
Hologram Status
Real-time updates of Hologram issues and outages
Hologram status is Partially Degraded Service
Hologram Cellular Networking
Global Cellular Data Network
SMS over cellular - Device Terminated
Device Dashboard
REST API
SIM Card Administrative Operations
Hyper SIM EUICC Operations
Active Incidents
Starting October 1st, 2025, O2 UK began decommissioning its 2G and 3G networks across the UK, with full shutdown expected by the end of the year.
As a result, some devices using these legacy networks are transitioning to other available carriers.
We've observed that on our G1 profile (ICCID prefix 8944*), certain devices are having trouble transitioning to other available carriers and using other RATs like Cat-M where supported by the devices.
Our team is actively investigating this with our upstream connectivity partners to identify and resolve the root cause.
We'll continue to share updates as we learn more.
Recently Resolved Incidents
We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..
We are currently investigating an incident affecting SIMs with the G2 profile (prefix 89357*). The issue is impacting new registrations, which may result in: • Failed or delayed SIM registrations • Loss of connectivity for some devices • Inability to establish new data sessions
Our engineering team is actively investigating the root cause and working with our upstream partners to restore normal service. Updates will be posted as more information becomes available.
We apologize for the disruption and appreciate your patience as we work to resolve the issue.
Hologram Outage Survival Guide
Hologram Components
Hologram Cellular Networking
Global Cellular Data Network
We are currently investigating an incident affecting SIMs with the G2 profile (prefix 89357*). The issue is impacting new registrations, which may result in: • Failed or delayed SIM registrations • Loss of connectivity for some devices • Inability to establish new data sessions
Our engineering team is actively investigating the root cause and working with our upstream partners to restore normal service. Updates will be posted as more information becomes available.
We apologize for the disruption and appreciate your patience as we work to resolve the issue.
Starting October 1st, 2025, O2 UK began decommissioning its 2G and 3G networks across the UK, with full shutdown expected by the end of the year.
As a result, some devices using these legacy networks are transitioning to other available carriers.
We've observed that on our G1 profile (ICCID prefix 8944*), certain devices are having trouble transitioning to other available carriers and using other RATs like Cat-M where supported by the devices.
Our team is actively investigating this with our upstream connectivity partners to identify and resolve the root cause.
We'll continue to share updates as we learn more.
SMS over cellular - Device Terminated
We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..
SMS over cellular - Device Originated
Hologram SIM Management
Device Dashboard
We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..
REST API
We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..
SIM Card Administrative Operations
We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..
Hyper SIM EUICC Operations
We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..
Data Usage Reporting and Billing
We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..
Hologram Data Services
Data Engine and Routes
We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..
SMS over IP
We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..