SharpSpring Status

Resolved: After monitoring our systems performance and login status, our team has confirmed that the platform has been restored back to full functionality.

This incident will be concluded and marked as Resolved. If you continue to experience any issues with the platform, please reach out to Support for further assistance.

Monitoring: Our team has successfully restored login access to all users on all accounts. We are continuing to closely monitor our system to ensure there are no remaining performance issues.

Identified: Our team has identified the issue and restored login access to several customers. Some customers are still unable to log in, but our team is continuing to work to restore login access to all customers.

We will continue posting updates as they are available here.

Investigating: Our team has identified that the app is experiencing extreme slowness and the login is down for several customers. Our team is working to restore login access and resolve any slowness as quickly as possible.

We will share additional updates about this incident on this page as soon as they become available.

Resolved: Our team has been monitoring system performance throughout this evening and ensured that all systems are fully operational.

This incident will be marked Resolved. If you continue to experience any issues with your account, please contact Support for further assistance.

Monitoring: Our team has restored full functionality and access to the application for all accounts and users. We will continue to monitor our systems closely to ensure there are no further access issues with the platform.

Monitoring: Some areas of the product continue to be slow to load or unreachable by some customers. Our team is continuing to work on restoring full access and functionality to all users.

We will post further updates as soon as they become available to this incident.

Monitoring: Our team has restored access to the application for all users. However, some users may see that certain areas of the product are difficult to access or missing information. For example, some users are not able to load existing Visual Workflows or open and edit emails. Please note that no data has been lost.

Our team is still monitoring the platform as functions are restored, and will continue working to ensure all areas of the platform are fully accessible for all users.

Investigating: Our team has discovered that access to login to the application has gone down again for some customers. We are working to restore login and platform functionality as quickly as possible.

We will post updates here as soon as they are available.

Resolved: After further monitoring, our team has confirmed that all systems remain fully operational. This incident will be marked Resolved.

If you continue to experience any issues with accessing the application or have other product questions, please reach out to our Support team for further assistance.

Monitoring: Our team have updated our systems and restored login access to all accounts. We continue to monitor the platform for performance and login access closely.

Identified: Our team has restored account access to some customers. However, many accounts are still unable to login.

Our team continues to work to restore login access to all users as quickly as possible.

Investigating: Our engineering team is continuing to work to identify and address the login issues with the application as quickly as possible.

We have also received reports that Forms are not being served for impacted accounts as well.

Please continue to check this page for updates, as we will share updates about this incident as soon as they become available.

Investigating: Our team has found that some customers are unable to log into their account. Our team is working to restore login access as quickly as possible.

We will post updates regarding the incident to this page as soon as they become available.

Resolved: After further monitoring, our team has confirmed that all systems remain fully operational. This incident will be marked Resolved.

If you continue to experience any issues with accessing the application or have other product questions, please reach out to our Support team for further assistance.

Monitoring: Our team have updated our systems and restored login access to all accounts. We continue to monitor the platform for performance and login access closely.

Identified: Our team has restored account access to some customers. However, many accounts are still unable to login.

Our team continues to work to restore login access to all users as quickly as possible.

Investigating: Our engineering team is continuing to work to identify and address the login issues with the application as quickly as possible.

We have also received reports that Forms are not being served for impacted accounts as well.

Please continue to check this page for updates, as we will share updates about this incident as soon as they become available.

Investigating: Our team has found that some customers are unable to log into their account. Our team is working to restore login access as quickly as possible.

We will post updates regarding the incident to this page as soon as they become available.