BrandShelter status is Operational

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

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Recently Resolved Incidents

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BrandShelter Outage Survival Guide

A step-by-step guide to help you survive a BrandShelter outage
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    BrandShelter Components

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    BrandShelter Portal

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    Production system
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    Demo system
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    BrandShelter DNS

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    Standard nameserver set
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    Premium nameserver set
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    UltraDNS
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    BrandShelter Registry Connections

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    BrandShelter Support Platform (Zendesk)

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    BrandShelter Alternatives

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    Envoy Visitor registration

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    12.17.2024 QR code emails not being sent at log in
    Started 17 Dec 2024 21:23:52 (1 month ago), still ongoing
    Major Incident
    Identified
    Visitor registration
    Mobile

    We are currently experiencing a secondary issue affecting Dashboard accessibility. Users attempting to log into Envoy via Mobile may not be receiving the QR code email. Our team has identified the root cause and is actively working on a fix.

    We sincerely apologize for any inconvenience this may cause. If you have any feedback or need assistance, please reach out to Envoy Customer Support via the live chat messenger or at hi@envoy.com.

    Envoy Mobile

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    12.17.2024 QR code emails not being sent at log in
    Started 17 Dec 2024 21:23:52 (1 month ago), still ongoing
    Major Incident
    Identified
    Visitor registration
    Mobile

    We are currently experiencing a secondary issue affecting Dashboard accessibility. Users attempting to log into Envoy via Mobile may not be receiving the QR code email. Our team has identified the root cause and is actively working on a fix.

    We sincerely apologize for any inconvenience this may cause. If you have any feedback or need assistance, please reach out to Envoy Customer Support via the live chat messenger or at hi@envoy.com.

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    North Virginia Healthcheck
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    Potential degradation of Verify API
    Started 22 Jul 2024 08:13:07 (6 months ago), still ongoing
    Major Incident
    Investigating
    North Virginia Healthcheck

    We have detected a potential degradation of the Verify API in the US-EAST-1 region. We are actively investigating the issue and will provide an update shortly.

    See all