Kustomer status is Operational

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Web Client
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Active Incidents

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Recently Resolved Incidents

[PLATFORM ] Buffering and Routing Issues PROD 1
Started 14 Jul 2025 14:59:40 (1 day ago), resolved 14 Jul 2025 15:51:04 (1 day ago)
Incident without Impact
Resolved
Web Client

Kustomer is aware of an event affecting routing, potential buffering issues, and the ability to update team status.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support [email protected] for any further questions or updates.

Kustomer Outage Survival Guide

A step-by-step guide to help you survive a Kustomer outage
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    Kustomer Components

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    Kustomer Prod1 (US)

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    Analytics
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    API
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    now
    Bulk Jobs
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    Channel - Chat
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    Channel - Email
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    now
    CSAT
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    Events / Audit Log
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    Exports
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    Channel - Twitter
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    now
    Knowledge base
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    Notifications
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    Registration
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    Search
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    Tracking
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    Web Client
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    now
    [PLATFORM ] Buffering and Routing Issues PROD 1
    Started 14 Jul 2025 14:59:40 (1 day ago), resolved 14 Jul 2025 15:51:04 (1 day ago)
    Incident without Impact
    Resolved
    Web Client

    Kustomer is aware of an event affecting routing, potential buffering issues, and the ability to update team status.

    Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support [email protected] for any further questions or updates.

    Web/Email/Form Hooks
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    now
    Workflow
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    now

    Kustomer Prod2 (EU)

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    now
    Analytics
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    now
    API
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    now
    Bulk Jobs
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    Wed 9
    Thu 10
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    now
    Channel - Chat
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    now
    Channel - Email
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    Mon 14
    now
    CSAT
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    Wed 9
    Thu 10
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    now
    Events / Audit Log
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    Thu 10
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    Sat 12
    Sun 13
    Mon 14
    now
    Exports
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    Wed 9
    Thu 10
    Fri 11
    Sat 12
    Sun 13
    Mon 14
    now
    Knowledge base
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    Wed 9
    Thu 10
    Fri 11
    Sat 12
    Sun 13
    Mon 14
    now
    Notifications
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    Wed 9
    Thu 10
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    Sat 12
    Sun 13
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    now
    Registration
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    now
    Channel - Facebook
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    now
    Search
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    Tracking
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    Channel - Instagram
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    Channel - SMS
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    Web Client
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    Channel - Twitter
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    now
    Web/Email/Form Hooks
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    now
    Workflow
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    Channel - WhatsApp
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    now

    Kustomer Prod4 (IN)

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    now
    Analytics
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    now
    API
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    now
    Bulk Jobs
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    Wed 9
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    now
    Channel - Chat
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    now
    Channel - Email
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    now
    CSAT
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    now
    Events / Audit Log
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    Thu 10
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    Sat 12
    Sun 13
    Mon 14
    now
    Exports
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    Thu 10
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    Sun 13
    Mon 14
    now
    Knowledge base
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    Wed 9
    Thu 10
    Fri 11
    Sat 12
    Sun 13
    Mon 14
    now
    Notifications
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    Thu 10
    Fri 11
    Sat 12
    Sun 13
    Mon 14
    now
    Registration
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    Thu 10
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    now
    Kustomer Voice
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    now
    Search
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    now
    Tracking
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    now
    Web Client
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    now
    Web/Email/Form Hooks
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    now
    Workflow
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    now

    Kustomer Voice & Text

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    Kustomer Voice
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    Kustomer Third Party

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    PubNub
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    OpenAI
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    Channel - Facebook
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    Channel - Instagram
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    Channel - SMS
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    Channel - WhatsApp
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    Kustomer Regional Incident

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