Optimove Service status is Operational

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Batch Data Process
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Active Incidents

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Recently Resolved Incidents

EU - Batch Update Process - Delay in Campaign execution
Started 10 Jul 2025 07:48:08 (5 days ago), resolved 10 Jul 2025 09:11:38 (5 days ago)
Incident without Impact
Resolved
Batch Data Process

We have Identified and working on recovering from elevated errors in our batch update process. The system is now functional and operational however there is a live recovery effort that might impact Campaign execution times.

Some tenants will experience delays in scheduled campaign execution as part of the batch process.

Optimove Service Outage Survival Guide

A step-by-step guide to help you survive a Optimove Service outage
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    Optimove Service Components

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    Optimove Service Europe

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    Core App
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    API
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    Batch Data Process
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    EU - Batch Update Process - Delay in Campaign execution
    Started 10 Jul 2025 07:48:08 (5 days ago), resolved 10 Jul 2025 09:11:38 (5 days ago)
    Incident without Impact
    Resolved
    Batch Data Process

    We have Identified and working on recovering from elevated errors in our batch update process. The system is now functional and operational however there is a live recovery effort that might impact Campaign execution times.

    Some tenants will experience delays in scheduled campaign execution as part of the batch process.

    Track & Trigger
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    OptiPromo
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    Optimove Service USA

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    Core App
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    API
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    Batch Data Process
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    Track & Trigger
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    OptiPromo
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    Optimove Service Campaigns Channels

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    Exact Target (Salesforce Marketing Cloud)
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    Acoustic (SilverPop)
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    Optimail
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    Facebook
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    Google
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    TextLocal
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    Bronto
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    Criterio
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    Emarsys
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    Responsys
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    Optipush
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    DynamicMail
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    XtremePush
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    Others (API)
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    Optimobile
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    Optimove Service Opti-X

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    User Interface
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    Smart Campaigns
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    Smart Search
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    Recommend service
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    Optimove Service Auth0 User Authentication

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    Optimove Service Auth0 Management API

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    Optimove Service Auth0 User Authentication

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    Optimove Service Auth0 Management API

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    Optimove Service SendGrid API

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    Optimove Service SendGrid Email Activity

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    Optimove Service SendGrid API v3

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    Optimove Service SendGrid API v2

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    Optimove Service SendGrid SMTP

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    Optimove Service SendGrid Marketing Campaigns

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