Ada Status
Real-time updates of Ada issues and outages
Ada status is Under Maintenance
Social Messaging
Ada AI Agent
Ada Twilio SMS Long Code, North America
Ada Twilio SMS Long Code, North America
Ada Twilio SMS Short Code, North America
Ada Twilio SMS Toll-Free, North America
Active Incidents
No active incidents
Recently Resolved Incidents
Some customers are experiencing issues with our chat services. This is affecting some chatters interacting with Ada bots over Social Channels. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
Issue: Clients trying to activate the email channel on their ai agent may be met with an error. Who it affects: this only affects new activations. Existing ai agent email configurations remain unaffected.
Issue: some ai agents are seeing a decrease in their ability to match questions to existing knowledge articles. Who it affects: we're working on determining full impact and initial review shows that not all ai agents are affected or affected to the same degree.
Ada Outage Survival Guide
Ada Components
Ada Dashboard
Ada Agent Handoffs
Ada Channels
Issue: Clients trying to activate the email channel on their ai agent may be met with an error. Who it affects: this only affects new activations. Existing ai agent email configurations remain unaffected.
Social Messaging
Some customers are experiencing issues with our chat services. This is affecting some chatters interacting with Ada bots over Social Channels. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
Voice
Chat
Ada APIs
Ada AI Agent
Issue: some ai agents are seeing a decrease in their ability to match questions to existing knowledge articles. Who it affects: we're working on determining full impact and initial review shows that not all ai agents are affected or affected to the same degree.
