SecureAuth Service Status
Real-time updates of SecureAuth Service issues and outages
SecureAuth Service status is Operational
SMS
Voice
Push
Certificate Enrollment
Link-to-Accept Service
Dashboard
Kerberos Authentication
Active Incidents
We are investigating reports of intermittent issues with the Mobile Service potentially affecting Push and TOTP MFA methods. We will post updates as we gain understanding to the issue.
SMS OTP and Telephony OTP services are operational and can be used as an alternative MFA option.
If you have questions or require additional assistance, please log a ticket with support at https://support.secureauth.com.
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
Recently Resolved Incidents
No recent incidents
SecureAuth Service Outage Survival Guide
SecureAuth Service Components
SecureAuth Service Device Enrollment Service
SecureAuth Service Workforce
SecureAuth Service SecureAuth Titan Services
SecureAuth Service Fraud Service
Dashboard Service
SMS
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth Service IP Blocking Service
Voice
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth Service IP Intel Service
Push
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
We are investigating reports of intermittent issues with the Mobile Service potentially affecting Push and TOTP MFA methods. We will post updates as we gain understanding to the issue.
SMS OTP and Telephony OTP services are operational and can be used as an alternative MFA option.
If you have questions or require additional assistance, please log a ticket with support at https://support.secureauth.com.
Certificate Enrollment
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth Service IP Reporting Service
SecureAuth Service Licensing Service
Link-to-Accept Service
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
We are investigating reports of intermittent issues with the Mobile Service potentially affecting Push and TOTP MFA methods. We will post updates as we gain understanding to the issue.
SMS OTP and Telephony OTP services are operational and can be used as an alternative MFA option.
If you have questions or require additional assistance, please log a ticket with support at https://support.secureauth.com.
SecureAuth Service Link-to-Accept Service
Dashboard
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth Service OAuth Service
Kerberos Authentication
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth Service Push-to-Accept Service
FIDO WebAuthn
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth Service SMS Service
Cloud IdP
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
Mobile App
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
SecureAuth Service Symbol-to-Accept Service
SecureAuth Service Telephony Service
Fraud
Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.