Kustomer Status
Real-time updates of Kustomer issues and outages
Kustomer status is Operational
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Channel - Chat
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Active Incidents
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Recently Resolved Incidents
[CHAT] [LATENCY] [PROD1]
Started 14 Nov 2024 23:20:20 (6 days ago), resolved 14 Nov 2024 23:58:26 (6 days ago)
Minor Incident
Resolved
Channel - Chat
Kustomer is aware of an event affecting Chats in PROD 1 ONLY that may cause latency in sending messages and causing some messages to not send.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Email for any further questions or updates.
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[CHAT] [LATENCY] [PROD1]
Started 14 Nov 2024 23:20:20 (6 days ago), resolved 14 Nov 2024 23:58:26 (6 days ago)
Minor Incident
Resolved
Channel - Chat
Kustomer is aware of an event affecting Chats in PROD 1 ONLY that may cause latency in sending messages and causing some messages to not send.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Email for any further questions or updates.
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AI Agent configuration page public url sources setup unavailable
Started 30 Jul 2024 07:42:46 (4 months ago), still ongoing
Incident without Impact
Investigating
Web App
We are currently investigating the issue
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Outage on WhatsApp inbound and outbound messages
Started 31 Aug 2024 16:07:57 (3 months ago), still ongoing
Major Incident
Investigating
WhatsApp
The problem persists, we are in contact with Meta support and we are trying to resolve the issue. We will have another update in 4 hours at the earliest
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