Ada Status

Resolved: This incident has been resolved.

Monitoring: As the issue is strictly related to internal dashboard testing environments we are going to close out this issue and continue to troubleshoot the impacted features.

Identified: We have identified that the issue is related to internal dashboard environments and no end users are impacted from this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating reports of degraded performance affecting the Salesforce Messaging integration. Customers may experience issues where chat widgets are crashing upon clicking hyperlinks for files uploaded from the Salesforce Live agents.

Resolved: This incident has been resolved.

Identified: The deployment of the fix is pending the recovery of a downstream service. We will update again when the fix is in place.

Identified: The issue has been identified and we are working to implement the fix as soon as possible - Our upstream provider for this deployment is currently working to resolve their own internal pipeline issue and will publish the fix once resolved. We will continue to monitor and update once we can confirm.

Investigating: We have investigating reports of a Passcontrol issue related to the "End Chat" button to end escalated agent conversations. User's pressing the "End Chat" button may still be connected to Zendesk Live Agents until the agent ends the live chat on the zendesk side. We are actively working to identify the cause and will provide updates as they become available.

Resolved: The issue impacting Salesforce Messaging integration performance has been resolved. Chats should now connect to agents as expected. We will continue to monitor to ensure ongoing stability.

Monitoring: A fix has been deployed for the Salesforce Messaging issue, and we are actively testing and monitoring to ensure chats are connecting to agents as expected. Further updates will follow as validation continues.

Investigating: We are currently investigating reports of degraded performance affecting the Salesforce Messaging integration. Some customers may experience issues where chats do not successfully connect to an agent. We are actively working to identify the cause and will provide updates as they become available.

Resolved: Analytics availability has been restored following an upstream provider outage. Clients may notice minor discrepancies in analytics data from approximately 4:00–6:00 AM ET, which will be automatically backfilled later today. We will continue to monitor to ensure everything remains stable.

Monitoring: Our upstream provider is actively deploying a fix for the issue. Analytics are currently available, and error rates have returned to normal. We are continuing to monitor closely.

Investigating: We've applied a temporary mitigation, and clients should now be able to access analytics data. During this time, data freshness may be delayed by up to one hour. Investigation is ongoing.

Investigating: We are continuing to investigate this issue.

Investigating: Analytics are currently unavailable for all generative customers across all clusters due to an issue with an upstream provider. Our team is actively monitoring and working toward resolution.