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We have identified and are investigating an issue resulting in some delays related to user syncs for a small subset of customers. We apologize for the inconvenience this issue is causing and will post updates as we know more. Please reach out to our support team by emailing support@bettercloud.com if you have any questions.
We are currently investigating an issue causing delays ingesting Files for a subset of customers. Affected customers may experience delays in Files appearing/updating in the UI, as well as delays triggering File based Automations. If you have any questions, feel free to reach out our Support Team by emailing
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We are currently investigating an issue causing delays ingesting Files for a subset of customers. Affected customers may experience delays in Files appearing/updating in the UI, as well as delays triggering File based Automations. If you have any questions, feel free to reach out our Support Team by emailing
We have identified and are investigating an issue resulting in some delays related to user syncs for a small subset of customers. We apologize for the inconvenience this issue is causing and will post updates as we know more. Please reach out to our support team by emailing support@bettercloud.com if you have any questions.
Directory
We have identified and are investigating an issue resulting in some delays related to user syncs for a small subset of customers. We apologize for the inconvenience this issue is causing and will post updates as we know more. Please reach out to our support team by emailing support@bettercloud.com if you have any questions.
Files
We are currently investigating an issue causing delays ingesting Files for a subset of customers. Affected customers may experience delays in Files appearing/updating in the UI, as well as delays triggering File based Automations. If you have any questions, feel free to reach out our Support Team by emailing
Workflows
We have identified and are investigating an issue resulting in some delays related to user syncs for a small subset of customers. We apologize for the inconvenience this issue is causing and will post updates as we know more. Please reach out to our support team by emailing support@bettercloud.com if you have any questions.
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We are currently investigating an issue causing delays ingesting Files for a subset of customers. Affected customers may experience delays in Files appearing/updating in the UI, as well as delays triggering File based Automations. If you have any questions, feel free to reach out our Support Team by emailing
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Neurons (MLU)
We’re excited to introduce our new and improved bots experience! As part of this upgrade, we’re retiring the legacy Neurons feature. Here’s what you need to know:
Migration: If you’re currently using Neurons, we recommend migrating to the new bots experience. You’ll find an import utility that allows you to seamlessly transfer your existing data.
Functioning State: Neurons legacy bots will remain functional until August 1st.
Error Message: Starting August 1st, Neurons will display an error message prompting you to upgrade to new bots.
Data Removal: We’ll provide an additional month (until September 1st) for any remaining data before removing Neurons completely.
Neurons (NVU)
We’re excited to introduce our new and improved bots experience! As part of this upgrade, we’re retiring the legacy Neurons feature. Here’s what you need to know:
Migration: If you’re currently using Neurons, we recommend migrating to the new bots experience. You’ll find an import utility that allows you to seamlessly transfer your existing data.
Functioning State: Neurons legacy bots will remain functional until August 1st.
Error Message: Starting August 1st, Neurons will display an error message prompting you to upgrade to new bots.
Data Removal: We’ll provide an additional month (until September 1st) for any remaining data before removing Neurons completely.
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BitTitan MigrationWiz
We are currently experiencing a known issue with the Google API due to recent changes made by Google. These changes are causing extreme throttling and slowness in our services.
To mitigate this issue, we recommend using the Google (IMAP) connector for all Google Mail migrations until we can resolve the problem.
We apologize for any inconvenience this may cause and appreciate your understanding as we work to address this issue.
Projects in North America, Western Europe, France, and South America data centers may experience new migrations waiting in “Submitted” state for an extended period of time. We are aware of the degraded performance and are actively working to resolve the issue. Please expect an update by 3:30pm CT
BitTitan MigrationWiz DE
We are currently experiencing a known issue with the Google API due to recent changes made by Google. These changes are causing extreme throttling and slowness in our services.
To mitigate this issue, we recommend using the Google (IMAP) connector for all Google Mail migrations until we can resolve the problem.
We apologize for any inconvenience this may cause and appreciate your understanding as we work to address this issue.
