SafeNet Trusted Access status is Operational

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Authentication Services
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Admin Consoles
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End User Services
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Active Incidents

No active incidents

Recently Resolved Incidents

EU - Authentication Services Incident
Started 20 Jun 2025 19:36:18 (2 days ago), resolved 20 Jun 2025 19:40:50 (2 days ago)
Minor Incident
Resolved
Authentication Services
Admin Consoles
End User Services

The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services.

This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA.

Issues with RADIUS will impede your access to VPN and other network assets.

SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

SafeNet Trusted Access Outage Survival Guide

A step-by-step guide to help you survive a SafeNet Trusted Access outage
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    SafeNet Trusted Access Components

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    SafeNet Trusted Access Classic Service Zone

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    End User Services
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    Push Delivery
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    Management
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    SafeNet Trusted Access EU Service Zone

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    Authentication Services
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    EU - Authentication Services Incident
    Started 20 Jun 2025 19:36:18 (2 days ago), resolved 20 Jun 2025 19:40:50 (2 days ago)
    Minor Incident
    Resolved
    Authentication Services
    Admin Consoles
    End User Services

    The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services.

    This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA.

    Issues with RADIUS will impede your access to VPN and other network assets.

    SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA.

    Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

    The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

    Admin Consoles
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    now
    EU - Authentication Services Incident
    Started 20 Jun 2025 19:36:18 (2 days ago), resolved 20 Jun 2025 19:40:50 (2 days ago)
    Minor Incident
    Resolved
    Authentication Services
    Admin Consoles
    End User Services

    The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services.

    This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA.

    Issues with RADIUS will impede your access to VPN and other network assets.

    SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA.

    Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

    The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

    End User Services
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    now
    EU - Authentication Services Incident
    Started 20 Jun 2025 19:36:18 (2 days ago), resolved 20 Jun 2025 19:40:50 (2 days ago)
    Minor Incident
    Resolved
    Authentication Services
    Admin Consoles
    End User Services

    The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services.

    This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA.

    Issues with RADIUS will impede your access to VPN and other network assets.

    SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA.

    Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

    The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

    Push Delivery
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    Management
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    SafeNet Trusted Access US Service Zone

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    Authentication Services
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    Admin Consoles
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    End User Services
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    Push Delivery
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    Management
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