SecureAuth Service Status
Real-time updates of SecureAuth Service issues and outages
SecureAuth Service status is Operational
SMS
Voice
Push
Certificate Enrollment
Link-to-Accept Service
Dashboard
Kerberos Authentication
Active Incidents
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
Recently Resolved Incidents
We are investigating an issue with our backend cloud services that may impact customer workflows.
If you have any questions regarding this issue, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth is experiencing major impact to our cloud services due to an ongoing AWS incident within the us-east-1 region. This includes authentication-related functions and 2FA methods such as PUSH notifications. Our teams are actively monitoring AWS recovery efforts and working to restore normal service levels as quickly as possible.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth Service Outage Survival Guide
SecureAuth Service Components
SecureAuth Service Device Enrollment Service
SecureAuth Service Workforce
SecureAuth Service SecureAuth Titan Services
SMS
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth Service Fraud Service
Dashboard Service
Voice
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth Service IP Blocking Service
Push
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth is experiencing major impact to our cloud services due to an ongoing AWS incident within the us-east-1 region. This includes authentication-related functions and 2FA methods such as PUSH notifications. Our teams are actively monitoring AWS recovery efforts and working to restore normal service levels as quickly as possible.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth Service IP Intel Service
Certificate Enrollment
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth Service IP Reporting Service
Link-to-Accept Service
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth Service Licensing Service
SecureAuth Service Link-to-Accept Service
Dashboard
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
Kerberos Authentication
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth Service OAuth Service
SecureAuth Service Push-to-Accept Service
FIDO WebAuthn
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
Cloud IdP
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth is experiencing major impact to our cloud services due to an ongoing AWS incident within the us-east-1 region. This includes authentication-related functions and 2FA methods such as PUSH notifications. Our teams are actively monitoring AWS recovery efforts and working to restore normal service levels as quickly as possible.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
We are investigating an issue with our backend cloud services that may impact customer workflows.
If you have any questions regarding this issue, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth Service SMS Service
SecureAuth Service Symbol-to-Accept Service
Mobile App
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
Fraud
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth Service Telephony Service
SecureAuth Service CIAM
Application
SecureAuth Service User Risk Service
Push
US Region
SecureAuth is experiencing major impact to our cloud services due to an ongoing AWS incident within the us-east-1 region. This includes authentication-related functions and 2FA methods such as PUSH notifications. Our teams are actively monitoring AWS recovery efforts and working to restore normal service levels as quickly as possible.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth Service User Risk Scoring Service
SMS
EU Region
SecureAuth Service User Stats Service
AU Region
SecureAuth Service Transaction Service
Voice
SecureAuth Service Titan Proxy Services (SA IdP 9.3 and older only)
SecureAuth Service Passwordless
Mobile App
SecureAuth Service FIDO Service
SecureAuth Service Mobile Services
Device Trust
SecureAuth Service SecureAuth Polaris Services
SecureAuth Service SaaS IdP Broker
Application
Push
SecureAuth is experiencing major impact to our cloud services due to an ongoing AWS incident within the us-east-1 region. This includes authentication-related functions and 2FA methods such as PUSH notifications. Our teams are actively monitoring AWS recovery efforts and working to restore normal service levels as quickly as possible.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
