OpenSRS Status

Resolved: Our engineers have resolved the issue that was causing errors and timeouts when performing Domain renewals and registrations, and control panel/API delays and errors at this time.

Start: 2026-10-03 00:35 UTC. End: 2026-10-04 03:03 UTC.

Monitoring: Our engineers have applied a fix in order to resolve the issues being seen at this time. They continue to work on the stability and reliability of the services, and we've moved to a monitoring period at this time.

Further updates as they're provided

Investigating: Clients may currently experience errors and degraded performance when attempting to use the Reseller Control Panel (RCP), or when attempting to interact with the OpenSRS API. Domain renewals and registrations are affected as well.

Our engineers are engaged and working the issue.

Investigating: We are investigating reports of degraded performance affecting OpenSRS API.

We are seeing errors and timeouts when performing Domain renewals and registrations.

Resolved: After continuous monitoring with no new alerts or customer reports, services have fully stabilized and are operating normally.

Monitoring: Our engineering team has fixed the issue. The services are operating normally, and we are continuing to monitor to confirm stability.

Investigating: We are currently experiencing issues affecting OpenSRS, API connection failures. During this time, customers may experience slowness or connection failures while making API calls.

Resolved: In our monitoring we have confirmed the services are stable. This incident is now resolved.

Monitoring: We are seeing improvements in the system and the services are returning to normal.

We will continue to monitor the situation closely.

Investigating: We are currently investigating an issue affecting our OpenSRS API. Our Engineering team is looking into the issue.

During this time resellers may notice slowness, timeouts or intermittent errors with API requests.

We will provide further updates as more information becomes available.

Investigating: Our engineers are actively working on this issue, and the investigation continues. We will keep you posted.

Investigating: Our engineers are investigating reports of degraded performance affecting the openSRS database. New registrations and renewal orders may complete without notification or billing. Customers may also experience delays or errors while processing orders.

Resolved: Our engineers have completed the sync and the inconsistencies across accounts will now reflect changes correctly.

Start: 12:37 UTC 2026-10-01 End: 03:03 UTC 2026-10-04

Monitoring: The engineering team continues to sync the backlog and monitor the progress.

There will be temporary delays while the sync progresses and we will continue to monitor and provide updates during this process.

Monitoring: The engineering teams has addressed the underlying issues causing the display errors. Because a backlog accumulated while the system was down, there will be a temporary delay before updates reflect correctly in the RCP. The teams are actively monitoring the processing queue to ensure everything returns to normal.

Investigating: We are continuing to work to resolve this issue and will update the status once we fix the underlying problem. We apologize for the inconvenience.

Investigating: We are aware of reports of some domains displaying an incorrect status in customer accounts. This may include domain registrations, renewals, or billing showing as "draft" even though the action has been completed in the background.

We are working to resolve this and will update the status display once the underlying issue is fixed. We apologize for the inconvenience.

Resolved: Our engineers have resolved the issue that was causing errors and timeouts when performing Domain renewals and registrations, and control panel/API delays and errors at this time.

Start: 2026-10-03 00:35 UTC. End: 2026-10-04 03:03 UTC.

Monitoring: Our engineers have applied a fix in order to resolve the issues being seen at this time. They continue to work on the stability and reliability of the services, and we've moved to a monitoring period at this time.

Further updates as they're provided

Investigating: Clients may currently experience errors and degraded performance when attempting to use the Reseller Control Panel (RCP), or when attempting to interact with the OpenSRS API. Domain renewals and registrations are affected as well.

Our engineers are engaged and working the issue.

Investigating: We are investigating reports of degraded performance affecting OpenSRS API.

We are seeing errors and timeouts when performing Domain renewals and registrations.

Investigating: Our engineers are actively working on this issue, and the investigation continues. We will keep you posted.

Investigating: Our engineers are investigating reports of degraded performance affecting the openSRS database. New registrations and renewal orders may complete without notification or billing. Customers may also experience delays or errors while processing orders.

Resolved: Our engineers have resolved the issue that was causing errors and timeouts when performing Domain renewals and registrations, and control panel/API delays and errors at this time.

Start: 2026-10-03 00:35 UTC. End: 2026-10-04 03:03 UTC.

Monitoring: Our engineers have applied a fix in order to resolve the issues being seen at this time. They continue to work on the stability and reliability of the services, and we've moved to a monitoring period at this time.

Further updates as they're provided

Investigating: Clients may currently experience errors and degraded performance when attempting to use the Reseller Control Panel (RCP), or when attempting to interact with the OpenSRS API. Domain renewals and registrations are affected as well.

Our engineers are engaged and working the issue.

Investigating: We are investigating reports of degraded performance affecting OpenSRS API.

We are seeing errors and timeouts when performing Domain renewals and registrations.