Sedna Systems Status

Resolved: Dear Customer,

We're pleased to inform you that the latest update from AWS is that the issue has now been completely resolved. https://health.aws.amazon.com/health/status

All systems are working as expected and all services should be back to full operational efficiency.

Thank you for your patience and understanding

Monitoring: Platform performance issues have been identified and are affecting some Sedna customers across infrastructure clusters (virginia1 and default). Affected users may see slowness and/or spinners intermittently when accessing the platform, specifically impacting auto-tagging functionality. The issue is under investigation by engineering as an emergency and is related to the AWS incident from earlier today.

Resolved: Dear Customers,

We’re pleased to confirm that all services are now operating normally. The earlier disruption, which was linked to an AWS outage in the has been fully resolved.

Our systems are stable, and mail flow and processing have returned to normal. We’ll continue to monitor closely to ensure everything remains stable.

Thank you for your patience and understanding throughout this incident.

Monitoring: Dear Customers,

AWS has confirmed that the underlying issue has been mitigated, and most services are operating normally again.

Some throttling and backlogs are still being cleared, particularly affecting the US-EAST-1 region, which may cause intermittent delays or errors.

Our team continues to monitor the situation closely and will provide further updates as AWS progresses toward full resolution.

Thank you for your patience and understanding.

Identified: Dear Customers,

The mail flow issue affecting some customers remains ongoing and is linked to a wider AWS outage impacting multiple services.

Our engineers continue to monitor the situation closely and are working to restore full functionality when AWS systems recover. For more information, you can track updates directly from AWS via their status page: https://health.aws.amazon.com/health/status

We’ll continue to provide updates as they become available.

Thank you for your continued patience and understanding.

Identified: Dear Customers,

We've identified that the widespread mail flow issue affecting some customers is related to an ongoing AWS outage impacting our infrastructure. As a result, mail delivery and processing may be delayed.

Our engineering team is closely monitoring the situation and working with AWS to restore normal service as soon as possible. We’ll share further updates as more information becomes available.

Investigating: Dear Customers,

We’re currently experiencing a mail flow issue, which is causing emails to queue and may also impact incoming mail delivery.

Our engineering team is actively investigating and working to resolve the issue as quickly as possible. We’ll provide updates as more information becomes available.

Thank you for your patience and understanding.

Resolved: Dear Customers,

Mail delivery services have now been restored, and new mail is flowing as expected.

We continue to monitor performance closely to ensure full stability.

Thank you for your patience

Investigating: Dear Customers,

We’re aware that some may currently be experiencing issues creating and receiving new mail. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.

We’ll continue to provide updates as more information becomes available.

Thank you for your patience and understanding.