QuadraNet Status

Identified: Dear Customers,

Thank you for your continued patience as we work through our maintenance in our Los Angeles facilities. The issues have affected multiple services at both locations. We are working 24/7 to resolve this, but as expected this is not enough to resolve all.

Once your services are restored for our dedicated server customers only, please submit for an SLA credit via the Neo portal.

For further escalations, you can contact our CEO and Owner Jon Eaves, directly at [email protected].

We apologize for the extended duration and any downtime you have experienced.

Identified: The maintenance window has taken longer than expected, but we have a team on-site working diligently to get every customer back up and running. Please refrain from opening multiple tickets or calling into the data center. Our team is doing everything they can to assist each customer as quickly as possible.

Identified: Our team is making excellent progress in getting all bare metal customers back online. Some single colocation customers are still experiencing issues, and we have all hands on deck to restore service for everyone affected as quickly as possible.

Identified: The recovery operations still in progress, more detailed report shall be rendered by the end of the event. We appreciate your patience.

Identified: Our team has identified some connectivity issues relating to our maintenance being performed today. We are working to resolve this as quickly as possible.

Monitoring: We appreciate your continued patience while we work though this maintenance window. We hope to have everyone back online as quickly as possible.

Monitoring: Thank you for your continued patience while we work through this maintenance window. Our team has run into a few challenges that were not a planned part of the maintenance. We appreciate your business and understanding.

Monitoring: We are still undergoing our network and cabinet restructuring at our Los Angeles facility and will provide additional updates as they become available.

Monitoring: Please note, we are restricting all non critical access to the data center during this time.

Monitoring: We are currently undergoing our first round of maintenance at our DTLA facility. We are half way through this process and customers should start to regain access in waves shortly.

Identified: Dear Customers,

Thank you for your continued patience as we work through our maintenance in our Los Angeles facilities. The issues have affected multiple services at both locations. We are working 24/7 to resolve this, but as expected this is not enough to resolve all.

Once your services are restored for our dedicated server customers only, please submit for an SLA credit via the Neo portal.

For further escalations, you can contact our CEO and Owner Jon Eaves, directly at [email protected].

We apologize for the extended duration and any downtime you have experienced.

Identified: The maintenance window has taken longer than expected, but we have a team on-site working diligently to get every customer back up and running. Please refrain from opening multiple tickets or calling into the data center. Our team is doing everything they can to assist each customer as quickly as possible.

Identified: Our team is making excellent progress in getting all bare metal customers back online. Some single colocation customers are still experiencing issues, and we have all hands on deck to restore service for everyone affected as quickly as possible.

Identified: The recovery operations still in progress, more detailed report shall be rendered by the end of the event. We appreciate your patience.

Identified: Our team has identified some connectivity issues relating to our maintenance being performed today. We are working to resolve this as quickly as possible.

Monitoring: We appreciate your continued patience while we work though this maintenance window. We hope to have everyone back online as quickly as possible.

Monitoring: Thank you for your continued patience while we work through this maintenance window. Our team has run into a few challenges that were not a planned part of the maintenance. We appreciate your business and understanding.

Monitoring: We are still undergoing our network and cabinet restructuring at our Los Angeles facility and will provide additional updates as they become available.

Monitoring: Please note, we are restricting all non critical access to the data center during this time.

Monitoring: We are currently undergoing our first round of maintenance at our DTLA facility. We are half way through this process and customers should start to regain access in waves shortly.

Monitoring: Our team has been able to restore service connectivity to 90% of effected customers. We hope to have this finalized by end of day.

Identified: Thank you for your continued patience. Our on-site team has replaced a core device. Our networking team will begin modifying the configuration and get service restored shortly.

Identified: We appreciate your patience during the downtime in Chicago. We are in constant communication with our on-site partners and are urgently working to restore service as quickly as possible.

Identified: We have identified an issue with our Core Node around 3PM PST today and are actively working with our team to get this back online. We apologize for the delay.

Identified: Service Restoration Update

We are pleased to inform you that services have been fully restored. Our network team is actively monitoring the situation to ensure continued stability and performance.

If you require a detailed Reason for Outage (RFO), please feel free to open a request with us, and we will be happy to provide the necessary information.

Thank you for your understanding and continued support.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Date/Time: 2024-11-12 00:56:29 PST Issue: Loss of access to all servers in the Chicago Data Center.

We are currently experiencing connectivity issues at our Chicago Data Center. Our team is actively working with the DC provider to resolve the situation.

Impact: Clients may experience intermittent or total loss of access to servers hosted in our Chicago Data Center.

We understand the impact this may have on your operations and are committed to resolving this issue as quickly as possible. Our team will provide updates as soon as possible.

Thank you for your patience and understanding.

If you have any urgent concerns, please contact our support team.