Ada Status

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We've identified additional impact to this incident. Some end users may experience their chat sessions failing to load.

Investigating: We're investigating reports of admins being unable to access pages of their Ada dashboard. Admins may occasionally see a 403 error when accessing their backend dashboards.

Resolved: The team was able to identify the root cause and a fix is in place.

Monitoring: Overall AI Agent conversation handling is at normal levels while we prepare and roll out a permanent fix for the underlying issue. Some conversations that use certain playbook configurations may still be affected until it's fully deployed, if you're seeing this, please contact support and we'll help in the meantime.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We've identified an issue affecting some AI Agent conversations that use playbooks. In affected conversations, the AI Agent may transfer the conversation to a human agent before completing the playbook's steps, which can reduce automated resolution. Our engineering team has identified the cause and is working on a fix. We'll post another update within the hour, or sooner if there's news.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We've identified additional impact to this incident. Some end users may experience their chat sessions failing to load.

Investigating: We're investigating reports of admins being unable to access pages of their Ada dashboard. Admins may occasionally see a 403 error when accessing their backend dashboards.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We've identified additional impact to this incident. Some end users may experience their chat sessions failing to load.

Investigating: We're investigating reports of admins being unable to access pages of their Ada dashboard. Admins may occasionally see a 403 error when accessing their backend dashboards.

Resolved: WorkOS fix is now effective, and we have stopped monitoring the issue.

Monitoring: Authentication to MCP server is failing due to an outage at WorkOS. A fix for the same has been deployed and is being monitored by WorkOS.

Incident page: https://status.workos.com/

Resolved: A fix has been deployed, and queued Zendesk Emails are being sent out now.

Identified: The root cause has been identified as a security policy on our SMTP server.

Investigating: We are working on finding the cause of the issue.