Hologram status is Partially Degraded Service

Sun 19
Mon 20
Tue 21
Wed 22
Thu 23
Fri 24
Sat 25
now

Hologram Cellular Networking

Sun 19
Mon 20
Tue 21
Wed 22
Thu 23
Fri 24
Sat 25
now
Global Cellular Data Network
Sun 19
Mon 20
Tue 21
Wed 22
Thu 23
Fri 24
Sat 25
now
SMS over cellular - Device Terminated
Sun 19
Mon 20
Tue 21
Wed 22
Thu 23
Fri 24
Sat 25
now
Device Dashboard
Sun 19
Mon 20
Tue 21
Wed 22
Thu 23
Fri 24
Sat 25
now
REST API
Sun 19
Mon 20
Tue 21
Wed 22
Thu 23
Fri 24
Sat 25
now
SIM Card Administrative Operations
Sun 19
Mon 20
Tue 21
Wed 22
Thu 23
Fri 24
Sat 25
now
Hyper SIM EUICC Operations
Sun 19
Mon 20
Tue 21
Wed 22
Thu 23
Fri 24
Sat 25
now
Last updated 1 minute ago from official status page. Learn more
Stay ahead of Hologram outages
Sign up to create a custom dashboard to monitor the services you rely on. 3,000+ services supported.

Active Incidents

UK degraded connectivity on G1 profile (ICCID prefix 8944*)
Started 23 Oct 2025 19:31:15 (3 days ago), still ongoing
Minor Incident
Investigating
Global Cellular Data Network

Starting October 1st, 2025, O2 UK began decommissioning its 2G and 3G networks across the UK, with full shutdown expected by the end of the year.

As a result, some devices using these legacy networks are transitioning to other available carriers.

We've observed that on our G1 profile (ICCID prefix 8944*), certain devices are having trouble transitioning to other available carriers and using other RATs like Cat-M where supported by the devices.

Our team is actively investigating this with our upstream connectivity partners to identify and resolve the root cause.

We'll continue to share updates as we learn more.

Recently Resolved Incidents

Persistent issues with most services
Started 20 Oct 2025 17:40:57 (6 days ago), resolved 21 Oct 2025 03:11:19 (5 days ago)
Critical Incident
Resolved
Device Dashboard
Data Engine and Routes
REST API
SMS over cellular - Device Terminated
SMS over IP
More...

We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..

Incident: G2 Profile (89357*) Connectivity Disruption
Started 19 Oct 2025 09:36:09 (7 days ago), resolved 20 Oct 2025 00:08:52 (6 days ago)
Minor Incident
Resolved
Global Cellular Data Network

We are currently investigating an incident affecting SIMs with the G2 profile (prefix 89357*). The issue is impacting new registrations, which may result in: • Failed or delayed SIM registrations • Loss of connectivity for some devices • Inability to establish new data sessions

Our engineering team is actively investigating the root cause and working with our upstream partners to restore normal service. Updates will be posted as more information becomes available.

We apologize for the disruption and appreciate your patience as we work to resolve the issue.

Hologram Outage Survival Guide

A step-by-step guide to help you survive a Hologram outage
NaN%

    Hologram Components

    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now

    Hologram Cellular Networking

    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Global Cellular Data Network
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Incident: G2 Profile (89357*) Connectivity Disruption
    Started 19 Oct 2025 09:36:09 (7 days ago), resolved 20 Oct 2025 00:08:52 (6 days ago)
    Minor Incident
    Resolved
    Global Cellular Data Network

    We are currently investigating an incident affecting SIMs with the G2 profile (prefix 89357*). The issue is impacting new registrations, which may result in: • Failed or delayed SIM registrations • Loss of connectivity for some devices • Inability to establish new data sessions

    Our engineering team is actively investigating the root cause and working with our upstream partners to restore normal service. Updates will be posted as more information becomes available.

    We apologize for the disruption and appreciate your patience as we work to resolve the issue.

    UK degraded connectivity on G1 profile (ICCID prefix 8944*)
    Started 23 Oct 2025 19:31:15 (3 days ago), still ongoing
    Minor Incident
    Investigating
    Global Cellular Data Network

    Starting October 1st, 2025, O2 UK began decommissioning its 2G and 3G networks across the UK, with full shutdown expected by the end of the year.

    As a result, some devices using these legacy networks are transitioning to other available carriers.

    We've observed that on our G1 profile (ICCID prefix 8944*), certain devices are having trouble transitioning to other available carriers and using other RATs like Cat-M where supported by the devices.

    Our team is actively investigating this with our upstream connectivity partners to identify and resolve the root cause.

    We'll continue to share updates as we learn more.

    SMS over cellular - Device Terminated
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Persistent issues with most services
    Started 20 Oct 2025 17:40:57 (6 days ago), resolved 21 Oct 2025 03:11:19 (5 days ago)
    Critical Incident
    Resolved
    Device Dashboard
    Data Engine and Routes
    REST API
    SMS over cellular - Device Terminated
    SMS over IP
    More...

    We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..

    SMS over cellular - Device Originated
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now

    Hologram SIM Management

    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Device Dashboard
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Persistent issues with most services
    Started 20 Oct 2025 17:40:57 (6 days ago), resolved 21 Oct 2025 03:11:19 (5 days ago)
    Critical Incident
    Resolved
    Device Dashboard
    Data Engine and Routes
    REST API
    SMS over cellular - Device Terminated
    SMS over IP
    More...

    We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..

    REST API
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Persistent issues with most services
    Started 20 Oct 2025 17:40:57 (6 days ago), resolved 21 Oct 2025 03:11:19 (5 days ago)
    Critical Incident
    Resolved
    Device Dashboard
    Data Engine and Routes
    REST API
    SMS over cellular - Device Terminated
    SMS over IP
    More...

    We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..

    SIM Card Administrative Operations
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Persistent issues with most services
    Started 20 Oct 2025 17:40:57 (6 days ago), resolved 21 Oct 2025 03:11:19 (5 days ago)
    Critical Incident
    Resolved
    Device Dashboard
    Data Engine and Routes
    REST API
    SMS over cellular - Device Terminated
    SMS over IP
    More...

    We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..

    Hyper SIM EUICC Operations
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Persistent issues with most services
    Started 20 Oct 2025 17:40:57 (6 days ago), resolved 21 Oct 2025 03:11:19 (5 days ago)
    Critical Incident
    Resolved
    Device Dashboard
    Data Engine and Routes
    REST API
    SMS over cellular - Device Terminated
    SMS over IP
    More...

    We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..

    Data Usage Reporting and Billing
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Persistent issues with most services
    Started 20 Oct 2025 17:40:57 (6 days ago), resolved 21 Oct 2025 03:11:19 (5 days ago)
    Critical Incident
    Resolved
    Device Dashboard
    Data Engine and Routes
    REST API
    SMS over cellular - Device Terminated
    SMS over IP
    More...

    We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..

    Hologram Data Services

    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Data Engine and Routes
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Persistent issues with most services
    Started 20 Oct 2025 17:40:57 (6 days ago), resolved 21 Oct 2025 03:11:19 (5 days ago)
    Critical Incident
    Resolved
    Device Dashboard
    Data Engine and Routes
    REST API
    SMS over cellular - Device Terminated
    SMS over IP
    More...

    We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..

    SMS over IP
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Persistent issues with most services
    Started 20 Oct 2025 17:40:57 (6 days ago), resolved 21 Oct 2025 03:11:19 (5 days ago)
    Critical Incident
    Resolved
    Device Dashboard
    Data Engine and Routes
    REST API
    SMS over cellular - Device Terminated
    SMS over IP
    More...

    We are experiencing delays and downtime with AWS systems that affect the majority of our operations. This includes the API, Dashboard, device state changes, sending SMS to devices, reporting, and our ability to post status pages..

    SpaceBridge Tunneling
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Inbound Messaging API
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now

    Hologram Website

    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now

    Hologram Store

    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now