Kustomer Status: check for Kustomer outages and issues

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Recently Resolved Incidents

[Kustomer Voice] - Call Issues

Started 31 Mar 2025 17:33:36 (1 day ago), resolved 1 Apr 2025 01:43:36 (17 hours ago)

Minor Incident

Resolved

Kustomer Voice

Kustomer is aware of an event reported by one of our third party vendors affecting Kustomer Voice that may cause voice calls to fail within the platform.

Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Please follow Twilio's status page (https://status.twilio.com/) for more details. Please expect further updates within the next 3 hours, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.

Resolved: We are pleased to inform you that Kustomer Voice is no longer experiencing issues related to the recent event reported by Twilio. While Twilio continues to monitor their update, which was implemented to address call failures, we have confirmed that our services are functioning normally.

We will keep a close eye on the situation alongside our vendor to ensure continued stability. Please check Twilio's status page (https://status.twilio.com/) for ongoing updates. If you have any questions or need further assistance, feel free to contact our support team at [email protected].

1 Apr 2025 01:43:36 (17 hours ago)

Monitoring: Kustomer is aware of an event reported by one of our third party vendors affecting Kustomer Voice. Twilio has implemented an update to address an event that may have caused calls to fail and is continuing to monitor the situation.

Our team continues to monitor the incident, and we are working with the vendor where possible to resolve the issue. Please follow Twilio's status page (https://status.twilio.com/) for more details. Please expect further updates within the next 3 hours, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.

31 Mar 2025 23:01:23 (20 hours ago)

Monitoring: Kustomer is aware of an event reported by one of our third party vendors affecting Kustomer Voice. Twilio has implemented an update to address an event that caused calls to potentially fail and are monitoring the situation.

31 Mar 2025 20:03:37 (23 hours ago)

Monitoring: Kustomer is aware of an event reported by one of our third party vendors affecting Kustomer Voice that may cause voice calls to fail within the platform.

31 Mar 2025 17:33:36 (1 day ago)

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Kustomer Outage Survival Guide

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[Kustomer Voice] - Call Issues

Started 31 Mar 2025 17:33:36 (1 day ago), resolved 1 Apr 2025 01:43:36 (17 hours ago)

Minor Incident

Resolved

Kustomer Voice

Kustomer is aware of an event reported by one of our third party vendors affecting Kustomer Voice that may cause voice calls to fail within the platform.

1 Apr 2025 01:43:36 (17 hours ago)

31 Mar 2025 23:01:23 (20 hours ago)

31 Mar 2025 20:03:37 (23 hours ago)

Monitoring: Kustomer is aware of an event reported by one of our third party vendors affecting Kustomer Voice that may cause voice calls to fail within the platform.

31 Mar 2025 17:33:36 (1 day ago)

See all updates

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OpenAI

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Kustomer Regional Incident

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Kustomer Status

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Kustomer status is Operational

Kustomer Voice

Active Incidents

Recently Resolved Incidents

Kustomer Outage Survival Guide

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