Forethought AI Status

Resolved: This incident has been resolved.

Identified: Update: The data cleanup is complete. All Dashboard Insights and historical analytics have returned to normal. This incident is resolved.

Identified: Update: We are currently in the process of cleaning the affected historical data.

You will see your analytics returning to normal levels over the next 24 hours as this process completes.

Identified: We have identified an issue causing inflated conversation metrics within Dashboard Insights for customers utilizing initial-intent-id.

A fix has been implemented to prevent new occurrences, and we are currently performing a data cleanup to remove invalid records and restore accurate reporting.

Resolved: This incident has been resolved. The issue looks to have resulted from the earlier Cloudflare outage. Dashboard is now stable.

Monitoring: We have rolled back to the latest stable deployment and the dashboard is functional. We are investigating the root cause and will continue to monitor.

Investigating: Dashboard is currently unavailable for all users. We are investigating and will provide updates shortly.