Netomi Status

Resolved: The issue stands resolved now, all services are operational

Identified: We are continuing to work on the fix.

Identified: We are continuing to work on the fix.

Identified: We have identified the issue and working on a fix.

Investigating: We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Resolved: This incident has been resolved.

Investigating: We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Resolved: The issue stands resolved now, all services are operational

Investigating: We are observing delays in the event processing in the US region. As a result, some users may experience a delay getting a response from Netomi on chat and email channels. We are aware of the problem and currently investigating it.

Resolved: The issue stands resolved now, all services are operational

Identified: We have identified the issue and our team is working on restoring the impacted services.

Investigating: We are currently investigating an issue related to Netomi Services.

Resolved: All Netomi services are operational and customers can continue to interact as usual.

We are continuing to monitor the performance.

Monitoring: All Netomi services are operational and customers can continue to interact as usual.

We are continuing to monitor the performance.

Monitoring: We are continuing to monitor the services.

Monitoring: Netomi services are operational and customers can continue to interact as usual. Please note certain advanced features (images, cards, carousels) will appear as text-only in chat.

Monitoring: We are continuing to monitor the services.

Investigating: We are currently experiencing technical difficulties affecting several of our services, including Netomi Chat Widget, Observation Panel, Prediction and Response Generation. These issues are related to a broader incident reported on the AWS Health Status page: https://health.aws.amazon.com/health/status.

As a result, Netomi Status Page notifications may also be delayed or unavailable. Our engineering teams are actively monitoring the situation and working to mitigate the impact on our platform.

Next update will be in 30 minutes.