OpenSRS Status

Resolved: The connectivity issues impacting our API and Reseller Control Panel have been resolved.

Monitoring: Our API and RCP connections are now restored. We will continue to monitor the connections for stability.

Identified: Our team is seeing stability for clients API requests. At this time, customers may still experience intermittent issues when attempting while using the system or making API calls.

Identified: Our team is investigating further reports of slowness or intermittent errors. We will continue to update as we have further information.

Monitoring: We are pleased to report that the Reseller Control Panel and API connections are now fully functional. Our team is currently monitoring the situation closely to ensure continued stability. Thank you for your patience throughout this incident.

Investigating: Our team continues to work on resolving the issues. At this time we are experiencing issues affecting API and the Reseller Control Panel. During this time, customers may not be able to log in to your account, or experience slowness or intermittent errors while using the system or making API calls.

Investigating: We are currently experiencing issues affecting API and the Reseller Control Panel. During this time, customers may experience slowness or intermittent errors while using the system or making API calls.

Our team is actively looking into the root cause, and we will provide an update here as soon as we have more information.

Resolved: The systems are stable and we are solving this incident.

Monitoring: Services have been stable for approx ~1 hour. We are monitoring the situation closely to ensure continued stability.

Monitoring: The systems are recovering slowly. Our team is currently monitoring the situation closely to ensure continued stability.

Identified: We are still experiencing connectivity issues across the Classic Interface, the New Reseller Interface, and the API. Our engineering team has identified the root cause and is actively working on a resolution.

Investigating: We are currently experiencing issues with reseller control panel slowness and API connection failures. Our engineering team is working on this issue. Please wait for further updates.

Investigating: We are currently experiencing issues affecting API. During this time, customers may experience slowness or connection failures while making API calls.

Resolved: Our engineers have resolved the issue that was causing errors and timeouts when performing Domain renewals and registrations, and control panel/API delays and errors at this time.

Start: 2026-10-03 00:35 UTC. End: 2026-10-04 03:03 UTC.

Monitoring: Our engineers have applied a fix in order to resolve the issues being seen at this time. They continue to work on the stability and reliability of the services, and we've moved to a monitoring period at this time.

Further updates as they're provided

Investigating: Clients may currently experience errors and degraded performance when attempting to use the Reseller Control Panel (RCP), or when attempting to interact with the OpenSRS API. Domain renewals and registrations are affected as well.

Our engineers are engaged and working the issue.

Investigating: We are investigating reports of degraded performance affecting OpenSRS API.

We are seeing errors and timeouts when performing Domain renewals and registrations.

Resolved: All Hosted Email Cluster B services (Webmail, IMAP, POP and SMTP mail flow) have fully recovered and are operating normally. All metrics and SLAs have returned to normal levels.

Start Time : 0503 UTC End Time : 0817 UTC

Monitoring: A fix has been implemented and we are monitoring the results. We will update shortly

Investigating: The issue is affecting Webmail, IMAP, and POP services at this time

Investigating: We are seeing an issue with Cluster B email services at this time.

Our engineers are engaged and we'll provide updates as we get them.

Resolved: This incident has been resolved.

Investigating: We are actively investigating a critical issue affecting SSL/TLS certificates on Cluster B. Active certificate installations have become invalidated, causing SSL/TLS connection warnings across Webmail, IMAP, and POP services.

Resolved: All Hosted Email Cluster B services (Webmail, IMAP, POP and SMTP mail flow) have fully recovered and are operating normally. All metrics and SLAs have returned to normal levels.

Start Time : 0503 UTC End Time : 0817 UTC

Monitoring: A fix has been implemented and we are monitoring the results. We will update shortly

Investigating: The issue is affecting Webmail, IMAP, and POP services at this time

Investigating: We are seeing an issue with Cluster B email services at this time.

Our engineers are engaged and we'll provide updates as we get them.

Resolved: The connectivity issues impacting our API and Reseller Control Panel have been resolved.

Monitoring: Our API and RCP connections are now restored. We will continue to monitor the connections for stability.

Identified: Our team is seeing stability for clients API requests. At this time, customers may still experience intermittent issues when attempting while using the system or making API calls.

Identified: Our team is investigating further reports of slowness or intermittent errors. We will continue to update as we have further information.

Monitoring: We are pleased to report that the Reseller Control Panel and API connections are now fully functional. Our team is currently monitoring the situation closely to ensure continued stability. Thank you for your patience throughout this incident.

Investigating: Our team continues to work on resolving the issues. At this time we are experiencing issues affecting API and the Reseller Control Panel. During this time, customers may not be able to log in to your account, or experience slowness or intermittent errors while using the system or making API calls.

Investigating: We are currently experiencing issues affecting API and the Reseller Control Panel. During this time, customers may experience slowness or intermittent errors while using the system or making API calls.

Our team is actively looking into the root cause, and we will provide an update here as soon as we have more information.

Resolved: The systems are stable and we are solving this incident.

Monitoring: Services have been stable for approx ~1 hour. We are monitoring the situation closely to ensure continued stability.

Monitoring: The systems are recovering slowly. Our team is currently monitoring the situation closely to ensure continued stability.

Identified: We are still experiencing connectivity issues across the Classic Interface, the New Reseller Interface, and the API. Our engineering team has identified the root cause and is actively working on a resolution.

Investigating: We are currently experiencing issues with reseller control panel slowness and API connection failures. Our engineering team is working on this issue. Please wait for further updates.

Investigating: We are currently experiencing issues affecting API. During this time, customers may experience slowness or connection failures while making API calls.

Investigating: Our engineers are actively working on this issue, and the investigation continues. We will keep you posted.

Investigating: Our engineers are investigating reports of degraded performance affecting the openSRS database. New registrations and renewal orders may complete without notification or billing. Customers may also experience delays or errors while processing orders.

Resolved: Our engineers have completed the sync and the inconsistencies across accounts will now reflect changes correctly.

Start: 12:37 UTC 2026-10-01 End: 03:03 UTC 2026-10-04

Monitoring: The engineering team continues to sync the backlog and monitor the progress.

There will be temporary delays while the sync progresses and we will continue to monitor and provide updates during this process.

Monitoring: The engineering teams has addressed the underlying issues causing the display errors. Because a backlog accumulated while the system was down, there will be a temporary delay before updates reflect correctly in the RCP. The teams are actively monitoring the processing queue to ensure everything returns to normal.

Investigating: We are continuing to work to resolve this issue and will update the status once we fix the underlying problem. We apologize for the inconvenience.

Investigating: We are aware of reports of some domains displaying an incorrect status in customer accounts. This may include domain registrations, renewals, or billing showing as "draft" even though the action has been completed in the background.

We are working to resolve this and will update the status display once the underlying issue is fixed. We apologize for the inconvenience.

Resolved: Our engineers have resolved the issue that was causing errors and timeouts when performing Domain renewals and registrations, and control panel/API delays and errors at this time.

Start: 2026-10-03 00:35 UTC. End: 2026-10-04 03:03 UTC.

Monitoring: Our engineers have applied a fix in order to resolve the issues being seen at this time. They continue to work on the stability and reliability of the services, and we've moved to a monitoring period at this time.

Further updates as they're provided

Investigating: Clients may currently experience errors and degraded performance when attempting to use the Reseller Control Panel (RCP), or when attempting to interact with the OpenSRS API. Domain renewals and registrations are affected as well.

Our engineers are engaged and working the issue.

Investigating: We are investigating reports of degraded performance affecting OpenSRS API.

We are seeing errors and timeouts when performing Domain renewals and registrations.

Resolved: The systems are stable and we are solving this incident.

Monitoring: Services have been stable for approx ~1 hour. We are monitoring the situation closely to ensure continued stability.

Monitoring: The systems are recovering slowly. Our team is currently monitoring the situation closely to ensure continued stability.

Identified: We are still experiencing connectivity issues across the Classic Interface, the New Reseller Interface, and the API. Our engineering team has identified the root cause and is actively working on a resolution.

Investigating: We are currently experiencing issues with reseller control panel slowness and API connection failures. Our engineering team is working on this issue. Please wait for further updates.

Investigating: We are currently experiencing issues affecting API. During this time, customers may experience slowness or connection failures while making API calls.

Investigating: Our engineers are actively working on this issue, and the investigation continues. We will keep you posted.

Investigating: Our engineers are investigating reports of degraded performance affecting the openSRS database. New registrations and renewal orders may complete without notification or billing. Customers may also experience delays or errors while processing orders.

Resolved: Our engineers have resolved the issue that was causing errors and timeouts when performing Domain renewals and registrations, and control panel/API delays and errors at this time.

Start: 2026-10-03 00:35 UTC. End: 2026-10-04 03:03 UTC.

Monitoring: Our engineers have applied a fix in order to resolve the issues being seen at this time. They continue to work on the stability and reliability of the services, and we've moved to a monitoring period at this time.

Further updates as they're provided

Investigating: Clients may currently experience errors and degraded performance when attempting to use the Reseller Control Panel (RCP), or when attempting to interact with the OpenSRS API. Domain renewals and registrations are affected as well.

Our engineers are engaged and working the issue.

Investigating: We are investigating reports of degraded performance affecting OpenSRS API.

We are seeing errors and timeouts when performing Domain renewals and registrations.