Ada Status
Real-time updates of Ada issues and outages
Ada status is Partially Degraded Service
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Ada Agent Handoffs
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Ada Twilio SMS Short Code, North America
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Active Incidents
No active incidents
Recently Resolved Incidents
Some users are unable to share files with agents over chat
Started 16 Apr 2025 20:29:03 (6 days ago), resolved 16 Apr 2025 21:33:11 (6 days ago)
Minor Incident
Resolved
Agent Handoffs
Issue: Chatters speaking to agents on Zendesk Messaging are unable to share files over chat.
Who it affects: ai agents and bots that are using the Zendesk Messaging integration may be affected by this issue.
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Ada Components
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Ada Dashboard
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Ada Agent Handoffs
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Some users are unable to share files with agents over chat
Started 16 Apr 2025 20:29:03 (6 days ago), resolved 16 Apr 2025 21:33:11 (6 days ago)
Minor Incident
Resolved
Agent Handoffs
Issue: Chatters speaking to agents on Zendesk Messaging are unable to share files over chat.
Who it affects: ai agents and bots that are using the Zendesk Messaging integration may be affected by this issue.
Ada Channels
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Social Messaging
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Voice
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Chat
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Ada APIs
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Ada AI Agent
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Ada Scripted Bot
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Ada Twilio SMS Long Code, North America
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Ada Twilio SMS Long Code, North America
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Ada Twilio MMS Long Code, North America
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Ada Twilio SMS Short Code, North America
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Ada Twilio MMS Short Code, North America
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Ada Twilio SMS Toll-Free, North America
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Ada Twilio MMS Toll-Free, North America
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Ada Twilio Voice, North America
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Ada Twilio MMS
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Ada Twilio SMS
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Ada Twilio PSTN
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Ada Twilio SIP Interface
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Ada Twilio Client Web
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Ada Twilio Recording
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Ada Twilio TwiML
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