Hologram Status

Resolved: The issue has been resolved.

Monitoring: We identified the issue and applied a fix, new sim activations should be able to open data sessions. We're monitoring.

Investigating: We’re currently investigating an issue affecting new G3 SIM activations. Devices with ICCIDs starting with 89464 are unable to obtain an IP address, which prevents them from establishing data sessions.

This issue does not impact previously activated G3 SIMs or SIMs on other profiles.

Our engineering team is actively working to identify the root cause and implement a resolution. We’ll provide an update as soon as more information is available.

Identified: We’ve identified the issue impacting new G3 SIM activations (ICCIDs starting with 89464*) where some SIMs were unable to establish data sessions.

A temporary fix has been implemented. Impacted SIMs should now be able to open data sessions; however, there may still be a delay of a few hours after activation before full connectivity is established. This only affects a subset of new G3 activations — not all are impacted.

Our team will continue working over the weekend to identify and implement a permanent fix.

We appreciate your patience and will provide further updates as progress is made.

Investigating: We’re currently investigating an issue affecting new G3 SIM activations (ICCIDs starting with 89464*), some SIMs might be unable to establish data sessions.

This issue does not impact previously activated G3 SIMs or SIMs on other profiles.

Our engineering team is actively working to identify the root cause and implement a resolution. We’ll provide an update as soon as more information is available.

Resolved: The issue has been resolved.

Monitoring: We identified the issue and applied a fix, new sim activations should be able to open data sessions. We're monitoring.

Investigating: We’re currently investigating an issue affecting new G3 SIM activations. Devices with ICCIDs starting with 89464 are unable to obtain an IP address, which prevents them from establishing data sessions.

This issue does not impact previously activated G3 SIMs or SIMs on other profiles.

Our engineering team is actively working to identify the root cause and implement a resolution. We’ll provide an update as soon as more information is available.

Identified: We’ve identified the issue impacting new G3 SIM activations (ICCIDs starting with 89464*) where some SIMs were unable to establish data sessions.

A temporary fix has been implemented. Impacted SIMs should now be able to open data sessions; however, there may still be a delay of a few hours after activation before full connectivity is established. This only affects a subset of new G3 activations — not all are impacted.

Our team will continue working over the weekend to identify and implement a permanent fix.

We appreciate your patience and will provide further updates as progress is made.

Investigating: We’re currently investigating an issue affecting new G3 SIM activations (ICCIDs starting with 89464*), some SIMs might be unable to establish data sessions.

This issue does not impact previously activated G3 SIMs or SIMs on other profiles.

Our engineering team is actively working to identify the root cause and implement a resolution. We’ll provide an update as soon as more information is available.

Resolved: The issue has been resolved.

Monitoring: We identified the issue and applied a fix, new sim activations should be able to open data sessions. We're monitoring.

Investigating: We’re currently investigating an issue affecting new G3 SIM activations. Devices with ICCIDs starting with 89464 are unable to obtain an IP address, which prevents them from establishing data sessions.

This issue does not impact previously activated G3 SIMs or SIMs on other profiles.

Our engineering team is actively working to identify the root cause and implement a resolution. We’ll provide an update as soon as more information is available.

Identified: We’ve identified the issue impacting new G3 SIM activations (ICCIDs starting with 89464*) where some SIMs were unable to establish data sessions.

A temporary fix has been implemented. Impacted SIMs should now be able to open data sessions; however, there may still be a delay of a few hours after activation before full connectivity is established. This only affects a subset of new G3 activations — not all are impacted.

Our team will continue working over the weekend to identify and implement a permanent fix.

We appreciate your patience and will provide further updates as progress is made.

Investigating: We’re currently investigating an issue affecting new G3 SIM activations (ICCIDs starting with 89464*), some SIMs might be unable to establish data sessions.

This issue does not impact previously activated G3 SIMs or SIMs on other profiles.

Our engineering team is actively working to identify the root cause and implement a resolution. We’ll provide an update as soon as more information is available.

Resolved: Issue is resolved.

Monitoring: A fix has been applied and backend services are recovering. We’re currently monitoring the stability of the API and Dashboard to ensure full functionality is restored.

We’ll post a final update once the incident is fully resolved.

Identified: We’ve identified the source of the issue and we’re actively working with the responsible parties to mitigate and restore stability.

We’ll provide further updates as resolution progresses.

Investigating: Affected Services: • Dashboard • API • SIM management

We are currently investigating an issue causing backend services (including the Hologram Dashboard and API) to be unavailable. Device connectivity is not affected at this time.

Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

Thank you for your patience.

Resolved: Issue is resolved.

Monitoring: A fix has been applied and backend services are recovering. We’re currently monitoring the stability of the API and Dashboard to ensure full functionality is restored.

We’ll post a final update once the incident is fully resolved.

Identified: We’ve identified the source of the issue and we’re actively working with the responsible parties to mitigate and restore stability.

We’ll provide further updates as resolution progresses.

Investigating: Affected Services: • Dashboard • API • SIM management

We are currently investigating an issue causing backend services (including the Hologram Dashboard and API) to be unavailable. Device connectivity is not affected at this time.

Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

Thank you for your patience.

Resolved: Issue is resolved.

Monitoring: A fix has been applied and backend services are recovering. We’re currently monitoring the stability of the API and Dashboard to ensure full functionality is restored.

We’ll post a final update once the incident is fully resolved.

Identified: We’ve identified the source of the issue and we’re actively working with the responsible parties to mitigate and restore stability.

We’ll provide further updates as resolution progresses.

Investigating: Affected Services: • Dashboard • API • SIM management

We are currently investigating an issue causing backend services (including the Hologram Dashboard and API) to be unavailable. Device connectivity is not affected at this time.

Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

Thank you for your patience.

Resolved: Issue is resolved.

Monitoring: A fix has been applied and backend services are recovering. We’re currently monitoring the stability of the API and Dashboard to ensure full functionality is restored.

We’ll post a final update once the incident is fully resolved.

Identified: We’ve identified the source of the issue and we’re actively working with the responsible parties to mitigate and restore stability.

We’ll provide further updates as resolution progresses.

Investigating: Affected Services: • Dashboard • API • SIM management

We are currently investigating an issue causing backend services (including the Hologram Dashboard and API) to be unavailable. Device connectivity is not affected at this time.

Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

Thank you for your patience.

Resolved: Issue is resolved.

Monitoring: A fix has been applied and backend services are recovering. We’re currently monitoring the stability of the API and Dashboard to ensure full functionality is restored.

We’ll post a final update once the incident is fully resolved.

Identified: We’ve identified the source of the issue and we’re actively working with the responsible parties to mitigate and restore stability.

We’ll provide further updates as resolution progresses.

Investigating: Affected Services: • Dashboard • API • SIM management

We are currently investigating an issue causing backend services (including the Hologram Dashboard and API) to be unavailable. Device connectivity is not affected at this time.

Our team is actively working to identify the root cause and will provide updates as soon as we have more information.

Thank you for your patience.

Resolved: This incident has been resolved.

Monitoring: We recently identified a delay in the processing of device usage and session data. This has been resolved, and the system is now recovering.

Some customers may notice missing or delayed usage data in the Dashboard and API. This data is not lost — it will begin appearing gradually as the backlog is cleared. We expect full recovery over the next several hours.

There is no impact to device connectivity.

Monitoring: We’ve deployed a fix for the issue that was causing some SIMs to be charged multiple times during their monthly renewal. Affected services have caught up and are now operating normally, including data usage reporting and billing cycle processing.

Monitoring: We’ve deployed a fix for the issue that was causing some SIMs to be charged multiple times during their monthly renewal. Affected services have caught up and are now operating normally, including data usage reporting and billing cycle processing.

As a precaution, we are temporarily continuing to not suspend SIMs or organizations with negative balances on prepaid accounts, while we finish applying billing corrections.

Identified: We’ve identified the root cause of the issue that was causing some SIMs to be charged their monthly renewals multiple times.

We are currently publishing a fix for this error. Until the update is deployed, SIMs will not pause when reaching their data limit, and customers on prepaid plans will not have their balance auto-refilled.

Additionally, data usage reporting via our API will be delayed by several hours.

We are actively working to restore the underlying services and will be applying necessary billing corrections to impacted accounts once the issue is resolved.

Investigating: We’ve identified an issue where some SIMs are being charged their monthly recurring cost (MRC) multiple times during their billing cycle renewal. Our team is actively investigating the root cause and working to implement a fix.

Once the issue has been resolved, we will apply any necessary billing corrections to impacted accounts.

If you have any questions please reach out to [email protected].

Thank you for your patience and understanding.