Vonage Contact Centre (VCC) Status: check for Vonage Contact Centre (VCC) outages and issues

Vonage Contact Centre (VCC) status is Operational

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Inbound Voice Interactions

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Outbound Voice Interactions

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WebRTC

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PCI Payments

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Inbound Voice Interactions

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Outbound Voice Interactions

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WebRTC

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See all 151 Vonage Contact Centre (VCC) components

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Active Incidents

No active incidents

Recently Resolved Incidents

IR27102 - EMEA WebRTC calls cannot be accepted

Started 21 Feb 2025 01:08:29 (15 hours ago), resolved 21 Feb 2025 10:48:14 (5 hours ago)

Major Incident

Resolved

Inbound Voice Interactions

Inbound Voice Interactions

Outbound Voice Interactions

Outbound Voice Interactions

WebRTC

More...

We are currently aware of an ongoing issue affecting outbound calling using WebRTC in the EMEA. Our Incident Management team is investigating the issue with priority.

See all updates

IR27101 VCC: Inability to initiate PCI Pal payment.

Started 20 Feb 2025 15:22:44 (1 day ago), resolved 20 Feb 2025 18:19:13 (22 hours ago)

Minor Incident

Resolved

PCI Payments

PCI Payments

PCI Payments

PCI Payments

PCI Payments

More...

We are currently aware of ongoing problem with startting PCI Payment session. Our Incident Management team is investigating the issue with priority.

See all updates

Vonage Contact Centre (VCC) Outage Survival Guide

A step-by-step guide to help you survive a Vonage Contact Centre (VCC) outage

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Vonage Contact Centre (VCC) Components

Vonage Contact Centre (VCC)

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Vonage Contact Centre (VCC) EMEA - London

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now

Inbound Voice Interactions

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Thu 20

now

IR27102 - EMEA WebRTC calls cannot be accepted

Started 21 Feb 2025 01:08:29 (15 hours ago), resolved 21 Feb 2025 10:48:14 (5 hours ago)

Major Incident

Resolved

Inbound Voice Interactions

Inbound Voice Interactions

Outbound Voice Interactions

Outbound Voice Interactions

WebRTC

More...

We are currently aware of an ongoing issue affecting outbound calling using WebRTC in the EMEA. Our Incident Management team is investigating the issue with priority.

See all updates

Outbound Voice Interactions

Fri 14

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Thu 20

now

IR27102 - EMEA WebRTC calls cannot be accepted

Started 21 Feb 2025 01:08:29 (15 hours ago), resolved 21 Feb 2025 10:48:14 (5 hours ago)

Major Incident

Resolved

Inbound Voice Interactions

Inbound Voice Interactions

Outbound Voice Interactions

Outbound Voice Interactions

WebRTC

More...

We are currently aware of an ongoing issue affecting outbound calling using WebRTC in the EMEA. Our Incident Management team is investigating the issue with priority.

See all updates

ContactPad

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now

VCC Platform Supervisor & Admin

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Connect (Dialer)

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Omnichannel Interactions

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Motivate & Inspire

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Workforce Management (WFM)

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APIs

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WebRTC

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IR27102 - EMEA WebRTC calls cannot be accepted

Started 21 Feb 2025 01:08:29 (15 hours ago), resolved 21 Feb 2025 10:48:14 (5 hours ago)

Major Incident

Resolved

Inbound Voice Interactions

Inbound Voice Interactions

Outbound Voice Interactions

Outbound Voice Interactions

WebRTC

More...

We are currently aware of an ongoing issue affecting outbound calling using WebRTC in the EMEA. Our Incident Management team is investigating the issue with priority.

See all updates

Statistics / Reporting

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now

Conversation Analyzer

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Mon 17

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now

PCI Payments

Fri 14

Sat 15

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Mon 17

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now

IR27101 VCC: Inability to initiate PCI Pal payment.

Started 20 Feb 2025 15:22:44 (1 day ago), resolved 20 Feb 2025 18:19:13 (22 hours ago)

Minor Incident

Resolved

PCI Payments

PCI Payments

PCI Payments

PCI Payments

PCI Payments

More...

We are currently aware of ongoing problem with startting PCI Payment session. Our Incident Management team is investigating the issue with priority.

See all updates

SMS

Fri 14

Sat 15

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Mon 17

Tue 18

Wed 19

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now

Salesforce.com Integration

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Tue 18

Wed 19

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now

ZenDesk Integration

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Tue 18

Wed 19

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now

ServiceNow Integration

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Wed 19

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now

Zoho Integration

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Tue 18

Wed 19

Thu 20

now

SAP Integration

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now

Hosted IP PBX

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Sun 16

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now

Online Documentation (docs.newvoicemedia.com)

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Tue 18

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Community Hub

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now

Service Cloud Voice (SCV)

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AI Studio Virtual Assistant

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Thu 20

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Vonage Contact Centre (VCC) EMEA - Frankfurt

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Wed 19

Thu 20

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Inbound Voice Interactions

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IR27102 - EMEA WebRTC calls cannot be accepted

Started 21 Feb 2025 01:08:29 (15 hours ago), resolved 21 Feb 2025 10:48:14 (5 hours ago)

Major Incident

Resolved

Inbound Voice Interactions

Inbound Voice Interactions

Outbound Voice Interactions

Outbound Voice Interactions

WebRTC

More...

We are currently aware of an ongoing issue affecting outbound calling using WebRTC in the EMEA. Our Incident Management team is investigating the issue with priority.

See all updates

Outbound Voice Interactions

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Thu 20

now

IR27102 - EMEA WebRTC calls cannot be accepted

Started 21 Feb 2025 01:08:29 (15 hours ago), resolved 21 Feb 2025 10:48:14 (5 hours ago)

Major Incident

Resolved

Inbound Voice Interactions

Inbound Voice Interactions

Outbound Voice Interactions

Outbound Voice Interactions

WebRTC

More...

We are currently aware of an ongoing issue affecting outbound calling using WebRTC in the EMEA. Our Incident Management team is investigating the issue with priority.

See all updates

ContactPad

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VCC Platform Supervisor & Admin

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Thu 20

now

Connect (Dialer)

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now

Omnichannel Interactions

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Wed 19

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Motivate & Inspire

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Workforce Management (WFM)

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APIs

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WebRTC

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IR27102 - EMEA WebRTC calls cannot be accepted

Started 21 Feb 2025 01:08:29 (15 hours ago), resolved 21 Feb 2025 10:48:14 (5 hours ago)

Major Incident

Resolved

Inbound Voice Interactions

Inbound Voice Interactions

Outbound Voice Interactions

Outbound Voice Interactions

WebRTC

More...

We are currently aware of an ongoing issue affecting outbound calling using WebRTC in the EMEA. Our Incident Management team is investigating the issue with priority.

See all updates

Statistics / Reporting

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now

Conversation Analyzer

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Thu 20

now

PCI Payments

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Sun 16

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IR27101 VCC: Inability to initiate PCI Pal payment.

Started 20 Feb 2025 15:22:44 (1 day ago), resolved 20 Feb 2025 18:19:13 (22 hours ago)

Minor Incident

Resolved

PCI Payments

PCI Payments

PCI Payments

PCI Payments

PCI Payments

More...

We are currently aware of ongoing problem with startting PCI Payment session. Our Incident Management team is investigating the issue with priority.

See all updates

SMS

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Tue 18

Wed 19

Thu 20

now

Salesforce.com Integration

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Wed 19

Thu 20

now

ZenDesk Integration

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Tue 18

Wed 19

Thu 20

now

ServiceNow Integration

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Wed 19

Thu 20

now

Zoho Integration

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Wed 19

Thu 20

now

SAP Integration

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Hosted IP PBX

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now

Online Documentation (docs.newvoicemedia.com)

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Community Hub

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Service Cloud Voice (SCV)

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AI Studio Virtual Assistant

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now

Vonage Contact Centre (VCC) NAM - Richmond

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now

Inbound Voice Interactions

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now

Outbound Voice Interactions

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now

ContactPad

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now

VCC Platform Supervisor & Admin

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now

Connect (Dialer)

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now

Omnichannel Interactions

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Motivate & Inspire

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now

Workforce Management (WFM)

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now

APIs

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WebRTC

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Statistics / Reporting

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Mon 17

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Conversation Analyzer

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Mon 17

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Wed 19

Thu 20

now

PCI Payments

Fri 14

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Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

IR27101 VCC: Inability to initiate PCI Pal payment.

Started 20 Feb 2025 15:22:44 (1 day ago), resolved 20 Feb 2025 18:19:13 (22 hours ago)

Minor Incident

Resolved

PCI Payments

PCI Payments

PCI Payments

PCI Payments

PCI Payments

More...

We are currently aware of ongoing problem with startting PCI Payment session. Our Incident Management team is investigating the issue with priority.

See all updates

SMS

Fri 14

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Mon 17

Tue 18

Wed 19

Thu 20

now

Salesforce.com Integration

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Tue 18

Wed 19

Thu 20

now

ZenDesk Integration

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Wed 19

Thu 20

now

ServiceNow Integration

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Wed 19

Thu 20

now

Zoho Integration

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Thu 20

now

SAP Integration

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Sun 16

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Tue 18

Wed 19

Thu 20

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Hosted IP PBX

Fri 14

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Sun 16

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Tue 18

Wed 19

Thu 20

now

Online Documentation (docs.newvoicemedia.com)

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Community Hub

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Sun 16

Mon 17

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Wed 19

Thu 20

now

Service Cloud Voice (SCV)

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Wed 19

Thu 20

now

AI Studio Virtual Assistant

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Vonage Contact Centre (VCC) NAM - Portland

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Wed 19

Thu 20

now

Inbound Voice Interactions

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Wed 19

Thu 20

now

Outbound Voice Interactions

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Wed 19

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now

ContactPad

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Wed 19

Thu 20

now

VCC Platform Supervisor & Admin

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Wed 19

Thu 20

now

Connect (Dialer)

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Omnichannel Interactions

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Motivate & Inspire

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Workforce Management (WFM)

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

APIs

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Sat 15

Sun 16

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Tue 18

Wed 19

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now

WebRTC

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Sun 16

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now

Statistics / Reporting

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now

Conversation Analyzer

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Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

PCI Payments

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

IR27101 VCC: Inability to initiate PCI Pal payment.

Started 20 Feb 2025 15:22:44 (1 day ago), resolved 20 Feb 2025 18:19:13 (22 hours ago)

Minor Incident

Resolved

PCI Payments

PCI Payments

PCI Payments

PCI Payments

PCI Payments

More...

We are currently aware of ongoing problem with startting PCI Payment session. Our Incident Management team is investigating the issue with priority.

See all updates

SMS

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Salesforce.com Integration

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

ZenDesk Integration

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

ServiceNow Integration

Fri 14

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Wed 19

Thu 20

now

Zoho Integration

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Tue 18

Wed 19

Thu 20

now

SAP Integration

Fri 14

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Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Hosted IP PBX

Fri 14

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Sun 16

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Thu 20

now

Online Documentation (docs.newvoicemedia.com)

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Sun 16

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Tue 18

Wed 19

Thu 20

now

Community Hub

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Thu 20

now

Service Cloud Voice (SCV)

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Tue 18

Wed 19

Thu 20

now

AI Studio Virtual Assistant

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Sun 16

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Tue 18

Wed 19

Thu 20

now

Vonage Contact Centre (VCC) APAC - Sydney

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Thu 20

now

Inbound Voice Interactions

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now

Outbound Voice Interactions

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now

ContactPad

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VCC Platform Supervisor & Admin

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now

Connect (Dialer)

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Wed 19

Thu 20

now

Omnichannel Interactions

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Wed 19

Thu 20

now

Motivate & Inspire

Fri 14

Sat 15

Sun 16

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Tue 18

Wed 19

Thu 20

now

Workforce Management (WFM)

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Tue 18

Wed 19

Thu 20

now

APIs

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Sun 16

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Tue 18

Wed 19

Thu 20

now

WebRTC

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Thu 20

now

Statistics / Reporting

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Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Conversation Analyzer

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Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

PCI Payments

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

IR27101 VCC: Inability to initiate PCI Pal payment.

Started 20 Feb 2025 15:22:44 (1 day ago), resolved 20 Feb 2025 18:19:13 (22 hours ago)

Minor Incident

Resolved

PCI Payments

PCI Payments

PCI Payments

PCI Payments

PCI Payments

More...

We are currently aware of ongoing problem with startting PCI Payment session. Our Incident Management team is investigating the issue with priority.

See all updates

SMS

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Salesforce.com Integration

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

ZenDesk Integration

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

ServiceNow Integration

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Zoho Integration

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

SAP Integration

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Hosted IP PBX

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Online Documentation (docs.newvoicemedia.com)

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Community Hub

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Service Cloud Voice (SCV)

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

AI Studio Virtual Assistant

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Vonage Contact Centre (VCC) APAC - Singapore

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Inbound Voice Interactions

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Outbound Voice Interactions

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Sun 16

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Wed 19

Thu 20

now

ContactPad

Fri 14

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Tue 18

Wed 19

Thu 20

now

VCC Platform Supervisor & Admin

Fri 14

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Sun 16

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Tue 18

Wed 19

Thu 20

now

Connect (Dialer)

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Omnichannel Interactions

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Motivate & Inspire

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Workforce Management (WFM)

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

APIs

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

WebRTC

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Statistics / Reporting

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Conversation Analyzer

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

PCI Payments

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

IR27101 VCC: Inability to initiate PCI Pal payment.

Started 20 Feb 2025 15:22:44 (1 day ago), resolved 20 Feb 2025 18:19:13 (22 hours ago)

Minor Incident

Resolved

PCI Payments

PCI Payments

PCI Payments

PCI Payments

PCI Payments

More...

We are currently aware of ongoing problem with startting PCI Payment session. Our Incident Management team is investigating the issue with priority.

See all updates

SMS

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Salesforce.com Integration

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

ZenDesk Integration

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

ServiceNow Integration

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Zoho Integration

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

SAP Integration

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Hosted IP PBX

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Online Documentation (docs.newvoicemedia.com)

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Community Hub

Fri 14

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Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

Service Cloud Voice (SCV)

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

Wed 19

Thu 20

now

AI Studio Virtual Assistant

Fri 14

Sat 15

Sun 16

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Tue 18

Wed 19

Thu 20

now

Vonage Contact Centre (VCC) Alternatives

Talkdesk

Mosio

Adereso

Aircall

Ticket Tool

Miuros

Solvvy

Phone.com

Commonly Used Together

Waitwhile

Hiver

Kindly

Aivo

Splashtop

Phonecheck

AnyDesk

Vitally

GetFeedback

Totango

QLess

CC