Staffbase Status

Resolved: The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems. We’re happy to help!

Monitoring: We have taken measures to address the degraded performance on the US system, and performance levels are back to normal. Users should now experience normal loading times in the App/Intranet and Employee Email.

We will continue to monitor the system closely to ensure performance remains stable.

If you continue to experience slow or unresponsive behavior, please contact our support at [email protected]
We’re happy to help.

Investigating: Affected feature: App/Intranet & Employee Email

We have received reports that some customers on the US system are experiencing very slow or unresponsive behavior in the App/Intranet and Staffbase Employee Email. Our teams are investigating the behavior and will work to resolve this as quickly as possible. We will share more information soon.

You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected]

Resolved: The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems. We’re happy to help!

Monitoring: We have taken measures to address the degraded performance on the US system, and performance levels are back to normal. Users should now experience normal loading times in the App/Intranet and Employee Email.

We will continue to monitor the system closely to ensure performance remains stable.

If you continue to experience slow or unresponsive behavior, please contact our support at [email protected]
We’re happy to help.

Investigating: Affected feature: App/Intranet & Employee Email

We have received reports that some customers on the US system are experiencing very slow or unresponsive behavior in the App/Intranet and Staffbase Employee Email. Our teams are investigating the behavior and will work to resolve this as quickly as possible. We will share more information soon.

You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected]

Resolved: The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems. We’re happy to help!

Monitoring: We have taken measures to address the degraded performance on the US system, and performance levels are back to normal. Users should now experience normal loading times in the App/Intranet and Employee Email.

We will continue to monitor the system closely to ensure performance remains stable.

If you continue to experience slow or unresponsive behavior, please contact our support at [email protected]
We’re happy to help.

Investigating: Affected feature: App/Intranet & Employee Email

We have received reports that some customers on the US system are experiencing very slow or unresponsive behavior in the App/Intranet and Staffbase Employee Email. Our teams are investigating the behavior and will work to resolve this as quickly as possible. We will share more information soon.

You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected]

Monitoring: We are aware that some users on the Telekom network may still experience intermittent loading issues within the app. The root cause has been identified as a routing issue between Telekom and Cloudflare, the global CDN provider. While this is an external network conflict, we take the situation very seriously and are in contact with Cloudflare to expedite a sustainable solution.

We estimate that only a small number of users are affected. If you are currently experiencing issues, we recommend fully closing the app, waiting a few minutes, and then restarting it. In many cases, this allows the network to re-establish a stable connection. Another possible solution is to connect via a different network—for example, switching from Wi-Fi to mobile data.

We are monitoring the situation closely and will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.

Investigating: Affected feature: App & Intranet

We have received reports that the Staffbase App and Intranet may not load correctly when accessed via mobile data on the Telekom network. This behavior does not occur consistently and seems to affect only some users.

Initial analysis suggests that the issue may be related to the network routing (peering) between Telekom and our CDN provider Cloudflare.

Our teams are currently investigating the behavior and will work to address it as quickly as possible. We will share more information as soon as it becomes available.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected]

Monitoring: We are aware that some users on the Telekom network may still experience intermittent loading issues within the app. The root cause has been identified as a routing issue between Telekom and Cloudflare, the global CDN provider. While this is an external network conflict, we take the situation very seriously and are in contact with Cloudflare to expedite a sustainable solution.

We estimate that only a small number of users are affected. If you are currently experiencing issues, we recommend fully closing the app, waiting a few minutes, and then restarting it. In many cases, this allows the network to re-establish a stable connection. Another possible solution is to connect via a different network—for example, switching from Wi-Fi to mobile data.

We are monitoring the situation closely and will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.

Investigating: Affected feature: App & Intranet

We have received reports that the Staffbase App and Intranet may not load correctly when accessed via mobile data on the Telekom network. This behavior does not occur consistently and seems to affect only some users.

Initial analysis suggests that the issue may be related to the network routing (peering) between Telekom and our CDN provider Cloudflare.

Our teams are currently investigating the behavior and will work to address it as quickly as possible. We will share more information as soon as it becomes available.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected]

Monitoring: We are aware that some users on the Telekom network may still experience intermittent loading issues within the app. The root cause has been identified as a routing issue between Telekom and Cloudflare, the global CDN provider. While this is an external network conflict, we take the situation very seriously and are in contact with Cloudflare to expedite a sustainable solution.

We estimate that only a small number of users are affected. If you are currently experiencing issues, we recommend fully closing the app, waiting a few minutes, and then restarting it. In many cases, this allows the network to re-establish a stable connection. Another possible solution is to connect via a different network—for example, switching from Wi-Fi to mobile data.

We are monitoring the situation closely and will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.

Investigating: Affected feature: App & Intranet

We have received reports that the Staffbase App and Intranet may not load correctly when accessed via mobile data on the Telekom network. This behavior does not occur consistently and seems to affect only some users.

Initial analysis suggests that the issue may be related to the network routing (peering) between Telekom and our CDN provider Cloudflare.

Our teams are currently investigating the behavior and will work to address it as quickly as possible. We will share more information as soon as it becomes available.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected]