Kustomer status is Operational

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Analytics
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API
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Bulk Jobs
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Channel - Chat
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Channel - Email
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CSAT
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Events / Audit Log
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

[AIR and AIC] AI Agent Observability Is Not Ingesting (PROD1)
Started 21 Oct 2025 01:57:36 (6 days ago), resolved 21 Oct 2025 18:33:36 (5 days ago)
Incident without Impact
Resolved
Analytics
Channel - Chat

Kustomer has identified an event in AI Agent Observability (AIC and AIR) on Prod1 that may prevent new observability traces from ingesting into the platform. Existing traces remain available.

Our team is working to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer Support at [email protected] for any questions or concerns.

[PLATFORM] AWS Outage Causing Service Disruption, Latency, and Potential Login issues [Prod 1]
Started 20 Oct 2025 13:36:46 (6 days ago), resolved 20 Oct 2025 22:54:07 (6 days ago)
Minor Incident
Resolved
Channel - Chat
Channel - Chat
Channel - Email
Channel - Email

Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

[PLATFORM] Service Disruption in All Production Environments
Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
Minor Incident
Resolved
Analytics
Analytics
Kustomer Voice
Analytics
API
More...

Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

Kustomer Outage Survival Guide

A step-by-step guide to help you survive a Kustomer outage
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    Kustomer Components

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    now

    Kustomer Prod1 (US)

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    now
    Analytics
    Sun 19
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    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    [AIR and AIC] AI Agent Observability Is Not Ingesting (PROD1)
    Started 21 Oct 2025 01:57:36 (6 days ago), resolved 21 Oct 2025 18:33:36 (5 days ago)
    Incident without Impact
    Resolved
    Analytics
    Channel - Chat

    Kustomer has identified an event in AI Agent Observability (AIC and AIR) on Prod1 that may prevent new observability traces from ingesting into the platform. Existing traces remain available.

    Our team is working to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer Support at [email protected] for any questions or concerns.

    API
    Sun 19
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    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Bulk Jobs
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Channel - Chat
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    [PLATFORM] AWS Outage Causing Service Disruption, Latency, and Potential Login issues [Prod 1]
    Started 20 Oct 2025 13:36:46 (6 days ago), resolved 20 Oct 2025 22:54:07 (6 days ago)
    Minor Incident
    Resolved
    Channel - Chat
    Channel - Chat
    Channel - Email
    Channel - Email

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    [AIR and AIC] AI Agent Observability Is Not Ingesting (PROD1)
    Started 21 Oct 2025 01:57:36 (6 days ago), resolved 21 Oct 2025 18:33:36 (5 days ago)
    Incident without Impact
    Resolved
    Analytics
    Channel - Chat

    Kustomer has identified an event in AI Agent Observability (AIC and AIR) on Prod1 that may prevent new observability traces from ingesting into the platform. Existing traces remain available.

    Our team is working to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer Support at [email protected] for any questions or concerns.

    Channel - Email
    Sun 19
    Mon 20
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    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    [PLATFORM] AWS Outage Causing Service Disruption, Latency, and Potential Login issues [Prod 1]
    Started 20 Oct 2025 13:36:46 (6 days ago), resolved 20 Oct 2025 22:54:07 (6 days ago)
    Minor Incident
    Resolved
    Channel - Chat
    Channel - Chat
    Channel - Email
    Channel - Email

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    CSAT
    Sun 19
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    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Events / Audit Log
    Sun 19
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    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Exports
    Sun 19
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    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Channel - Twitter
    Sun 19
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    now
    Knowledge base
    Sun 19
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    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Notifications
    Sun 19
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    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Registration
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Search
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Tracking
    Sun 19
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    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Web Client
    Sun 19
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    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Web/Email/Form Hooks
    Sun 19
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    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Workflow
    Sun 19
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    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Kustomer Prod2 (EU)

    Sun 19
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    Thu 23
    Fri 24
    Sat 25
    now
    Analytics
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    API
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Bulk Jobs
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Channel - Chat
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    [PLATFORM] AWS Outage Causing Service Disruption, Latency, and Potential Login issues [Prod 1]
    Started 20 Oct 2025 13:36:46 (6 days ago), resolved 20 Oct 2025 22:54:07 (6 days ago)
    Minor Incident
    Resolved
    Channel - Chat
    Channel - Chat
    Channel - Email
    Channel - Email

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Channel - Email
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    [PLATFORM] AWS Outage Causing Service Disruption, Latency, and Potential Login issues [Prod 1]
    Started 20 Oct 2025 13:36:46 (6 days ago), resolved 20 Oct 2025 22:54:07 (6 days ago)
    Minor Incident
    Resolved
    Channel - Chat
    Channel - Chat
    Channel - Email
    Channel - Email

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    CSAT
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Events / Audit Log
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Exports
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Knowledge base
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Notifications
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Registration
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Search
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Channel - Facebook
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Channel - Instagram
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Tracking
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Channel - SMS
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Web Client
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Channel - Twitter
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Web/Email/Form Hooks
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Workflow
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Channel - WhatsApp
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now

    Kustomer Prod4 (IN)

    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Analytics
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    API
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Bulk Jobs
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Channel - Chat
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Channel - Email
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    CSAT
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Events / Audit Log
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Exports
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Knowledge base
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Notifications
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Registration
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Kustomer Voice
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Search
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Tracking
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Web Client
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Web/Email/Form Hooks
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Workflow
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Kustomer Voice & Text

    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Kustomer Voice
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.

    Kustomer Third Party

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    PubNub
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    OpenAI
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    Channel - Facebook
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    Channel - Instagram
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    Channel - SMS
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    Channel - WhatsApp
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    Kustomer Regional Incident

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    [PLATFORM] Service Disruption in All Production Environments
    Started 20 Oct 2025 09:48:09 (6 days ago), resolved 20 Oct 2025 10:29:19 (6 days ago)
    Minor Incident
    Resolved
    Analytics
    Analytics
    Kustomer Voice
    Analytics
    API
    More...

    Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

    Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

    Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any queries.