Chatfuel Status

Identified: We have prepared a fix for this issue and it will be released by the end of the week, after all internal tests are complete. For now, some users might not be searchable through Live Chat or People Tab.

Identified: Due to a recent Meta change on their API, some users may not appear correctly in your bot's People Tab. Our team is aware of this issue and we are already working on a fix. We will resolve the issue after running some internal tests to ensure everything is working correctly.

Resolved: This incident has been resolved.

Investigating: We are continuing to investigate this issue.

Investigating: This issue is only affecting Panel (https://panel.chatfuel.com), and only through "Fuely AI" mode. Flowbuilder mode is not affected.

Investigating: We are currently investigating an issue where AI answers may be sent with a delay.

Resolved: This incident has been resolved.

Investigating: Meta is currently experiencing issues impacting Recurring notifications on Facebook, they are not working and new broadcasts can't be send. Our team is monitoring the situation, and we are waiting for an update from Meta for more information.

Resolved: This incident has been resolved. Live Chat notifications should be fixed by the end of this week. Contact support if you still have any issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented. For now, the Live Chat notifications are disabled due to performance issues, but we are working on resolving this issue as soon as possible.

Investigating: We are currently investigating an issue where our Panel (https://panel.chatfuel.com - not to be confused with Dashboard) is down.