Envoy status is Operational

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Envoy Dashboard

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Envoy Visitor registration

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Envoy Mobile

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Active Incidents

[04/15/2025] - Envoy Dashboard Unavailable
Started 15 Apr 2025 21:25:16 (2 months ago), still ongoing
Major Incident
Investigating
Envoy Dashboard

We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause.

We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via [email protected]

Aruba ClearPass Integration showing as "In Progress" on the Visitor Log
Started 1 Apr 2025 10:04:17 (3 months ago), still ongoing
Major Incident
Investigating
Visitor registration

We are currently investigating an issue where a user signs in and the Aruba Clearpass progress is shown as "In Progress" on the Visitor Log and visitors are not receiving their Wi-Fi credentials.

12.17.2024 QR code emails not being sent at log in
Started 17 Dec 2024 21:23:52 (6 months ago), still ongoing
Major Incident
Identified
Visitor registration
Mobile

We are currently experiencing a secondary issue affecting Dashboard accessibility. Users attempting to log into Envoy via Mobile may not be receiving the QR code email. Our team has identified the root cause and is actively working on a fix.

We sincerely apologize for any inconvenience this may cause. If you have any feedback or need assistance, please reach out to Envoy Customer Support via the live chat messenger or at [email protected].

Recently Resolved Incidents

No recent incidents

Envoy Outage Survival Guide

A step-by-step guide to help you survive a Envoy outage
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    Envoy Components

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    Envoy Dashboard

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    [04/15/2025] - Envoy Dashboard Unavailable
    Started 15 Apr 2025 21:25:16 (2 months ago), still ongoing
    Major Incident
    Investigating
    Envoy Dashboard

    We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause.

    We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via [email protected]

    Envoy Visitor registration

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    Aruba ClearPass Integration showing as "In Progress" on the Visitor Log
    Started 1 Apr 2025 10:04:17 (3 months ago), still ongoing
    Major Incident
    Investigating
    Visitor registration

    We are currently investigating an issue where a user signs in and the Aruba Clearpass progress is shown as "In Progress" on the Visitor Log and visitors are not receiving their Wi-Fi credentials.

    12.17.2024 QR code emails not being sent at log in
    Started 17 Dec 2024 21:23:52 (6 months ago), still ongoing
    Major Incident
    Identified
    Visitor registration
    Mobile

    We are currently experiencing a secondary issue affecting Dashboard accessibility. Users attempting to log into Envoy via Mobile may not be receiving the QR code email. Our team has identified the root cause and is actively working on a fix.

    We sincerely apologize for any inconvenience this may cause. If you have any feedback or need assistance, please reach out to Envoy Customer Support via the live chat messenger or at [email protected].

    Envoy Analytics

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    12.17.2024 QR code emails not being sent at log in
    Started 17 Dec 2024 21:23:52 (6 months ago), still ongoing
    Major Incident
    Identified
    Visitor registration
    Mobile

    We are currently experiencing a secondary issue affecting Dashboard accessibility. Users attempting to log into Envoy via Mobile may not be receiving the QR code email. Our team has identified the root cause and is actively working on a fix.

    We sincerely apologize for any inconvenience this may cause. If you have any feedback or need assistance, please reach out to Envoy Customer Support via the live chat messenger or at [email protected].

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