Equinix Status

Resolved: On 12-Nov-2025 at 12:26 UTC, a Dark Fiber link between SV2 and SV5 IBX experienced a fault, impacting Metro Connect circuits and causing service interruption to Unprotected Metro Connect ports and Equinix Fabric Metro Remote ports. The issue was traced to a microbend on the fiber by the Dark Fiber provider and was fully restored on 13-Nov-2025 at 20:22 UTC. Services have remained stable since restoration. This is the final notification.

Identified: The dark fiber team visited the site, identified and repaired the damaged fiber. Services have been fully restored, and we are now observing bidirectional traffic with stable power levels. We will continue to monitor the connection for the next couple of hours and keep you updated.

Identified: The dark fiber provider’s technician has inspected the splice point and confirmed a distance of 28.243 km. They are completing work at the current location and will proceed to the identified site shortly. Please note that additional time will be needed to set up traffic control, as the site is located in the middle of a four-way intersection.

Identified: The dark fiber provider is still working with their provider to restore the circuit.

We will keep you updated as progress is made and notify you once the service is fully restored.

Thank you for your patience and understanding.

Identified: The dark fiber provider is still working with their provider to restore the circuit.

We will keep you updated as progress is made and notify you once the service is fully restored.

Thank you for your patience and understanding.

Identified: The dark fiber provider is still working with their provider to restore the circuit.

We will keep you updated as progress is made and notify you once the service is fully restored.

Thank you for your patience and understanding.

Identified: Our dark fiber provider has identified an issue with one of their providers and is actively working with them to isolate and resolve the problem.

We will keep you updated as progress is made and notify you once the service is fully restored.

Thank you for your patience and understanding.

Identified: The dark fiber provider’s technician is onsite and actively working to resolve this issue.

We will continue to monitor progress and provide updates until the service is fully restored.

Thank you for your patience and understanding.

Identified: Dark fiber provider advised that their technician is en route to the site and ETA is 1 hour from now.

Identified: Dark Fiber completed the splicing however, the link between SV2 and SV5 is still down. Their OSP Team is further checking and no ETR provided as of the moment.

Identified: Equinix SMC received an update from dark fiber provider that their OSP team has completed the fiber preparation and has handed the cable off to the splice crew to begin splicing the fibers. No ETR provided at the moment. The next update will be given when there is a significant change in the situation.

Identified: Our provider advised that they are still waiting for the splicer crew to arrive onsite. Once they arrive, preparations for splicing will begin on both ends.

Identified: The provider team confirmed that the fiber has arrived on-site and is currently being placed. Once placement is complete, crews will begin preparing both ends for splicing. We will keep you posted on the new updates.

Identified: Dark Fiber team has notified us that their yard team is currently loading a fiber reel for delivery to the job site. Additional updates will be provided once the reel arrives on-site and work resumes.

Thank you for your continued patience.

Identified: The fiber cut within the Silicon Valley Metro Area, specifically affecting the SV2–SV5 span is still ongoing. The fiber provider’s crews are on-site, investigating the cause of the damage and developing a repair plan to restore service as quickly as possible. We will provide further updates and share an estimated time of restoration (ETR) as soon as additional details are available.

Thank you for your patience and understanding.

Identified: The fiber provider’s crews are on-site, investigating the cause of the damage and developing a repair plan to restore service as quickly as possible. We will provide further updates and share an estimated time of restoration (ETR) as soon as additional details are available.

Thank you for your patience and understanding

Identified: The Fiber provider has located the damage and has begun restoration efforts. There is currently no ETR. We will provide regular updates until the issue is resolved.

Identified: Our fiber provider has confirmed that their crews are on-site following reports of outages affecting multiple customers in the area. Field technicians have also been deployed to perform OTDR testing to pinpoint the location of the fiber break. We will provide further updates as soon as additional information becomes available.

Identified: Equinix SMC is currently in coordination with 3rd DF provider. A Field Tech is currently en route. An ETA will be provided shortly. We will provide regular updates until the issue is resolved.

Identified: Equinix SMC is working closely with the 3rd party DF provider to solve the outage due to a fiber cut within the Metro Area. Our 3rd Party has assigned and dispatched a Field Tech and will be on site within the next 1.5 hours. Once on site we will be sure to inform you.

Identified: Equinix SMC, has identified a fiber cut within the Silicon Valley Metro Area, specifically affecting the SV2–SV5 span. The issue has been isolated, and our third‑party DF provider is actively engaged in restoration efforts.

We are closely monitoring progress and will provide further updates as soon as additional information becomes available.

Resolved: Our dark fiber provider is performing planned maintenance. The maintenance is scheduled to end on 14.11.2025 at 07:00 UTC. More updates will be shared under maintenance reference CHG0107822.

This is the final notification.

Identified: Our dark fiber provider is performing planned maintenance. The maintenance is supposed to end at 14.11.2025 07:00 UTC. More updates will be shared ones available.

Identified: Equinix Engineers observed a dark fiber disturbance currently might be affecting your services. We will work with the vendor to fix any ongoing issue at the earliest.

Resolved: A service disruption occurred at MI6 on 13-Nov-2025 from 13:06 to 13:27 UTC, affecting Fabric customers and their virtual connections. Services have been fully restored and remain stable.

Identified: Equinix Fabric Metro Remote port circuits experience a service outage. Equinix engineers are investigating the issue.

Resolved: Equinix monitored the link between SV3 to SV5 remained stable since it recovered on 13-Nov at 3:23 UTC. Dark Fiber provider advised that the fiber damage was due to vandalism.

Identified: Dark Fiber completed the splicing and the service between SV3 and SV5 has been restored at 3:23 UTC. Equinix SMC is monitoring the stability.

Identified: Equinix SMC received an update from dark fiber provider that their OSP team has completed the fiber preparation and has handed the cable off to the splice crew to begin splicing the fibers. No ETR provided at the moment. The next update will be given when there is a significant change in the situation.

Identified: Our provider advised that they are still waiting for the splicer crew to arrive onsite. Once they arrive, preparations for splicing will begin on both ends.

Identified: The provider team confirmed that the fiber has arrived on-site and is currently being placed. Once placement is complete, crews will begin preparing both ends for splicing. We will keep you posted on the new updates.

Identified: Dark Fiber team has notified us that their yard team is currently loading a fiber reel for delivery to the job site. Additional updates will be provided once the reel arrives on-site and work resumes.

Thank you for your continued patience.

Identified: The fiber provider’s crews are on-site, investigating the cause of the damage and developing a repair plan to restore service as quickly as possible. We will provide further updates and share an estimated time of restoration (ETR) as soon as additional details are available.

Thank you for your patience and understanding

Identified: The Fiber provider has located the damage and has begun restoration efforts. There is currently no ETR. We will provide regular updates until the issue is resolved.

Identified: Our fiber provider has confirmed that their crews are on-site following reports of outages affecting multiple customers in the area. Field technicians have also been deployed to perform OTDR testing to pinpoint the location of the fiber break. We will provide further updates as soon as additional information becomes available.

Identified: Equinix SMC is currently in coordination with 3rd DF provider. A Field Tech is currently en route. Crews will be arriving on site at 8 AM PST. We will update you shortly.

Identified: Equinix SMC, has identified a fiber cut within the Silicon Valley Metro Area, specifically affecting the SV3–SV5 span. The issue has been isolated, and our third‑party DF provider is actively engaged in restoration efforts.

We are closely monitoring progress and will provide further updates as soon as additional information becomes available.

Identified: Equinix SMC has detected a failure in one of our MC devices at the SV2 location, affecting several links within the area. We are already inestigating this issue along with out 3rd Party DF provider. Updates will follow.

Resolved: SMC monitored the link has been up and stable since it recovered on 12- Nov at 23:37 UTC. Investigation with Dark Fiber provider will continue to identify the root cause.

Identified: SMC has reported an issue with Metro Connect.

Equinix Fabric Metro Remote port and Unprotected Metro Connect circuits experienced a service interruption, while Protected Metro Connect circuits experienced 50ms. There is no impact to Dual Diverse (MC) due to redundancy.

Equinix engineers are investigating the issue.

Resolved: Equinix SMC observed a device component restart.

Single-Port Equinix Connect (EC) and Equinix Internet Access (EIA) customers experienced service interruption while no impact to Dual-Port EC and EIA customers due to redundancy.

Network Edge virtual device connections to internet (via Equinix provided public address) may have experienced service disruption.

Unprotected and Protected Metro Connect (MC) circuits experienced service interruption while no impact to Dual Diverse (MC) due to redundancy.

There is service impact to Equinix Fabric port and virtual connections (VC) without redundancy.

Equinix engineers are investigating the issue.

Identified: Equinix SMC observed a device component restart.

Single-Port Equinix Connect (EC) and Equinix Internet Access (EIA) customers experienced service interruption while no impact to Dual-Port EC and EIA customers due to redundancy.

Network Edge virtual device connections to internet (via Equinix provided public address) may have experienced service disruption.

Unprotected and Protected Metro Connect (MC) circuits experienced service interruption while no impact to Dual Diverse (MC) due to redundancy.

There is service impact to Equinix Fabric port and virtual connections (VC) without redundancy.

Equinix engineers are investigating the issue.

Resolved: The affected dark fiber path between MB2 and MB4 remains down. No estimated time of restoration (ETR) has been provided at this time.

Equinix SMC will continue to follow up with the provider regarding restoration progress.

The next update will be shared when there is a significant change in the situation.

Identified: The affected dark fiber path between MB2 and MB4 remains down. No estimated time of restoration (ETR) has been provided at this time.

Equinix SMC will continue to follow up with the provider regarding restoration progress.

The next update will be shared when there is a significant change in the situation.

Identified: SMC has reported an issue with Metro Connect.

Equinix Fabric Metro Remote port and Unprotected Metro Connect circuits experience service interruption while Protected Metro Connect circuits experienced 50ms . There is no impact to Dual Diverse (MC) due to redundancy.

Equinix engineers are investigating the issue.

Resolved: Equinix engineers manage to isolate the issue with the help of IBX site staff and identify the faulty segment having a pinched fiber. Service was restored on 8-November at 02:15 hrs UTC after damaged fiber was replaced.

Equinix SMC is currently monitoring the stability of the service.

Identified: Equinix engineers manage to isolate the issue with the help of IBX site staff and identify the faulty segment having a pinched fiber. Service was restored on 8-November at 02:15 hrs UTC after damaged fiber was replaced.

Equinix SMC is currently monitoring the stability of the service.

Identified: The Metro Connect dark fiber link between NY1 and NY9 is currently experiencing elevated attenuation levels.

Equinix Fabric Metro Remote ports and Unprotected Metro Connect circuits will expreince service interruptions. Protected Metro Connect circuits were impacted by a brief 50ms switching event.

Equinix engineers are working with onsite team to rectify the issue.

The next update will be provided when significant change to the situation occurs.

Identified: Dear Equinix Customer,

The fiber provider is currently reviewing the problem. More updates to be followed. No ETR is available at the moment.

Identified: The Metro Connect dark fiber link between NY1 and NY9 is currently experiencing elevated attenuation levels. Equinix engineers are actively investigating the cause and collaborating with the relevant vendor to resolve the issue as quickly as possible.

As a result, Equinix Fabric Metro Remote ports and Unprotected Metro Connect circuits are undergoing service interruptions. Protected Metro Connect circuits were impacted by a brief 50ms switching event. Equinix engineers continue to investigate the situation.

Resolved: Redundancy for all affected services was restored at 11:37 UTC. The dark fiber path remains under observation while we await confirmation from the provider that the issue has been permanently resolved. Further updates will be shared as soon as they become available.

Identified: Redundancy for all affected services was restored at 11:37 UTC. The dark fiber path remains under observation while we await confirmation from the provider that the issue has been permanently resolved. Further updates will be shared as soon as they become available.

Identified: The affected dark fiber path within MB Metro remains down, resulting in a loss of redundancy for your services. Equinix Fabric Metro Remote port and Unprotected Metro Connect circuits are still experiencing downtime. The fiber provider has provided an estimated restoration time of 14:30 UTC. You will be notified as soon as any additional update is available.

Identified: Dark fiber link isntability within MB Metro resulted in a disutbrance for your services on November 7th 09:39 UTC. Equinix Fabric, Internet Access, Equinix Fabric Metro Remote port and Unprotected Metro Connect circuits experience service interruption while Protected Metro Connect circuits experienced 50ms switching hit. Equinix engineers are investigating issue.