Nylas Status
Real-time updates of Nylas issues and outages
Nylas status is Operational
API
Sync Engine
Webhooks
Outlook.com
Active Incidents
Microsoft has re-opened a previous incident for an issue that is affecting third party connections to a small number of Outlook.com mailboxes and other free Microsoft email accounts (link to their status page is below).
This issue can cause Nylas accounts connected to these mailboxes to abruptly go invalid and require re-authentication to continue. Our system automatically retries the credentials before setting accounts Invalid, but Microsoft's servers are still incorrectly rejecting them at times. This has been occurring sporadically since late January.
Until Microsoft resolves this issue, our recommended work-around is to ensure that the users are authenticating these accounts with App Passwords and re-authenticate when the Nylas account goes Invalid.
More information: https://support.microsoft.com/en-us/office/outlook-and-other-apps-are-unable-to-connect-to-outlook-com-f4202ebf-89c6-4a8a-bec3-3d60cf7deaef
Recently Resolved Incidents
We are currently experiencing Google grants not syncing across our system, and our API for Google is currently not returning results. Reports are coming in around the Internet of the Google API being down, but Google has not posted anything to their status page at the time of this post.
Our engineering team is actively investigating the issue and working to identify the root cause.
Next Update: We will provide an update in 30 minutes or sooner if we have more information.
We apologize for the inconvenience and appreciate your patience. If you have any questions or concerns, please contact our support team (support@nylas.com).
Nylas Outage Survival Guide
Nylas Components
Nylas Application Services
API
We are currently experiencing Google grants not syncing across our system, and our API for Google is currently not returning results. Reports are coming in around the Internet of the Google API being down, but Google has not posted anything to their status page at the time of this post.
Our engineering team is actively investigating the issue and working to identify the root cause.
Next Update: We will provide an update in 30 minutes or sooner if we have more information.
We apologize for the inconvenience and appreciate your patience. If you have any questions or concerns, please contact our support team (support@nylas.com).
Dashboard
Scheduler
Sync Engine
We are currently experiencing Google grants not syncing across our system, and our API for Google is currently not returning results. Reports are coming in around the Internet of the Google API being down, but Google has not posted anything to their status page at the time of this post.
Our engineering team is actively investigating the issue and working to identify the root cause.
Next Update: We will provide an update in 30 minutes or sooner if we have more information.
We apologize for the inconvenience and appreciate your patience. If you have any questions or concerns, please contact our support team (support@nylas.com).
Sync Status
Webhooks
We are currently experiencing Google grants not syncing across our system, and our API for Google is currently not returning results. Reports are coming in around the Internet of the Google API being down, but Google has not posted anything to their status page at the time of this post.
Our engineering team is actively investigating the issue and working to identify the root cause.
Next Update: We will provide an update in 30 minutes or sooner if we have more information.
We apologize for the inconvenience and appreciate your patience. If you have any questions or concerns, please contact our support team (support@nylas.com).
Developer Console
Streams
Nylas 3rd Party Providers
Microsoft 365
We are currently experiencing Google grants not syncing across our system, and our API for Google is currently not returning results. Reports are coming in around the Internet of the Google API being down, but Google has not posted anything to their status page at the time of this post.
Our engineering team is actively investigating the issue and working to identify the root cause.
Next Update: We will provide an update in 30 minutes or sooner if we have more information.
We apologize for the inconvenience and appreciate your patience. If you have any questions or concerns, please contact our support team (support@nylas.com).
Yahoo!
Outlook.com
Microsoft has re-opened a previous incident for an issue that is affecting third party connections to a small number of Outlook.com mailboxes and other free Microsoft email accounts (link to their status page is below).
This issue can cause Nylas accounts connected to these mailboxes to abruptly go invalid and require re-authentication to continue. Our system automatically retries the credentials before setting accounts Invalid, but Microsoft's servers are still incorrectly rejecting them at times. This has been occurring sporadically since late January.
Until Microsoft resolves this issue, our recommended work-around is to ensure that the users are authenticating these accounts with App Passwords and re-authenticate when the Nylas account goes Invalid.
More information: https://support.microsoft.com/en-us/office/outlook-and-other-apps-are-unable-to-connect-to-outlook-com-f4202ebf-89c6-4a8a-bec3-3d60cf7deaef
iCloud
Cloudflare
Mailgun
Nylas Subproccessors
* Subprocessor Change Notification
AWS
GCP
&Open
Atlassian Pty Ltd
Apollo
Cloudflare
Coralogix
Datasiv
Docusign
Drata
Gong.io
Honeycomb.io
Hubspot
Ketch
Kong Inc.
Looker
Marketo
Microsoft
New Relic
Recurly Inc.
Retool Inc.
Rootly, Inc.
Salesforce
SalesHood
Salesloft
Slack
Stripe
Tropic
Twilio Segment
Vercel
Woopra
Zendesk
ZoomInfo
Fastly
Nylas Alternatives
SMS
We are experiencing SMS delivery delays when sending messages to to Halotel Network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Conversations
We are currently investigating an elevated rate of HTTP 500 errors for Chat API. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
PSTN Calls
Dear Valued Customer,
We observed partial\intermittent Inbound Call failures in the India region towards Mumbai phone numbers. Calls originating from International Caller IDs towards India were not affected. All other services are operating normally.
We're actively working with our carrier partner to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
