Optimove Service status is Operational

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Core App
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API
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Batch Data Process
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Track & Trigger
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Core App
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API
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Batch Data Process
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Batch Update Process - Delay in Campaign execution
Started 12 Jun 2025 03:22:31 (7 hours ago), still ongoing
Major Incident
Monitoring
Batch Data Process
Batch Data Process

We are investigating elevated errors in our batch update process. Specifically, we are facing an issue with one of our cloud-based data warehouses.

This issue is affecting a significant number of clients across both the US and EU regions who are on the same data warehouse. As a result, scheduled campaign executions may experience delays during batch processing.

Recently Resolved Incidents

DNS Resolution Issue Affecting Multiple Services
Started 8 Jun 2025 04:41:34 (4 days ago), resolved 8 Jun 2025 21:39:54 (4 days ago)
Major Incident
Resolved
Core App
Core App
API
API
Batch Data Process
More...

We are investigating an increased error rate while accessing the Core Application and executing the Batch process.

Optimove Service Outage Survival Guide

A step-by-step guide to help you survive a Optimove Service outage
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    Optimove Service Components

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    Optimove Service Europe

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    Core App
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    now
    DNS Resolution Issue Affecting Multiple Services
    Started 8 Jun 2025 04:41:34 (4 days ago), resolved 8 Jun 2025 21:39:54 (4 days ago)
    Major Incident
    Resolved
    Core App
    Core App
    API
    API
    Batch Data Process
    More...

    We are investigating an increased error rate while accessing the Core Application and executing the Batch process.

    API
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    Fri 6
    Sat 7
    Sun 8
    Mon 9
    Tue 10
    Wed 11
    now
    DNS Resolution Issue Affecting Multiple Services
    Started 8 Jun 2025 04:41:34 (4 days ago), resolved 8 Jun 2025 21:39:54 (4 days ago)
    Major Incident
    Resolved
    Core App
    Core App
    API
    API
    Batch Data Process
    More...

    We are investigating an increased error rate while accessing the Core Application and executing the Batch process.

    Batch Data Process
    Thu 5
    Fri 6
    Sat 7
    Sun 8
    Mon 9
    Tue 10
    Wed 11
    now
    DNS Resolution Issue Affecting Multiple Services
    Started 8 Jun 2025 04:41:34 (4 days ago), resolved 8 Jun 2025 21:39:54 (4 days ago)
    Major Incident
    Resolved
    Core App
    Core App
    API
    API
    Batch Data Process
    More...

    We are investigating an increased error rate while accessing the Core Application and executing the Batch process.

    Batch Update Process - Delay in Campaign execution
    Started 12 Jun 2025 03:22:31 (7 hours ago), still ongoing
    Major Incident
    Monitoring
    Batch Data Process
    Batch Data Process

    We are investigating elevated errors in our batch update process. Specifically, we are facing an issue with one of our cloud-based data warehouses.

    This issue is affecting a significant number of clients across both the US and EU regions who are on the same data warehouse. As a result, scheduled campaign executions may experience delays during batch processing.

    Track & Trigger
    Thu 5
    Fri 6
    Sat 7
    Sun 8
    Mon 9
    Tue 10
    Wed 11
    now
    DNS Resolution Issue Affecting Multiple Services
    Started 8 Jun 2025 04:41:34 (4 days ago), resolved 8 Jun 2025 21:39:54 (4 days ago)
    Major Incident
    Resolved
    Core App
    Core App
    API
    API
    Batch Data Process
    More...

    We are investigating an increased error rate while accessing the Core Application and executing the Batch process.

    OptiPromo
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    Optimove Service USA

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    Core App
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    now
    DNS Resolution Issue Affecting Multiple Services
    Started 8 Jun 2025 04:41:34 (4 days ago), resolved 8 Jun 2025 21:39:54 (4 days ago)
    Major Incident
    Resolved
    Core App
    Core App
    API
    API
    Batch Data Process
    More...

    We are investigating an increased error rate while accessing the Core Application and executing the Batch process.

    API
    Thu 5
    Fri 6
    Sat 7
    Sun 8
    Mon 9
    Tue 10
    Wed 11
    now
    DNS Resolution Issue Affecting Multiple Services
    Started 8 Jun 2025 04:41:34 (4 days ago), resolved 8 Jun 2025 21:39:54 (4 days ago)
    Major Incident
    Resolved
    Core App
    Core App
    API
    API
    Batch Data Process
    More...

    We are investigating an increased error rate while accessing the Core Application and executing the Batch process.

    Batch Data Process
    Thu 5
    Fri 6
    Sat 7
    Sun 8
    Mon 9
    Tue 10
    Wed 11
    now
    DNS Resolution Issue Affecting Multiple Services
    Started 8 Jun 2025 04:41:34 (4 days ago), resolved 8 Jun 2025 21:39:54 (4 days ago)
    Major Incident
    Resolved
    Core App
    Core App
    API
    API
    Batch Data Process
    More...

    We are investigating an increased error rate while accessing the Core Application and executing the Batch process.

    Batch Update Process - Delay in Campaign execution
    Started 12 Jun 2025 03:22:31 (7 hours ago), still ongoing
    Major Incident
    Monitoring
    Batch Data Process
    Batch Data Process

    We are investigating elevated errors in our batch update process. Specifically, we are facing an issue with one of our cloud-based data warehouses.

    This issue is affecting a significant number of clients across both the US and EU regions who are on the same data warehouse. As a result, scheduled campaign executions may experience delays during batch processing.

    Track & Trigger
    Thu 5
    Fri 6
    Sat 7
    Sun 8
    Mon 9
    Tue 10
    Wed 11
    now
    DNS Resolution Issue Affecting Multiple Services
    Started 8 Jun 2025 04:41:34 (4 days ago), resolved 8 Jun 2025 21:39:54 (4 days ago)
    Major Incident
    Resolved
    Core App
    Core App
    API
    API
    Batch Data Process
    More...

    We are investigating an increased error rate while accessing the Core Application and executing the Batch process.

    OptiPromo
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    now

    Optimove Service Campaigns Channels

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    Exact Target (Salesforce Marketing Cloud)
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    now
    Acoustic (SilverPop)
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    Optimail
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    Facebook
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    Google
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    TextLocal
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    Bronto
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    Criterio
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    Emarsys
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    Responsys
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    Optipush
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    DynamicMail
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    XtremePush
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    Others (API)
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    Optimobile
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    now
    DNS Resolution Issue Affecting Multiple Services
    Started 8 Jun 2025 04:41:34 (4 days ago), resolved 8 Jun 2025 21:39:54 (4 days ago)
    Major Incident
    Resolved
    Core App
    Core App
    API
    API
    Batch Data Process
    More...

    We are investigating an increased error rate while accessing the Core Application and executing the Batch process.

    Optimove Service Auth0 User Authentication

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    Optimove Service Auth0 Management API

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    Optimove Service Auth0 User Authentication

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    Optimove Service Auth0 Management API

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    Optimove Service SendGrid API

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    Optimove Service SendGrid Email Activity

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    Optimove Service SendGrid API v3

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    Optimove Service SendGrid API v2

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    Optimove Service SendGrid SMTP

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    Optimove Service SendGrid Marketing Campaigns

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