Kustomer Status

Resolved: Kustomer has resolved an incident affecting Voice in PROD 1 that caused inbound calls to drop after being initially accepted. To remediate the issue, our team rolled back a recent code change to a previously stable version, which successfully resolved the error.

After thorough monitoring, we have confirmed that all impacted services are fully restored. If any agents continue to experience issues, please have them refresh their browser to ensure the fix is applied.

If you have any additional questions or concerns, please reach out to Kustomer Support via Email or Chat.

Monitoring: Kustomer has implemented an update to address an event affecting Voice conversations in PROD 1 that caused inbound calls to be dropped when trying to accept calls.

Our team is currently monitoring this update to ensure the issue is fully resolved. If your agents are continuing to experience this issue please have them refresh their browser to apply the fix.

Please expect further updates within the next 30 minutes, and reach out to Kustomer support at Email or Channel if you have additional questions or concerns.

Identified: Kustomer is aware of an issue affecting inbound call acceptance in our PROD1 environment where inbound calls were not properly being accepted in the system.

Our team has identified the cause of the issue within the code and are actively working on a fix to restore system behavior back to normal.

Please expect additional updates within the next 30 minutes, and reach out to Kustomer Support at Email or Chat Channels if you have additional questions or concerns.

Investigating: Kustomer is continuing to investigate an event impacting Voice conversations that may cause inbound calls to not be accepted properly within the system.

Our engineering team is actively working to identify the root cause and implement a resolution as quickly as possible. We will provide another update within the next 30 minutes or sooner as more information becomes available.

If you have any urgent questions or need assistance, please contact Kustomer Support via Chat or Email.

Investigating: Kustomer is aware of an event affecting Voice conversations that may cause inbound calls to not be accepted properly in the system.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Chat or Email for any further questions or updates.

Monitoring: Kustomer has implemented an update to address an event affecting inbound Voice calls in PROD 1 & 2 that caused inbound calls to drop before getting answered by an agent.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at Email or Chat if you have additional questions or concerns.