Glassix status is Operational

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Glassix Web Application

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Active Incidents

No active incidents

Recently Resolved Incidents

Degraded Search Performance
Started 8 Jul 2025 13:57:33 (7 days ago), resolved 8 Jul 2025 18:30:51 (7 days ago)
Minor Incident
Resolved
Glassix Web Application

We have identified an issue which is causing intermittently degraded performance across search bars in the Glassix Web Application, and our engineering team is currently working towards a resolution.

The issue is exclusively with search functions in the agent view, all other functionality across the API, webhooks and the web application is performing as expected. No customer-facing channels have been impacted.

Please follow this page for further updates.

Glassix Outage Survival Guide

A step-by-step guide to help you survive a Glassix outage
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    Glassix Components

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    Glassix APIs

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    Glassix Web Application

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    Degraded Search Performance
    Started 8 Jul 2025 13:57:33 (7 days ago), resolved 8 Jul 2025 18:30:51 (7 days ago)
    Minor Incident
    Resolved
    Glassix Web Application

    We have identified an issue which is causing intermittently degraded performance across search bars in the Glassix Web Application, and our engineering team is currently working towards a resolution.

    The issue is exclusively with search functions in the agent view, all other functionality across the API, webhooks and the web application is performing as expected. No customer-facing channels have been impacted.

    Please follow this page for further updates.

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