Hero Network Status

Hero Network Status

Real-time updates of Hero Network issues and outages

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Hero Network status is Operational

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Active Incidents

No active incidents

Recently Resolved Incidents

Emergency Core Router Restart
Started 15 Sep 2024 22:37:48 (3 days ago), resolved 15 Sep 2024 23:24:18 (3 days ago)
Major Incident
Resolved
Voice
Broadband

EMERGENCY ROUTER REBOOT at 10:45am

One of our core Juniper routers at our 220 Queen Street Data Centre is in a degraded state and requires an immediate reboot to correct software problems affecting broadband customers terminating at that site. This reboot cannot be delayed as it is impacting several customers currently. This emergency maintenance will likely cause broadband and voice services outages for some customers for approximately 10 minutes.

See all updates

Hero Network Outage Survival Guide

A step-by-step guide to help you survive a Hero Network outage
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    Hero Network Components

    Hero Network Status

    Hero Network

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    Hero Network Voice

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    Voice
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    Emergency Core Router Restart
    Started 15 Sep 2024 22:37:48 (3 days ago), resolved 15 Sep 2024 23:24:18 (3 days ago)
    Major Incident
    Resolved
    Voice
    Broadband

    EMERGENCY ROUTER REBOOT at 10:45am

    One of our core Juniper routers at our 220 Queen Street Data Centre is in a degraded state and requires an immediate reboot to correct software problems affecting broadband customers terminating at that site. This reboot cannot be delayed as it is impacting several customers currently. This emergency maintenance will likely cause broadband and voice services outages for some customers for approximately 10 minutes.

    See all updates

    Hero Network Broadband

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    Broadband
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    Emergency Core Router Restart
    Started 15 Sep 2024 22:37:48 (3 days ago), resolved 15 Sep 2024 23:24:18 (3 days ago)
    Major Incident
    Resolved
    Voice
    Broadband

    EMERGENCY ROUTER REBOOT at 10:45am

    One of our core Juniper routers at our 220 Queen Street Data Centre is in a degraded state and requires an immediate reboot to correct software problems affecting broadband customers terminating at that site. This reboot cannot be delayed as it is impacting several customers currently. This emergency maintenance will likely cause broadband and voice services outages for some customers for approximately 10 minutes.

    See all updates

    Hero Network Mobile

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    Mobile
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    Hero Network Alternatives

    Happeo Status

    Happeo

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    Voxox Status

    Voxox

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    Poly Cloud Services Status

    Poly Cloud Services

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    Poly Cloud Services Poly Lens

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    Email Invitation / Re-send Invite function is not performing reliably
    Started 6 Sep 2024 04:22:52 (12 days ago), still ongoing
    Minor Incident
    Investigating
    Poly Lens

    Email invites are occasionally failing...and the Re-send Invite function in the Account Member tab is not functioning properly. Engineering is investigating the issue

    See all
    Meraki Status

    Meraki

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    GoTo Status

    GoTo

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    GoTo StatusPage

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    See all
    Voximplant Status

    Voximplant

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    Staffbase Status

    Staffbase

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    PDMS-SP Status

    PDMS-SP

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