SMB Solutions Cloud Services Pty status is Operational

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SAP Business One Cloud Control Center
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Last updated 1 minute ago from official status page. Learn more

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Active Incidents

No active incidents

Recently Resolved Incidents

Customers on US multi-tenant and new AU multi-tenant cannot log in due to an SAP error
Started 20 Apr 2026 03:08:54 (9 hours ago), resolved 20 Apr 2026 07:26:28 (4 hours ago)
Major Incident
Resolved
SAP Business One Cloud Control Center

The issue has been logged with SAP and developers are investigation the issue as it only occurs with the new CCC PL 22 and appears to be related to backend Keycloak authentication services

All infrastructure is operational and this appears to be an application issue

Single tenant customers are not impacted in either location

SMB Solutions Cloud Services Pty Outage Survival Guide

A step-by-step guide to help you survive a SMB Solutions Cloud Services Pty outage
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    SMB Solutions Cloud Services Pty Components

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    SMB Solutions Cloud Services Pty Access and Authentication Services

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    Customer Access Portal
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    Single Sign On
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    Duo Core Authentication Service
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    SMB Solutions Cloud Services Pty Connectivity and Internet Access

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    Cloud Connectivity
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    Australian Data Centre - Equinix SY4
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    Australian Data Centre - Equinix SY3
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    German Data Centre - Equinix MU2
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    SMB Solutions Cloud Services Pty Customer Service and Contact Centre

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    Customer Support Portal
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    Help Desk Services
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    SMB Solutions Cloud Services Pty Database Engines

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    SQL Server Database Engines
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    HANA Database Engines
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    SMB Solutions Cloud Services Pty SAP Business One Services

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    SAP Business One Mailer
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    SAP Business One License Servers
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    SAP Business One Integration Framework
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    HANA Service Layer
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    SAP Business One Alert Services
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    SAP Business One Cloud Control Center
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    Customers on US multi-tenant and new AU multi-tenant cannot log in due to an SAP error
    Started 20 Apr 2026 03:08:54 (9 hours ago), resolved 20 Apr 2026 07:26:28 (4 hours ago)
    Major Incident
    Resolved
    SAP Business One Cloud Control Center

    The issue has been logged with SAP and developers are investigation the issue as it only occurs with the new CCC PL 22 and appears to be related to backend Keycloak authentication services

    All infrastructure is operational and this appears to be an application issue

    Single tenant customers are not impacted in either location

    SAP Business One Analytics - HANA
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    SMB Solutions Cloud Services Pty Remote Desktop Services

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