Nylas Status
Real-time updates of Nylas issues and outages
Nylas status is Operational
Webhooks
Outlook.com
Active Incidents
Microsoft has disabled Basic (Non-OAuth) authentication for Exchange Online mailboxes using Free or Family licenses - also known as Personal Accounts. These include free email addresses using the domains outlook.com, hotmail.com, live.com, msn.com, and others.
Microsoft only allows these mailboxes to use Exchange Web Services and Exchange ActiveSync using Basic authentication, so these mailboxes are no longer able to utilize those services. Our API v2 uses both of those services to communicate with all Microsoft mailboxes.
Microsoft has provided no work-around for continuing to use those services, so these mailboxes can no longer use our API v2 and must start using our API v3. We use Microsoft Graph API for our API v3 and that is not affected.
This does NOT affect paid mailboxes using Microsoft's Business or School licenses. This also does NOT affect on-premise Exchange mailboxes. Only free mailboxes using Microsoft's Free or Family licenses are affected.
Recently Resolved Incidents
We are seeing missing webhooks for both EU & US data centers and are investigating the issue.
We apologize for the inconvenience and appreciate your patience. If you have any questions or concerns, please contact our support team (support@nylas.com).
Nylas Outage Survival Guide
Nylas Components
Nylas Application Services
API
Dashboard
Scheduler
Sync Engine
Sync Status
Webhooks
We are seeing missing webhooks for both EU & US data centers and are investigating the issue.
We apologize for the inconvenience and appreciate your patience. If you have any questions or concerns, please contact our support team (support@nylas.com).
Developer Console
Streams
Nylas 3rd Party Providers
Microsoft 365
Yahoo!
Outlook.com
Microsoft has disabled Basic (Non-OAuth) authentication for Exchange Online mailboxes using Free or Family licenses - also known as Personal Accounts. These include free email addresses using the domains outlook.com, hotmail.com, live.com, msn.com, and others.
Microsoft only allows these mailboxes to use Exchange Web Services and Exchange ActiveSync using Basic authentication, so these mailboxes are no longer able to utilize those services. Our API v2 uses both of those services to communicate with all Microsoft mailboxes.
Microsoft has provided no work-around for continuing to use those services, so these mailboxes can no longer use our API v2 and must start using our API v3. We use Microsoft Graph API for our API v3 and that is not affected.
This does NOT affect paid mailboxes using Microsoft's Business or School licenses. This also does NOT affect on-premise Exchange mailboxes. Only free mailboxes using Microsoft's Free or Family licenses are affected.
iCloud
Cloudflare
Mailgun
Nylas Subproccessors
* Subprocessor Change Notification
AWS
GCP
&Open
Atlassian Pty Ltd
Apollo
Cloudflare
Coralogix
Datasiv
Docusign
Drata
Gong.io
Honeycomb.io
Hubspot
Ketch
Kong Inc.
Looker
Marketo
Microsoft
New Relic
Recurly Inc.
Retool Inc.
Rootly, Inc.
Salesforce
SalesHood
Salesloft
Slack
Stripe
Tropic
Twilio Segment
Vercel
Woopra
Zendesk
ZoomInfo
Fastly
Nylas Alternatives
Engagement Tracking Service (redirecting clicks and serving opens) - USA
We are experiencing an elevated level of errors for Engagement Tracker Service
Note: This issue does not impact SparkPost customers hosted in the EU.
SMS
We are experiencing SMS delivery delays when sending messages to to Halotel Network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Conversations
We are currently investigating an elevated rate of HTTP 500 errors for Chat API. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
