Ada Status

Resolved: This incident is resolved. There were issues with one of our upstream providers which has been resolved. Analytics data backfill will take up to a day to process all the data it missed during the day of downtime.

Monitoring: A fix has been implemented and we are monitoring results. Data displayed in dashboards and reports may be partial or incomplete until the data backfill completes. We will provide a further update on when data is expected to be completely backfilled.

Investigating: Some of our customers may have difficulty loading analytics and performance dashboards. They may not be rendering properly. We do not see any data loss and the issue is affecting the UI only at this time.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Analytics processing remains delayed, but is expected to be in a healthy state once processing completes. All other product functionality is currently operating normally.

Identified: We are continuing to work on a fix for this issue. While AWS reports recovery, we are still observing residual effects across some systems and are monitoring closely. Analytics processing remains delayed. Voice conversations continue to be unavailable due to an ongoing third-party issue. SMS conversations are possibly affected. All other product functionality is currently operating normally.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We’re continuing to monitor and investigate ongoing degradation due to the AWS US-East-1 outage. Some systems are recovering, though message processing remains intermittent as upstream broker connectivity stabilizes.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We're continuing to work with our upstream providers to return functionality to our affected services.

Monitoring: Some users may experience a delay in receiving responses over the email channel. Our upstream provider is working to resolve the issue to this service.

Monitoring: We're investigating issues reported with our Voice channel. Our upstream provider is aware of an issue and we're investigating for other causes related to this issue.

Monitoring: Our upstream provider has reported some additional services that are currently experiencing performance issues. We've updated our components status to reflect this. Users may see latency or a lack of response in Handoffs that are related to Sunshine conversations and social channels (eg. Facebook Messenger).

Monitoring: Other Analytics data (eg. dashboard reports) has been identified as affected by this issue. We are including these in our efforts to solve the latency in the conversations view.

Monitoring: Users should see improvements and full restoration of core Ada Services. Some users may find the conversations view is experiencing latency or failing to load in the Dashboard. Our team is working with our upstream provider to resolve the issue as the rest of the services return to a healthy state.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Our investigation is ongoing. We have determined that several core Ada services are currently affected by an issue originating with an upstream provider.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Analytics processing remains delayed, but is expected to be in a healthy state once processing completes. All other product functionality is currently operating normally.

Identified: We are continuing to work on a fix for this issue. While AWS reports recovery, we are still observing residual effects across some systems and are monitoring closely. Analytics processing remains delayed. Voice conversations continue to be unavailable due to an ongoing third-party issue. SMS conversations are possibly affected. All other product functionality is currently operating normally.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We’re continuing to monitor and investigate ongoing degradation due to the AWS US-East-1 outage. Some systems are recovering, though message processing remains intermittent as upstream broker connectivity stabilizes.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We're continuing to work with our upstream providers to return functionality to our affected services.

Monitoring: Some users may experience a delay in receiving responses over the email channel. Our upstream provider is working to resolve the issue to this service.

Monitoring: We're investigating issues reported with our Voice channel. Our upstream provider is aware of an issue and we're investigating for other causes related to this issue.

Monitoring: Our upstream provider has reported some additional services that are currently experiencing performance issues. We've updated our components status to reflect this. Users may see latency or a lack of response in Handoffs that are related to Sunshine conversations and social channels (eg. Facebook Messenger).

Monitoring: Other Analytics data (eg. dashboard reports) has been identified as affected by this issue. We are including these in our efforts to solve the latency in the conversations view.

Monitoring: Users should see improvements and full restoration of core Ada Services. Some users may find the conversations view is experiencing latency or failing to load in the Dashboard. Our team is working with our upstream provider to resolve the issue as the rest of the services return to a healthy state.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Our investigation is ongoing. We have determined that several core Ada services are currently affected by an issue originating with an upstream provider.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Analytics processing remains delayed, but is expected to be in a healthy state once processing completes. All other product functionality is currently operating normally.

Identified: We are continuing to work on a fix for this issue. While AWS reports recovery, we are still observing residual effects across some systems and are monitoring closely. Analytics processing remains delayed. Voice conversations continue to be unavailable due to an ongoing third-party issue. SMS conversations are possibly affected. All other product functionality is currently operating normally.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We’re continuing to monitor and investigate ongoing degradation due to the AWS US-East-1 outage. Some systems are recovering, though message processing remains intermittent as upstream broker connectivity stabilizes.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We're continuing to work with our upstream providers to return functionality to our affected services.

Monitoring: Some users may experience a delay in receiving responses over the email channel. Our upstream provider is working to resolve the issue to this service.

Monitoring: We're investigating issues reported with our Voice channel. Our upstream provider is aware of an issue and we're investigating for other causes related to this issue.

Monitoring: Our upstream provider has reported some additional services that are currently experiencing performance issues. We've updated our components status to reflect this. Users may see latency or a lack of response in Handoffs that are related to Sunshine conversations and social channels (eg. Facebook Messenger).

Monitoring: Other Analytics data (eg. dashboard reports) has been identified as affected by this issue. We are including these in our efforts to solve the latency in the conversations view.

Monitoring: Users should see improvements and full restoration of core Ada Services. Some users may find the conversations view is experiencing latency or failing to load in the Dashboard. Our team is working with our upstream provider to resolve the issue as the rest of the services return to a healthy state.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Our investigation is ongoing. We have determined that several core Ada services are currently affected by an issue originating with an upstream provider.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Analytics processing remains delayed, but is expected to be in a healthy state once processing completes. All other product functionality is currently operating normally.

Identified: We are continuing to work on a fix for this issue. While AWS reports recovery, we are still observing residual effects across some systems and are monitoring closely. Analytics processing remains delayed. Voice conversations continue to be unavailable due to an ongoing third-party issue. SMS conversations are possibly affected. All other product functionality is currently operating normally.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We’re continuing to monitor and investigate ongoing degradation due to the AWS US-East-1 outage. Some systems are recovering, though message processing remains intermittent as upstream broker connectivity stabilizes.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We're continuing to work with our upstream providers to return functionality to our affected services.

Monitoring: Some users may experience a delay in receiving responses over the email channel. Our upstream provider is working to resolve the issue to this service.

Monitoring: We're investigating issues reported with our Voice channel. Our upstream provider is aware of an issue and we're investigating for other causes related to this issue.

Monitoring: Our upstream provider has reported some additional services that are currently experiencing performance issues. We've updated our components status to reflect this. Users may see latency or a lack of response in Handoffs that are related to Sunshine conversations and social channels (eg. Facebook Messenger).

Monitoring: Other Analytics data (eg. dashboard reports) has been identified as affected by this issue. We are including these in our efforts to solve the latency in the conversations view.

Monitoring: Users should see improvements and full restoration of core Ada Services. Some users may find the conversations view is experiencing latency or failing to load in the Dashboard. Our team is working with our upstream provider to resolve the issue as the rest of the services return to a healthy state.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Our investigation is ongoing. We have determined that several core Ada services are currently affected by an issue originating with an upstream provider.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Our team is actively working on identifying the cause of the issue.

Investigating: We have identified that certain AI Agent instances are experiencing issues with the Voice channel. Our team is currently investigating the root cause. We will provide further updates as more information becomes available.

Monitoring: Following the AWS outage on October 20th, we have identified that certain AI Agent instances are missing voice channel configurations. Our team is currently investigating the root cause.

In the meantime, we recommend reviewing the voice channel settings in your AI Agent instances to ensure proper connectivity.

We will provide further updates as more information becomes available.

Investigating: Following the AWS outage on October 20th, we have identified that certain AI Agent instances are missing voice channel configurations. Our team is currently investigating the root cause.

In the meantime, we recommend reviewing the voice channel settings in your AI Agent instances to ensure proper connectivity.

We will provide further updates as more information becomes available.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Analytics processing remains delayed, but is expected to be in a healthy state once processing completes. All other product functionality is currently operating normally.

Identified: We are continuing to work on a fix for this issue. While AWS reports recovery, we are still observing residual effects across some systems and are monitoring closely. Analytics processing remains delayed. Voice conversations continue to be unavailable due to an ongoing third-party issue. SMS conversations are possibly affected. All other product functionality is currently operating normally.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We’re continuing to monitor and investigate ongoing degradation due to the AWS US-East-1 outage. Some systems are recovering, though message processing remains intermittent as upstream broker connectivity stabilizes.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We're continuing to work with our upstream providers to return functionality to our affected services.

Monitoring: Some users may experience a delay in receiving responses over the email channel. Our upstream provider is working to resolve the issue to this service.

Monitoring: We're investigating issues reported with our Voice channel. Our upstream provider is aware of an issue and we're investigating for other causes related to this issue.

Monitoring: Our upstream provider has reported some additional services that are currently experiencing performance issues. We've updated our components status to reflect this. Users may see latency or a lack of response in Handoffs that are related to Sunshine conversations and social channels (eg. Facebook Messenger).

Monitoring: Other Analytics data (eg. dashboard reports) has been identified as affected by this issue. We are including these in our efforts to solve the latency in the conversations view.

Monitoring: Users should see improvements and full restoration of core Ada Services. Some users may find the conversations view is experiencing latency or failing to load in the Dashboard. Our team is working with our upstream provider to resolve the issue as the rest of the services return to a healthy state.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Our investigation is ongoing. We have determined that several core Ada services are currently affected by an issue originating with an upstream provider.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Analytics processing remains delayed, but is expected to be in a healthy state once processing completes. All other product functionality is currently operating normally.

Identified: We are continuing to work on a fix for this issue. While AWS reports recovery, we are still observing residual effects across some systems and are monitoring closely. Analytics processing remains delayed. Voice conversations continue to be unavailable due to an ongoing third-party issue. SMS conversations are possibly affected. All other product functionality is currently operating normally.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We’re continuing to monitor and investigate ongoing degradation due to the AWS US-East-1 outage. Some systems are recovering, though message processing remains intermittent as upstream broker connectivity stabilizes.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We're continuing to work with our upstream providers to return functionality to our affected services.

Monitoring: Some users may experience a delay in receiving responses over the email channel. Our upstream provider is working to resolve the issue to this service.

Monitoring: We're investigating issues reported with our Voice channel. Our upstream provider is aware of an issue and we're investigating for other causes related to this issue.

Monitoring: Our upstream provider has reported some additional services that are currently experiencing performance issues. We've updated our components status to reflect this. Users may see latency or a lack of response in Handoffs that are related to Sunshine conversations and social channels (eg. Facebook Messenger).

Monitoring: Other Analytics data (eg. dashboard reports) has been identified as affected by this issue. We are including these in our efforts to solve the latency in the conversations view.

Monitoring: Users should see improvements and full restoration of core Ada Services. Some users may find the conversations view is experiencing latency or failing to load in the Dashboard. Our team is working with our upstream provider to resolve the issue as the rest of the services return to a healthy state.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Our investigation is ongoing. We have determined that several core Ada services are currently affected by an issue originating with an upstream provider.

Resolved: This incident has been resolved.

Monitoring: We're seeing that functionality has returned and we'll continue to monitor chat performance.

Monitoring: A fix has been implemented and we are currently monitoring the results

Investigating: We are continuing to investigate this issue.

Investigating: We're currently investigating reports of the chat window being unavailable to end users. The reports note that a 403 error message is seen when the chat is unavailable. We'll continue to provide updates every 30 minutes.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Analytics processing remains delayed, but is expected to be in a healthy state once processing completes. All other product functionality is currently operating normally.

Identified: We are continuing to work on a fix for this issue. While AWS reports recovery, we are still observing residual effects across some systems and are monitoring closely. Analytics processing remains delayed. Voice conversations continue to be unavailable due to an ongoing third-party issue. SMS conversations are possibly affected. All other product functionality is currently operating normally.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We’re continuing to monitor and investigate ongoing degradation due to the AWS US-East-1 outage. Some systems are recovering, though message processing remains intermittent as upstream broker connectivity stabilizes.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We're continuing to work with our upstream providers to return functionality to our affected services.

Monitoring: Some users may experience a delay in receiving responses over the email channel. Our upstream provider is working to resolve the issue to this service.

Monitoring: We're investigating issues reported with our Voice channel. Our upstream provider is aware of an issue and we're investigating for other causes related to this issue.

Monitoring: Our upstream provider has reported some additional services that are currently experiencing performance issues. We've updated our components status to reflect this. Users may see latency or a lack of response in Handoffs that are related to Sunshine conversations and social channels (eg. Facebook Messenger).

Monitoring: Other Analytics data (eg. dashboard reports) has been identified as affected by this issue. We are including these in our efforts to solve the latency in the conversations view.

Monitoring: Users should see improvements and full restoration of core Ada Services. Some users may find the conversations view is experiencing latency or failing to load in the Dashboard. Our team is working with our upstream provider to resolve the issue as the rest of the services return to a healthy state.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Our investigation is ongoing. We have determined that several core Ada services are currently affected by an issue originating with an upstream provider.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Analytics processing remains delayed, but is expected to be in a healthy state once processing completes. All other product functionality is currently operating normally.

Identified: We are continuing to work on a fix for this issue. While AWS reports recovery, we are still observing residual effects across some systems and are monitoring closely. Analytics processing remains delayed. Voice conversations continue to be unavailable due to an ongoing third-party issue. SMS conversations are possibly affected. All other product functionality is currently operating normally.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We’re continuing to monitor and investigate ongoing degradation due to the AWS US-East-1 outage. Some systems are recovering, though message processing remains intermittent as upstream broker connectivity stabilizes.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We're continuing to work with our upstream providers to return functionality to our affected services.

Monitoring: Some users may experience a delay in receiving responses over the email channel. Our upstream provider is working to resolve the issue to this service.

Monitoring: We're investigating issues reported with our Voice channel. Our upstream provider is aware of an issue and we're investigating for other causes related to this issue.

Monitoring: Our upstream provider has reported some additional services that are currently experiencing performance issues. We've updated our components status to reflect this. Users may see latency or a lack of response in Handoffs that are related to Sunshine conversations and social channels (eg. Facebook Messenger).

Monitoring: Other Analytics data (eg. dashboard reports) has been identified as affected by this issue. We are including these in our efforts to solve the latency in the conversations view.

Monitoring: Users should see improvements and full restoration of core Ada Services. Some users may find the conversations view is experiencing latency or failing to load in the Dashboard. Our team is working with our upstream provider to resolve the issue as the rest of the services return to a healthy state.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Our investigation is ongoing. We have determined that several core Ada services are currently affected by an issue originating with an upstream provider.

Resolved: The issue has been resolved

Investigating: We are currently observing latency in the response from the AI Agents in the EU cluster, and we are actively looking into the cause.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Analytics processing remains delayed, but is expected to be in a healthy state once processing completes. All other product functionality is currently operating normally.

Identified: We are continuing to work on a fix for this issue. While AWS reports recovery, we are still observing residual effects across some systems and are monitoring closely. Analytics processing remains delayed. Voice conversations continue to be unavailable due to an ongoing third-party issue. SMS conversations are possibly affected. All other product functionality is currently operating normally.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We’re continuing to monitor and investigate ongoing degradation due to the AWS US-East-1 outage. Some systems are recovering, though message processing remains intermittent as upstream broker connectivity stabilizes.

Identified: We are continuing to work on a fix for this issue.

Identified: We are continuing to work on a fix for this issue.

Identified: We're continuing to work with our upstream providers to return functionality to our affected services.

Monitoring: Some users may experience a delay in receiving responses over the email channel. Our upstream provider is working to resolve the issue to this service.

Monitoring: We're investigating issues reported with our Voice channel. Our upstream provider is aware of an issue and we're investigating for other causes related to this issue.

Monitoring: Our upstream provider has reported some additional services that are currently experiencing performance issues. We've updated our components status to reflect this. Users may see latency or a lack of response in Handoffs that are related to Sunshine conversations and social channels (eg. Facebook Messenger).

Monitoring: Other Analytics data (eg. dashboard reports) has been identified as affected by this issue. We are including these in our efforts to solve the latency in the conversations view.

Monitoring: Users should see improvements and full restoration of core Ada Services. Some users may find the conversations view is experiencing latency or failing to load in the Dashboard. Our team is working with our upstream provider to resolve the issue as the rest of the services return to a healthy state.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Our investigation is ongoing. We have determined that several core Ada services are currently affected by an issue originating with an upstream provider.