Kustomer Status
Real-time updates of Kustomer issues and outages
Kustomer status is Operational
Channel - Chat
Channel - WhatsApp
Active Incidents
No active incidents
Recently Resolved Incidents
Kustomer is aware of an event affecting our WhatsApp Integration that may cause latency in sending messages.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support [email protected] for any further questions or updates.
Kustomer has implemented an update to address an event affecting WHATSAPP Chat Channel in PROD 1 that caused long delays in sending and multiples of the same messages being sent in WhatsApp conversations.
Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at Email OR Chat if you have additional questions or concerns.
Kustomer Outage Survival Guide
Kustomer Components
Kustomer Prod1 (US)
Analytics
API
Bulk Jobs
Channel - Chat
Kustomer has implemented an update to address an event affecting WHATSAPP Chat Channel in PROD 1 that caused long delays in sending and multiples of the same messages being sent in WhatsApp conversations.
Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at Email OR Chat if you have additional questions or concerns.
Channel - Email
CSAT
Events / Audit Log
Exports
Channel - Twitter
Knowledge base
Notifications
Registration
Search
Tracking
Web Client
Web/Email/Form Hooks
Workflow
Kustomer Prod2 (EU)
Analytics
API
Bulk Jobs
Channel - Chat
Channel - Email
CSAT
Events / Audit Log
Exports
Knowledge base
Notifications
Registration
Channel - Facebook
Search
Channel - Instagram
Tracking
Channel - SMS
Web Client
Web/Email/Form Hooks
Channel - Twitter
Channel - WhatsApp
Workflow
Kustomer Prod4 (IN)
Analytics
API
Bulk Jobs
Channel - Chat
Channel - Email
CSAT
Events / Audit Log
Exports
Knowledge base
Notifications
Kustomer Voice
Registration
Search
Tracking
Web Client
Web/Email/Form Hooks
Workflow
Kustomer Voice & Text
Kustomer Voice
Kustomer Third Party
PubNub
OpenAI
Channel - Facebook
Channel - Instagram
Channel - SMS
Channel - WhatsApp
Kustomer is aware of an event affecting our WhatsApp Integration that may cause latency in sending messages.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support [email protected] for any further questions or updates.
