Zaptec Status: check for Zaptec outages and issues

Zaptec status is Partially Degraded Service

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Zaptec Cloud Services

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Portal

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Zaptec App

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Zaptec API

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Zaptec Portal

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Zaptec Charge authorization

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See all 13 Zaptec components

Last updated 1 minute ago from official status page. Learn more

Stay ahead of Zaptec outages

Active Incidents

Started 3 Nov 2025 12:22:48 (6 days ago), still ongoing

Minor Incident

Monitoring

Portal

Zaptec App

We've reports of issues logging in to the Zaptec app, and reports of the Zaptec Portal being slow. We hare investigating.

Monitoring: New fixes have been applied to both Android and iOS. We will keep monitor the situation.

For iOS users: If you’re still experiencing issues logging into the Zaptec app:

Update your Zaptec App to the newest version in App Store - version 5.41.3
Open the Zaptec App after updating, and sign in.

For Android users:

If you’re still experiencing issues logging into the Zaptec app: Make sure you have the latest version installed (Version 5.29.1)

Close the app (Usually done by swiping up from the bottom and hold) 1.1. Or, tap the square or recent apps button (On older phones)
Find the Zaptec App
Swipe it away (Sideways, or up - depends on your device) from the list.

6 Nov 2025 12:11:25 (3 days ago)

Monitoring: New fixes have been applied. We will keep monitor the situation.

For iOS users: If you’re still experiencing issues logging into the Zaptec app:

Update your Zaptec App to the newest version in App Store - version 5.41.3
Open the Zaptec App after updating, and sign in.

For Android users:

If you’re still experiencing issues logging into the Zaptec app: Make sure you have the latest version installed (Version 5.29.0)

Close the app (Usually done by swiping up from the bottom and hold) 1.1. Or, tap the square or recent apps button (On older phones)
Find the Zaptec App
Swipe it away (Sideways, or up - depends on your device) from the list.

6 Nov 2025 08:38:54 (4 days ago)

Monitoring: New fixes have been applied. We will keep monitor the situation.

For iOS users: If you’re still experiencing issues logging into the Zaptec app:

Update your Zaptec App to the newest version in App Store - version 5.41.2
Open the Zaptec App after updating, and sign in.

For Android users:

If you’re still experiencing issues logging into the Zaptec app: Make sure you have the latest version installed (Version 5.29.0)

Close the app (Usually done by swiping up from the bottom and hold) 1.1. Or, tap the square or recent apps button (On older phones)
Find the Zaptec App
Swipe it away (Sideways, or up - depends on your device) from the list.

5 Nov 2025 06:27:16 (5 days ago)

Monitoring: We are continuing to monitor for any further issues.

For iOS users: If you’re still experiencing issues logging into the Zaptec app:

Uninstall your current Zaptec App
Download the latest version on App Store - version 5.41.1 (103)
Restart your iPhone
Open the Zaptec app and sign in

For Android users: If you’re still experiencing issues logging into the Zaptec app: Make sure you have the latest version installed (Version 5.29.0)

Close the app (Usually done by swiping up from the bottom and hold) 1.1. Or, tap the square or recent apps button (On older phones)
Find the Zaptec App
Swipe it away (Sideways, or up - depends on your device) from the list.

4 Nov 2025 12:56:01 (5 days ago)

Monitoring: We are continuing to monitor for any further issues.

For iOS users: If you’re still experiencing issues logging into the Zaptec app:

Uninstall your current Zaptec App
Download the latest version on App Store - version 5.41.1 (103)
Restart your iPhone
Open the Zaptec app and sign in

For Android users: If you’re still experiencing issues logging into the Zaptec app:

Update the Zaptec app through Google Play (Version 5.29.0)
Restart your phone
If you’re still experiencing issues after updating the app, please clear the app’s data by: 3.1: Going to your device settings > Apps > Zaptec > Storage > Clear Data

4 Nov 2025 11:46:39 (5 days ago)

Monitoring: We are continuing to monitor for any further issues. For iOS users: If you’re still experiencing issues logging into the Zaptec app, please try to delete/re-install your app to make sure you’re using the latest version: iOS: 5.41.1 (103)

For Android users: If you’re still experiencing issues after updating the app, please clear the app’s data by going to your device Settings > Apps > Zaptec > Storage > Clear Data. Android: 5.29.0

If the problem persists, try restarting your phone and then logging in again.

4 Nov 2025 09:41:41 (6 days ago)

Monitoring: We are continuing to monitor for any further issues. If you’re still experiencing issues logging into the Zaptec app, pleas try to delete/re-install your app to make sure you’re using the latest version: iOS: 5.41.1 (103) Android: 5.29.0

If the problem persists, try restarting your phone and then logging in again.

4 Nov 2025 08:11:33 (6 days ago)

4 Nov 2025 07:01:41 (6 days ago)

Monitoring: A fix has been implemented and we are monitoring the results.

3 Nov 2025 20:29:36 (6 days ago)

Identified: If you’re still experiencing issues logging into the Zaptec app, please make sure you’re using the latest version: iOS: 5.41.1 (103) Android: 5.29.0

If the problem persists, try restarting your phone and then logging in again.

3 Nov 2025 20:08:27 (6 days ago)

Investigating: We are continuing to investigate this issue. No more information as of now.

3 Nov 2025 15:19:38 (6 days ago)

Investigating: We are continuing to investigate this issue.

3 Nov 2025 12:25:48 (6 days ago)

Investigating: We've reports of issues logging in to the Zaptec app, and reports of the Zaptec Portal being slow. We hare investigating.

3 Nov 2025 12:22:48 (6 days ago)

See all updates

Recently Resolved Incidents

Zaptec Portal unresponsive

Started 4 Nov 2025 11:26:10 (5 days ago), resolved 4 Nov 2025 13:11:05 (5 days ago)

Major Incident

Resolved

API

Portal

Charge authorization

We are currently investigating this issue.

See all updates

Zaptec Portal loading slow and unresponsive

Started 3 Nov 2025 12:26:58 (6 days ago), resolved 3 Nov 2025 17:24:29 (6 days ago)

Minor Incident

Resolved

Portal

We've received reports of the Zaptec Portal being slow and unresponsive. We are investigating.

See all updates

Zaptec Outage Survival Guide

A step-by-step guide to help you survive a Zaptec outage

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Zaptec Components

Zaptec

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Zaptec Cloud Services

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Portal

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Started 3 Nov 2025 12:22:48 (6 days ago), still ongoing

Minor Incident

Monitoring

Portal

Zaptec App

We've reports of issues logging in to the Zaptec app, and reports of the Zaptec Portal being slow. We hare investigating.

Monitoring: New fixes have been applied to both Android and iOS. We will keep monitor the situation.

For iOS users: If you’re still experiencing issues logging into the Zaptec app:

Update your Zaptec App to the newest version in App Store - version 5.41.3
Open the Zaptec App after updating, and sign in.

For Android users:

If you’re still experiencing issues logging into the Zaptec app: Make sure you have the latest version installed (Version 5.29.1)

Close the app (Usually done by swiping up from the bottom and hold) 1.1. Or, tap the square or recent apps button (On older phones)
Find the Zaptec App
Swipe it away (Sideways, or up - depends on your device) from the list.

6 Nov 2025 12:11:25 (3 days ago)

Monitoring: New fixes have been applied. We will keep monitor the situation.

For iOS users: If you’re still experiencing issues logging into the Zaptec app:

Update your Zaptec App to the newest version in App Store - version 5.41.3
Open the Zaptec App after updating, and sign in.

For Android users:

If you’re still experiencing issues logging into the Zaptec app: Make sure you have the latest version installed (Version 5.29.0)

Close the app (Usually done by swiping up from the bottom and hold) 1.1. Or, tap the square or recent apps button (On older phones)
Find the Zaptec App
Swipe it away (Sideways, or up - depends on your device) from the list.

6 Nov 2025 08:38:54 (4 days ago)

Monitoring: New fixes have been applied. We will keep monitor the situation.

For iOS users: If you’re still experiencing issues logging into the Zaptec app:

Update your Zaptec App to the newest version in App Store - version 5.41.2
Open the Zaptec App after updating, and sign in.

For Android users:

If you’re still experiencing issues logging into the Zaptec app: Make sure you have the latest version installed (Version 5.29.0)

Close the app (Usually done by swiping up from the bottom and hold) 1.1. Or, tap the square or recent apps button (On older phones)
Find the Zaptec App
Swipe it away (Sideways, or up - depends on your device) from the list.

5 Nov 2025 06:27:16 (5 days ago)

Monitoring: We are continuing to monitor for any further issues.

For iOS users: If you’re still experiencing issues logging into the Zaptec app:

Uninstall your current Zaptec App
Download the latest version on App Store - version 5.41.1 (103)
Restart your iPhone
Open the Zaptec app and sign in

For Android users: If you’re still experiencing issues logging into the Zaptec app: Make sure you have the latest version installed (Version 5.29.0)

Close the app (Usually done by swiping up from the bottom and hold) 1.1. Or, tap the square or recent apps button (On older phones)
Find the Zaptec App
Swipe it away (Sideways, or up - depends on your device) from the list.

4 Nov 2025 12:56:01 (5 days ago)

Monitoring: We are continuing to monitor for any further issues.

For iOS users: If you’re still experiencing issues logging into the Zaptec app:

Uninstall your current Zaptec App
Download the latest version on App Store - version 5.41.1 (103)
Restart your iPhone
Open the Zaptec app and sign in

For Android users: If you’re still experiencing issues logging into the Zaptec app:

Update the Zaptec app through Google Play (Version 5.29.0)
Restart your phone
If you’re still experiencing issues after updating the app, please clear the app’s data by: 3.1: Going to your device settings > Apps > Zaptec > Storage > Clear Data

4 Nov 2025 11:46:39 (5 days ago)

For Android users: If you’re still experiencing issues after updating the app, please clear the app’s data by going to your device Settings > Apps > Zaptec > Storage > Clear Data. Android: 5.29.0

If the problem persists, try restarting your phone and then logging in again.

4 Nov 2025 09:41:41 (6 days ago)

If the problem persists, try restarting your phone and then logging in again.

4 Nov 2025 08:11:33 (6 days ago)

4 Nov 2025 07:01:41 (6 days ago)

Monitoring: A fix has been implemented and we are monitoring the results.

3 Nov 2025 20:29:36 (6 days ago)

Identified: If you’re still experiencing issues logging into the Zaptec app, please make sure you’re using the latest version: iOS: 5.41.1 (103) Android: 5.29.0

If the problem persists, try restarting your phone and then logging in again.

3 Nov 2025 20:08:27 (6 days ago)

Investigating: We are continuing to investigate this issue. No more information as of now.

3 Nov 2025 15:19:38 (6 days ago)

Investigating: We are continuing to investigate this issue.

3 Nov 2025 12:25:48 (6 days ago)

Investigating: We've reports of issues logging in to the Zaptec app, and reports of the Zaptec Portal being slow. We hare investigating.

3 Nov 2025 12:22:48 (6 days ago)

See all updates

API

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now

Charger backend

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OCPP

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Zaptec App

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Started 3 Nov 2025 12:22:48 (6 days ago), still ongoing

Minor Incident

Monitoring

Portal

Zaptec App

We've reports of issues logging in to the Zaptec app, and reports of the Zaptec Portal being slow. We hare investigating.

Monitoring: New fixes have been applied to both Android and iOS. We will keep monitor the situation.

For iOS users: If you’re still experiencing issues logging into the Zaptec app:

Update your Zaptec App to the newest version in App Store - version 5.41.3
Open the Zaptec App after updating, and sign in.

For Android users:

If you’re still experiencing issues logging into the Zaptec app: Make sure you have the latest version installed (Version 5.29.1)

Close the app (Usually done by swiping up from the bottom and hold) 1.1. Or, tap the square or recent apps button (On older phones)
Find the Zaptec App
Swipe it away (Sideways, or up - depends on your device) from the list.

6 Nov 2025 12:11:25 (3 days ago)

Monitoring: New fixes have been applied. We will keep monitor the situation.

For iOS users: If you’re still experiencing issues logging into the Zaptec app:

Update your Zaptec App to the newest version in App Store - version 5.41.3
Open the Zaptec App after updating, and sign in.

For Android users:

If you’re still experiencing issues logging into the Zaptec app: Make sure you have the latest version installed (Version 5.29.0)

Close the app (Usually done by swiping up from the bottom and hold) 1.1. Or, tap the square or recent apps button (On older phones)
Find the Zaptec App
Swipe it away (Sideways, or up - depends on your device) from the list.

6 Nov 2025 08:38:54 (4 days ago)

Monitoring: New fixes have been applied. We will keep monitor the situation.

For iOS users: If you’re still experiencing issues logging into the Zaptec app:

Update your Zaptec App to the newest version in App Store - version 5.41.2
Open the Zaptec App after updating, and sign in.

For Android users:

If you’re still experiencing issues logging into the Zaptec app: Make sure you have the latest version installed (Version 5.29.0)

Close the app (Usually done by swiping up from the bottom and hold) 1.1. Or, tap the square or recent apps button (On older phones)
Find the Zaptec App
Swipe it away (Sideways, or up - depends on your device) from the list.

5 Nov 2025 06:27:16 (5 days ago)

Monitoring: We are continuing to monitor for any further issues.

For iOS users: If you’re still experiencing issues logging into the Zaptec app:

Uninstall your current Zaptec App
Download the latest version on App Store - version 5.41.1 (103)
Restart your iPhone
Open the Zaptec app and sign in

For Android users: If you’re still experiencing issues logging into the Zaptec app: Make sure you have the latest version installed (Version 5.29.0)

Close the app (Usually done by swiping up from the bottom and hold) 1.1. Or, tap the square or recent apps button (On older phones)
Find the Zaptec App
Swipe it away (Sideways, or up - depends on your device) from the list.

4 Nov 2025 12:56:01 (5 days ago)

Monitoring: We are continuing to monitor for any further issues.

For iOS users: If you’re still experiencing issues logging into the Zaptec app:

Uninstall your current Zaptec App
Download the latest version on App Store - version 5.41.1 (103)
Restart your iPhone
Open the Zaptec app and sign in

For Android users: If you’re still experiencing issues logging into the Zaptec app:

Update the Zaptec app through Google Play (Version 5.29.0)
Restart your phone
If you’re still experiencing issues after updating the app, please clear the app’s data by: 3.1: Going to your device settings > Apps > Zaptec > Storage > Clear Data

4 Nov 2025 11:46:39 (5 days ago)

For Android users: If you’re still experiencing issues after updating the app, please clear the app’s data by going to your device Settings > Apps > Zaptec > Storage > Clear Data. Android: 5.29.0

If the problem persists, try restarting your phone and then logging in again.

4 Nov 2025 09:41:41 (6 days ago)

If the problem persists, try restarting your phone and then logging in again.

4 Nov 2025 08:11:33 (6 days ago)

4 Nov 2025 07:01:41 (6 days ago)

Monitoring: A fix has been implemented and we are monitoring the results.

3 Nov 2025 20:29:36 (6 days ago)

Identified: If you’re still experiencing issues logging into the Zaptec app, please make sure you’re using the latest version: iOS: 5.41.1 (103) Android: 5.29.0

If the problem persists, try restarting your phone and then logging in again.

3 Nov 2025 20:08:27 (6 days ago)

Investigating: We are continuing to investigate this issue. No more information as of now.

3 Nov 2025 15:19:38 (6 days ago)

Investigating: We are continuing to investigate this issue.

3 Nov 2025 12:25:48 (6 days ago)

Investigating: We've reports of issues logging in to the Zaptec app, and reports of the Zaptec Portal being slow. We hare investigating.

3 Nov 2025 12:22:48 (6 days ago)

See all updates

Zaptec Websites

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Zaptec Cellular connection

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Zaptec API

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Zaptec Portal unresponsive

Started 4 Nov 2025 11:26:10 (5 days ago), resolved 4 Nov 2025 13:11:05 (5 days ago)

Major Incident

Resolved

API

Portal

Charge authorization

We are currently investigating this issue.

See all updates

Zaptec Portal

Sun 2

Mon 3

Tue 4

Wed 5

Thu 6

Fri 7

Sat 8

now

Zaptec Portal loading slow and unresponsive

Started 3 Nov 2025 12:26:58 (6 days ago), resolved 3 Nov 2025 17:24:29 (6 days ago)

Minor Incident

Resolved

Portal

We've received reports of the Zaptec Portal being slow and unresponsive. We are investigating.

See all updates

Zaptec Portal unresponsive

Started 4 Nov 2025 11:26:10 (5 days ago), resolved 4 Nov 2025 13:11:05 (5 days ago)

Major Incident

Resolved

API

Portal

Charge authorization

We are currently investigating this issue.

See all updates

Zaptec Charge authorization

Sun 2

Mon 3

Tue 4

Wed 5

Thu 6

Fri 7

Sat 8

now

Zaptec Portal unresponsive

Started 4 Nov 2025 11:26:10 (5 days ago), resolved 4 Nov 2025 13:11:05 (5 days ago)

Major Incident

Resolved

API

Portal

Charge authorization

We are currently investigating this issue.

See all updates

Zaptec General

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Mon 3

Tue 4

Wed 5

Thu 6

Fri 7

Sat 8

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Zaptec Status

Real-time updates of Zaptec issues and outages

Zaptec status is Partially Degraded Service

Zaptec Cloud Services

Portal

Zaptec App

Zaptec API

Zaptec Portal

Zaptec Charge authorization

Active Incidents

Recently Resolved Incidents

Zaptec Outage Survival Guide

Zaptec Components

Zaptec Cloud Services

Portal

API

Charger backend

OCPP

Zaptec App

Zaptec Websites

Zaptec Cellular connection

Zaptec API

Zaptec Portal

Zaptec Charge authorization

Zaptec General

Zaptec Alternatives

Commonly Used Together