SailPoint Status

Resolved: This incident has been resolved.

Monitoring: At this time we are seeing systems performing as expected. We will continue to monitor this for the next 24 hours. Customers are encouraged to continue to allow time for systems to catch up if an action was executed during this issue and they are not seeing the desired result quite yet.

Identified: The issue has been identified and has been remediated. Due to backlogs created by this event impact is still being observed as systems continue to catch up. Updates will be provided as they become available.

Investigating: We are currently investigating reports of performance degradation in the US-East-1 region. Users may encounter delays in Workflows Launcher or executing tasks, such as cancelling aggregations. We are actively working on investigating and will provide updates as more information becomes available.

Resolved: We have confirmed that search functionality and data delivery for US-East-1 are now within expected operational parameters. Although some background data processing remains underway, it is no longer impacting general service availability. We are transitioning this incident to a resolved state as we return to normal operations.

Identified: Overnight, our teams made progress in processing the remaining search data. Search functionality in US-East-1 Production remains stable, and the backlog of audit information for the remaining subset of customers continues to clear. Search data updates for US-East-1 (Staging) are also still underway and moving forward. We are continuing to monitor all systems closely to ensure a full and stable recovery. Our next update will be provided at 4 PM CT.

Identified: Search functionality for US-East-1 Production has been restored with the exception of a small subset of customers who are still seeing stale search data for Audit information, which continues to process. Search data updates for US-East-1 (Staging) are still in progress. Next update will be provided by 10:00 AM CT on January 29th.

Identified: Search functionality for US-East-1 Production has been restored with the exception of a small subset of customers who are still seeing stale search data for Audit information, which continues to process. Search data in Staging for US-East-1 continues to process and update. Next update will be provided by 5:00 PM CT.

Identified: We continue to work on data reconciliation efforts for search functionality. Audit data in US -East-1 production is still impacted  with an ETA of ~10 hours.  Search data in staging in US-East-1 will continue to be impacted until the entire process has been completed. We can not provide an exact ETA at this time but do anticipate ~48 for this environment to be completed.

Identified: Data reconciliation continues to progress. No additional issues to report at this time. We will continue to monitor overnight with anticipated completion by close of business Tuesday 1/27.

Identified: The process to true up all data is still in progress with a large majority completed. The next scheduled update will be 4 PM CT.

Identified: At this point, a large majority of the data has been trued up, and we continue to address this issue in a systematic method. The next update is scheduled for Monday.

Identified: The issue has been identified, and a fix is in progress. We continue to address this issue in a systematic method, and will provide updates as they become available.

Identified: The issue has been identified and a fix is being investigated. An ETA on the fix will be updated on Saturday.

Investigating: Investigation continues on this issue. This is impacting a small subset of customers in us-east-1, not all customers.

Investigating: Investigation continues on this issue. This is impacting a small subset of customers in us-east-1, not all customers.

Investigating: Investigation continues on this issue. This is impacting a small subset of customers in us-east-1, not all customers.

Investigating: Investigation continues. This is impacting a small subset of customers in us-east-1 not all customers.

Investigating: We are continuing to investigate the issue.

Investigating: We are continuing to investigate the issue.

Investigating: We are continuing to investigate the issue.

Investigating: SailPoint is investigating an issue with Identity Security Cloud that is currently impacting impacting some of our customers, where identities fail to appear in search results. We are working to address the service disruption and will provide an update once it is resolved.

Resolved: This incident has been resolved.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are continuing to investigate this issue. We are working on addressing the service disruption and will provide an update upon resolution.

Investigating: SailPoint is investigating an issue with Search and Identity Profiles in Identity Security Cloud, that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

Resolved: This incident has been resolved.

Monitoring: At this time we are seeing systems performing as expected. We will continue to monitor this for the next 24 hours. Customers are encouraged to continue to allow time for systems to catch up if an action was executed during this issue and they are not seeing the desired result quite yet.

Identified: The issue has been identified and has been remediated. Due to backlogs created by this event impact is still being observed as systems continue to catch up. Updates will be provided as they become available.

Investigating: We are currently investigating reports of performance degradation in the US-East-1 region. Users may encounter delays in Workflows Launcher or executing tasks, such as cancelling aggregations. We are actively working on investigating and will provide updates as more information becomes available.