Textline status is Partially Degraded Service

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Textline Web Application

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Textline Telecommunications carrier

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Twilio SMS
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Twilio MMS
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Twilio SMS Long Code, North America
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Twilio MMS Long Code, North America
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Twilio SMS Toll-Free, North America
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Active Incidents

Inbound Message Delays in Conversation Windows
Started 3 Oct 2025 19:06:34 (3 days ago), still ongoing
Minor Incident
Identified
Textline Web Application

We are investigating a spike in our message sync queue beginning around 10:00 AM PT. This is causing intermittent delays where inbound messages appear in the conversation list but do not immediately display in the conversation window. Conversations eventually sync, but with noticeable lag. We are actively monitoring error logs and working to restore normal performance.

Recently Resolved Incidents

Recurring 'Unauthorized Action' Error Blocking Account Access
Started 3 Oct 2025 19:01:23 (3 days ago), resolved 3 Oct 2025 23:05:11 (2 days ago)
Minor Incident
Resolved
Textline Web Application

Some customers are seeing a recurring “Unauthorized action. Please reload to continue” error, preventing account access. Textline engineering is aware of the affected accounts and is actively working to resolve.

Twilio Messaging Latency
Started 3 Oct 2025 16:04:38 (3 days ago), resolved 3 Oct 2025 18:55:59 (3 days ago)
Minor Incident
Resolved
Twilio SMS
Twilio MMS

There is an ongoing situation impacting Twilio’s SMS and MMS services. Their monitoring systems have detected an increase in 500 errors, which means some messages may fail to send or experience delays. Twilio’s engineering team is actively investigating the issue and working to resolve it as quickly as possible.

Textline Application Latency
Started 30 Sep 2025 17:55:46 (6 days ago), resolved 3 Oct 2025 16:03:21 (3 days ago)
Incident without Impact
Resolved
Textline Web Application

Textline is experiencing extreme message load. Resources are being scaled up to manage the increased volume.

Textline Outage Survival Guide

A step-by-step guide to help you survive a Textline outage
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    Textline Components

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    Textline Web Application

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    Inbound Message Delays in Conversation Windows
    Started 3 Oct 2025 19:06:34 (3 days ago), still ongoing
    Minor Incident
    Identified
    Textline Web Application

    We are investigating a spike in our message sync queue beginning around 10:00 AM PT. This is causing intermittent delays where inbound messages appear in the conversation list but do not immediately display in the conversation window. Conversations eventually sync, but with noticeable lag. We are actively monitoring error logs and working to restore normal performance.

    Recurring 'Unauthorized Action' Error Blocking Account Access
    Started 3 Oct 2025 19:01:23 (3 days ago), resolved 3 Oct 2025 23:05:11 (2 days ago)
    Minor Incident
    Resolved
    Textline Web Application

    Some customers are seeing a recurring “Unauthorized action. Please reload to continue” error, preventing account access. Textline engineering is aware of the affected accounts and is actively working to resolve.

    Textline Application Latency
    Started 30 Sep 2025 17:55:46 (6 days ago), resolved 3 Oct 2025 16:03:21 (3 days ago)
    Incident without Impact
    Resolved
    Textline Web Application

    Textline is experiencing extreme message load. Resources are being scaled up to manage the increased volume.

    Textline API

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    Textline AWS s3-us-standard

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    Textline AWS rds-us-east-1

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    Textline AWS cloudfront

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    Textline Heroku

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    Textline Stripe JS

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    Textline Cloudflare Firewall

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    Textline Telecommunications carrier

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    Twilio SMS
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    Twilio Messaging Latency
    Started 3 Oct 2025 16:04:38 (3 days ago), resolved 3 Oct 2025 18:55:59 (3 days ago)
    Minor Incident
    Resolved
    Twilio SMS
    Twilio MMS

    There is an ongoing situation impacting Twilio’s SMS and MMS services. Their monitoring systems have detected an increase in 500 errors, which means some messages may fail to send or experience delays. Twilio’s engineering team is actively investigating the issue and working to resolve it as quickly as possible.

    Twilio MMS
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    Twilio Messaging Latency
    Started 3 Oct 2025 16:04:38 (3 days ago), resolved 3 Oct 2025 18:55:59 (3 days ago)
    Minor Incident
    Resolved
    Twilio SMS
    Twilio MMS

    There is an ongoing situation impacting Twilio’s SMS and MMS services. Their monitoring systems have detected an increase in 500 errors, which means some messages may fail to send or experience delays. Twilio’s engineering team is actively investigating the issue and working to resolve it as quickly as possible.

    Twilio SMS Long Code, North America
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    Twilio MMS Long Code, North America
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    Bandwidth
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    Signalwire
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    Twilio SMS Toll-Free, North America
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    Vonage API 10 DLC
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    Twilio MMS Toll-Free, North America
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    Twilio SMS, Latin America
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    Vonage API Outbound SMS
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    Vonage API Inbound SMS
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    Vonage API North America (US, Canada & Caribbean) traffic
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    Aircall Messaging (SMS*/MMS*)
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    Textline Social Media Channel

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    Facebook Messenger
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    Instagram Business Messaging
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