DoiT International status is Operational

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Billing
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Active Incidents

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Recently Resolved Incidents

Issue with editing Billing Profiles & Paying Invoices
Started 13 Jan 2025 19:34:02 (4 days ago), resolved 15 Jan 2025 20:24:58 (2 days ago)
Maintenance
Resolved
Billing

Customers are currently unable to edit their billing profiles or complete invoice payments. This issue stems from a third-party service dependency, and while we are closely monitoring the situation and engaging with the provider, resolution is outside of our direct control. We appreciate your patience as we work to restore full functionality as soon as possible.

DoiT International Outage Survival Guide

A step-by-step guide to help you survive a DoiT International outage
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    DoiT International Components

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    DoiT International Core Platform

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    Support & Consulting
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    Cloud Cost Analytics
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    APIs
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    Flexsave
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    Dashboards
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    Anomaly Detection
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    DoiT Console
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    Billing
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    Issue with editing Billing Profiles & Paying Invoices
    Started 13 Jan 2025 19:34:02 (4 days ago), resolved 15 Jan 2025 20:24:58 (2 days ago)
    Maintenance
    Resolved
    Billing

    Customers are currently unable to edit their billing profiles or complete invoice payments. This issue stems from a third-party service dependency, and while we are closely monitoring the situation and engaging with the provider, resolution is outside of our direct control. We appreciate your patience as we work to restore full functionality as soon as possible.

    DoiT International Infrastructure

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    Google Cloud Platform Google App Engine
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    Google Cloud Platform Google BigQuery
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    Google Cloud Platform Google Cloud Datastore
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    Google Cloud Platform Google Cloud Storage
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    Google Cloud Platform Google Compute Engine
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    AWS lambda-us-east-1
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    AWS s3-us-east-2
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    SendGrid API v3
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    Google Cloud Platform Google Cloud Networking
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    Google Cloud Platform Google Cloud Dataflow
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    DoiT International Alternatives

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    BitTitan MigrationWiz

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    New migrations waiting in “Submitted” detected
    Started 27 Aug 2024 18:19:06 (5 months ago), still ongoing
    Minor Incident
    Identified
    MigrationWiz

    Projects in North America, Western Europe, France, and South America data centers may experience new migrations waiting in “Submitted” state for an extended period of time. We are aware of the degraded performance and are actively working to resolve the issue. Please expect an update by 3:30pm CT

    BitTitan MigrationWiz DE

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    .DE Region Selection Guidance
    Started 25 Sep 2024 19:03:35 (4 months ago), still ongoing
    Minor Incident
    Identified
    MigrationWiz DE

    For customers creating new projects in the German (.de) instance of MigrationWiz, we are experiencing a user interface error where Germany is not showing on the dropdown for the regional selection list on the destination settings page. To save your project, you must select a value. This value will not impact your migration because on the performance tab, under preferred region, you will see that Germany is selected. Data will stay in the region shown on the performance tab.

    See all
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    QuadraNet Management Portal

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    WHMCS access situation
    Started 2 Jan 2025 06:22:04 (16 days ago), still ongoing
    Incident without Impact
    Identified
    Management Portal

    Dear Customers,

    For those amongst our clients who are using the WHMCS part of our CRM. For the time being as a temporary solution, please use our legacy NEO portal for any helpdesk requirements and service communications via https://neo.quadranet.com, if you don't have the logins to NEO, you may simply email to support@quadranet.com.

    We will keep you up to date once WHMCS issue has been rectified.

    Apologies for the inconvenience caused,

    QuadraNet Team

    QuadraNet LAX Downtown

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    Networking Related Issue
    Started 6 Jan 2025 21:09:27 (11 days ago), still ongoing
    Major Incident
    Investigating
    LAX Downtown

    We are currently experiencing a networking issue. This is being worked on by our networking engineers, once resolved a RFO will be provided.

    See all
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