CallPotential Status
Real-time updates of CallPotential issues and outages
CallPotential status is Operational
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Active Incidents
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Recently Resolved Incidents
Callers being disconnected when put on hold
Started 9 Aug 2025 18:32:39 (3 days ago), resolved 10 Aug 2025 20:58:59 (2 days ago)
Minor Incident
Resolved
Contact Center V2
We are currently looking into an issue regarding callers being disconnected when and agent puts them on hold. At this time we recommend utilizing the Mute button instead of the Hold button. We are not seeing any issues around transfers, this is specific to putting someone on hold. As soon as we have additional information we will share it here.
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CallPotential Components
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CallPotential LiveChat Chat widget
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Callers being disconnected when put on hold
Started 9 Aug 2025 18:32:39 (3 days ago), resolved 10 Aug 2025 20:58:59 (2 days ago)
Minor Incident
Resolved
Contact Center V2
We are currently looking into an issue regarding callers being disconnected when and agent puts them on hold. At this time we recommend utilizing the Mute button instead of the Hold button. We are not seeing any issues around transfers, this is specific to putting someone on hold. As soon as we have additional information we will share it here.
CallPotential LiveChat Agent apps
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CallPotential Storable CRM Call, Email, and Chat Support
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