Hologram status is Operational

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Global Cellular Data Network
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SIM Card Administrative Operations
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Active Incidents

No active incidents

Recently Resolved Incidents

Delayed SIM Operations and Connectivity on G3 profiles (ICCID prefix 89464*)
Started 21 Apr 2025 18:45:08 (19 hours ago), resolved 22 Apr 2025 02:12:12 (11 hours ago)
Minor Incident
Resolved
Global Cellular Data Network
SIM Card Administrative Operations

There is a backlog of SIM operations which is delaying activations, and as a result connectivity is affected for those specific SIMs. We are actively working on restoring service and will provide updates accordingly.

Connectivity issues on G3 SIMs/profiles
Started 18 Apr 2025 02:46:08 (4 days ago), resolved 18 Apr 2025 15:44:03 (4 days ago)
Minor Incident
Resolved
Global Cellular Data Network

We are currently investigating a reported issue on our G3 SIMs/profiles (ICCID prefix 89464*). We are seeing high percentages of packet loss with both existing and new data sessions.

We are actively working with our upstream partners on a resolution. We will provide updates as more information becomes available.

Hologram Outage Survival Guide

A step-by-step guide to help you survive a Hologram outage
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    Hologram Components

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    Hologram Cellular Networking

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    Global Cellular Data Network
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    Connectivity issues on G3 SIMs/profiles
    Started 18 Apr 2025 02:46:08 (4 days ago), resolved 18 Apr 2025 15:44:03 (4 days ago)
    Minor Incident
    Resolved
    Global Cellular Data Network

    We are currently investigating a reported issue on our G3 SIMs/profiles (ICCID prefix 89464*). We are seeing high percentages of packet loss with both existing and new data sessions.

    We are actively working with our upstream partners on a resolution. We will provide updates as more information becomes available.

    Delayed SIM Operations and Connectivity on G3 profiles (ICCID prefix 89464*)
    Started 21 Apr 2025 18:45:08 (19 hours ago), resolved 22 Apr 2025 02:12:12 (11 hours ago)
    Minor Incident
    Resolved
    Global Cellular Data Network
    SIM Card Administrative Operations

    There is a backlog of SIM operations which is delaying activations, and as a result connectivity is affected for those specific SIMs. We are actively working on restoring service and will provide updates accordingly.

    SMS over cellular - Device Terminated
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    SMS over cellular - Device Originated
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    Hologram SIM Management

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    Device Dashboard
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    REST API
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    SIM Card Administrative Operations
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    Delayed SIM Operations and Connectivity on G3 profiles (ICCID prefix 89464*)
    Started 21 Apr 2025 18:45:08 (19 hours ago), resolved 22 Apr 2025 02:12:12 (11 hours ago)
    Minor Incident
    Resolved
    Global Cellular Data Network
    SIM Card Administrative Operations

    There is a backlog of SIM operations which is delaying activations, and as a result connectivity is affected for those specific SIMs. We are actively working on restoring service and will provide updates accordingly.

    Hyper SIM EUICC Operations
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    Data Usage Reporting and Billing
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    Hologram Data Services

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    Data Engine and Routes
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    SMS over IP
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    SpaceBridge Tunneling
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    Inbound Messaging API
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    Hologram Website

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    Hologram Store

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