SafeNet Trusted Access Status
Real-time updates of SafeNet Trusted Access issues and outages
SafeNet Trusted Access status is Operational
End User Services
Push Delivery
Authentication Services
Admin Consoles
End User Services
Push Delivery
Management
Active Incidents
No active incidents
Recently Resolved Incidents
The Safenet Trusted Access monitoring system detected blips in the authentication and console usage for some customers on August 24th 2025 between 3:21 and 3:29 UTC.
The issue has been rectified and fixed by the Incident Response team.
Our e-mail service provider is experiencing an issue where a small subset of customers might see delayed email delivery. They have informed us that they are working with their upstream service provider to restore services.
The SafeNet Trusted Access monitoring system has detected a problem with OTP via SMS due to an outage at the SMS provider level.
OTP can still be generated via Email.
This issue may also affect SMS notifications being sent to Operators who have set up this feature.
The SafeNet Trusted Access monitoring system has detected a problem with "Rest API" for some customers.
Management operations using REST calls will be impeded during at this time.
The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
SafeNet Trusted Access Outage Survival Guide
SafeNet Trusted Access Components
SafeNet Trusted Access Classic Service Zone
Authentication Services
Admin Consoles
End User Services
Our e-mail service provider is experiencing an issue where a small subset of customers might see delayed email delivery. They have informed us that they are working with their upstream service provider to restore services.
Push Delivery
The SafeNet Trusted Access monitoring system has detected a problem with OTP via SMS due to an outage at the SMS provider level.
OTP can still be generated via Email.
This issue may also affect SMS notifications being sent to Operators who have set up this feature.
Management
SafeNet Trusted Access EU Service Zone
Authentication Services
The Safenet Trusted Access monitoring system detected blips in the authentication and console usage for some customers on August 24th 2025 between 3:21 and 3:29 UTC.
The issue has been rectified and fixed by the Incident Response team.
Admin Consoles
The Safenet Trusted Access monitoring system detected blips in the authentication and console usage for some customers on August 24th 2025 between 3:21 and 3:29 UTC.
The issue has been rectified and fixed by the Incident Response team.
End User Services
Our e-mail service provider is experiencing an issue where a small subset of customers might see delayed email delivery. They have informed us that they are working with their upstream service provider to restore services.
Push Delivery
The SafeNet Trusted Access monitoring system has detected a problem with OTP via SMS due to an outage at the SMS provider level.
OTP can still be generated via Email.
This issue may also affect SMS notifications being sent to Operators who have set up this feature.
Management
The SafeNet Trusted Access monitoring system has detected a problem with "Rest API" for some customers.
Management operations using REST calls will be impeded during at this time.
The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
SafeNet Trusted Access US Service Zone
Authentication Services
Admin Consoles
End User Services
Our e-mail service provider is experiencing an issue where a small subset of customers might see delayed email delivery. They have informed us that they are working with their upstream service provider to restore services.
