SparkPost Status
Real-time updates of SparkPost issues and outages
SparkPost status is Operational
SMTP Delivery - EUROPE
Suppression List API - USA
Active Incidents
No active incidents
Recently Resolved Incidents
We are experiencing an elevated level of errors and latency on Suppression List API for some SparkPost customers. Please retry any 5xx error.
Note: This issue does not impact SparkPost customers hosted in the EU.
Outbound message delivery is delayed/slow for some SparkPost customers (EU hosted only)
SparkPost Outage Survival Guide
SparkPost Components
SparkPost Application (WebUI)
SparkPost Application - USA
SparkPost Application - EUROPE
SparkPost SMTP Delivery (Outbound Message Delivery)
SMTP Delivery - USA
SMTP Delivery - EUROPE
Outbound message delivery is delayed/slow for some SparkPost customers (EU hosted only)
SparkPost Transmissions API
Transmissions API - USA
Transmissions API - EUROPE
SparkPost SMTP API
SMTP API - USA
SMTP API - EUROPE
SparkPost Metrics API
Metrics API - USA
Metrics API - EUROPE
SparkPost Events API
Events API - USA
Events API - EUROPE
SparkPost Relay Webhooks Delivery Service
Relay Webhooks - USA
Relay Webhooks - EUROPE
SparkPost Sending Domains API
Sending Domains API - USA
Sending Domains API - EUROPE
SparkPost Suppression List API
Suppression List API - USA
We are experiencing an elevated level of errors and latency on Suppression List API for some SparkPost customers. Please retry any 5xx error.
Note: This issue does not impact SparkPost customers hosted in the EU.
Suppression List API - EUROPE
SparkPost Event Webhook Delivery Service
Event Webhooks - USA
Event Webhooks - EUROPE
SparkPost Engagement Tracking Service
Engagement Tracking Service (redirecting clicks and serving opens) - USA
Engagement Tracking Service (redirecting clicks and serving opens) - EUROPE
SparkPost Mailbox Provider Service Interruption
SparkPost Blocklist API
Blocklist API - USA
Blocklist API - EUROPE
SparkPost Alerts API
Alerts API - USA
Alerts API - EUROPE
SparkPost Alternatives
Outlook.com
Microsoft has re-opened a previous incident for an issue that is affecting third party connections to a small number of Outlook.com mailboxes and other free Microsoft email accounts (link to their status page is below).
This issue can cause Nylas accounts connected to these mailboxes to abruptly go invalid and require re-authentication to continue. Our system automatically retries the credentials before setting accounts Invalid, but Microsoft's servers are still incorrectly rejecting them at times. This has been occurring sporadically since late January.
Until Microsoft resolves this issue, our recommended work-around is to ensure that the users are authenticating these accounts with App Passwords and re-authenticate when the Nylas account goes Invalid.
More information: https://support.microsoft.com/en-us/office/outlook-and-other-apps-are-unable-to-connect-to-outlook-com-f4202ebf-89c6-4a8a-bec3-3d60cf7deaef
PSTN Calls
Dear Valued Customer,
We observed partial\intermittent Inbound Call failures in the India region towards Mumbai phone numbers. Calls originating from International Caller IDs towards India were not affected. All other services are operating normally.
We're actively working with our carrier partner to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
Plivo Carrier Partners: Messaging API
SMS
We are experiencing SMS delivery delays when sending messages to to Halotel Network in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Conversations
We are currently investigating an elevated rate of HTTP 500 errors for Chat API. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
