Kustomer Status
Real-time updates of Kustomer issues and outages
Kustomer status is Operational
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Channel - Chat
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Active Incidents
No active incidents
Recently Resolved Incidents
Chat - Messages Failing & Assistant Issues - Prod-1
Started 14 May 2026 16:24:21 (3 days ago), resolved 14 May 2026 17:23:35 (3 days ago)
Minor Incident
Resolved
Channel - Chat
Kustomer is aware of an event affecting Chats that may cause messages to fail and assistants to not follow the configured flow.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support for any further questions or updates.
Kustomer Outage Survival Guide
A step-by-step guide to help you survive a Kustomer outage
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Kustomer Components
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Channel - Chat
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Chat - Messages Failing & Assistant Issues - Prod-1
Started 14 May 2026 16:24:21 (3 days ago), resolved 14 May 2026 17:23:35 (3 days ago)
Minor Incident
Resolved
Channel - Chat
Kustomer is aware of an event affecting Chats that may cause messages to fail and assistants to not follow the configured flow.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support for any further questions or updates.
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Kustomer Voice & Text
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Kustomer Regional Incident
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