Equinix Status

Resolved: Equinix SMC observed a device component restart.

Single-Port Equinix Connect (EC) and Equinix Internet Access (EIA) customers experienced service interruption while no impact to Dual-Port EC and EIA customers due to redundancy.

Network Edge virtual device connections to internet (via Equinix provided public address) may have experienced service disruption.

Unprotected and Protected Metro Connect (MC) circuits experienced service interruption while no impact to Dual Diverse (MC) due to redundancy.

There is service impact to Equinix Fabric port and virtual connections (VC) without redundancy.

Equinix engineers are investigating the issue.

Identified: Equinix SMC observed a device component restart.

Single-Port Equinix Connect (EC) and Equinix Internet Access (EIA) customers experienced service interruption while no impact to Dual-Port EC and EIA customers due to redundancy.

Network Edge virtual device connections to internet (via Equinix provided public address) may have experienced service disruption.

Unprotected and Protected Metro Connect (MC) circuits experienced service interruption while no impact to Dual Diverse (MC) due to redundancy.

There is service impact to Equinix Fabric port and virtual connections (VC) without redundancy.

Equinix engineers are investigating the issue.

Resolved: The affected dark fiber path between MB2 and MB4 remains down. No estimated time of restoration (ETR) has been provided at this time.

Equinix SMC will continue to follow up with the provider regarding restoration progress.

The next update will be shared when there is a significant change in the situation.

Identified: The affected dark fiber path between MB2 and MB4 remains down. No estimated time of restoration (ETR) has been provided at this time.

Equinix SMC will continue to follow up with the provider regarding restoration progress.

The next update will be shared when there is a significant change in the situation.

Identified: SMC has reported an issue with Metro Connect.

Equinix Fabric Metro Remote port and Unprotected Metro Connect circuits experience service interruption while Protected Metro Connect circuits experienced 50ms . There is no impact to Dual Diverse (MC) due to redundancy.

Equinix engineers are investigating the issue.

Resolved: Equinix engineers manage to isolate the issue with the help of IBX site staff and identify the faulty segment having a pinched fiber. Service was restored on 8-November at 02:15 hrs UTC after damaged fiber was replaced.

Equinix SMC is currently monitoring the stability of the service.

Identified: Equinix engineers manage to isolate the issue with the help of IBX site staff and identify the faulty segment having a pinched fiber. Service was restored on 8-November at 02:15 hrs UTC after damaged fiber was replaced.

Equinix SMC is currently monitoring the stability of the service.

Identified: The Metro Connect dark fiber link between NY1 and NY9 is currently experiencing elevated attenuation levels.

Equinix Fabric Metro Remote ports and Unprotected Metro Connect circuits will expreince service interruptions. Protected Metro Connect circuits were impacted by a brief 50ms switching event.

Equinix engineers are working with onsite team to rectify the issue.

The next update will be provided when significant change to the situation occurs.

Identified: Dear Equinix Customer,

The fiber provider is currently reviewing the problem. More updates to be followed. No ETR is available at the moment.

Identified: The Metro Connect dark fiber link between NY1 and NY9 is currently experiencing elevated attenuation levels. Equinix engineers are actively investigating the cause and collaborating with the relevant vendor to resolve the issue as quickly as possible.

As a result, Equinix Fabric Metro Remote ports and Unprotected Metro Connect circuits are undergoing service interruptions. Protected Metro Connect circuits were impacted by a brief 50ms switching event. Equinix engineers continue to investigate the situation.

Resolved: Redundancy for all affected services was restored at 11:37 UTC. The dark fiber path remains under observation while we await confirmation from the provider that the issue has been permanently resolved. Further updates will be shared as soon as they become available.

Identified: Redundancy for all affected services was restored at 11:37 UTC. The dark fiber path remains under observation while we await confirmation from the provider that the issue has been permanently resolved. Further updates will be shared as soon as they become available.

Identified: The affected dark fiber path within MB Metro remains down, resulting in a loss of redundancy for your services. Equinix Fabric Metro Remote port and Unprotected Metro Connect circuits are still experiencing downtime. The fiber provider has provided an estimated restoration time of 14:30 UTC. You will be notified as soon as any additional update is available.

Identified: Dark fiber link isntability within MB Metro resulted in a disutbrance for your services on November 7th 09:39 UTC. Equinix Fabric, Internet Access, Equinix Fabric Metro Remote port and Unprotected Metro Connect circuits experience service interruption while Protected Metro Connect circuits experienced 50ms switching hit. Equinix engineers are investigating issue.

Resolved: One of the modules of Metro Connect device in AT4 has failed and recovered at 06:09 UTC.

Unprotected and Protected Metro Connect (MC) circuits experience service interruption while no impact to Dual Diverse (MC) due to redundancy. Equinix engineers are investigating the issue.

Equinix engineers are investigating the issue.

Identified: One of the modules of Metro Connect device in AT4 has failed and recovered at 06:09 UTC.

Unprotected and Protected Metro Connect (MC) circuits experience service interruption while no impact to Dual Diverse (MC) due to redundancy. Equinix engineers are investigating the issue.

Equinix engineers are investigating the issue.