Hero Network status is Operational

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Broadband
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Active Incidents

No active incidents

Recently Resolved Incidents

Broadband outage in West Auckland
Started 11 Aug 2026 22:06:36 (6 days ago), resolved 11 Aug 2026 23:19:12 (6 days ago)
Incident without Impact
Resolved
Broadband

A number of Broadband Fibre services in West Auckland are currently impacted following vandalism and damage to Chorus fibre routes early this morning. Chorus have had teams on site since the damage was located and are currently working to repair and restore service. Right now there is no ETA for restoration, but we would expect services to begin restoring when they progress with the fibre splicing.

Hero Network Outage Survival Guide

A step-by-step guide to help you survive a Hero Network outage
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    Broadband outage in West Auckland
    Started 11 Aug 2026 22:06:36 (6 days ago), resolved 11 Aug 2026 23:19:12 (6 days ago)
    Incident without Impact
    Resolved
    Broadband

    A number of Broadband Fibre services in West Auckland are currently impacted following vandalism and damage to Chorus fibre routes early this morning. Chorus have had teams on site since the damage was located and are currently working to repair and restore service. Right now there is no ETA for restoration, but we would expect services to begin restoring when they progress with the fibre splicing.

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