Optimove Service Status

Resolved: This incident has been resolved.

Monitoring: We are continuing to closely monitor the recovery of the affected batch processes. Our review has identified that certain campaigns configured with the “Run Anyway” option have entered a “Not Run” status.

Should you wish for these campaigns to still execute today, they will need to be manually triggered from Mission Control.

We appreciate your understanding as we work to ensure full restoration of normal processing.

Monitoring: Description: Our team has implemented a fix, and we are monitoring the recovery of affected batch processes.

Identified: Description: We are aware of an issue causing delays in batch processing and slower-than-usual performance in web and app activity. The root cause has been identified as a disruption with a third-party vendor.

Our team is working to resolve the issue, and we are monitoring the situation to ensure normal performance is restored as soon as possible.

Impact: Some clients may experience delayed batch executions and intermittent updates for Web and App activity.

Next Update: We will provide an update within the next hour or as soon as additional information becomes available.

Thank you for your continued patience and understanding.

Investigating: We are currently investigating an issue that may cause delays in batch processing, as well as slower-than-usual performance in web and app activity. Our engineering team is actively working to resolve the issue as quickly as possible.