Hologram status is Partially Degraded Service

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Hologram SIM Management

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SIM Card Administrative Operations
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Active Incidents

Service Degradation: SIM operations on US2 profiles (Verizon)
Started 26 Aug 2025 20:24:26 (2 hours ago), still ongoing
Minor Incident
Investigating
SIM Card Administrative Operations

Customers using Verizon direct profiles may see: • Errors or long delays for state changes (activate/deactivate/suspend/resume) • Failed or delayed plan changes

We're seeing increased error rates and latency from the upstream Verizon provisioning interface, leading to intermittent failures on SIM operations initiated via the Dashboard and API.

Recently Resolved Incidents

No recent incidents

Hologram Outage Survival Guide

A step-by-step guide to help you survive a Hologram outage
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    Hologram Components

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    Hologram Cellular Networking

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    Global Cellular Data Network
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    SMS over cellular - Device Terminated
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    SMS over cellular - Device Originated
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    Hologram SIM Management

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    Device Dashboard
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    REST API
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    SIM Card Administrative Operations
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    Service Degradation: SIM operations on US2 profiles (Verizon)
    Started 26 Aug 2025 20:24:26 (2 hours ago), still ongoing
    Minor Incident
    Investigating
    SIM Card Administrative Operations

    Customers using Verizon direct profiles may see: • Errors or long delays for state changes (activate/deactivate/suspend/resume) • Failed or delayed plan changes

    We're seeing increased error rates and latency from the upstream Verizon provisioning interface, leading to intermittent failures on SIM operations initiated via the Dashboard and API.

    Hyper SIM EUICC Operations
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    Data Usage Reporting and Billing
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    Hologram Data Services

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    Data Engine and Routes
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    SMS over IP
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    SpaceBridge Tunneling
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    Inbound Messaging API
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    Hologram Website

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    Hologram Store

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