SecureAuth Service Status
Real-time updates of SecureAuth Service issues and outages
SecureAuth Service status is Operational
SMS
Voice
Push
Certificate Enrollment
Link-to-Accept Service
Dashboard
Kerberos Authentication
Active Incidents
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
Recently Resolved Incidents
IAM SaaS US Region is experiencing performance degradation, which is leading to an increase in 500 errors. We have identified the issue and are implementing a resolution.
We will provide an update once available, please reach out to [email protected] with any questions
SecureAuth Service Outage Survival Guide
SecureAuth Service Components
SecureAuth Service Device Enrollment Service
SecureAuth Service Workforce
SecureAuth Service SecureAuth Titan Services
SecureAuth Service Fraud Service
SMS
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
Dashboard Service
Voice
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth Service IP Blocking Service
Push
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth Service IP Intel Service
Certificate Enrollment
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth Service IP Reporting Service
Link-to-Accept Service
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth Service Licensing Service
SecureAuth Service Link-to-Accept Service
Dashboard
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
Kerberos Authentication
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth Service OAuth Service
FIDO WebAuthn
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth Service Push-to-Accept Service
Cloud IdP
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth Service SMS Service
Mobile App
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth Service Symbol-to-Accept Service
SecureAuth Service Telephony Service
Fraud
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth Service CIAM
SecureAuth Service User Risk Service
Application
Push
SecureAuth Service User Risk Scoring Service
US Region
IAM SaaS US Region is experiencing performance degradation, which is leading to an increase in 500 errors. We have identified the issue and are implementing a resolution.
We will provide an update once available, please reach out to [email protected] with any questions
