Optimove Service Status

Resolved: The issue affecting incoming connections to our SFTP service has been fully resolved. Clients can now upload files successfully, and the batch process is running as expected.

Action required: Impacted tenants should re-upload any files that may have failed earlier today to ensure they are processed.

Monitoring: We have implemented a fix for the issue affecting incoming connections to our SFTP service, and clients are now able to upload files successfully.

Next steps: Please re-upload any files that may have failed earlier today to ensure they are processed.

We are closely monitoring the service to confirm full stability.

Identified: We have identified an issue impacting some incoming connections to our SFTP service, which is preventing certain clients from successfully uploading files.

Impact: Some tenants may experience delays in file transfers and scheduled campaign execution dependent on the batch process.

Workaround: For time-sensitive campaigns, you can use the Run Now option to execute campaigns with the latest available data in Optimove.

Our team is working to restore full connectivity.

Investigating: We are currently investigating errors and unavailability affecting our SFTP service. The issue impacts file uploads and is holding back the batch process.

Impact: Some tenants may experience delays in scheduled campaign execution dependent on the batch process.

Workaround: For time-sensitive campaigns, you can use the Run Now option to execute campaigns with the latest available data in Optimove.