SafeNet Trusted Access status is Operational

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Admin Consoles
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Push Delivery
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Active Incidents

No active incidents

Recently Resolved Incidents

Classic - Admin Console Incident
Started 7 Jul 2025 16:17:33 (6 hours ago), resolved 7 Jul 2025 16:37:20 (6 hours ago)
Minor Incident
Resolved
Admin Consoles

The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

EU - Push OTP Service Incident
Started 7 Jul 2025 08:54:19 (14 hours ago), resolved 7 Jul 2025 09:56:44 (13 hours ago)
Minor Incident
Resolved
Push Delivery

The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers.

Please note you can still authenticate by generating OTP manually from your mobile app.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

SafeNet Trusted Access Outage Survival Guide

A step-by-step guide to help you survive a SafeNet Trusted Access outage
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    SafeNet Trusted Access Components

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    SafeNet Trusted Access Classic Service Zone

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    Admin Consoles
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    Classic - Admin Console Incident
    Started 7 Jul 2025 16:17:33 (6 hours ago), resolved 7 Jul 2025 16:37:20 (6 hours ago)
    Minor Incident
    Resolved
    Admin Consoles

    The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles.

    Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

    The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

    End User Services
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    Management
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    SafeNet Trusted Access EU Service Zone

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    Authentication Services
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    Push Delivery
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    EU - Push OTP Service Incident
    Started 7 Jul 2025 08:54:19 (14 hours ago), resolved 7 Jul 2025 09:56:44 (13 hours ago)
    Minor Incident
    Resolved
    Push Delivery

    The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers.

    Please note you can still authenticate by generating OTP manually from your mobile app.

    The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

    Management
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    Admin Consoles
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    End User Services
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    Push Delivery
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    Management
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