Optimove Service Status

Resolved: The root cause has been fixed and BI reports are recovering.

It may take up to 24 hours for all reports to fully update.

If you need an expedited review, please contact [email protected].

Identified: We’ve identified the issue causing BI reports in the Optimove application to not reflect the latest data. A fix is rolling out now, and we’ll provide another update as rollout progresses.

Investigating: We are investigating an issue causing BI reports in the Optimove application to not reflect the latest data. Customers may see stale or missing updates across reporting views. Our team is working to restore normal report refresh behavior and will share updates as we learn more.

Resolved: The issue impacting scheduled campaign execution has been resolved and systems are operating normally. Campaign batch processing and execution for Conditional Execution, Re-evaluate Target Group, and “Run Now” campaigns are now working as expected.

Some campaigns that missed their execution window during the incident may still show a "Not Run" or "Failed" status. In these cases, customers can re-run the campaign from the Optimove platform to execute it.

Monitoring: Campaign batch processing is operating normally. We are still monitoring issues impacting campaigns using Conditional Execution, Re-evaluate Target Group, and “Run Now”, which may continue to experience delays or show “Failed” / “Not Run” status.

Further updates will be provided as we continue to work toward full resolution.

Monitoring: We observed degradation impacting scheduled campaign execution and have rolled out an additional fix. Campaign processing is ongoing, and some delays or “Failed” / “Not Run” statuses may still be observed for campaigns using Conditional Execution, Re-evaluate Target Group, and “Run Now”.

We are closely monitoring recovery.

Monitoring: We continue to monitor recovery. While batch processing remains active, we are still observing additional issues that may impact campaigns using Conditional Execution, Re-evaluate Target Group, and “Run Now”. Some delays or “Failed” / “Not Run” statuses may still occur. Further updates will be shared as progress continues.

Monitoring: We continue to monitor recovery. Some delays may still be observed for campaigns using Conditional Execution, Re-evaluate Target Group, and “Run Now”.

For campaigns showing a “Not Run” status, re-running the campaign from the Optimove platform is available.

Monitoring: A fix has been applied and scheduled campaign batches are progressing, though some delays have already occurred. We are still seeing issues impacting campaigns using Conditional Execution, Re-evaluate Target Group, and “Run Now”, which may continue to appear as delayed or show “Failed” / “Not Run” status. We are monitoring closely and continuing to work toward full resolution.

Investigating: We are investigating an issue impacting scheduled campaign execution in both EU and US regions. Campaigns using Conditional Execution, Re-evaluate Target Group, or “Run Now” may be delayed and may remain in “Processing” or appear as “Failed” / “Not Run”. This may impact deliveries via Optimove native channels (e.g., Optimail, Optimobile, OptiText). We are working to restore normal processing.

Resolved: The root cause has been fixed and BI reports are recovering.

It may take up to 24 hours for all reports to fully update.

If you need an expedited review, please contact [email protected].

Identified: We’ve identified the issue causing BI reports in the Optimove application to not reflect the latest data. A fix is rolling out now, and we’ll provide another update as rollout progresses.

Investigating: We are investigating an issue causing BI reports in the Optimove application to not reflect the latest data. Customers may see stale or missing updates across reporting views. Our team is working to restore normal report refresh behavior and will share updates as we learn more.

Resolved: The issue impacting scheduled campaign execution has been resolved and systems are operating normally. Campaign batch processing and execution for Conditional Execution, Re-evaluate Target Group, and “Run Now” campaigns are now working as expected.

Some campaigns that missed their execution window during the incident may still show a "Not Run" or "Failed" status. In these cases, customers can re-run the campaign from the Optimove platform to execute it.

Monitoring: Campaign batch processing is operating normally. We are still monitoring issues impacting campaigns using Conditional Execution, Re-evaluate Target Group, and “Run Now”, which may continue to experience delays or show “Failed” / “Not Run” status.

Further updates will be provided as we continue to work toward full resolution.

Monitoring: We observed degradation impacting scheduled campaign execution and have rolled out an additional fix. Campaign processing is ongoing, and some delays or “Failed” / “Not Run” statuses may still be observed for campaigns using Conditional Execution, Re-evaluate Target Group, and “Run Now”.

We are closely monitoring recovery.

Monitoring: We continue to monitor recovery. While batch processing remains active, we are still observing additional issues that may impact campaigns using Conditional Execution, Re-evaluate Target Group, and “Run Now”. Some delays or “Failed” / “Not Run” statuses may still occur. Further updates will be shared as progress continues.

Monitoring: We continue to monitor recovery. Some delays may still be observed for campaigns using Conditional Execution, Re-evaluate Target Group, and “Run Now”.

For campaigns showing a “Not Run” status, re-running the campaign from the Optimove platform is available.

Monitoring: A fix has been applied and scheduled campaign batches are progressing, though some delays have already occurred. We are still seeing issues impacting campaigns using Conditional Execution, Re-evaluate Target Group, and “Run Now”, which may continue to appear as delayed or show “Failed” / “Not Run” status. We are monitoring closely and continuing to work toward full resolution.

Investigating: We are investigating an issue impacting scheduled campaign execution in both EU and US regions. Campaigns using Conditional Execution, Re-evaluate Target Group, or “Run Now” may be delayed and may remain in “Processing” or appear as “Failed” / “Not Run”. This may impact deliveries via Optimove native channels (e.g., Optimail, Optimobile, OptiText). We are working to restore normal processing.

Resolved: OptiMail metrics processing has been restored for EU and US tenants. Metrics for the last ~24 hours are recovering and updating as expected. We are continuing work to reconcile the remaining missing/delayed metrics from the incident window.

Monitoring: A mitigation has been applied and OptiMail metrics processing has been restored for EU & US tenants. Some customers may still see missing or delayed metrics for the period while we assess recovery/backfill options and continue monitoring system stability

Investigating: We are investigating an issue causing OptiMail metrics to be missing or not updating for some customers in both EU and US regions, starting Dec 26, 2025 14:02 UTC. This may impact Mission Control / OptiMail reporting visibility (e.g., recent campaign performance metrics). We are working to restore normal metrics processing and will provide updates as we learn more