Staffbase Status

Resolved: The issue regarding page version history is resolved. Please get in touch with us at [email protected] in case you're still having any problems.

Monitoring: We have released an update to resolve the issue. Page Version History should be working as intended again We will continue to monitor the systems until we are sure the issue is fully resolved.

If you have any questions, or are still having difficulties, please reach out to our support at [email protected].

Investigating: Customers may be experiencing an issue in the App where restoring a page from its version history does not complete as expected. Customers have reported that selecting a version to restore results in no changes being applied.

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].

Resolved: This incident has been resolved. We are sorry for the trouble this has caused.

Please contact us at [email protected] should you experience any further issues. We’re happy to help!

Investigating: We have identified that the issue impacts not only Pages but also additional features such as News, Forms, Surveys, Calendars, and other content-related functionalities. Newly created content may not appear in the Studio or via search.

Our teams continue to investigate the root cause and are working to resolve the incident as quickly as possible. We will provide further updates as soon as we have more information.

Investigating: Affected feature: Pages

Some customers may be experiencing an issue where newly created pages do not appear in the Studio or via search. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].

Resolved: This incident has been resolved. We are sorry for the trouble this has caused.

Please contact us at [email protected] should you experience any further issues. We’re happy to help!

Monitoring: Over the past few hours, the platform has remained stable. Our engineering teams are closely monitoring all systems and actively working on the underlying issue with the highest priority. They are reviewing logs, running additional diagnostics, and applying targeted optimizations to ensure overall stability and prevent further disruptions. We will continue to keep you updated as we make progress.

Investigating: Ongoing investigations indicate that there might be minor limitations in the DE system, which may likewise affect Staffbase Email. We’ll continue to keep you updated as we learn more.

We’re sorry for the disruption. If you have any questions in the meantime, please feel free to reach out to us at [email protected].

Monitoring: The issue has recurred and persists. We have escalated the investigation to the highest priority, requiring direct and immediate involvement from our dedicated Infrastructure team to resolve the underlying cause.

Monitoring: We have increased resources to resolve the issue and media files should be loading again. We will continue to monitor the systems until we are sure the issue is fully resolved.

Investigating: We have received reports that some media files are currently not loaded on the US system. Our teams are investigating the behavior and will work to resolve this as quickly as possible. We will share more information soon.

You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.

We apologize for the inconvenience this may cause. If you have any questions regarding this topic, please reach out to our support at [email protected].