Kustomer Status

Resolved: Kustomer has resolved an event affecting all conversations in POD 1 that caused Message objects to not send, received or updated.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support via Chat or Email if you have additional questions or concerns.

Monitoring: Kustomer has implemented an update to address an event affecting Message sending in Chat and Email conversations in POD1 that caused lag to Message objects being sent, received and updated in Channels.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support in Chat or Email if you have additional questions or concerns.

Monitoring: Kustomer has implemented an update to address an event affecting Message sending in Chat and Email conversations in POD1 that caused lag to Message objects being sent, received and updated in Channels.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support in Chat or Email if you have additional questions or concerns.

Investigating: Kustomer is aware of an event affecting Chat AND Email conversations that may cause severe lag within the platform when sending and receiving messages to where there is long delay or no delivery.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes.

Resolved: Kustomer has resolved an event affecting all conversations in POD 1 that caused Message objects to not send, received or updated.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support via Chat or Email if you have additional questions or concerns.

Monitoring: Kustomer has implemented an update to address an event affecting Message sending in Chat and Email conversations in POD1 that caused lag to Message objects being sent, received and updated in Channels.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support in Chat or Email if you have additional questions or concerns.

Monitoring: Kustomer has implemented an update to address an event affecting Message sending in Chat and Email conversations in POD1 that caused lag to Message objects being sent, received and updated in Channels.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support in Chat or Email if you have additional questions or concerns.

Investigating: Kustomer is aware of an event affecting Chat AND Email conversations that may cause severe lag within the platform when sending and receiving messages to where there is long delay or no delivery.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes.

Resolved: The issue regarding Gmail conversations across ALL PODS has been resolved.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at Email or Chat if you have additional questions or concerns.

Monitoring: Kustomer is aware of an event reported by one of our third party vendors affecting Gmail conversations across ALL PODS that may cause latency when sending and receiving Gmail emails within the platform.

Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Please expect further updates within the next 3 hours, and reach out to Kustomer support through Chat if you have additional questions or concerns.

Resolved: The issue regarding Gmail conversations across ALL PODS has been resolved.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at Email or Chat if you have additional questions or concerns.

Monitoring: Kustomer is aware of an event reported by one of our third party vendors affecting Gmail conversations across ALL PODS that may cause latency when sending and receiving Gmail emails within the platform.

Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Please expect further updates within the next 3 hours, and reach out to Kustomer support through Chat if you have additional questions or concerns.