emnify Status

Resolved: Dear emnify Customers,

This incident has been resolved.

Should you continue to experience any issues, please do not hesitate to contact our Customer Support Team through the help center.

Kind regards, emnify Support Team

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Further updates to follow.

Investigating: Dear emnify Customers,

We are currently experiencing a decline in performance concerning the processing of statistics related to device data consumption. Kindly be informed that all usage data stream events will be temporarily suspended, and traffic volume statistics in the portal will not display any new data. However, event data streamers, as well as quota and traffic limit enforcement, will continue to function as anticipated.

We are working on resolving the issue, and an update will be provided shortly.

Kind regards, emnify Support Team

Resolved: Dear emnify Customers,

This incident has been resolved.

Should you continue to experience any issues, please do not hesitate to contact our Customer Support Team through the help center.

Kind regards, emnify Support Team

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Further updates to follow.

Investigating: Dear emnify Customers,

We are currently experiencing a decline in performance concerning the processing of statistics related to device data consumption. Kindly be informed that all usage data stream events will be temporarily suspended, and traffic volume statistics in the portal will not display any new data. However, event data streamers, as well as quota and traffic limit enforcement, will continue to function as anticipated.

We are working on resolving the issue, and an update will be provided shortly.

Kind regards, emnify Support Team

Resolved: Dear emnify Customers,

This incident has been resolved.

Should you continue to experience any issues, please do not hesitate to contact our Customer Support Team through the help center.

Kind regards, emnify Support Team

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Further updates to follow.

Investigating: Dear emnify Customers,

We are currently experiencing a decline in performance concerning the processing of statistics related to device data consumption. Kindly be informed that all usage data stream events will be temporarily suspended, and traffic volume statistics in the portal will not display any new data. However, event data streamers, as well as quota and traffic limit enforcement, will continue to function as anticipated.

We are working on resolving the issue, and an update will be provided shortly.

Kind regards, emnify Support Team

Resolved: Dear emnify Customers,

The incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center.

Kind regards, emnify Support Team

Monitoring: Dear emnify Customers,

Our tests are now yielding successful results, and as a result, we have lifted the network block. We’re also observing signs of traffic recovery.

Monitoring continues to ensure full restoration.

We’ll provide further updates as recovery continues.

Kind regards, emnify Support Team

Identified: Dear emnify Customers,

We continue to monitor the MTN Côte d'Ivoire network, which is still in the process of stabilizing. Our team is actively coordinating with the operator to help restore services as quickly as possible.

In the meantime, devices are expected to connect seamlessly to the Moov and Orange networks, which remain fully operational in the country. We will continue to monitor the situation closely and share updates as soon as progress is made.

Kind regards, emnify Support Team

Identified: Dear emnify Customers,

We have temporarily blocked access to MTN Côte d'Ivoire to prevent further device attachments. Devices in the region can continue to connect through alternative available networks.

We’re keeping a close watch and will update promptly with any new information.

Kind regards, emnify Support Team

Investigating: Dear emnify Customers,

We are currently investigating a service degradation impacting MTN Cote d’Ivoire. Devices attempting to connect to this network may encounter connectivity issues. Our team is in contact with the operator to determine the cause.

We will provide further updates as they become available.

Kind regards, emnify Support Team

Resolved: This incident has been resolved.

Should you continue to experience any issues, please do not hesitate to contact our Customer Support Team through the help center.

Monitoring: Our engineering team has implemented changes, and the service has been restored. We will continue to monitor this closely

Identified: Our engineering team has identified the cause and is working on a resolution

Investigating: We are investigating a service degradation affecting OpenVPN traffic in sa-east-1. We will provide an update shortly.