Ada status is Partially Degraded Service

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Ada Dashboard

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Ada Twilio MMS Long Code, North America

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Ada Twilio SMS Short Code, North America

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Ada Twilio MMS Short Code, North America

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Ada Twilio MMS Toll-Free, North America

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Active Incidents

No active incidents

Recently Resolved Incidents

Investigating issues with Automated Resolution Analytics
Started 20 Nov 2024 15:07:36 (17 hours ago), resolved 20 Nov 2024 16:50:55 (16 hours ago)
Minor Incident
Resolved
Dashboard

Some customers are experiencing issues with Automated Resolution Analytics. This is affecting Ada Dashboard users. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.

Ada Outage Survival Guide

A step-by-step guide to help you survive a Ada outage
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    Ada Components

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    Ada Dashboard

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    Investigating issues with Automated Resolution Analytics
    Started 20 Nov 2024 15:07:36 (17 hours ago), resolved 20 Nov 2024 16:50:55 (16 hours ago)
    Minor Incident
    Resolved
    Dashboard

    Some customers are experiencing issues with Automated Resolution Analytics. This is affecting Ada Dashboard users. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.

    Ada Agent Handoffs

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    Ada Channels

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    Email
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    Social Messaging
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    Voice
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    Chat
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    Ada APIs

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    Ada Scripted Bot

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    Ada Twilio SMS Long Code, North America

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    Ada Twilio SMS Long Code, North America

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    Ada Twilio MMS Long Code, North America

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    Ada Twilio SMS Short Code, North America

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    Ada Twilio MMS Short Code, North America

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    Ada Twilio SMS Toll-Free, North America

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    Ada Twilio MMS Toll-Free, North America

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    Ada Twilio Voice, North America

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    Ada Twilio MMS

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    Ada Twilio SMS

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    Ada Twilio PSTN

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    Ada Twilio SIP Interface

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    Ada Twilio Client Web

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    Ada Twilio Recording

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    Ada Twilio TwiML

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    Ada Alternatives

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    Web App
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    AI Agent configuration page public url sources setup unavailable
    Started 30 Jul 2024 07:42:46 (4 months ago), still ongoing
    Incident without Impact
    Investigating
    Web App

    We are currently investigating the issue

    WhatsApp
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    Outage on WhatsApp inbound and outbound messages
    Started 31 Aug 2024 16:07:57 (3 months ago), still ongoing
    Major Incident
    Investigating
    WhatsApp

    The problem persists, we are in contact with Meta support and we are trying to resolve the issue. We will have another update in 4 hours at the earliest

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