Vonage Contact Centre (VCC) Status

Resolved: This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Monitoring: Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

Investigating: We are currently aware of an ongoing issue affecting calls to a subset of Bulgarian numbers. Our Incident Management team is investigating the issue with priority.

Investigating: Due to inconsistent implementation of recent regulatory changes by Polish carriers, we have calls failing, and caller ID is being withheld to some (but not all) Polish destinations. We are working on this with our carrier partners, but we have some recommendations that may help here.

Investigating: We are still investigating the issue with our carrier partners and we are working to onboard alternative solutions. Please note that the problem with the caller ID you are experiencing is related to recent Polish carrier regulations that were implemented by local providers at the end of September.

Investigating: The incident management team continues to investigate the issue as a top priority.

Investigating: We are currently aware of an ongoing issue affecting outbound calling using Polish callback when calling Polish numbers. Our Incident Management team is investigating the issue with priority.

Identified: Our engineering team has developed a fix that is currently being tested in our pre-production environment. After thorough testing is complete, we will proceed to deploy the fix to all impacted users.

In the meantime, if you are still impacted, we recommend that users disable Chrome browser plugins/extensions temporarily and refresh their browser session or use a different browser such as Firefox.

Identified: Our Incident Management Team has identified that a recent Google Chrome update is contributing to this issue, when browser plugins or extensions are enabled. Our engineering team is actively working on a fix. In the meantime, we recommend that impacted users disable Chrome browser plugins/extensions temporarily and refresh their browser session or use a different browser such as Firefox.

Investigating: We are continuing to investigate this issue.

Investigating: Our Incident Management team continues to investigate the increased memory usage in browser sessions for some users of ContactPad. Our initial findings indicate that a recent Google Chrome update maybe contributing to this issue, particularly when browser plugins or extensions are enabled. While we continue to investigate the root cause, we recommend impacted users disable Chrome browser plugins/extensions temporarily and refresh their browser session or use a different browser such as Firefox. Further updates will be provided as we work to resolve the Issue

Investigating: The incident management team continues to investigate the issue as a top priority.

Investigating: We are currently investigating reports of the ContactPad crashing in Google Chrome. Our Incident Management team is looking into the issue with priority.

Resolved: This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Monitoring: Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

Investigating: We are currently aware of an ongoing issue affecting calls to a subset of Bulgarian numbers. Our Incident Management team is investigating the issue with priority.

Investigating: Due to inconsistent implementation of recent regulatory changes by Polish carriers, we have calls failing, and caller ID is being withheld to some (but not all) Polish destinations. We are working on this with our carrier partners, but we have some recommendations that may help here.

Investigating: We are still investigating the issue with our carrier partners and we are working to onboard alternative solutions. Please note that the problem with the caller ID you are experiencing is related to recent Polish carrier regulations that were implemented by local providers at the end of September.

Investigating: The incident management team continues to investigate the issue as a top priority.

Investigating: We are currently aware of an ongoing issue affecting outbound calling using Polish callback when calling Polish numbers. Our Incident Management team is investigating the issue with priority.

Identified: Our engineering team has developed a fix that is currently being tested in our pre-production environment. After thorough testing is complete, we will proceed to deploy the fix to all impacted users.

In the meantime, if you are still impacted, we recommend that users disable Chrome browser plugins/extensions temporarily and refresh their browser session or use a different browser such as Firefox.

Identified: Our Incident Management Team has identified that a recent Google Chrome update is contributing to this issue, when browser plugins or extensions are enabled. Our engineering team is actively working on a fix. In the meantime, we recommend that impacted users disable Chrome browser plugins/extensions temporarily and refresh their browser session or use a different browser such as Firefox.

Investigating: We are continuing to investigate this issue.

Investigating: Our Incident Management team continues to investigate the increased memory usage in browser sessions for some users of ContactPad. Our initial findings indicate that a recent Google Chrome update maybe contributing to this issue, particularly when browser plugins or extensions are enabled. While we continue to investigate the root cause, we recommend impacted users disable Chrome browser plugins/extensions temporarily and refresh their browser session or use a different browser such as Firefox. Further updates will be provided as we work to resolve the Issue

Investigating: The incident management team continues to investigate the issue as a top priority.

Investigating: We are currently investigating reports of the ContactPad crashing in Google Chrome. Our Incident Management team is looking into the issue with priority.

Identified: Our engineering team has developed a fix that is currently being tested in our pre-production environment. After thorough testing is complete, we will proceed to deploy the fix to all impacted users.

In the meantime, if you are still impacted, we recommend that users disable Chrome browser plugins/extensions temporarily and refresh their browser session or use a different browser such as Firefox.

Identified: Our Incident Management Team has identified that a recent Google Chrome update is contributing to this issue, when browser plugins or extensions are enabled. Our engineering team is actively working on a fix. In the meantime, we recommend that impacted users disable Chrome browser plugins/extensions temporarily and refresh their browser session or use a different browser such as Firefox.

Investigating: We are continuing to investigate this issue.

Investigating: Our Incident Management team continues to investigate the increased memory usage in browser sessions for some users of ContactPad. Our initial findings indicate that a recent Google Chrome update maybe contributing to this issue, particularly when browser plugins or extensions are enabled. While we continue to investigate the root cause, we recommend impacted users disable Chrome browser plugins/extensions temporarily and refresh their browser session or use a different browser such as Firefox. Further updates will be provided as we work to resolve the Issue

Investigating: The incident management team continues to investigate the issue as a top priority.

Investigating: We are currently investigating reports of the ContactPad crashing in Google Chrome. Our Incident Management team is looking into the issue with priority.

Identified: Our engineering team has developed a fix that is currently being tested in our pre-production environment. After thorough testing is complete, we will proceed to deploy the fix to all impacted users.

In the meantime, if you are still impacted, we recommend that users disable Chrome browser plugins/extensions temporarily and refresh their browser session or use a different browser such as Firefox.

Identified: Our Incident Management Team has identified that a recent Google Chrome update is contributing to this issue, when browser plugins or extensions are enabled. Our engineering team is actively working on a fix. In the meantime, we recommend that impacted users disable Chrome browser plugins/extensions temporarily and refresh their browser session or use a different browser such as Firefox.

Investigating: We are continuing to investigate this issue.

Investigating: Our Incident Management team continues to investigate the increased memory usage in browser sessions for some users of ContactPad. Our initial findings indicate that a recent Google Chrome update maybe contributing to this issue, particularly when browser plugins or extensions are enabled. While we continue to investigate the root cause, we recommend impacted users disable Chrome browser plugins/extensions temporarily and refresh their browser session or use a different browser such as Firefox. Further updates will be provided as we work to resolve the Issue

Investigating: The incident management team continues to investigate the issue as a top priority.

Investigating: We are currently investigating reports of the ContactPad crashing in Google Chrome. Our Incident Management team is looking into the issue with priority.

Identified: Our engineering team has developed a fix that is currently being tested in our pre-production environment. After thorough testing is complete, we will proceed to deploy the fix to all impacted users.

In the meantime, if you are still impacted, we recommend that users disable Chrome browser plugins/extensions temporarily and refresh their browser session or use a different browser such as Firefox.

Identified: Our Incident Management Team has identified that a recent Google Chrome update is contributing to this issue, when browser plugins or extensions are enabled. Our engineering team is actively working on a fix. In the meantime, we recommend that impacted users disable Chrome browser plugins/extensions temporarily and refresh their browser session or use a different browser such as Firefox.

Investigating: We are continuing to investigate this issue.

Investigating: Our Incident Management team continues to investigate the increased memory usage in browser sessions for some users of ContactPad. Our initial findings indicate that a recent Google Chrome update maybe contributing to this issue, particularly when browser plugins or extensions are enabled. While we continue to investigate the root cause, we recommend impacted users disable Chrome browser plugins/extensions temporarily and refresh their browser session or use a different browser such as Firefox. Further updates will be provided as we work to resolve the Issue

Investigating: The incident management team continues to investigate the issue as a top priority.

Investigating: We are currently investigating reports of the ContactPad crashing in Google Chrome. Our Incident Management team is looking into the issue with priority.

Identified: Our engineering team has developed a fix that is currently being tested in our pre-production environment. After thorough testing is complete, we will proceed to deploy the fix to all impacted users.

In the meantime, if you are still impacted, we recommend that users disable Chrome browser plugins/extensions temporarily and refresh their browser session or use a different browser such as Firefox.

Identified: Our Incident Management Team has identified that a recent Google Chrome update is contributing to this issue, when browser plugins or extensions are enabled. Our engineering team is actively working on a fix. In the meantime, we recommend that impacted users disable Chrome browser plugins/extensions temporarily and refresh their browser session or use a different browser such as Firefox.

Investigating: We are continuing to investigate this issue.

Investigating: Our Incident Management team continues to investigate the increased memory usage in browser sessions for some users of ContactPad. Our initial findings indicate that a recent Google Chrome update maybe contributing to this issue, particularly when browser plugins or extensions are enabled. While we continue to investigate the root cause, we recommend impacted users disable Chrome browser plugins/extensions temporarily and refresh their browser session or use a different browser such as Firefox. Further updates will be provided as we work to resolve the Issue

Investigating: The incident management team continues to investigate the issue as a top priority.

Investigating: We are currently investigating reports of the ContactPad crashing in Google Chrome. Our Incident Management team is looking into the issue with priority.