Kustomer Status

Resolved: Kustomer has resolved an event affecting Chat in Prod 1 that caused Chat messages to not deliver. To resolve this issue, our team has released an updated. All chats that did not send have been processed.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support [email protected] if you have additional questions or concerns.

Monitoring: Kustomer has implemented an update to address an event affecting Chat in prod 1 that caused Chat messages to fail to deliver.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.

Identified: Kustomer has identified an event in Chat that may cause Chat messages to fail to deliver Our team is still continuing to work on implementing a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support [email protected] for any further questions or updates.

Investigating: Kustomer is aware of an event affecting Chat that may cause outbound chat messages to not deliver.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at [email protected] for any further questions or updates.

Resolved: After careful monitoring, our team has determined that all affected areas are now fully restored with our PubNub services. Please reach out to Kustomer support at Chat or Email if you have additional questions or concerns.

Monitoring: Kustomer is aware of an event reported by one of our third party vendors PubNub that is affecting messages in Chat threads that may cause message threads to update slowly or take a page refresh within conversations.

Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Refresh page to update conversation threads if needed. Please follow https://status.pubnub.com/ for updates. Please expect further updates within the next 3 hours, and reach out to Kustomer support at Email or Chat if you have additional questions or concerns.