ActiveCampaign status is Operational

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Campaigns
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Platform Availability
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Campaigns
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Platform Availability
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Automations
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Campaigns
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Platform Availability
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Series Campaigns Not Sending for Subset of Customers
Started 5 Dec 2024 12:10:22 (1 month ago), still ongoing
Major Incident
Investigating
Email
Campaigns
Campaigns
Campaigns

Engineers are currently investigating the issue.

Hosted Internal API scaling issues
Started 30 Nov 2024 13:45:21 (2 months ago), still ongoing
Incident without Impact
Monitoring
Automations

Any service using the Hosted Internal API could be receiving 500 errors as the instances are not properly scaling out and/or are not able to become healthy.

Recently Resolved Incidents

Engineers are investigating reports that tracked links are being incorrectly flagged as malicious by Office 365 Defender.
Started 15 Jan 2025 14:15:26 (3 days ago), resolved 16 Jan 2025 17:59:42 (1 day ago)
Minor Incident
Resolved
Campaigns
Campaigns
Campaigns

Engineers are investigating reports that tracked links are being incorrectly flagged as malicious by Office 365 Defender. Deliverability specialists are online working to resolve the issue.

Intermittent Issues accessing accounts
Started 14 Jan 2025 21:29:43 (3 days ago), resolved 14 Jan 2025 21:38:09 (3 days ago)
Major Incident
Resolved
Platform Availability
Platform Availability
Platform Availability

We are currently investigating this issue. Engineers are engaged

Issues accessing accounts
Started 14 Jan 2025 19:55:21 (3 days ago), resolved 14 Jan 2025 20:08:55 (3 days ago)
Major Incident
Resolved
Platform Availability
Platform Availability
Platform Availability

ActiveCampaign engineers have identified an issue where accessing your account results in an error message "Backend service does not exist". Engineers are working on the issue.

ActiveCampaign Outage Survival Guide

A step-by-step guide to help you survive a ActiveCampaign outage
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    ActiveCampaign Components

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    ActiveCampaign APAC Region

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    API Availability
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    ARC & ARC Services
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    Automations
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    Campaigns
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    Series Campaigns Not Sending for Subset of Customers
    Started 5 Dec 2024 12:10:22 (1 month ago), still ongoing
    Major Incident
    Investigating
    Email
    Campaigns
    Campaigns
    Campaigns

    Engineers are currently investigating the issue.

    Engineers are investigating reports that tracked links are being incorrectly flagged as malicious by Office 365 Defender.
    Started 15 Jan 2025 14:15:26 (3 days ago), resolved 16 Jan 2025 17:59:42 (1 day ago)
    Minor Incident
    Resolved
    Campaigns
    Campaigns
    Campaigns

    Engineers are investigating reports that tracked links are being incorrectly flagged as malicious by Office 365 Defender. Deliverability specialists are online working to resolve the issue.

    Conversations
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    CRM
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    Custom Objects
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    Custom Reports
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    E-Commerce
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    Integrations
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    Platform Availability
    Sat 11
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    Mon 13
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    now
    Intermittent Issues accessing accounts
    Started 14 Jan 2025 21:29:43 (3 days ago), resolved 14 Jan 2025 21:38:09 (3 days ago)
    Major Incident
    Resolved
    Platform Availability
    Platform Availability
    Platform Availability

    We are currently investigating this issue. Engineers are engaged

    Issues accessing accounts
    Started 14 Jan 2025 19:55:21 (3 days ago), resolved 14 Jan 2025 20:08:55 (3 days ago)
    Major Incident
    Resolved
    Platform Availability
    Platform Availability
    Platform Availability

    ActiveCampaign engineers have identified an issue where accessing your account results in an error message "Backend service does not exist". Engineers are working on the issue.

    Web Personalization
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    now
    Web-hooks
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    now

    ActiveCampaign EU Region

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    API Availability
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    now
    ARC & ARC Services
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    now
    Automations
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    now
    Campaigns
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    now
    Series Campaigns Not Sending for Subset of Customers
    Started 5 Dec 2024 12:10:22 (1 month ago), still ongoing
    Major Incident
    Investigating
    Email
    Campaigns
    Campaigns
    Campaigns

    Engineers are currently investigating the issue.

    Engineers are investigating reports that tracked links are being incorrectly flagged as malicious by Office 365 Defender.
    Started 15 Jan 2025 14:15:26 (3 days ago), resolved 16 Jan 2025 17:59:42 (1 day ago)
    Minor Incident
    Resolved
    Campaigns
    Campaigns
    Campaigns

    Engineers are investigating reports that tracked links are being incorrectly flagged as malicious by Office 365 Defender. Deliverability specialists are online working to resolve the issue.

    Conversations
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    now
    CRM
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    now
    Custom Objects
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    now
    Custom Reports
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    now
    E-Commerce
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    now
    Integrations
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    now
    Platform Availability
    Sat 11
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    Mon 13
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    now
    Intermittent Issues accessing accounts
    Started 14 Jan 2025 21:29:43 (3 days ago), resolved 14 Jan 2025 21:38:09 (3 days ago)
    Major Incident
    Resolved
    Platform Availability
    Platform Availability
    Platform Availability

    We are currently investigating this issue. Engineers are engaged

    Issues accessing accounts
    Started 14 Jan 2025 19:55:21 (3 days ago), resolved 14 Jan 2025 20:08:55 (3 days ago)
    Major Incident
    Resolved
    Platform Availability
    Platform Availability
    Platform Availability

    ActiveCampaign engineers have identified an issue where accessing your account results in an error message "Backend service does not exist". Engineers are working on the issue.

    Web Personalization
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    Mon 13
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    now
    Web-hooks
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    Fri 17
    now

    ActiveCampaign US Region

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    now
    API Availability
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    Mon 13
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    now
    ARC & ARC Services
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Automations
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Hosted Internal API scaling issues
    Started 30 Nov 2024 13:45:21 (2 months ago), still ongoing
    Incident without Impact
    Monitoring
    Automations

    Any service using the Hosted Internal API could be receiving 500 errors as the instances are not properly scaling out and/or are not able to become healthy.

    Campaigns
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Series Campaigns Not Sending for Subset of Customers
    Started 5 Dec 2024 12:10:22 (1 month ago), still ongoing
    Major Incident
    Investigating
    Email
    Campaigns
    Campaigns
    Campaigns

    Engineers are currently investigating the issue.

    Engineers are investigating reports that tracked links are being incorrectly flagged as malicious by Office 365 Defender.
    Started 15 Jan 2025 14:15:26 (3 days ago), resolved 16 Jan 2025 17:59:42 (1 day ago)
    Minor Incident
    Resolved
    Campaigns
    Campaigns
    Campaigns

    Engineers are investigating reports that tracked links are being incorrectly flagged as malicious by Office 365 Defender. Deliverability specialists are online working to resolve the issue.

    Conversations
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    CRM
    Sat 11
    Sun 12
    Mon 13
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    Wed 15
    Thu 16
    Fri 17
    now
    Custom Objects
    Sat 11
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    Fri 17
    now
    Custom Reports
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    now
    E-commerce
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    now
    Integrations
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    Fri 17
    now
    Platform Availability
    Sat 11
    Sun 12
    Mon 13
    Tue 14
    Wed 15
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    Fri 17
    now
    Intermittent Issues accessing accounts
    Started 14 Jan 2025 21:29:43 (3 days ago), resolved 14 Jan 2025 21:38:09 (3 days ago)
    Major Incident
    Resolved
    Platform Availability
    Platform Availability
    Platform Availability

    We are currently investigating this issue. Engineers are engaged

    Issues accessing accounts
    Started 14 Jan 2025 19:55:21 (3 days ago), resolved 14 Jan 2025 20:08:55 (3 days ago)
    Major Incident
    Resolved
    Platform Availability
    Platform Availability
    Platform Availability

    ActiveCampaign engineers have identified an issue where accessing your account results in an error message "Backend service does not exist". Engineers are working on the issue.

    Web Personalization
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    Mon 13
    Tue 14
    Wed 15
    Thu 16
    Fri 17
    now
    Webhooks
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    now

    ActiveCampaign.com

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    ActiveCampaign AC Resource Center

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    ActiveCampaign Message Sending Availability

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    Email
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    Fri 17
    now
    Series Campaigns Not Sending for Subset of Customers
    Started 5 Dec 2024 12:10:22 (1 month ago), still ongoing
    Major Incident
    Investigating
    Email
    Campaigns
    Campaigns
    Campaigns

    Engineers are currently investigating the issue.

    SMS
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    ActiveCampaign Site

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    Published Pages
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    Pages Application
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    Forms
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    Web Personalization
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    Tracking
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    ActiveCampaign Alternatives

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