Voyado Status

Resolved: After closely monitoring the situation, we can now confirm that the incident has been resolved. The steps we took to address the issue have held up, and the platform has been stable since.

We know this disruption caused real headaches and we’re genuinely sorry for the impact it had. While we’re not in a position to point to an exact root cause just yet, our team is deep into the investigation. Once we have a full picture, we’ll share a detailed post mortem outlining what happened and what we’re doing to make sure it doesn’t happen again.

Thanks for bearing with us, and we appreciate your patience and trust.

Monitoring: The fix has been implemented and we are seeing positive results since a few minutes back. We will continue to monitor the performance to make sure the positive effect of the fix is not temporary.

Identified: We have found the source of the degradation and are working on a fix.

Investigating: We are continuing our investigations.

We have not been able to mediate the effects and still see service degradation across most parts of the platform.

Investigating: We are continuing to troubleshoot at full force.

At the moment we can see service degradations for most customers and across a variety of functionality including the API:s and the user interface in the application.

Investigating: We are currently investigating indications of general slowness and degraded performance. Users may experience unusually long loading times, this may also affect processing times in automations and sendouts.

Resolved: After closely monitoring the situation, we can now confirm that the incident has been resolved. The steps we took to address the issue have held up, and the platform has been stable since.

We know this disruption caused real headaches and we’re genuinely sorry for the impact it had. While we’re not in a position to point to an exact root cause just yet, our team is deep into the investigation. Once we have a full picture, we’ll share a detailed post mortem outlining what happened and what we’re doing to make sure it doesn’t happen again.

Thanks for bearing with us, and we appreciate your patience and trust.

Monitoring: The fix has been implemented and we are seeing positive results since a few minutes back. We will continue to monitor the performance to make sure the positive effect of the fix is not temporary.

Identified: We have found the source of the degradation and are working on a fix.

Investigating: We are continuing our investigations.

We have not been able to mediate the effects and still see service degradation across most parts of the platform.

Investigating: We are continuing to troubleshoot at full force.

At the moment we can see service degradations for most customers and across a variety of functionality including the API:s and the user interface in the application.

Investigating: We are currently investigating indications of general slowness and degraded performance. Users may experience unusually long loading times, this may also affect processing times in automations and sendouts.

Resolved: After deploying the fix and monitoring the system, we can confirm that the issue is resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: The fix has now been implemented and the system is operating normally. We are continuing monitoring the situation closely.

Identified: We have identified a solution and we are now working to deploy this change to production as soon as possible.

Investigating: We are continuing to explore alternative solutions, though the root cause has not yet been fully identified. We are also engaging with our cloud provider to assist in the ongoing investigation. Further updates will be provided as new information becomes available.

Our monitoring shows that Abandoned Browse is functioning as expected, whereas Products of Interest is currently impacted.

Investigating: We are actively working on the issue. We do not yet have a complete understanding of the root cause. Some abandoned cart requests are currently being processed successfully. We appreciate your patience and will continue to provide updates.

Investigating: The root cause is still unknown. We’re continuing our investigation and will share updates as soon as we have more information. Apologies for the inconvenience.

Investigating: We are actively investigating the issue but have not yet identified the root cause.

Investigating: The issue remains under investigation. We will provide updates as they become available.

Investigating: The issue is still under active investigation. We appreciate your patience while we work to resolve it.

Investigating: We are currently investigating the issue which seems to be related to scaling and could lead to delays in abandoned cart/browse automations to be triggered. Also affecting loading of dashboard/reports in the UI.

Resolved: After closely monitoring the situation, we can now confirm that the incident has been resolved. The steps we took to address the issue have held up, and the platform has been stable since.

We know this disruption caused real headaches and we’re genuinely sorry for the impact it had. While we’re not in a position to point to an exact root cause just yet, our team is deep into the investigation. Once we have a full picture, we’ll share a detailed post mortem outlining what happened and what we’re doing to make sure it doesn’t happen again.

Thanks for bearing with us, and we appreciate your patience and trust.

Monitoring: The fix has been implemented and we are seeing positive results since a few minutes back. We will continue to monitor the performance to make sure the positive effect of the fix is not temporary.

Identified: We have found the source of the degradation and are working on a fix.

Investigating: We are continuing our investigations.

We have not been able to mediate the effects and still see service degradation across most parts of the platform.

Investigating: We are continuing to troubleshoot at full force.

At the moment we can see service degradations for most customers and across a variety of functionality including the API:s and the user interface in the application.

Investigating: We are currently investigating indications of general slowness and degraded performance. Users may experience unusually long loading times, this may also affect processing times in automations and sendouts.

Resolved: After deploying the fix and monitoring the system, we can confirm that the issue is resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: The fix has now been implemented and the system is operating normally. We are continuing monitoring the situation closely.

Identified: We have identified a solution and we are now working to deploy this change to production as soon as possible.

Investigating: We are continuing to explore alternative solutions, though the root cause has not yet been fully identified. We are also engaging with our cloud provider to assist in the ongoing investigation. Further updates will be provided as new information becomes available.

Our monitoring shows that Abandoned Browse is functioning as expected, whereas Products of Interest is currently impacted.

Investigating: We are actively working on the issue. We do not yet have a complete understanding of the root cause. Some abandoned cart requests are currently being processed successfully. We appreciate your patience and will continue to provide updates.

Investigating: The root cause is still unknown. We’re continuing our investigation and will share updates as soon as we have more information. Apologies for the inconvenience.

Investigating: We are actively investigating the issue but have not yet identified the root cause.

Investigating: The issue remains under investigation. We will provide updates as they become available.

Investigating: The issue is still under active investigation. We appreciate your patience while we work to resolve it.

Investigating: We are currently investigating the issue which seems to be related to scaling and could lead to delays in abandoned cart/browse automations to be triggered. Also affecting loading of dashboard/reports in the UI.