Vonage Contact Centre (VCC) Status

Resolved: This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Monitoring: Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

Identified: The provider of the impacted number range is working on resolving the issue related to the hardware malfunction, and have provided an ETA of 3 to 5 business days. We continue to monitor the progress and we will provide the next update in 3 business days, on Friday September 12th.

Identified: The provider of the impacted number range is working to develop an alternative path. As soon as we have any update we will let you know.

Identified: The provider of the impacted number range informed us that the outage is caused by a hardware malfunction in India, which has caused problems for a number of networks. We are working with them to get the issue resolved. As soon as we have any update we will let you know.

Investigating: The incident management team continues to work with the Carrier service provider to identify the problem.

Investigating: We are currently aware of an ongoing issue affecting inbound calls to certain India number ranges. Our Incident Management team is investigating the issue with priority.

Resolved: This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Monitoring: Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

Identified: We continue to make progress on the permanent resolution that is planned to be live W/C 8th Sept. If you are impacted with an error when attempting to create a user in Vonage Contact Centre please contact Customer Support who will provide you with a interim solution.

Identified: We are aware of an issue with licence management that can give an error when creating new user accounts effecting only a small subset of accounts in an 'edge-case' situation. We are not aware of impact to other product functionality. Our Incident Management and Development teams are aware and are preparing a permanent fix.

If you are impacted with an error when attempting to create a user in Vonage Contact Centre please contact Customer Support. They can provide you with a temporary solution to ensure you can create new users and operate as normal.

We anticipate the next milestone for this incident to be next week (W/C 8th September) as our Development Teams release the permanent fix into the product.

Identified: The incident management team continues to recover service.

Identified: We have identified the problem with the User Admin. We are now progressing to recover service.

Investigating: We are currently aware of an ongoing issue affecting the User Admin for the subset of accounts. Our Incident Management team is investigating the issue with priority.

Resolved: This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Monitoring: Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

Identified: The provider of the impacted number range is working on resolving the issue related to the hardware malfunction, and have provided an ETA of 3 to 5 business days. We continue to monitor the progress and we will provide the next update in 3 business days, on Friday September 12th.

Identified: The provider of the impacted number range is working to develop an alternative path. As soon as we have any update we will let you know.

Identified: The provider of the impacted number range informed us that the outage is caused by a hardware malfunction in India, which has caused problems for a number of networks. We are working with them to get the issue resolved. As soon as we have any update we will let you know.

Investigating: The incident management team continues to work with the Carrier service provider to identify the problem.

Investigating: We are currently aware of an ongoing issue affecting inbound calls to certain India number ranges. Our Incident Management team is investigating the issue with priority.

Resolved: This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Monitoring: Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

Identified: We continue to make progress on the permanent resolution that is planned to be live W/C 8th Sept. If you are impacted with an error when attempting to create a user in Vonage Contact Centre please contact Customer Support who will provide you with a interim solution.

Identified: We are aware of an issue with licence management that can give an error when creating new user accounts effecting only a small subset of accounts in an 'edge-case' situation. We are not aware of impact to other product functionality. Our Incident Management and Development teams are aware and are preparing a permanent fix.

If you are impacted with an error when attempting to create a user in Vonage Contact Centre please contact Customer Support. They can provide you with a temporary solution to ensure you can create new users and operate as normal.

We anticipate the next milestone for this incident to be next week (W/C 8th September) as our Development Teams release the permanent fix into the product.

Identified: The incident management team continues to recover service.

Identified: We have identified the problem with the User Admin. We are now progressing to recover service.

Investigating: We are currently aware of an ongoing issue affecting the User Admin for the subset of accounts. Our Incident Management team is investigating the issue with priority.

Resolved: This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Monitoring: Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

Identified: The provider of the impacted number range is working on resolving the issue related to the hardware malfunction, and have provided an ETA of 3 to 5 business days. We continue to monitor the progress and we will provide the next update in 3 business days, on Friday September 12th.

Identified: The provider of the impacted number range is working to develop an alternative path. As soon as we have any update we will let you know.

Identified: The provider of the impacted number range informed us that the outage is caused by a hardware malfunction in India, which has caused problems for a number of networks. We are working with them to get the issue resolved. As soon as we have any update we will let you know.

Investigating: The incident management team continues to work with the Carrier service provider to identify the problem.

Investigating: We are currently aware of an ongoing issue affecting inbound calls to certain India number ranges. Our Incident Management team is investigating the issue with priority.

Resolved: This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Monitoring: Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are currently aware of an ongoing issue affecting outbound calling via dial lists and using Log a Call for the subset of NAM Salesforce instances. Our Incident Management team is investigating the issue with priority.

Resolved: This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Monitoring: Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

Identified: We continue to make progress on the permanent resolution that is planned to be live W/C 8th Sept. If you are impacted with an error when attempting to create a user in Vonage Contact Centre please contact Customer Support who will provide you with a interim solution.

Identified: We are aware of an issue with licence management that can give an error when creating new user accounts effecting only a small subset of accounts in an 'edge-case' situation. We are not aware of impact to other product functionality. Our Incident Management and Development teams are aware and are preparing a permanent fix.

If you are impacted with an error when attempting to create a user in Vonage Contact Centre please contact Customer Support. They can provide you with a temporary solution to ensure you can create new users and operate as normal.

We anticipate the next milestone for this incident to be next week (W/C 8th September) as our Development Teams release the permanent fix into the product.

Identified: The incident management team continues to recover service.

Identified: We have identified the problem with the User Admin. We are now progressing to recover service.

Investigating: We are currently aware of an ongoing issue affecting the User Admin for the subset of accounts. Our Incident Management team is investigating the issue with priority.

Resolved: This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Monitoring: Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are currently aware of an ongoing issue affecting outbound calling via dial lists and using Log a Call for the subset of NAM Salesforce instances. Our Incident Management team is investigating the issue with priority.

Resolved: This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Monitoring: Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

Identified: The provider of the impacted number range is working on resolving the issue related to the hardware malfunction, and have provided an ETA of 3 to 5 business days. We continue to monitor the progress and we will provide the next update in 3 business days, on Friday September 12th.

Identified: The provider of the impacted number range is working to develop an alternative path. As soon as we have any update we will let you know.

Identified: The provider of the impacted number range informed us that the outage is caused by a hardware malfunction in India, which has caused problems for a number of networks. We are working with them to get the issue resolved. As soon as we have any update we will let you know.

Investigating: The incident management team continues to work with the Carrier service provider to identify the problem.

Investigating: We are currently aware of an ongoing issue affecting inbound calls to certain India number ranges. Our Incident Management team is investigating the issue with priority.

Resolved: This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Monitoring: Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are currently aware of an ongoing issue affecting outbound calling via dial lists and using Log a Call for the subset of NAM Salesforce instances. Our Incident Management team is investigating the issue with priority.

Resolved: This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Monitoring: Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

Identified: We continue to make progress on the permanent resolution that is planned to be live W/C 8th Sept. If you are impacted with an error when attempting to create a user in Vonage Contact Centre please contact Customer Support who will provide you with a interim solution.

Identified: We are aware of an issue with licence management that can give an error when creating new user accounts effecting only a small subset of accounts in an 'edge-case' situation. We are not aware of impact to other product functionality. Our Incident Management and Development teams are aware and are preparing a permanent fix.

If you are impacted with an error when attempting to create a user in Vonage Contact Centre please contact Customer Support. They can provide you with a temporary solution to ensure you can create new users and operate as normal.

We anticipate the next milestone for this incident to be next week (W/C 8th September) as our Development Teams release the permanent fix into the product.

Identified: The incident management team continues to recover service.

Identified: We have identified the problem with the User Admin. We are now progressing to recover service.

Investigating: We are currently aware of an ongoing issue affecting the User Admin for the subset of accounts. Our Incident Management team is investigating the issue with priority.

Resolved: This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Monitoring: Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are currently aware of an ongoing issue affecting outbound calling via dial lists and using Log a Call for the subset of NAM Salesforce instances. Our Incident Management team is investigating the issue with priority.

Resolved: This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Monitoring: Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

Identified: We continue to make progress on the permanent resolution that is planned to be live W/C 8th Sept. If you are impacted with an error when attempting to create a user in Vonage Contact Centre please contact Customer Support who will provide you with a interim solution.

Identified: We are aware of an issue with licence management that can give an error when creating new user accounts effecting only a small subset of accounts in an 'edge-case' situation. We are not aware of impact to other product functionality. Our Incident Management and Development teams are aware and are preparing a permanent fix.

If you are impacted with an error when attempting to create a user in Vonage Contact Centre please contact Customer Support. They can provide you with a temporary solution to ensure you can create new users and operate as normal.

We anticipate the next milestone for this incident to be next week (W/C 8th September) as our Development Teams release the permanent fix into the product.

Identified: The incident management team continues to recover service.

Identified: We have identified the problem with the User Admin. We are now progressing to recover service.

Investigating: We are currently aware of an ongoing issue affecting the User Admin for the subset of accounts. Our Incident Management team is investigating the issue with priority.

Resolved: This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Monitoring: Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

Identified: We continue to make progress on the permanent resolution that is planned to be live W/C 8th Sept. If you are impacted with an error when attempting to create a user in Vonage Contact Centre please contact Customer Support who will provide you with a interim solution.

Identified: We are aware of an issue with licence management that can give an error when creating new user accounts effecting only a small subset of accounts in an 'edge-case' situation. We are not aware of impact to other product functionality. Our Incident Management and Development teams are aware and are preparing a permanent fix.

If you are impacted with an error when attempting to create a user in Vonage Contact Centre please contact Customer Support. They can provide you with a temporary solution to ensure you can create new users and operate as normal.

We anticipate the next milestone for this incident to be next week (W/C 8th September) as our Development Teams release the permanent fix into the product.

Identified: The incident management team continues to recover service.

Identified: We have identified the problem with the User Admin. We are now progressing to recover service.

Investigating: We are currently aware of an ongoing issue affecting the User Admin for the subset of accounts. Our Incident Management team is investigating the issue with priority.