Staffbase Status

Monitoring: We have implemented a fix, and the menu should now display the configured branding color as expected.

We will continue to monitor the behavior to ensure that the visual appearance stays consistent across all systems.

If you notice any further irregularities or have questions, feel free to contact our support at [email protected].

Investigating: We have received reports that the branding color for menu item titles is currently not being applied. As a result, the text in the menu appears black instead of the configured color.

This issue affects customers on both the DE and US systems. Our teams are investigating the behavior and will work to resolve it as quickly as possible. We will share more information soon.

You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.

We apologize for the inconvenience this may cause. If you have any questions regarding this topic, please reach out to our support at [email protected].

Monitoring: We have implemented a fix, and the menu should now display the configured branding color as expected.

We will continue to monitor the behavior to ensure that the visual appearance stays consistent across all systems.

If you notice any further irregularities or have questions, feel free to contact our support at [email protected].

Investigating: We have received reports that the branding color for menu item titles is currently not being applied. As a result, the text in the menu appears black instead of the configured color.

This issue affects customers on both the DE and US systems. Our teams are investigating the behavior and will work to resolve it as quickly as possible. We will share more information soon.

You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.

We apologize for the inconvenience this may cause. If you have any questions regarding this topic, please reach out to our support at [email protected].

Resolved: The issue is resolved. You should be able to log into the O365 add-in without authentication issues.

We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems.

Monitoring: We have put a fix in place to resolve the issue, customers should be able to to log into the O365 app again. We will continue to monitor the systems until we are sure the issue is fully resolved.

Please let us know if you are still experiencing issues.

Identified: We are continuing to work with Microsoft to fix the authorization issue with the O365 Add-in, as some users are still experiencing difficulties when logging in.

For the time being if the O365 add-in is still not working, we would recommend using the Classic add-in for users using a Windows computer if possible, as the Classic add-in does not require authentication on the Microsoft side.

We will share further updates as soon as possible.

Identified: We have identified a potential root cause for the login issues affecting the O365 add-in. Our teams are currently testing a fix and continue to monitor the situation.

Initial findings suggest that a change on Microsoft’s side may be affecting how authentication works for some users. We are actively working to understand this behavior and are also in contact with Microsoft to clarify why the issue appears inconsistently and how we can best resolve it.

In the meantime, we recommend that affected users clear their browser cache and cookies, and perform a hard restart of their browser. This can already mitigate the issue in some cases.

We will share further updates as soon as possible.

Identified: We have identified a root cause, and are testing and monitoring a potential fix for this issue.

Investigating: Affected feature: Email Classic O365 Add-in

Users are experiencing authentication issues when logging in due to the refresh token expiring with the O365 add-in.

Our teams are investigating and will work to resolve this.

For the time being, it is recommend to have all affected users clear their browser cache/cookies, and perform a hard restart of the browser. Some users have reported successful authentication after performing these steps.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].

Resolved: The issue is resolved. We apologize for the inconvenience this has caused.

Please get in touch with us at [email protected] in case you're still having any problems. We’re happy to help!

Monitoring: Email sending via the Email Classic WebApp has been re-enabled for the EU region. Sending from the WebApp should now work again as expected.

Please note: There is an automatic retry mechanism in place that will attempt to resend any emails that originally failed within the last 800 minutes. If an email was queued for sending more than 800 minutes ago, it will not be resent automatically and needs to be sent again.

We will continue to monitor the situation to ensure everything remains stable.

If you have any questions, please contact our support at [email protected].

Identified: We have identified the cause of the issue preventing emails and test emails from being sent via the WebApp in Email Classic on the German system. Email sending is currently blocked due to a restriction from our external email provider. We’ve already reached out to their support and provided the necessary information. We’re now waiting for them to review our case and restore email sending.

We will continue to share updates as soon as we receive more information.

If you have any questions, please feel free to reach out to our support team at [email protected].

Investigating: We have received reports that sending emails and test emails via the WebApp is currently not working for customers using Email Classic on the German system (prod/de). Our teams are investigating the behavior and will work to resolve this as quickly as possible. We will share more information soon.

You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience this may cause. If you have any questions regarding this topic, please reach out to our support at [email protected].