Vonage Contact Centre (VCC) Status
Real-time updates of Vonage Contact Centre (VCC) issues and outages
Vonage Contact Centre (VCC) status is Operational
Statistics / Reporting
Agent Workspace
Statistics / Reporting
Agent Workspace
Statistics / Reporting
Agent Workspace
Statistics / Reporting
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Active Incidents
No active incidents
Recently Resolved Incidents
We are aware of issues that may be affecting report downloads in Historical Analytics in the APAC region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 4 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
We are aware of issues that may be impacting Agent Workspace and Historical Analytics user interface behavior. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Vonage Contact Centre (VCC) Outage Survival Guide
Vonage Contact Centre (VCC) Components
Vonage Contact Centre (VCC) EMEA - London
Inbound Voice Interactions
Outbound Voice Interactions
ContactPad
VCC Platform Supervisor & Admin
Connect (Dialer)
Omnichannel Interactions
Motivate & Inspire
Workforce Management (WFM)
APIs
WebRTC
Statistics / Reporting
We are aware of issues that may be impacting Agent Workspace and Historical Analytics user interface behavior. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Conversation Analyzer
PCI Payments
SMS
Salesforce.com Integration
ZenDesk Integration
ServiceNow Integration
Zoho Integration
SAP Integration
Online Documentation
Community Hub
Hosted IP PBX
Salesforce Voice (Service Cloud Voice)
AI Studio Virtual Assistant
Integrated Experience (ContactPad embedded in VBC)
Operator Connect
VCC Mobile
Agent Workspace
We are aware of issues that may be impacting Agent Workspace and Historical Analytics user interface behavior. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
VGIS / Customer 360
Knowledge
Vonage Contact Centre (VCC) EMEA - Frankfurt
Inbound Voice Interactions
Outbound Voice Interactions
Motivate & Inspire
ContactPad
VCC Platform Supervisor & Admin
Connect (Dialer)
Omnichannel Interactions
Workforce Management (WFM)
APIs
WebRTC
Statistics / Reporting
We are aware of issues that may be impacting Agent Workspace and Historical Analytics user interface behavior. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Conversation Analyzer
PCI Payments
SMS
Salesforce.com Integration
ZenDesk Integration
ServiceNow Integration
Hosted IP PBX
Zoho Integration
SAP Integration
Online Documentation
Community Hub
Salesforce Voice (Service Cloud Voice)
AI Studio Virtual Assistant
Integrated Experience (ContactPad embedded in VBC)
Operator Connect
VCC Mobile
Agent Workspace
We are aware of issues that may be impacting Agent Workspace and Historical Analytics user interface behavior. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
VGIS / Customer 360
Knowledge
Motivate & Inspire
Vonage Contact Centre (VCC) NAM - Richmond
Inbound Voice Interactions
Outbound Voice Interactions
ContactPad
VCC Platform Supervisor & Admin
Connect (Dialer)
Omnichannel Interactions
Workforce Management (WFM)
APIs
WebRTC
Statistics / Reporting
We are aware of issues that may be impacting Agent Workspace and Historical Analytics user interface behavior. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Conversation Analyzer
PCI Payments
Hosted IP PBX
SMS
Salesforce.com Integration
ZenDesk Integration
ServiceNow Integration
Zoho Integration
SAP Integration
Online Documentation
Community Hub
Salesforce Voice (Service Cloud Voice)
AI Studio Virtual Assistant
Integrated Experience (ContactPad embedded in VBC)
Operator Connect
Motivate & Inspire
VCC Mobile
Agent Workspace
We are aware of issues that may be impacting Agent Workspace and Historical Analytics user interface behavior. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
VGIS / Customer 360
Knowledge
Vonage Contact Centre (VCC) NAM - Portland
Inbound Voice Interactions
Outbound Voice Interactions
ContactPad
VCC Platform Supervisor & Admin
Connect (Dialer)
Omnichannel Interactions
Workforce Management (WFM)
APIs
Hosted IP PBX
WebRTC
Statistics / Reporting
We are aware of issues that may be impacting Agent Workspace and Historical Analytics user interface behavior. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Conversation Analyzer
PCI Payments
SMS
Salesforce.com Integration
ZenDesk Integration
ServiceNow Integration
Zoho Integration
SAP Integration
Online Documentation
Community Hub
Motivate & Inspire
Salesforce Voice (Service Cloud Voice)
AI Studio Virtual Assistant
Integrated Experience (ContactPad embedded in VBC)
Operator Connect
VCC Mobile
Agent Workspace
We are aware of issues that may be impacting Agent Workspace and Historical Analytics user interface behavior. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
VGIS / Customer 360
Knowledge
Vonage Contact Centre (VCC) APAC - Sydney
Inbound Voice Interactions
Outbound Voice Interactions
ContactPad
VCC Platform Supervisor & Admin
Hosted IP PBX
Connect (Dialer)
Omnichannel Interactions
Workforce Management (WFM)
APIs
WebRTC
Statistics / Reporting
We are aware of issues that may be impacting Agent Workspace and Historical Analytics user interface behavior. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
We are aware of issues that may be affecting report downloads in Historical Analytics in the APAC region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 4 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Conversation Analyzer
PCI Payments
SMS
Salesforce.com Integration
ZenDesk Integration
Motivate & Inspire
ServiceNow Integration
Zoho Integration
SAP Integration
Online Documentation
Community Hub
Salesforce Voice (Service Cloud Voice)
AI Studio Virtual Assistant
Integrated Experience (ContactPad embedded in VBC)
Operator Connect
VCC Mobile
Agent Workspace
We are aware of issues that may be impacting Agent Workspace and Historical Analytics user interface behavior. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
VGIS / Customer 360
Knowledge
Vonage Contact Centre (VCC) APAC - Singapore
Hosted IP PBX
Inbound Voice Interactions
Outbound Voice Interactions
ContactPad
VCC Platform Supervisor & Admin
Connect (Dialer)
Omnichannel Interactions
Workforce Management (WFM)
APIs
WebRTC
Statistics / Reporting
We are aware of issues that may be impacting Agent Workspace and Historical Analytics user interface behavior. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
We are aware of issues that may be affecting report downloads in Historical Analytics in the APAC region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 4 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Conversation Analyzer
PCI Payments
SMS
Salesforce.com Integration
ZenDesk Integration
ServiceNow Integration
Zoho Integration
SAP Integration
Online Documentation
Community Hub
Salesforce Voice (Service Cloud Voice)
AI Studio Virtual Assistant
Integrated Experience (ContactPad embedded in VBC)
Operator Connect
VCC Mobile
Agent Workspace
We are aware of issues that may be impacting Agent Workspace and Historical Analytics user interface behavior. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/