Ada status is Operational

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Ada Dashboard

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Ada Agent Handoffs

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Email
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Social Messaging
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Voice
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Chat
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Ada APIs

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Active Incidents

No active incidents

Recently Resolved Incidents

Chat widget unavailable
Started 24 Oct 2025 14:14:32 (3 days ago), resolved 24 Oct 2025 15:46:12 (3 days ago)
Critical Incident
Resolved
Chat

We're currently investigating reports of the chat window being unavailable to end users. The reports note that a 403 error message is seen when the chat is unavailable. We'll continue to provide updates every 30 minutes.

Delay in bot response
Started 24 Oct 2025 08:42:08 (3 days ago), resolved 24 Oct 2025 10:12:18 (3 days ago)
Minor Incident
Resolved
AI Agent

We are currently observing latency in the response from the AI Agents in the EU cluster, and we are actively looking into the cause.

Investigating issues with Analytics
Started 21 Oct 2025 18:08:15 (6 days ago), resolved 21 Oct 2025 18:58:39 (6 days ago)
Minor Incident
Resolved
Dashboard

Some of our customers may have difficulty loading analytics and performance dashboards. They may not be rendering properly. We do not see any data loss and the issue is affecting the UI only at this time.

Voice Channel Configuration Missing Details
Started 21 Oct 2025 12:22:24 (6 days ago), resolved 21 Oct 2025 18:01:08 (6 days ago)
Major Incident
Resolved
Voice

Following the AWS outage on October 20th, we have identified that certain AI Agent instances are missing voice channel configurations. Our team is currently investigating the root cause.

In the meantime, we recommend reviewing the voice channel settings in your AI Agent instances to ensure proper connectivity.

We will provide further updates as more information becomes available.

Users are experiencing intermittent issues with Ada Services
Started 20 Oct 2025 09:57:29 (7 days ago), resolved 21 Oct 2025 01:15:49 (6 days ago)
Incident without Impact
Resolved
Dashboard
Email
Agent Handoffs
Social Messaging
Voice
More...

Our investigation is ongoing. We have determined that several core Ada services are currently affected by an issue originating with an upstream provider.

Ada Outage Survival Guide

A step-by-step guide to help you survive a Ada outage
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    Ada Components

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    Ada Dashboard

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    now
    Investigating issues with Analytics
    Started 21 Oct 2025 18:08:15 (6 days ago), resolved 21 Oct 2025 18:58:39 (6 days ago)
    Minor Incident
    Resolved
    Dashboard

    Some of our customers may have difficulty loading analytics and performance dashboards. They may not be rendering properly. We do not see any data loss and the issue is affecting the UI only at this time.

    Users are experiencing intermittent issues with Ada Services
    Started 20 Oct 2025 09:57:29 (7 days ago), resolved 21 Oct 2025 01:15:49 (6 days ago)
    Incident without Impact
    Resolved
    Dashboard
    Email
    Agent Handoffs
    Social Messaging
    Voice
    More...

    Our investigation is ongoing. We have determined that several core Ada services are currently affected by an issue originating with an upstream provider.

    Ada Agent Handoffs

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    Users are experiencing intermittent issues with Ada Services
    Started 20 Oct 2025 09:57:29 (7 days ago), resolved 21 Oct 2025 01:15:49 (6 days ago)
    Incident without Impact
    Resolved
    Dashboard
    Email
    Agent Handoffs
    Social Messaging
    Voice
    More...

    Our investigation is ongoing. We have determined that several core Ada services are currently affected by an issue originating with an upstream provider.

    Ada Channels

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    Email
    Mon 20
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    Users are experiencing intermittent issues with Ada Services
    Started 20 Oct 2025 09:57:29 (7 days ago), resolved 21 Oct 2025 01:15:49 (6 days ago)
    Incident without Impact
    Resolved
    Dashboard
    Email
    Agent Handoffs
    Social Messaging
    Voice
    More...

    Our investigation is ongoing. We have determined that several core Ada services are currently affected by an issue originating with an upstream provider.

    Social Messaging
    Mon 20
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    Sun 26
    now
    Users are experiencing intermittent issues with Ada Services
    Started 20 Oct 2025 09:57:29 (7 days ago), resolved 21 Oct 2025 01:15:49 (6 days ago)
    Incident without Impact
    Resolved
    Dashboard
    Email
    Agent Handoffs
    Social Messaging
    Voice
    More...

    Our investigation is ongoing. We have determined that several core Ada services are currently affected by an issue originating with an upstream provider.

    Voice
    Mon 20
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    now
    Voice Channel Configuration Missing Details
    Started 21 Oct 2025 12:22:24 (6 days ago), resolved 21 Oct 2025 18:01:08 (6 days ago)
    Major Incident
    Resolved
    Voice

    Following the AWS outage on October 20th, we have identified that certain AI Agent instances are missing voice channel configurations. Our team is currently investigating the root cause.

    In the meantime, we recommend reviewing the voice channel settings in your AI Agent instances to ensure proper connectivity.

    We will provide further updates as more information becomes available.

    Users are experiencing intermittent issues with Ada Services
    Started 20 Oct 2025 09:57:29 (7 days ago), resolved 21 Oct 2025 01:15:49 (6 days ago)
    Incident without Impact
    Resolved
    Dashboard
    Email
    Agent Handoffs
    Social Messaging
    Voice
    More...

    Our investigation is ongoing. We have determined that several core Ada services are currently affected by an issue originating with an upstream provider.

    Chat
    Mon 20
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    now
    Users are experiencing intermittent issues with Ada Services
    Started 20 Oct 2025 09:57:29 (7 days ago), resolved 21 Oct 2025 01:15:49 (6 days ago)
    Incident without Impact
    Resolved
    Dashboard
    Email
    Agent Handoffs
    Social Messaging
    Voice
    More...

    Our investigation is ongoing. We have determined that several core Ada services are currently affected by an issue originating with an upstream provider.

    Chat widget unavailable
    Started 24 Oct 2025 14:14:32 (3 days ago), resolved 24 Oct 2025 15:46:12 (3 days ago)
    Critical Incident
    Resolved
    Chat

    We're currently investigating reports of the chat window being unavailable to end users. The reports note that a 403 error message is seen when the chat is unavailable. We'll continue to provide updates every 30 minutes.

    Ada APIs

    Mon 20
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    Thu 23
    Fri 24
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    Sun 26
    now
    Users are experiencing intermittent issues with Ada Services
    Started 20 Oct 2025 09:57:29 (7 days ago), resolved 21 Oct 2025 01:15:49 (6 days ago)
    Incident without Impact
    Resolved
    Dashboard
    Email
    Agent Handoffs
    Social Messaging
    Voice
    More...

    Our investigation is ongoing. We have determined that several core Ada services are currently affected by an issue originating with an upstream provider.

    Ada AI Agent

    Mon 20
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    Users are experiencing intermittent issues with Ada Services
    Started 20 Oct 2025 09:57:29 (7 days ago), resolved 21 Oct 2025 01:15:49 (6 days ago)
    Incident without Impact
    Resolved
    Dashboard
    Email
    Agent Handoffs
    Social Messaging
    Voice
    More...

    Our investigation is ongoing. We have determined that several core Ada services are currently affected by an issue originating with an upstream provider.

    Delay in bot response
    Started 24 Oct 2025 08:42:08 (3 days ago), resolved 24 Oct 2025 10:12:18 (3 days ago)
    Minor Incident
    Resolved
    AI Agent

    We are currently observing latency in the response from the AI Agents in the EU cluster, and we are actively looking into the cause.

    Ada Scripted Bot

    Mon 20
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    Users are experiencing intermittent issues with Ada Services
    Started 20 Oct 2025 09:57:29 (7 days ago), resolved 21 Oct 2025 01:15:49 (6 days ago)
    Incident without Impact
    Resolved
    Dashboard
    Email
    Agent Handoffs
    Social Messaging
    Voice
    More...

    Our investigation is ongoing. We have determined that several core Ada services are currently affected by an issue originating with an upstream provider.

    Ada Twilio SMS Long Code, North America

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    Ada Twilio SMS Long Code, North America

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    Ada Twilio MMS Long Code, North America

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    Ada Twilio SMS Short Code, North America

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    Ada Twilio MMS Short Code, North America

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    Ada Twilio SMS Toll-Free, North America

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    Ada Twilio MMS Toll-Free, North America

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    Ada Twilio Voice, North America

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    Ada Twilio MMS

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    Ada Twilio SMS

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    Ada Twilio PSTN

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    Ada Twilio SIP Interface

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    Ada Twilio Client Web

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    Ada Twilio Recording

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    Ada Twilio TwiML

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