emnify Status

Monitoring: Dear emnify Customers,

Telus has confirmed that a fault with their signaling provider caused the observed LTE and LTE-M service degradation.

Our recent network tests are yielding successful results, and we are observing traffic towards the network beginning to recover.

We will continue to monitor network performance and provide additional updates as needed.

Kind regards, emnify Support Team

Identified: Dear emnify Customers,

We have contacted Telstra Australia regarding the ongoing service degradation and are currently awaiting their feedback.

Alternative LTE networks in Australia (Vodafone and Optus) remain available for connectivity fallback. Meanwhile, LTE-M connectivity in this region is currently provided via the Telstra network only and may therefore remain affected while the issue persists.

We will provide further updates as additional information becomes available.

Kind regards, emnify Support Team

Investigating: Dear emnify customers,

We are currently investigating a service degradation affecting LTE and LTE-M connectivity on the Telstra Australia network. Devices attempting to connect may experience intermittent connectivity issues or may be unable to attach to the network.

We will provide further updates as soon as more information becomes available.

Kind regards, emnify Support team

Resolved: This incident has been resolved and all data has been successfully backfilled.

If you continue to experience any issues, please contact our Customer Support team via the help center.

Monitoring: We continue to see that the events data and usage statistics are finally catching up. We expect all data to be backfilled within the next 2 hours.

We will continue to monitor closely.

Identified: We have identified the issue and implemented a fix. We are now seeing new events being delivered.

We will continue to monitor closely.

Investigating: Dear emnify Customers,

We are investigating an issue related to the processing of events and usage data. As a result, the portal and API report outdated data from 20:05 UTC. Also, the emnify Data Streamer is currently unable to deliver data.

We are working on resolving the issue, and an update will be provided shortly.

Kind regards, emnify Support Team