BitTitan Status

Identified: The stuck-in-submitted Problem has been alleviated in most regions.

If you are located in South America or France and still experiencing issues please contact support, indicate your region, and use, "stuck in submitted" in the description.

Identified: Projects in North America, Western Europe, France, and South America data centers may experience new migrations waiting in “Submitted” state for an extended period of time. We are aware of the degraded performance and are actively working to resolve the issue. Please expect an update by 3:30pm CT

Resolved: We have confirmed through comprehensive testing and positive customer feedback that our recent platform enhancements have successfully resolved the reported performance issues affecting authentication reliability and connection stability during document migrations.

If you continue experiencing any challenges related to authentication or connection reliability while using MigrationWiz, please reach out directly to our Support team for assistance.

Thank you for your patience as we worked to address this matter.

Monitoring: We have implemented a series of platform enhancements to improve authentication reliability and connections for document migrations across OneDrive, SharePoint, and Google Drive. These updates have strengthened the way secure connections are established and managed, resulting in more consistent credential validation and reduced authentication-related disruptions.

In addition to improved reliability, we have also made optimizations to enhance data transfer speed and throughput. These changes help migrations complete faster and more efficiently, particularly for large volumes of data or high-concurrency migration scenarios.

As of our most recent deployment on June 30, we are are seeing very promising results We will continue to monitor the platform to ensure stable performance and a seamless migration experience for all users.

Investigating: We are currently investigating an issue affecting document migrations involving Google Drive, OneDrive, and SharePoint. Customers may experience intermittent authentication or connectivity errors when running migrations in these areas. As a temporary workaround, re-running the affected migration items typically resolves the issue. Our engineering team is actively working toward a permanent resolution. We appreciate your patience and will provide additional updates as soon as they become available.

Identified: For customers creating new projects in the German (.de) instance of MigrationWiz, we are experiencing a user interface error where Germany is not showing on the dropdown for the regional selection list on the destination settings page. To save your project, you must select a value. This value will not impact your migration because on the performance tab, under preferred region, you will see that Germany is selected. Data will stay in the region shown on the performance tab.

Resolved: We have confirmed through comprehensive testing and positive customer feedback that our recent platform enhancements have successfully resolved the reported performance issues affecting authentication reliability and connection stability during document migrations.

If you continue experiencing any challenges related to authentication or connection reliability while using MigrationWiz, please reach out directly to our Support team for assistance.

Thank you for your patience as we worked to address this matter.

Monitoring: We have implemented a series of platform enhancements to improve authentication reliability and connections for document migrations across OneDrive, SharePoint, and Google Drive. These updates have strengthened the way secure connections are established and managed, resulting in more consistent credential validation and reduced authentication-related disruptions.

In addition to improved reliability, we have also made optimizations to enhance data transfer speed and throughput. These changes help migrations complete faster and more efficiently, particularly for large volumes of data or high-concurrency migration scenarios.

As of our most recent deployment on June 30, we are are seeing very promising results We will continue to monitor the platform to ensure stable performance and a seamless migration experience for all users.

Investigating: We are currently investigating an issue affecting document migrations involving Google Drive, OneDrive, and SharePoint. Customers may experience intermittent authentication or connectivity errors when running migrations in these areas. As a temporary workaround, re-running the affected migration items typically resolves the issue. Our engineering team is actively working toward a permanent resolution. We appreciate your patience and will provide additional updates as soon as they become available.