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Active Incidents

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Recently Resolved Incidents

[App/Intranet] [German System / US System] - Order of News Channels can't be changed
Started 24 Jul 2025 08:42:52 (2 days ago), resolved 24 Jul 2025 12:50:16 (2 days ago)
Minor Incident
Resolved
Common Features

Affected feature: News

Our teams are currently investigating issues with the order of news channels. News Channels can't be edited anymore. Previous custom orders have been reset.

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

We apologize for the inconvenience. In case you have any questions about this topic, please let us know at [email protected].

[App/Intranet] [German System] - Delayed search updates
Started 23 Jul 2025 17:44:57 (2 days ago), resolved 23 Jul 2025 22:38:20 (2 days ago)
Minor Incident
Resolved
Common Features

Affected feature: [User Search]

Some users may be experiencing a delay in search results on our German System. Incremental updates are not working properly, which might lead to outdated information in the search results.

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].

Staffbase Outage Survival Guide

A step-by-step guide to help you survive a Staffbase outage
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    Staffbase Components

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    App, Intranet & Staffbase Email

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    Core API (Europe) [SLA]
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    Media API (Europe) [SLA]
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    Web Application (Europe) [SLA]
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    Core API (Asia/Pacific) [SLA]
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    Media API (Asia/Pacific) [SLA]
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    Staffbase Email API
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    Common Features
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    [App/Intranet] [German System] - Delayed search updates
    Started 23 Jul 2025 17:44:57 (2 days ago), resolved 23 Jul 2025 22:38:20 (2 days ago)
    Minor Incident
    Resolved
    Common Features

    Affected feature: [User Search]

    Some users may be experiencing a delay in search results on our German System. Incremental updates are not working properly, which might lead to outdated information in the search results.

    Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

    You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.

    We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].

    [App/Intranet] [German System / US System] - Order of News Channels can't be changed
    Started 24 Jul 2025 08:42:52 (2 days ago), resolved 24 Jul 2025 12:50:16 (2 days ago)
    Minor Incident
    Resolved
    Common Features

    Affected feature: News

    Our teams are currently investigating issues with the order of news channels. News Channels can't be edited anymore. Previous custom orders have been reset.

    Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

    We apologize for the inconvenience. In case you have any questions about this topic, please let us know at [email protected].

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