is keeping a close watch on AWS status: https://health.aws.amazon.com/health/status for full recovery of their systems, before considering this incident closed.

If you have any additional questions please reach out to HYPR Support via https://csp.hypr.com

Monitoring: This morning at approximately 3:00 AM EDT HYPR Became aware of an issue with our upstream provider: AWS. (More info here: https://health.aws.amazon.com/health/status ). As a result several HYPR tenants in the impacted region experienced issues with authentication. Consequently, we also were unable to access this status page until moments ago.

While AWS continues to work on fully resolving the issue, we have instrumented a workaround, and are closely monitoring tenant health.