Vonage Contact Centre (VCC) Status

Resolved: Between 16:31 UTC and 16:39 UTC in the EMEA region we observed a reduction in call connect success rates. The issue is fully recovered with no further action needed.

Resolved: Between 16:31 UTC and 16:39 UTC in the EMEA region we observed a reduction in call connect success rates. The issue is fully recovered with no further action needed.

Resolved: This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Monitoring: Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

Investigating: We are aware that Webhooks events for customers in the NAM region are being delayed. The Incident Management Team is working to resolve as top priority. If you are impacted please contact Support

Resolved: This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Monitoring: A fix has been implemented by the PCI vendor and we are monitoring the results.

Identified: We continue to coordinate with our PCI payments provider as they work to resolve their service issues.

Identified: We have observed a reoccurrence of the issue affecting the PCI Pal Solution. We are currently investigating the reason for the reoccurrence.

Monitoring: Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

Identified: We have identified the problem with the PCI Pal Solution. We are actively working with the partner to recover service.

Investigating: We are currently aware of an ongoing issue affecting PCI Pal payments. Our Incident Management team is investigating the issue with priority. If you are experiencing issues, please contact Support.

Resolved: This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Monitoring: Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

Investigating: We are currently aware of an ongoing issue affecting Vonage features. Our Incident Management team is investigating the issue with priority.

Resolved: This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Monitoring: Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

Investigating: We are currently aware of an ongoing issue affecting Vonage features. Our Incident Management team is investigating the issue with priority.

Resolved: This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Monitoring: Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

Investigating: We are currently aware of an ongoing issue affecting Vonage features. Our Incident Management team is investigating the issue with priority.

Resolved: This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Monitoring: Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

Investigating: We are currently aware of an ongoing issue affecting Vonage features. Our Incident Management team is investigating the issue with priority.

Resolved: This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Monitoring: Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

Investigating: We are currently aware of an ongoing issue affecting Vonage features. Our Incident Management team is investigating the issue with priority.

Resolved: This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Monitoring: Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

Investigating: We are currently aware of an ongoing issue affecting Vonage features. Our Incident Management team is investigating the issue with priority.

Resolved: This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Monitoring: A fix has been implemented by the PCI vendor and we are monitoring the results.

Identified: We continue to coordinate with our PCI payments provider as they work to resolve their service issues.

Identified: We have observed a reoccurrence of the issue affecting the PCI Pal Solution. We are currently investigating the reason for the reoccurrence.

Monitoring: Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

Identified: We have identified the problem with the PCI Pal Solution. We are actively working with the partner to recover service.

Investigating: We are currently aware of an ongoing issue affecting PCI Pal payments. Our Incident Management team is investigating the issue with priority. If you are experiencing issues, please contact Support.

Resolved: This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Monitoring: Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

Investigating: We are currently aware of an ongoing issue affecting Vonage features. Our Incident Management team is investigating the issue with priority.