Kustomer status is Operational

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Channel - Facebook
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Channel - Instagram
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

[Facebook/Instagram] Users Unable to View Data After Login
Started 13 Sep 2025 01:11:39 (4 days ago), resolved 13 Sep 2025 23:04:55 (3 days ago)
Minor Incident
Resolved
Channel - Facebook
Channel - Instagram

Kustomer is aware of an event affecting Facebook and Instagram Authentication that may cause Pages to fail to display in their selection drop downs in the FB/IG admin UIs while authenticated.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at [email protected] or via chat if you have additional questions or concerns.

[Facebook/Instagram] Users Unable to View Data After Login
Started 12 Sep 2025 21:50:40 (4 days ago), resolved 12 Sep 2025 23:41:13 (4 days ago)
Minor Incident
Resolved
Channel - Facebook
Channel - Instagram

Kustomer is aware of an event affecting Facebook and Instagram Authentication that may cause Pages to fail to display in their selection drop downs in the FB/IG admin UIs while authenticated.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at [email protected] or via chat if you have additional questions or concerns.

Kustomer Outage Survival Guide

A step-by-step guide to help you survive a Kustomer outage
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    Kustomer Components

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    Kustomer Prod1 (US)

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    Analytics
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    API
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    Bulk Jobs
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    Channel - Chat
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    now
    Channel - Email
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    now
    CSAT
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    now
    Events / Audit Log
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    Exports
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    Channel - Twitter
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    Knowledge base
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    Notifications
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    Registration
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    Search
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    Tracking
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    Web Client
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    now
    Web/Email/Form Hooks
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    now
    Workflow
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    now

    Kustomer Prod2 (EU)

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    now
    Analytics
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    now
    API
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    Sun 14
    Mon 15
    now
    Bulk Jobs
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    Fri 12
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    Sun 14
    Mon 15
    now
    Channel - Chat
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    Mon 15
    now
    Channel - Email
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    Thu 11
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    Mon 15
    now
    CSAT
    Tue 9
    Wed 10
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    Fri 12
    Sat 13
    Sun 14
    Mon 15
    now
    Events / Audit Log
    Tue 9
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    Thu 11
    Fri 12
    Sat 13
    Sun 14
    Mon 15
    now
    Exports
    Tue 9
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    Thu 11
    Fri 12
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    Mon 15
    now
    Knowledge base
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    Fri 12
    Sat 13
    Sun 14
    Mon 15
    now
    Notifications
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    now
    Registration
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    now
    Channel - Facebook
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    now
    Search
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    Tracking
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    Channel - Instagram
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    Channel - SMS
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    Web Client
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    Channel - Twitter
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    now
    Web/Email/Form Hooks
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    Channel - WhatsApp
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    now
    Workflow
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    now

    Kustomer Prod4 (IN)

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    now
    Analytics
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    now
    API
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    now
    Bulk Jobs
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    Channel - Chat
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    Channel - Email
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    CSAT
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    now
    Events / Audit Log
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    now
    Exports
    Tue 9
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    Mon 15
    now
    Knowledge base
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    Mon 15
    now
    Notifications
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    now
    Registration
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    Mon 15
    now
    Kustomer Voice
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    Search
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    now
    Tracking
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    now
    Web Client
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    now
    Web/Email/Form Hooks
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    now
    Workflow
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    now

    Kustomer Voice & Text

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    now
    Kustomer Voice
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    Kustomer Third Party

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    PubNub
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    OpenAI
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    Channel - Facebook
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    now
    [Facebook/Instagram] Users Unable to View Data After Login
    Started 13 Sep 2025 01:11:39 (4 days ago), resolved 13 Sep 2025 23:04:55 (3 days ago)
    Minor Incident
    Resolved
    Channel - Facebook
    Channel - Instagram

    Kustomer is aware of an event affecting Facebook and Instagram Authentication that may cause Pages to fail to display in their selection drop downs in the FB/IG admin UIs while authenticated.

    Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at [email protected] or via chat if you have additional questions or concerns.

    [Facebook/Instagram] Users Unable to View Data After Login
    Started 12 Sep 2025 21:50:40 (4 days ago), resolved 12 Sep 2025 23:41:13 (4 days ago)
    Minor Incident
    Resolved
    Channel - Facebook
    Channel - Instagram

    Kustomer is aware of an event affecting Facebook and Instagram Authentication that may cause Pages to fail to display in their selection drop downs in the FB/IG admin UIs while authenticated.

    Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at [email protected] or via chat if you have additional questions or concerns.

    Channel - Instagram
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    Mon 15
    now
    [Facebook/Instagram] Users Unable to View Data After Login
    Started 13 Sep 2025 01:11:39 (4 days ago), resolved 13 Sep 2025 23:04:55 (3 days ago)
    Minor Incident
    Resolved
    Channel - Facebook
    Channel - Instagram

    Kustomer is aware of an event affecting Facebook and Instagram Authentication that may cause Pages to fail to display in their selection drop downs in the FB/IG admin UIs while authenticated.

    Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at [email protected] or via chat if you have additional questions or concerns.

    [Facebook/Instagram] Users Unable to View Data After Login
    Started 12 Sep 2025 21:50:40 (4 days ago), resolved 12 Sep 2025 23:41:13 (4 days ago)
    Minor Incident
    Resolved
    Channel - Facebook
    Channel - Instagram

    Kustomer is aware of an event affecting Facebook and Instagram Authentication that may cause Pages to fail to display in their selection drop downs in the FB/IG admin UIs while authenticated.

    Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at [email protected] or via chat if you have additional questions or concerns.

    Channel - SMS
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    Channel - WhatsApp
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    Kustomer Regional Incident

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