Ada status is Partially Degraded Service

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Ada Agent Handoffs

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Ada Twilio SMS Short Code, North America

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Ada Twilio SMS Toll-Free, North America

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Ada Twilio SMS

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Active Incidents

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Recently Resolved Incidents

Some users are unable to share files with agents over chat
Started 16 Apr 2025 20:29:03 (6 days ago), resolved 16 Apr 2025 21:33:11 (6 days ago)
Minor Incident
Resolved
Agent Handoffs

Issue: Chatters speaking to agents on Zendesk Messaging are unable to share files over chat.

Who it affects: ai agents and bots that are using the Zendesk Messaging integration may be affected by this issue.

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    Ada Components

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    Ada Dashboard

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    Ada Agent Handoffs

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    Some users are unable to share files with agents over chat
    Started 16 Apr 2025 20:29:03 (6 days ago), resolved 16 Apr 2025 21:33:11 (6 days ago)
    Minor Incident
    Resolved
    Agent Handoffs

    Issue: Chatters speaking to agents on Zendesk Messaging are unable to share files over chat.

    Who it affects: ai agents and bots that are using the Zendesk Messaging integration may be affected by this issue.

    Ada Channels

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    Email
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    Social Messaging
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    Chat
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    Ada APIs

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    Ada AI Agent

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    Ada Scripted Bot

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    Ada Twilio SMS Long Code, North America

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    Ada Twilio SMS Long Code, North America

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    Ada Twilio MMS Long Code, North America

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    Ada Twilio SMS Short Code, North America

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    Ada Twilio MMS Short Code, North America

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    Ada Twilio SMS Toll-Free, North America

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    Ada Twilio MMS Toll-Free, North America

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    Ada Twilio Voice, North America

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    Ada Twilio MMS

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    Ada Twilio SMS

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    Ada Twilio PSTN

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    Ada Twilio SIP Interface

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    Ada Twilio Client Web

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    Ada Twilio Recording

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    Ada Twilio TwiML

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