Forethought AI status is Operational

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Dashboard
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Active Incidents

No active incidents

Recently Resolved Incidents

Invalid Solve Conversations in Dashboard Insights
Started 3 Feb 2026 18:28:42 (3 days ago), resolved 5 Feb 2026 00:34:33 (1 day ago)
Critical Incident
Resolved
Dashboard

We have identified an issue causing inflated conversation metrics within Dashboard Insights for customers utilizing initial-intent-id.

A fix has been implemented to prevent new occurrences, and we are currently performing a data cleanup to remove invalid records and restore accurate reporting.

Dashboard Outage
Started 3 Feb 2026 18:39:42 (3 days ago), resolved 3 Feb 2026 21:29:19 (2 days ago)
Minor Incident
Resolved
Dashboard

Dashboard is currently unavailable for all users. We are investigating and will provide updates shortly.

Forethought AI Outage Survival Guide

A step-by-step guide to help you survive a Forethought AI outage
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    Forethought AI Components

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    Forethought AI API

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    Forethought AI Assist

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    Assist
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    Forethought AI Discover

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    Discover
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    Forethought AI Solve

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    Solve Widget
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    Solve Email
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    Solve Voice
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    Solve for Slack
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    Forethought AI Triage

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    Triage
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    Forethought AI Dashboard

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    Dashboard
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    Invalid Solve Conversations in Dashboard Insights
    Started 3 Feb 2026 18:28:42 (3 days ago), resolved 5 Feb 2026 00:34:33 (1 day ago)
    Critical Incident
    Resolved
    Dashboard

    We have identified an issue causing inflated conversation metrics within Dashboard Insights for customers utilizing initial-intent-id.

    A fix has been implemented to prevent new occurrences, and we are currently performing a data cleanup to remove invalid records and restore accurate reporting.

    Dashboard Outage
    Started 3 Feb 2026 18:39:42 (3 days ago), resolved 3 Feb 2026 21:29:19 (2 days ago)
    Minor Incident
    Resolved
    Dashboard

    Dashboard is currently unavailable for all users. We are investigating and will provide updates shortly.