QuadraNet Status

Investigating: We are currently experiencing a networking issue. This is being worked on by our networking engineers, once resolved a RFO will be provided.

Identified: Dear Customers,

For those amongst our clients who are using the WHMCS part of our CRM. For the time being as a temporary solution, please use our legacy NEO portal for any helpdesk requirements and service communications via https://neo.quadranet.com, if you don't have the logins to NEO, you may simply email to support@quadranet.com.

We will keep you up to date once WHMCS issue has been rectified.

Apologies for the inconvenience caused,

QuadraNet Team

Identified: Service Restoration Update

We are pleased to inform you that services have been fully restored. Our network team is actively monitoring the situation to ensure continued stability and performance.

If you require a detailed Reason for Outage (RFO), please feel free to open a request with us, and we will be happy to provide the necessary information.

Thank you for your understanding and continued support.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Date/Time: 2024-11-12 00:56:29 PST Issue: Loss of access to all servers in the Chicago Data Center.

We are currently experiencing connectivity issues at our Chicago Data Center. Our team is actively working with the DC provider to resolve the situation.

Impact: Clients may experience intermittent or total loss of access to servers hosted in our Chicago Data Center.

We understand the impact this may have on your operations and are committed to resolving this issue as quickly as possible. Our team will provide updates as soon as possible.

Thank you for your patience and understanding.

If you have any urgent concerns, please contact our support team.