Equinix Status

Resolved: Equinix SMC team is currently monitoring the services. We will notify you once the incident is resolved.

Identified: Equinix SMC team is currently monitoring the services. We will notify you once the incident is resolved.

Identified: A dark fiber disturbance was identified between the FR2 and FR6 IBXs. The issue has been reported to the provider for investigation and RFO analysis. Further updates will be shared as soon as they are available.

Identified: Equinix SMC has identified an issue on the Metro Connect platform between 11:22 and 11:23 UTC. This caused a significant impact on customer services. The root cause has not yet been determined. Equinix senior engineers are working to isolate the fault and take the necessary actions to ensure it does not cause any further issues.

Identified: Equinix SMC has reported an optical protection switchover in the Metro Connect platform. The brief service interruption experienced is due to the failover design. Unprotected services might experience an outage. Equinix engineers are investigating the issue.

Resolved: Equinix Engineers successfuly monitored stability of all services. The incident is now resolved and this is the final notification related to the incident.

Identified: Update: Please be informed that our on-site engineers have confirmed the reported issue has been resolved. They will continue to monitor the situation closely over the next 24 hours to ensure stability. We will provide further updates if any issues arise. Thank you for your understanding!

Identified: SMC has reported an issue with Metro Connect.

Equinix Fabric Metro Remote port and Unprotected Metro Connect circuits experience service interruption while Protected Metro Connect circuits experienced 50ms . There is no impact to Dual Diverse (MC) due to redundancy.

Equinix engineers are investigating the issue.

Resolved: On 12-Nov-2025 at 12:26 UTC, a Dark Fiber link between SV2 and SV5 IBX experienced a fault, impacting Metro Connect circuits and causing service interruption to Unprotected Metro Connect ports and Equinix Fabric Metro Remote ports. The issue was traced to a microbend on the fiber by the Dark Fiber provider and was fully restored on 13-Nov-2025 at 20:22 UTC. Services have remained stable since restoration. This is the final notification.

Identified: The dark fiber team visited the site, identified and repaired the damaged fiber. Services have been fully restored, and we are now observing bidirectional traffic with stable power levels. We will continue to monitor the connection for the next couple of hours and keep you updated.

Identified: The dark fiber provider’s technician has inspected the splice point and confirmed a distance of 28.243 km. They are completing work at the current location and will proceed to the identified site shortly. Please note that additional time will be needed to set up traffic control, as the site is located in the middle of a four-way intersection.

Identified: The dark fiber provider is still working with their provider to restore the circuit.

We will keep you updated as progress is made and notify you once the service is fully restored.

Thank you for your patience and understanding.

Identified: The dark fiber provider is still working with their provider to restore the circuit.

We will keep you updated as progress is made and notify you once the service is fully restored.

Thank you for your patience and understanding.

Identified: The dark fiber provider is still working with their provider to restore the circuit.

We will keep you updated as progress is made and notify you once the service is fully restored.

Thank you for your patience and understanding.

Identified: Our dark fiber provider has identified an issue with one of their providers and is actively working with them to isolate and resolve the problem.

We will keep you updated as progress is made and notify you once the service is fully restored.

Thank you for your patience and understanding.

Identified: The dark fiber provider’s technician is onsite and actively working to resolve this issue.

We will continue to monitor progress and provide updates until the service is fully restored.

Thank you for your patience and understanding.

Identified: Dark fiber provider advised that their technician is en route to the site and ETA is 1 hour from now.

Identified: Dark Fiber completed the splicing however, the link between SV2 and SV5 is still down. Their OSP Team is further checking and no ETR provided as of the moment.

Identified: Equinix SMC received an update from dark fiber provider that their OSP team has completed the fiber preparation and has handed the cable off to the splice crew to begin splicing the fibers. No ETR provided at the moment. The next update will be given when there is a significant change in the situation.

Identified: Our provider advised that they are still waiting for the splicer crew to arrive onsite. Once they arrive, preparations for splicing will begin on both ends.

Identified: The provider team confirmed that the fiber has arrived on-site and is currently being placed. Once placement is complete, crews will begin preparing both ends for splicing. We will keep you posted on the new updates.

Identified: Dark Fiber team has notified us that their yard team is currently loading a fiber reel for delivery to the job site. Additional updates will be provided once the reel arrives on-site and work resumes.

Thank you for your continued patience.

Identified: The fiber cut within the Silicon Valley Metro Area, specifically affecting the SV2–SV5 span is still ongoing. The fiber provider’s crews are on-site, investigating the cause of the damage and developing a repair plan to restore service as quickly as possible. We will provide further updates and share an estimated time of restoration (ETR) as soon as additional details are available.

Thank you for your patience and understanding.

Identified: The fiber provider’s crews are on-site, investigating the cause of the damage and developing a repair plan to restore service as quickly as possible. We will provide further updates and share an estimated time of restoration (ETR) as soon as additional details are available.

Thank you for your patience and understanding

Identified: The Fiber provider has located the damage and has begun restoration efforts. There is currently no ETR. We will provide regular updates until the issue is resolved.

Identified: Our fiber provider has confirmed that their crews are on-site following reports of outages affecting multiple customers in the area. Field technicians have also been deployed to perform OTDR testing to pinpoint the location of the fiber break. We will provide further updates as soon as additional information becomes available.

Identified: Equinix SMC is currently in coordination with 3rd DF provider. A Field Tech is currently en route. An ETA will be provided shortly. We will provide regular updates until the issue is resolved.

Identified: Equinix SMC is working closely with the 3rd party DF provider to solve the outage due to a fiber cut within the Metro Area. Our 3rd Party has assigned and dispatched a Field Tech and will be on site within the next 1.5 hours. Once on site we will be sure to inform you.

Identified: Equinix SMC, has identified a fiber cut within the Silicon Valley Metro Area, specifically affecting the SV2–SV5 span. The issue has been isolated, and our third‑party DF provider is actively engaged in restoration efforts.

We are closely monitoring progress and will provide further updates as soon as additional information becomes available.

Resolved: Our dark fiber provider is performing planned maintenance. The maintenance is scheduled to end on 14.11.2025 at 07:00 UTC. More updates will be shared under maintenance reference CHG0107822.

This is the final notification.

Identified: Our dark fiber provider is performing planned maintenance. The maintenance is supposed to end at 14.11.2025 07:00 UTC. More updates will be shared ones available.

Identified: Equinix Engineers observed a dark fiber disturbance currently might be affecting your services. We will work with the vendor to fix any ongoing issue at the earliest.

Resolved: A service disruption occurred at MI6 on 13-Nov-2025 from 13:06 to 13:27 UTC, affecting Fabric customers and their virtual connections. Services have been fully restored and remain stable.

Identified: Equinix Fabric Metro Remote port circuits experience a service outage. Equinix engineers are investigating the issue.

Resolved: Equinix monitored the link between SV3 to SV5 remained stable since it recovered on 13-Nov at 3:23 UTC. Dark Fiber provider advised that the fiber damage was due to vandalism.

Identified: Dark Fiber completed the splicing and the service between SV3 and SV5 has been restored at 3:23 UTC. Equinix SMC is monitoring the stability.

Identified: Equinix SMC received an update from dark fiber provider that their OSP team has completed the fiber preparation and has handed the cable off to the splice crew to begin splicing the fibers. No ETR provided at the moment. The next update will be given when there is a significant change in the situation.

Identified: Our provider advised that they are still waiting for the splicer crew to arrive onsite. Once they arrive, preparations for splicing will begin on both ends.

Identified: The provider team confirmed that the fiber has arrived on-site and is currently being placed. Once placement is complete, crews will begin preparing both ends for splicing. We will keep you posted on the new updates.

Identified: Dark Fiber team has notified us that their yard team is currently loading a fiber reel for delivery to the job site. Additional updates will be provided once the reel arrives on-site and work resumes.

Thank you for your continued patience.

Identified: The fiber provider’s crews are on-site, investigating the cause of the damage and developing a repair plan to restore service as quickly as possible. We will provide further updates and share an estimated time of restoration (ETR) as soon as additional details are available.

Thank you for your patience and understanding

Identified: The Fiber provider has located the damage and has begun restoration efforts. There is currently no ETR. We will provide regular updates until the issue is resolved.

Identified: Our fiber provider has confirmed that their crews are on-site following reports of outages affecting multiple customers in the area. Field technicians have also been deployed to perform OTDR testing to pinpoint the location of the fiber break. We will provide further updates as soon as additional information becomes available.

Identified: Equinix SMC is currently in coordination with 3rd DF provider. A Field Tech is currently en route. Crews will be arriving on site at 8 AM PST. We will update you shortly.

Identified: Equinix SMC, has identified a fiber cut within the Silicon Valley Metro Area, specifically affecting the SV3–SV5 span. The issue has been isolated, and our third‑party DF provider is actively engaged in restoration efforts.

We are closely monitoring progress and will provide further updates as soon as additional information becomes available.

Identified: Equinix SMC has detected a failure in one of our MC devices at the SV2 location, affecting several links within the area. We are already inestigating this issue along with out 3rd Party DF provider. Updates will follow.

Resolved: SMC monitored the link has been up and stable since it recovered on 12- Nov at 23:37 UTC. Investigation with Dark Fiber provider will continue to identify the root cause.

Identified: SMC has reported an issue with Metro Connect.

Equinix Fabric Metro Remote port and Unprotected Metro Connect circuits experienced a service interruption, while Protected Metro Connect circuits experienced 50ms. There is no impact to Dual Diverse (MC) due to redundancy.

Equinix engineers are investigating the issue.

Resolved: Equinix SMC observed a device component restart.

Single-Port Equinix Connect (EC) and Equinix Internet Access (EIA) customers experienced service interruption while no impact to Dual-Port EC and EIA customers due to redundancy.

Network Edge virtual device connections to internet (via Equinix provided public address) may have experienced service disruption.

Unprotected and Protected Metro Connect (MC) circuits experienced service interruption while no impact to Dual Diverse (MC) due to redundancy.

There is service impact to Equinix Fabric port and virtual connections (VC) without redundancy.

Equinix engineers are investigating the issue.

Identified: Equinix SMC observed a device component restart.

Single-Port Equinix Connect (EC) and Equinix Internet Access (EIA) customers experienced service interruption while no impact to Dual-Port EC and EIA customers due to redundancy.

Network Edge virtual device connections to internet (via Equinix provided public address) may have experienced service disruption.

Unprotected and Protected Metro Connect (MC) circuits experienced service interruption while no impact to Dual Diverse (MC) due to redundancy.

There is service impact to Equinix Fabric port and virtual connections (VC) without redundancy.

Equinix engineers are investigating the issue.