Hologram Status

Resolved: This incident has been resolved.

Investigating: This incident has been resolved.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating an incident affecting SIMs with the G2 profile (prefix 89357*). The issue is impacting new registrations, which may result in: • Failed or delayed SIM registrations • Loss of connectivity for some devices • Inability to establish new data sessions

Our engineering team is actively investigating the root cause and working with our upstream partners to restore normal service. Updates will be posted as more information becomes available.

We apologize for the disruption and appreciate your patience as we work to resolve the issue.

Investigating: Starting October 1st, 2025, O2 UK began decommissioning its 2G and 3G networks across the UK, with full shutdown expected by the end of the year.

As a result, some devices using these legacy networks are transitioning to other available carriers.

We've observed that on our G1 profile (ICCID prefix 8944*), certain devices are having trouble transitioning to other available carriers and using other RATs like Cat-M where supported by the devices.

Our team is actively investigating this with our upstream connectivity partners to identify and resolve the root cause.

We'll continue to share updates as we learn more.

Resolved: All systems continue to operate as expected, we will continue to monitor for any issues.

Monitoring: AWS functionality has been restored and stable for the past hour or so. We are awaiting updates from Amazon to ensure that our systems remain stable. All systems are fully restored or catching up. We will continue to monitor to catch an problems early.

Identified: We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..

Resolved: All systems continue to operate as expected, we will continue to monitor for any issues.

Monitoring: AWS functionality has been restored and stable for the past hour or so. We are awaiting updates from Amazon to ensure that our systems remain stable. All systems are fully restored or catching up. We will continue to monitor to catch an problems early.

Identified: We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..

Resolved: All systems continue to operate as expected, we will continue to monitor for any issues.

Monitoring: AWS functionality has been restored and stable for the past hour or so. We are awaiting updates from Amazon to ensure that our systems remain stable. All systems are fully restored or catching up. We will continue to monitor to catch an problems early.

Identified: We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..

Resolved: All systems continue to operate as expected, we will continue to monitor for any issues.

Monitoring: AWS functionality has been restored and stable for the past hour or so. We are awaiting updates from Amazon to ensure that our systems remain stable. All systems are fully restored or catching up. We will continue to monitor to catch an problems early.

Identified: We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..

Resolved: All systems continue to operate as expected, we will continue to monitor for any issues.

Monitoring: AWS functionality has been restored and stable for the past hour or so. We are awaiting updates from Amazon to ensure that our systems remain stable. All systems are fully restored or catching up. We will continue to monitor to catch an problems early.

Identified: We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..

Resolved: All systems continue to operate as expected, we will continue to monitor for any issues.

Monitoring: AWS functionality has been restored and stable for the past hour or so. We are awaiting updates from Amazon to ensure that our systems remain stable. All systems are fully restored or catching up. We will continue to monitor to catch an problems early.

Identified: We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..

Resolved: All systems continue to operate as expected, we will continue to monitor for any issues.

Monitoring: AWS functionality has been restored and stable for the past hour or so. We are awaiting updates from Amazon to ensure that our systems remain stable. All systems are fully restored or catching up. We will continue to monitor to catch an problems early.

Identified: We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..

Resolved: All systems continue to operate as expected, we will continue to monitor for any issues.

Monitoring: AWS functionality has been restored and stable for the past hour or so. We are awaiting updates from Amazon to ensure that our systems remain stable. All systems are fully restored or catching up. We will continue to monitor to catch an problems early.

Identified: We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..